Washington, DC's public safety communications center, dedicated to delivering reliable 911 & 311 services and managing radio communications. #WeAnswerTheCall
District of Columbia, USA
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The denial of democracy in Washington, DC is voter suppression. The OUC joins @MayorBowser and 712,000 residents in calling on Congress to fix this civil rights injustice. #DCStatehood now.
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911 call taker Eric Watson received a call from a wife whose 88-year-old husband's lung collapsed. Eric handled the call expertly and stayed on the line as @dcfireems arrived. The resident shared that his professionalism and compassion "reassured [her] in this frightening time."
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On November 13, 2023, OUC suffered a tremendous loss. Our beloved coworker and friend, @DCPoliceDept dispatcher Sylvia Nazario, gained her wings. Sylvia served the District for over 30 years, joining MPD shortly after the Mount Pleasant riots.
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Great job Indigo Dickens! #911 call today for man having a seizure.Gave CPR instructions, and the patient was revived!#TeamOUC #publicsafety
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By this time last year on January 6, OUC had handled over 4K 911 calls and deployed its radio cache to its public safety partners. 💪 We are grateful to our staff for always answering the call.
#SaferStrongerDC
#DCValues
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Kudos to dispatcher Ms. Rice-Robinson on smoothly aiding @DCPoliceDept in the apprehension of a weapon, subject, and stolen vehicle following a shooting on Kennedy St. last night. We appreciate your dedication to keeping residents and first responders safe. #WeAnswerTheCall
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Outstanding job by 911 Call Taker Courtnee Wilson whose calm demeanor helped a woman's family apply CPR this month and save her life!
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Today is National Gun Violence Awareness Day. We #WearOrange in honor of the communities shattered by gun violence in our country.🧡
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We regret to announce that @311DCgov Operations Chief Erick Hines, a 13-yr District Government public servant has unexpectedly passed away. This is an immense loss for both the OUC family and the District. Erick was a dedicated leader and will be sorely missed by all.
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We are so proud of 911 Call Taker Raquel Ifill, who went above and beyond - to get a caller the help she needed. Thanks to @DCPoliceDept for arriving quickly and making an arrest! #WeAnswerTheCall
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Baby Teg and his parents were reunited today with the village of first responders who helped bring his pulse back.
Kudos to 911 Call Taker Ossie White and #DCsBravest from Engine 11 for their extraordinary lifesaving care.
#WeAnswerTheCall
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KUDOS to 911 call taker Jenee Wood who talked a bystander through CPR instructions after a man went into cardiac arrest at the Barnard ES polling site this morning. We are so very proud of you Ms. Wood! Story today on @WTOPinDC @fox5dc @wusa9 #WeAnswerTheCall
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Call Taker Javonne Briscoe delivered not one, but TWO healthy baby boys this morning! She instructed the callers on what steps to take for a safe delivery and stayed on the line until EMS marked on the scene. Kudos Javonne! #WeAnswerTheCall
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A special thank you to Nation’s Capital @girlscouts Troops 4694 & 4894 for treating our 911 heroes and @311DCgov staff to our favorite Girl Scout Cookies ! 🍪😋 #WeAnswerTheCall
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While most #StayHomeDC, 911 and @311DCgov call center staff continue to serve our residents. #WeAnswerTheCall
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🚨 🚨 🚨
OUC is aware of and is monitoring reported outages across cell phone providers nationwide. At this time, there is no indication that DC is affected. We will continuously monitor and provide updates as appropriate.
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Please call 311 if you have any questions or concerns about the air quality alert in the District. Please do not call 911 unless you are experiencing an emergency.
ALERT: AIR QUALITY CODE RED (1/3)- Today's air quality will be unhealthy for people with heart or lung disease, older adults, children and teens. Avoid outdoor activities wherever possible.
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In support of our local and federal public safety partners, OUC Radio Shop engineers are in action; coverage testing and radio programming underway in preparation for #INAUG2021. #WeAnswerTheCall
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Hi DC! We have received more than 125 reports of downed trees.
As a reminder, please call 311 for downed trees. Please only call 911 for emergencies.
