The official Twitter page for the DC311 Call Center, providing city services and information 24/7 365 days a year. Dial 9-1-1 for emergencies. #WeAnswerTheCall
Washington, D.C.
- Tweets 80,649
- Following 702
- Followers 29,999
- Likes 3,767
To report illegal fireworks from July 3-6, call 311, and select option 1 or visit 311.dc.gov and submit an Illegal Fireworks request.
To report property damage or injury from fireworks, call 911.
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Meet the 311 Social Media Team! This team was created to address city service requests received via Twitter 24/7. No chat bots! They provide world-class customer service, no matter the platform. #DC311AnswersTheCall #National311Day
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@JenPetitt @WilliamTurton Good evening. Thanks for the alert. Your request has been submitted. Your request number is 21-00006098. Enjoy your evening.
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Good evening, thank you for the alert a request has been submitted to Parking Enforcement and your confirmation # is 24-00368497. Have a good evening.
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Thanks for the alert! Your service request number is 23-00621672. DPW is the responding agency. Have a great evening!
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Meet the 311 Social Media Team!
This team was created to address city service requests received via Twitter 24/7. No chat bots! They provide world-class customer service, no matter the platform. #WeAnswerTheCall
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Back to back kudos from District residents for 311 Customer Service Representative Marquita Burgess! Keep shining, rock star! We 👀you! 🤩🤩🤩👏👏👏
#WeAnswerTheCall
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Good Morning and thank you for alert! Looping in @NatlParkService for further assistance. Thank you!
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Meet the 311 Social Media Team! This team was created to address city service requests received via Twitter 24/7. No chat bots! They provide world-class customer service, no matter the platform To view the full profile, visit instagram.com/oucdc.
#WeAnswerTheCall
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Good morning! Your service request number is 24-00211358. DPW is the responding agency. Have a great day!
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#National311Day is a time to show appreciation not only to the DC 311 team but also to District residents who utilize 311 every day as the gateway to District government. Stronger together, DC 311 submitted over 500K service requests in 2021.
THANK YOU to our incredible team!
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The Winners Are...
Congratulations DC311 Super Users!
@salimadofo @tlbrown1221 @abocq @squan4dc @MoniDiop @sydellebelle @mwraydc @LaylaBonnot @JaredWeissANC @AntawanHolmes @Erinfor4B02 @ANCJonah @zacycles @sabelharris @Alison6B09 @allinsea @JaperBowles @farnanindc
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This afternoon, DC 311 held its quarterly social media team meeting. We are constantly reviewing our processes and looking for ways to improve our customer service practice to ensure we continue meeting the needs of District residents and visitors. #WeAnswerTheCall
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Today's the day! Happy #National311Day! #DC311 serves as the gateway for city services in the District 24 hours a day, 365 days a year! THANK YOU for all that you do! #DC311AnswersTheCall
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Facts! 🎯💯
Fun fact I learned from this question: @311DCgov call takers have to take regular tests and quizzes on what agency does what and where to refer people to hone their skills. #DC311Live
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Good morning Alison. We apologize for the delay. Thank you for the alert. DDOT has been notified for public space inspection. Have a great day!
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Good afternoon!! Your service request number is 24-00258160 . DOB is the responding agency. Have a goad day.
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Good Morning! Your service request is 23-00255425. DPW is the responding agency. Have a great day!
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Saluting OUC’s first ever “Employee of the Month,” 311 Customer Service Representative Cynthia Borrayo, who was selected for her outstanding role model performance during the period of March 1 through May 31, 2021. #WeAnswerTheCall #DC311
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Good afternoon! Your service request number is 24-00369841. DPW is the responding agency. Have a great day!
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Thank you for the alert! Looping in @DCDPW for further assistance.
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Representing SMD ANC 4B02 and beautiful #Ward4, meet Commissioner and DC311 Super User of the Year, Erin Palmer who took her oath in January 2019. To read her full profile, visit instagram.com/oucdc.
#DC311AnswersTheCall
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Thanks for the alert! Your service request number is 24-00029742. DPW is the responding agency. Have a great evening!
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Thank you to all our first responders working over the holidays to keep us safe! @DCPoliceDept @dcfireems @OUC_DC #WeAnswerTheCall #DC911#DC311
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Representing Single Member District 1C07 in beautiful #Ward1, meet DC311 Super User of the Year ANC Japer Bowles who’s currently serving in his second term.
To view his full profile, visit instagram.com/oucdc.
#DC311AnswersTheCall
@JaperBowles
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Thanks for the alert! Your service request number is 25-00047189. DPW is the responding agency. Have a great day!
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@Anc2B07 Thank you for the alert. Your request has been submitted to DCRA the servicing agency. Your request number is 21-00322360. Thank you.
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Representing District 8C07, meet DC311 Super User of the Year, ANC Chair Salim Adofo who became a Commissioner two years ago. To read @salimadofo's full profile, visit instagram.com/oucdc
#DC311AnswersTheCall
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The fight for statehood cannot be separated from the fight for racial justice. Recent events show why it’s more important than ever for the District to become the 51st state. #DCStatehood now!
