Giga $61M Series A
I met @eshamanideep and @varunvummadi in Jan 2024 at a @ycombinator event. @harjtaggar introduced them — he had noted they were wicked smart and gritty.
We have raised a $61M Series A to automate customer operations.
The world’s leading companies like DoorDash trust Giga to supercharge customer experience with AI.
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Couldn't have said it myself. @gigaai has the best product hands down. That's why we are already winning with the best companies on the most complicated use cases.
So many markets look like crowded spaces until you actually take a closer look at who is actually competing. This is a vast ocean and Giga is here to win the whole thing.
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"Don't build anything custom for the customer. Everything has to be a core part of the product."
This is an enormous part of why @gigaai is different.
Thanks @harjtaggar for helping us tell this part of our story.
Something that stunned me about @gigaai is they've moved away from the FDE playbook that's become the default for fast growing AI startups. Instead they've built AI to covert plain English from the customer into Python code to make the product work for their use cases i.e. an AI FDE. It's a huge technical feat and is how they can onboard enterprises in weeks vs months.
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What an incredible ride so far. Here's to the next milestone. We are building something special at @gigaai
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An incredible milestone by the @gigaai team.
It's been breathtaking working alongside everyone who made this happen. Each person on the team has an unparalleled sense of urgency and purpose.
We're here to build a generational startup that conquers the most challenging operational problems for the world's largest B2C companies.
If you're interested, I'm helping @eshamanideep and @varunvummadi scale the engineering team ASAP – check out our careers page below
Excited to share our partnership with DoorDash.
Together we went from kickoff to real impact — in weeks, not quarters.
Highlights:
- Time to value: weeks, not quarters
- Quality at scale: 90%+ DWR in production
- Built for scale: 10B+ lifetime orders, 500K+ merchants, 8M+ Dashers, and hundreds of thousands of daily assistance requests
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LLM finetuning ended up not being a great business. But Esha and Varun are incredible founders. They are relentless learning machines. Their ambition knows no bounds. I’m proud to call them close friends, and even prouder to get the chance to work with them.
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And he was right. I got to see that as their office neighbor in our WeWork-like situation. There were many nights where when 10pm rolled around, it was only me and the Giga guys.
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We are building a generational company at Giga.
AI for customer service is one of the only categories that’s obvious, massive, and working right now. We are focused on building for the best customers in the world to solve their most ambitious operations challenges.
If you want to do your life’s best work, consider joining us.
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I’ve joined @gigaai as Head of Product.
I met @varunvummadi & @eshamanideep at @ycombinator when it was their first time in America. They’ve since scaled their voice AI platform to handle millions of calls for companies like DoorDash 🚗
I’m helping Giga build what comes next. If you’re an engineer, designer, or operator who’s obsessed with scale, autonomy, and impact, I’d love to talk.
Let’s move the world towards perfect execution with AI.
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Nice writeup. I’ve noticed low-code-no-code occupies the “else” statement space well — a higher-ordered 911 for when off the shelf point solutions and platforms fail, traditionally occupied by internal tools and consulting
Kevin Kwok wrote of the concept kwokchain.com/2019/08/16/the…
I wrote a long essay on why most of the low-code-no-code tool builders haven't made it out of the teenage slumps -- Airtable & Retool are big ones that come to mind. Warning: it's LONG. docs.google.com/document/d/1…
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Totally
Couldn't have said it myself. @gigaai has the best product hands down. That's why we are already winning with the best companies on the most complicated use cases.
So many markets look like crowded spaces until you actually take a closer look at who is actually competing. This is a vast blue wide ocean and Giga is here to win the whole thing.
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High interest rates are good actually, expands access to credit.
If lenders can’t profitably lend to demographics that are likely to default, they won’t lend.
I look forward to working with the Trump Administration on fulfilling his promise to cap credit card interest rates at 10%.
We cannot continue to allow big banks to make record profits by ripping off Americans by charging them 25 to 30% interest rates.
That is usury.
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Being tasteful with our core primitives and betting hard that AI is fantastic at code has been how we've built such an extensible product with such a fast time-to-value.
It's a game changer for enterprises, not just our go-to-market motion.
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Turning the world's business logic into code is going to drive one of the most fundamental changes of our lifetime.
It's a pleasure to work with @eshamanideep and the rest of the team on making this into a reality.
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What a pleasure it has been working with you Esha! I'm excited to see how far we can push the product
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It's pretty good. Wish there were more automated transfer abilities. And automated bond ladder like Wealthfront would be nice.
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Not just you. IMO SSR is an idea that is simple in theory but hard in practice for anything meaningful
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Awesome. Fleet monitoring works and is an investment that's absolutely worth it. What vendors did you try and which one did you land on?
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Yeah. I switched for it and huge peace of mind for older sites that require bank details for ACH or payouts. Lost money before
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Such is life. They need to park money at the partner bank, isn’t necessarily about customer deposits
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I kind of don’t mind it so long as the password manager is also 2FA, which I would assume some may argue would defeat the purpose of some benefits here
The world of 1Pass + Authy sucked
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#1 thing I hate about it is that I can’t deposit a $30k check without asking support if they’ll let me
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Would suggest #2 for most of my ambitious tech friends
nitter.app/yonajune/status/185096…
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Yeah that's clearer. Was looking through alumni demo day again to reason through some of the traction and struggled to understand some numbers as presented
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My primary use case is basically disposable checking accounts that I can share account number for. Auto sweep money to an account that I never share. Similar to what I’d do for a business, but personal.
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@SarahChieng texted you -- catch up soon 🫨? Always hiring for @rizecompany
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