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“911 call takers are so much more than telephone operators.” #DC911 Director Karima Holmes. #911SavesAct #APCO2019
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Congratulations to Assistant Watch Commander Elma McCoy on her retirement. 3️⃣3️⃣years of public service to the District! #ThankYou for your dedicated service! We will miss you! #SaferStrongerDC #WeAnswerTheCall
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“Being a police dispatcher means being dedicated and knowledgeable and being a strong and calming voice for my officers.”
As September comes to a close, we would like to take another opportunity to honor our employee of the month, @DCPoliceDept dispatcher Tracey Williams.
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Please be advised there are intermittent network issues affecting the 911 and 311 systems. Technicians are working to fix these issues as quickly as possible. We will provide available updates until resolved.
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Thank you @DCPoliceDept Officer Douglas for assisting residents with @Smart911 registration! We appreciate your support with this #SaferStrongerDC initiative! 🙌
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.@DCPoliceDept Dispatcher Ms. Tracey Williams has been named OUC's Employee of the Month for September! Ms. Williams has firmly established a reputation for her passion for public safety communications and always demonstrates role model performance. Congratulations, Tracey!
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The Officer Friendly Kick-Off is officially underway! Cellphone Sally and @DCPoliceDept COP @ChiefNewsham are here to teach kids about what to do in an emergency #911Education @SafeDC @MayorBowser
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OUC Director Karima Holmes and her son Adonis were proud to march in the #DCEmancipationDay parade! #DCValues
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🚨 🚨🚨
AT&T has reported network issues which may affect the ability to call 911 from your wireless device. If you are unable to dial 911, please use a landline phone, request someone call 911 on your behalf, or visit a local police or fire station to report the emergency.
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Kudos to 911 call taker Darlene Johnson for aiding @DCPoliceDept in the apprehension of a subject and stolen vehicle. Ms. Johnson's concise and fluid updates enabled dispatchers to relay pertinent information to first responders in real-time. Thank you for your dedicated service!
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July 4th is one of the busiest days of the year for 911. Please dial 911 only if there is an immediate threat to life or property. For non-emergencies (noise and illegal fireworks), call 311. #WeAnswerTheCall
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The Office of Unified Communications is looking to hire twenty (20) Telecommunications Equipment Operators - 911 Universal Call Takers.
Apply today and receive a $2,500 Hiring Bonus!
JOB ID: 26559
➡️ careers.dc.gov
Application period ends September 30, 2024.
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Congratulations to the new class of DC911 call takers. They just began Phase One of a 16-week training period in which they will learn how to become Universal Call Takers, who can handle and process 911 calls for the @DCPoliceDept and the @dcfireems.
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Happy 53rd birthday 9-1-1! ☎️ 🥳
#DidYouKnow that on February 16, 1968, Senator Rankin Fite completed the first 9-1-1 call made in the United States in Haleyville, Alabama.
#HappyBirthday911
#First911Call
#ThankYou911
#WeAnswerTheCall
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Reminder- please call 311 to report downed trees.
Only call 911 if you are experiencing an emergency.
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Celebrating our awesome public safety partners’ @dcfireems 150th year of service! Happy birthday to #DCsBravest and thank you for keeping the nation’s capital safe.
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After months and months of preparation, OUC staff and our partners at @dcfireems supporting the District’s public safety response today for the 59th Presidential Inauguration.
#WeAnswerTheCall #SaferStrongerDC
#INAUG2021
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3 million calls a year, 327 dedicated staff members, and 8 ways to reach us.
No matter what you need, we are here to answer the call. The Office of Unified Communications is the gateway to emergency and non-emergency services in the nation's capital.
#WeAreWashingtonDC
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Wearing our purple today at OUC to support #PurpleThursday #spreadloveDC #DVAM2017 @OVSJG_DC @DCCADV @311DCgov @SafeDC @DCMOWPI
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Kudos to @DCPoliceDept Disp. Mike Marable who led a team of his peers in a recent apprehension and weapons recovery. #ThankYou for your dedication to “answer the call” and get the job done. #WeAnswerTheCall #SaferStrongerDC #Teamwork
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On her third week as a 911 call taker, Ms. Jones received an early morning call for an assault with a deadly weapon. Ms. Jones quickly sent the call to dispatch while simultaneously calming the caller down to receive a detailed look out for @DCPoliceDept.