#WeAreDC @MayorBowser @DCstatehood51
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We can’t think of a better way to spend a Saturday morning! Thank you @ErinPalmerDC and @Evan_Yeats for hosting our team for another excellent Live with DC311 event! #WeAnswerTheCall
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Today we proudly #WearOrange to support National Gun Violence Awareness Day joining @MayorBowser to end gun violence.
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Representing ANC 7B02 in beautiful #Ward7, meet ANC Chair and DC311 Super User of the Year, Tiffany L. Brown.
To view her full profile, visit instagram.com/oucdc.
#DC311AnswersTheCall
@tlbrown1221
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Great job Indigo Dickens! #DC911 call today for man having a seizure.Gave CPR instructions, and the patient was revived! @SafeDC@911NENA911
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Representing Single Member District 4C10 in beautiful #Ward4, meet DC311 Super User of the Year, Jonah Goodman who’s served as a Commissioner for 5 years. To view Jonah's full profile, visit instagram.com/oucdc. #DC311AnswersTheCall #Ward4
@ANCJonah
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Congratulations to Ms. Darlene Lawson on her retirement after 19 years of service to the District. Your legacy with DC311 and your ability to provide gold star customer service is a testament to your character and a demonstration of selflessness in public servitude.
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Representing SMD 4D03 in beautiful #Ward4, meet ANC Commissioner and DC311 Super User of the Year, Aryan Rodriguez Bocquet.
To view her full profile, visit instagram.com/oucdc.
#DC311AnswersTheCall @abocq
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Thanks for the alert! Your service request number is 23-00039487. DPW is the responding agency. Have a great day!
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Welcome! The newest additions to the DC 311 team have officially entered week two of their four-week training program. Once completed, they will be released to fully support 311 Operations in service of District residents and visitors.
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Thanks for the alert! Your service request number is 24-00102906. DPW is the responding agency. Have a great evening!
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This morning excited to announce the availability of Text to 911 in the District. #BacktoBasics @MayorBowser @DCPoliceDept @SafeDC @FCC
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Good afternoon Alex. Thank you for the alert. Service request number 21-00328348 has been submitted. DPW is the servicing agency. Have a great day!
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Representing Adams Morgan and 1C05, meet DC311 Super User of the Year, Advisory Neighborhood Commissioner Zack Gold who was sworn-in this past January. To read @zacycles full profile, visit instagram.com/oucdc.
#DC311AnswersTheCall
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DC911 is currently experiencing a service interruption. Call 202-727-9099 for all police fire or med emergencies. Update to follow.
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Thank you for reporting. There has been a service request 17-00636825 submitted pertaining to this same issue.
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Good Afternoon Colleen! Our apologies for the delay, we did put in a service request for this issue. It does seem to be outside of Sunbelt Rentals property line. Service request number 23-00143181. Have a great day!
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Thanks for the alert! Your service request number is 22-00598645. DPW is the responding agency. Have a great weekend!
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#DC911 Dispatcher Michelle loves DC because of its diversity – she loves learning from her neighbors! @MayorBowser #DCValues
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3-1-1 Day is almost here! Over the next few weeks, follow us while we show you what’s possible with #DC311. Re-tweet and share with your networks! #DC311AnswersTheCall #FollowFriday #CommunityEngagement #National311Day
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Tomorrow, March 11th, is #National311Day. #DidYouKnow that DC311 serves as the conduit for city services in the nation’s capital for 17 District agencies and over 130 service requests? And the portfolio continues to grow!
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Representing SMD 1A01, meet DC3⃣1⃣1⃣ Super User of the Year, Advisory Neighborhood Commissioner Layla Bonnot who is now serving in her second term. To read @LaylaBonnot's full profile, visit instagram.com/oucdc.
#DC311AnswersTheCall
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Good afternoon! We apologize for the delay. Thank you for the alert. We'll notify DDOT for public space inspection. Thank you.
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Today, March 11, is National 311 Day! DC 311 serves as the one-stop shop for city services and information in DC, handling almost 1.5 million calls last year for residents and visitors. Thank you today and every day to our dedicated team for all you do in service of the District.
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Thank you for the alert, we have submitted a request to the responding agency. Your request number is 22-00218748. Have a great day!
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Thanks for the alert! We've reached out to @DDOTDC and they will be sending assistance for the matter. Have a great day.
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Some superheroes wear headsets!
We salute our Heroes in Headsets for their service to the District. Thank you for always answering the call.
#WeAnswerTheCall
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Good Evening! There is already a request in for this vehicle. Looping in @DCDPW for further assistance.
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Good afternoon and thanks for the alert. This has been reported to 911 non-emergency and the service request number is 20-00122580.
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We’re celebrating Customer Service Week all weeklong. Today we say #ThankYou to our 311 Social Media Team who are available 24/7!
#CustomerServiceWeek #WeAnswerTheCall
@OUC_DC
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Some Heroes wear Headsets. In his career, Mr. Wash has handled over 450,000 311 calls for city services. Thank you for your service to the District. #WeAnswerTheCall #HeroesInHeadsets #DCValues
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DC 311 is here to help all residents - even our little ones!