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It is with deep sadness that we announce the passing of our colleague Chief Administrative Officer Yvonne McManus, who passed following a lengthy illness and after more than 19-yrs of dedicated service to the Govt. of the District of Columbia. More here: ow.ly/kqxZ50Cjdvj
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UPDATE: Network issues have been resolved. Thank you @OCTODC for the quick resolution.
Please be advised there are intermittent network issues affecting the 911 and 311 systems. Technicians are working to fix these issues as quickly as possible. We will provide available updates until resolved.
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Kudos to one of OUC's newest 911 call takers, Ms. Jordan Chapman. Ms. Chapman has received multiple kudos from @dcfireems for the great job she's doing recognizing cardiac arrest incidents and providing excellent CPR instruction to callers. Kudos to you Jordan! #WeAnswerTheCall
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Director Holmes testified before the Senate this morning at a hearing titled, “An Evaluation of @FirstNetGov Progress" which examined the First Responder Network Authority and AT&T’s progress on building a nationwide public safety broadband network. #WeAnswerTheCall #ThankYou911
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Together with Deputy Mayor Kevin Donahue, the OUC Team celebrating our partners with @DCPoliceDept at the 13th Annual Law Enforcement Awards Ceremony. #SaferStrongerDC
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#GetWellSoon greetings to our partners, #DCsBravest at @dcfireems who have been directly affected by COVID-19 from all the staff at #DC911 and #DC311. #DCValues #SaferStrongerDC @311DCgov
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On #NationalFirstRespondersDay, we honor our public safety partners at @dcfireems and @DCPoliceDept for their hard work and dedicated service to the District. Thank you for all you do! #SaferStrongerDC
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Kudos to @DCPoliceDept dispatchers Briyana and Jamel who guided officers during the pursuit of a suspect beginning in 7D and ending in 1D. Thanks to the poised and efficient work of both, the suspect was apprehended. MPD Sgt. Speck thanked both for an outstanding job.
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This afternoon, @DCPoliceDept dispatcher Victoria Johnson had the distinct honor and privilege of making the radio announcement signing off Police Chief Robert Contee one last time after nearly 35 years of dedicated service to the District. We salute you, Chief!
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🚨🚨🚨The District's computer aided dispatch system is currently experiencing technical difficulties. The Office of Unified Communications is still able to process and receive 911 calls.
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Thank you to all our first responders working over the holidays to keep us safe! @DCPoliceDept @dcfireems #WeAnswerTheCall
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Sylvia was not just a colleague, she was family. She shined with a bright light. She was courageous and had an infectious smile. She will be immensely missed by all.
Dispatcher Sylvia Nazario, you are 10-7 for the remainder.
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The @NWS_BaltWash is reporting flooding rains, coastal flooding & strong winds for today.
Please remember to call 311 to report:
⚠️Fallen trees
⚠️Clogged storm drains
⚠️Downed trees
⚠️Residential flooding
Please only call 911 if you are experiencing an emergency.
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If you’re walking around #EMSToday, you may have had the good fortune of meeting @dcfireems Chief Gregory Dean! #classact #DCsBravest
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Director Karima Holmes has transformed DC's 911 call center into a center ready to embrace NG911 with a complete telephony system upgrade, Text-to-911, and the execution of a criteria-based dispatching protocol at OUC. #WeAnswerTheCall #WeAreDC #WomensEqualityDay
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Thanks @dcunited for bringing #icecream for our operators, recognizing Nat 911 Ed Month @911NENA911 #publicsafety #publicservice @311DCgov
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“In grateful recognition of your partnership and friendship to @dcfireems & your embodiment of its core values of bravery, accountability, safety, integrity, compassion, and service.” #ThankYou Chief Donnelly and team for the Director’s warm send off. #saferstrongerDC
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@dcfireems Chief John Donnelly joined OUC Interim Director Cleo Subido today at the Employee of the Month award presentation for Fire Dispatcher Gregory Pross. Thank you Greg, for consistently raising the bar with your performance. 👏🎉🥳
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Good evening, DC!
In preparation for the upcoming severe weather, please remember to call 311 to report downed trees or power lines.
Please only call 911 if you are experiencing an emergency.
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It’s always a pleasure to see @dcfireems Chief Dean on the call floor! Thanks for stopping in, Chief! #SaferStrongerDC #Partners4Life @Alan_Etter #WeAnswerTheCall
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Kudos to 911 Call Taker April Jackson. She received a call for a child in need of an ambulance. Ms. Jackson immediately recognized the need for Child T-CPR and guided the caller through CPR until first responders arrived on the scene. Great work April. #WeAnswerTheCall #CPRHero
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Director Holmes attends roll call @5:55am says “I got up, got dressed, left my family, because you got up, got dressed and left your families to #AnswertheCall” Merry Christmas #DC911 #DC311
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Last week, @DCPoliceDept's Emergency Response Team visited OUC to meet with 911 call takers and dispatchers. We are proud to work together to provide life saving services during critical incidents and high-risk operations. #WeAnswerTheCall
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SERVICE ALERT🚨: We have received reports that customers of Sprint PCS and their prepaid device partner, Boost are receiving a fast busy when dialing 911. If you are a Sprint or Boost customer and need to reach 911 in the District, dial 311 and press option 1.
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Last night, DC 911 leadership and @DCPoliceDept City Wide Commander recognized employees that went above and beyond their call of duty in recent months. We are thankful for our outstanding first, first responders and our continued partnership with MPD. #WeAnswerTheCall
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We are expecting dangerously low temperatures and snow accumulation!
Knowing when to call 911 vs. 311 will ensure that you get the right help, at the right time.
Please dial 911 only when there is an emergency. For non-emergencies, call 311. #WeAnswerTheCall
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Director Karima Holmes offers a #shamelessplug for #DC911 and #DC311 at @AskRayceen tonight, endorsing @MayorBowser’s proposed #FairShotBudget directing the audience to mayor.dc.gov! #AskRayceen
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Welcome to the Office of Unified Communications! We recently onboarded our newest class of eight 911 call takers; the first class under the OUC Training Academy, which launched in November 2022. This week marks week one of their 14-week training program. #WeAnswerTheCall
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June 1 -7 is National CPR and AED Awareness Week! Help spread awareness by downloading the @pulsepoint AED app and building the public AED registry in your community – or anywhere! When a cardiac emergency strikes, a nearby AED can help save a life.
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DC911 is currently experiencing a service interruption. Call 202.727.9099 for MPD and 202.673.7197 for fire/EMS emergencies.
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Director Karima Holmes addresses @councilofdc Constituent Services staff today about the latest @OUC_DC enhancements including using @311DCgov as the new @DCPoliceDept non- emergency number. 🚨
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Great work by one of our 911 Call Takers! #SaferStrongerDC #publicsafety #publicservice #WeAnswerTheCall
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Thank you @WHURfm @TaylorThomas963 and @bobbygailes for spending some time at #DC911 this morning to help us kick off National Public Safety Telecommunicators Week! #WeAnswerTheCall
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911 Call Taker Javonne Briscoe received the DC 911 Chief's Award in recognition of her outstanding performance during a recent call from a resident whose husband was having a Grand mal seizure. Thank you, Ms. Briscoe for your service to the District!
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On this #InternationalFireFightersDay, OUC Interim Director Cleo Subido and her team visited their #Ward8 neighbors at the Engine Co. 15 firehouse to show appreciation and unwavering support of #DCsBravest. #ThankYou for your service!
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A flood watch has been issued beginning at 8 pm tonight for DC.
Need to report residential flooding?