Thank you for being a great neighbor and doing your part to make DC a safer place to live, work, and play! ❤️
Came back by today and the 5 yr old was so excited - “Mom! The @311DCgov fixed it and I helped! I helped fix the city mom!!!” 😍
Thanks for the new bumpies!
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Good morning! Your service request number is 23-00081931. ORM is the responding agency. Have a great day!
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In celebration of #National311Day, we want to give a huge shout out to 311 call centers across the nation who are making a difference in their communities. Thank you all for you do! ⤵️
@nyc311, @philly311, @BOS311, @ATL311, @SF311, @311MC311, @CHI311, @MyLA311, @311Dallas
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Say hello to the newest members of the DC 311 team! Today, Chief Walker and the 311 Leadership Team presented our five newest team members with certificates and OUC challenge coins in recognition of their completion of the 4-week training program. Welcome to the OUC family!
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This afternoon, Director Holmes stopped by to officially welcome the newest members of the DC 311 team! The class is currently in week two of their 4-week training program. Welcome to the OUC! #WeAnswerTheCall
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311 Chief Walker reads a letter of appreciation from @dcdmv Director Gabriel Robinson to the incredible 311 team at our PSCC work site. A great way to round out an amazing #CustomerServiceWeek!
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While most #StayHomeDC, 911 and @311DCgov call center staff continue to serve our residents. #WeAnswerTheCall
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DC Free Summer Meals Program runs now through Aug. 19 for DC kids and teens 18 & younger #Meals4DCKids
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Today is #NationalTreeDay! 🌳
Submit a Service Request for Tree Inspection, Pruning, or Removal via the Mobile App, 311 Online Portal, on Twitter, by Text, or by Phone!
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For fireworks and noise complaints, call us and press option # 1 for the @DCPoliceDept non-emergency line. #WeAnwerTheCall
Please do not call 911 to report fireworks 🎆, call 311. Call 911 for LIFE-THREATENING emergencies or INJURIES.
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Thank you to those 911 call takers and dispatchers that dedicate their lives to the public. #thankyou911 #Smart911
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It’s National 3-1-1 Day! 🎉🎊🥳
There’s a 311 virtual ‘party’ underway with cities across the US, Canada, and Panama! To all our 311 colleagues, we say #ThankYou for being the gateway to city services. TY @citibot_io for hosting!
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RT @SafeDC: Don’t drive drunk! Get a free SoberRide home tonight from 10 pm-6 am (up to $30). wrap.org/soberride/
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Thank you! We have notified the DC animal care and control office who has been out to check the turkey, because the turkey is in good health and does not pose any threats animal control will continue to allow the animal roam freely.
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@CleanCityDC Director @srfrjulie kicks off the DC Govt Interagency #TrashSummit this morning; committed to a #TrashFreeDC🙌 🗑
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On Saturday, March 11, we celebrated #311Day! Thank you to Deputy Mayor Appiah, Director Foster, Charles Garris and the @dcdpr CRANK program, our DC 311 team, and members of the community for joining us at the OUC for an incredible afternoon. #311Day #WeAnswerTheCall
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Did you know that you can now call 311 to report police non-emergencies? #MakeTheRightCall #DC311 #WeAnswerTheCall
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Getting ready to kick off #InnovationDay with our incredible partners at @SalesforceGov! First up, an app development workshop with @MBSYEP youth on the @OCTODC Mobile Tech Lab! @ConnectdotDC @DOES_DC
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It’s important to hear directly from the people we serve! Thank you #Ward7 and #Ward8 residents and community leaders for your participation in @OUC_DC’s first virtual town hall.👏 #weanswerthecall
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In partnership with @CleanCityDC and in celebration of Earth Day, 311 Chief Marcellus Walker Jr. joined community members in #Ward8 over the weekend to participate in @MayorBowser's 2023 Spring Cleanup!
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Thank you for the report. Here's your service request number 22-00437068. DPW is the responding agency.
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Today, DC 311 joined our public safety and service partners for a blitz in #Ward7 to address the concerns of ANCs and neighborhood leaders. We remain committed to meeting residents where they are and connecting them to the services they need. #SaferStrongerDC #WeAnswerTheCall
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Today's the Day! Happy #National311Day! Looking forward to announcing our ANC Twitter Contest winner today at 3:11PM 😉
#DC311AnswersTheCall
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Good morning! Your service request number is 23-00657221. ORM is the responding agency. Have a great day!
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Good morning! Your service request number is 23-00161433. DPW is the responding agency. Have a great day!
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Your DC 311 Social Media Team is expanding! Today, the team participated in a refresher training to ensure that we are always meeting the needs of our residents. #WeAnswerTheCall
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On this day, we stand in solidarity with all survivors of domestic violence with the simple act of wearing purple. #PurpleThursday @DCCADV
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Good afternoon, thank you for the alert. SR# 22-00295620 has been submitted to DPW the servicing agency. Thank you and have a great day!
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