➡️ Call 311
➡️ Visit the Online Portal at 311.dc.gov
If you are in immediate danger,
🚨 Call 911
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#Thankful for these awesome fire and EMS dispatchers for all that they do to keep the District safe on a daily basis. You guys rock! ❤️
#ThankfulThursday
#InternationalWomensDay
#DC911
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So today is #NationalLawEnforcementAppreciationDay so we gotta send ♥️ to those officers at the @DCPoliceDept Training Academy, working with 9-1-1 dispatchers in training. 👏🙌🚔
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Thank you @SalesforceGov for allowing us to share our @311DCgov story of transformation at #SalesforceTour DC during “The Story of Government” panel this afternoon. #TrailblazersinGov
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KUDOS to 911 call taker Ms. Sharon Jones whose excellent call-talking skills, detailed lookout, and consistent updates assisted @DCPoliceDept with the quick apprehension of a burglary suspect. We appreciate your hard work and dedication to keeping DC safe.
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Good morning, DC!
In preparation for the upcoming severe weather, please remember to call 311 to report downed trees or power lines.
Please only call 911 if you are experiencing an emergency.
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Making a fashion statement that really says something! Raising awareness about #domesticviolence! #spreadloveDC #PurpleThursday 💜@OVSJG_DC
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We were honored this morning to take @AjitPaiFCC @FCC through our Unified Call Center. Director Holmes described OUC Ops, and CIO Teddy Kavaleri talked technology with the group. "OUC is certainly ahead of the curve," said Chairman Pai, in NG911 implementation.
#WeAnswerTheCall
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Happy #NationalInternDay!🥳
OUC is excited to host two amazing #MBSYEP21 Summer Interns, Raymoni Hall and Nina Mathews. They’ve learned how to reprogram public safety handheld radios and have been a huge help assisting in the Radio Shop this summer!
#ThankfulThursday
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#soproud to work with these #911 & @311DCgov pros! Many stayed overnight to take your calls! #WinterReadyDC #publicsafety #publicservice
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Reminder, DC! ❄️⛄️
Call 311 to report snow and ice removal for public:
⚠️Streets
⚠️Bridges
⚠️Overpasses
A Snow Team member will be on their way to assist.
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Our newest class of twelve 911 call takers have just completed Week 11 of their 14-week training program. Once they complete the classroom portion of the program, they will start Phase 2 - eight weeks of chair-side instruction alongside our Certified Training Officers.
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Visits from two chiefs in one day? How lucky are we! Huge thanks to @dcfireems Chief Gregory Dean for stopping by today to show our telecommunicators some love during National Public Safety Telecommunicators Week! 👋
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As OUC prepares to celebrate the 50th anniversary of the first 911 call (Fri. 2.16), we honor the public safety commitment of our dedicated 911 call takers and @DCPoliceDept @dcfireems dispatchers! #HeroesWearHeadsets #WeAnswertheCall #IAM911
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After 30 Years of Service, one of our veteran @DCPoliceDept Dispatchers, Ms. Celia Vargas, has announced her retirement. Thank you Celia for your dedication and service to the District. Congratulations on your retirement! #WeAnswerTheCall #ThankYou911
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Director Karima Holmes delivers a @311DCgov and #DC911 agency overview at @MurielBowser’s ANC Meet and Greet this morning.
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It's #NationalPoliceWeek! This week, we honor the brave men and women of the @DCPoliceDept and pay special recognition to those who have lost their lives in the line of duty for the safety and protection of others. Thank you for your service.
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Who’s rocking their red today? 🙋🏽♀️ ! #ThankYou911 Dispatchers for your showing your support! #WearRedDay #GoRedforWomen #HeartMonth
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Today, we welcomed @dcfireems recruits for an operations tour and overview. They sat chairside with 911 call takers and dispatchers in order to gain a more in-depth understanding of their role in the public safety chain and to observe first-hand the daily operations of the OUC.
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Team OUC was out in full force for our first official #AdoptABlock Cleanup this afternoon! OUC adopted TWO blocks in our neighborhood and we're making sure we do our part to keep DC clean! Want to adopt your block? Visit cleancity.dc.gov/ #TrashFreeDC @CleanCityDC @DCDPW
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