A special edition keychain Jettie. Complete with a Beret, a tiny popcorn tub and a tiny working camera.
That's what's at stake this week.
Introducing Jettie G2 Summer! Comment on any of the upcoming daily Jettie G2 post (Tue–Fri) - and you could win it.
#G2 Summer 2026. Four posters, success on the big screen. Starting tomorrow.
Jettie Summer. 6/16🎬
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A simple platform w/ native integration in every channel, which merges right into your CRM. This is #CustServ today. bit.ly/2qITWhX
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In honor of #CXDay, we'd like to shout out some of our favorite CX influencers and thought leaders!
@justinmrobbins @Hyken @jennysuedempsey @BlakeMichelleM @jeanniecw @mikeaoki @CXAccelerator @CXpert @jtwatkin @JontyPearce @randyrubingh @susanhash @adrianswinscoe
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We're proud to announce that we have raised $55M in Series C funding! We're excited to continue accelerating #ContactCenter transformation, and reimage customer support for a connected world! ujet.co/ujet-raises-another-…
#CustomerSupport #CustomerExperience #CX #CCTR
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Today, @UJETco announced their partnership with @ObserveAI, a leader in Contact Center AI, to improve #CX quality for the remote workforce era. Observe.AI will be the first #WFO solution in the UJET partner ecosystem. #CCaaS #contactcenter #CX observe.ai/press-releases/ob…
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UJET brings joy to #customersupport by helping companies resolve problems faster. Find out how - bit.ly/2q3odLq #hanguphappy
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In this episode of @TechExceptions, @Microsoft's @ruthieyakubu and @AJanefalkar, Founder and CEO of @ujetcx discuss how UJET is modernizing digital and in-app experiences by operationalizing #contactcenter efficiency with #AI. Watch now > ow.ly/CSun50E2imD #CX #CCaaS
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A quick refresher course is always welcome. Here’s a look back at @Hyken Annual List of Top 10 Business Books That Will Help You Chart A Successful Future: ow.ly/8UVw50FnGFC #CX #top10
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SPECIAL ANNOUNCEMENT!
UJET Announces Strategic Partnership with @googlecloud to Accelerate and Scale AI-powered Contact Center Innovation.
More details below – Read the press release now!
#GCP #UJETsetters #CX #conversationalAI #contactcenter #CCAI CVSoci.al/jonNKcd5
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Customer experience is more important than ever. It’s experience, service, and marketing all rolled into one. Have you tightened up your brand’s #CX journey as much as possible?
Check out @Hyken's recent article via @Forbes to learn more: ow.ly/tSi250FukEk
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UJET and @kustomer partner for a more innovative #CCaaS and #CRM integration and customer journey unification. ow.ly/NnkB50AXZuK
#CustomerService #CustomerExperience #CX #ContactCenter
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Start the new year off right by following these 5 customer experience experts: bit.ly/2Djvo5P feat. @Hyken @BlakeMichelleM @adamtoporek @billquiseng @jeanniecw
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You’ve heard the expression, “Think outside the box.” Now, @Hyken wants you to think outside your industry.
Think about what it takes to be world-class.
That’s what the best companies are doing, and you can do it too!
#customerservice #CX CVSoci.al/TCShWs-s
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📣 Announcement Time! ujet.cx, @googlecloud and @Alvaria_Inc partner to integrate Google Cloud Contact Center AI Platform and Workforce Engagement Management
Read More: tinyurl.com/2p9h89j5
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We're in Vegas for #CCDemo! Come stop by booth 505 for more information on how to make #customersupport your competitive advantage.
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ujet.cx lands on @CNBC’s first-ever Top Startups for the Enterprise list as one of 25 enterprise technology startups powering the economy. #TopStartups
cnbc.com/2022/11/07/these-ar…
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Sharath Keshava Narayana, Co-Founder and CRO at @observeAI, our partner, sat down with Charlie Katz from @AuthorityMgzine to discuss agile businesses and how they pivot and stay relevant in the face of disruptive technologies. Learn more > ow.ly/xezV50E1AMA #cx
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UJET wins a Stevie Award for Tech Startup of the Year- Software - bit.ly/2Pduhu2
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RT @DBaker007: Personalized #CustomerExperience Increases Revenue And Brand Loyalty | @Hyken buff.ly/2CB9OJM #CX nitter.app/DBaker007/status/10407…
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How can the word “joy” possibly belong in the same sentence as “customer support?” bit.ly/2qWz8mo #customersupport #hanguphappy
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📣 Have you heard about @cx_effect's upcoming “CX Disruptour”? Happening 5/17-20, this 8-city event will tour the eastern US & partners will get a first-hand look at how @ujetcx, @observeAI, and @GetShiftsmart are disrupting the #CX! 👀 Register now! > ow.ly/r1w450EEjkP
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@IntelisysCorp partners, you won't want to miss this webinar! ⬇️
Learn how #IntelisysNation is combining UJET's CCaaS 3.0 with @googlechrome OS to help their customers improve security & uptime, while reducing costs.
Join us ▶️ ow.ly/LeRm50KF0XQ
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Wondering how to make #AI actionable? 🤔 @observeAI Co-Founder & CRO Sharath Keshava Narayana breaks down how to get the real business value of AI in this new blog post. Check it out here > bit.ly/3fsk3VE #CX #contactcenters #AI #artificialintelligence
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“That’s amazing. That’s 2-5 minutes of a call right there.” We've collected first reactions to UJET, check it out: bit.ly/2tOPNdg
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Per usual, @kustomer is spot on.
Does a customer feel like a person during interactions with your company or like a transaction? How do you make #CX more human?
@Hyken shares a few suggestions to get you started: bit.ly/2YgZdm0
#customerloyalty #brandloyalty
It takes just one bad experience to impact revenue.
Poor customer experiences impact your bottom line.
Invest in building trust - the payoff is worth it.
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What are you doing on Oct. 21? Hint: The answer is checking out this amazing session on the future of #CX by @VasiliTriant! kustomer.com/kustomer-now-20…
@kustomer #KustomerNOW2020 #CustomerExperience #CustomerService #custserv #CCaaS #cctr #CRM
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Happy 6th Anniversary to the hardest working team around! 🥂🎊 Cheers to many more years!
Watch yesterday's celebration here: piped.video/a5svw6S2SZk
#UJETsetters #happyanniversary #cheersto6years
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In @G2dotcom's recent 2021 Winter Contact Center Operations Software Report, @UJETcx was once again named a Leader in satisfaction in #contactcenter operations. UJET has now ranked #1 for THREE QUARTERS IN A ROW! Download the report today > ow.ly/PGEd50DI3q2 #CX
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Mark your calendars!
Join @GabeLarsen on this conversation with @VasiliTriant, Chief Business Officer at @UJETco, to understand CCaaS challenges in the smartphone era. ow.ly/gEKW50BfSBu
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The @ujetcx team had a great time at the AMP'd Denver event hosted by @IntelisysCorp! Looking forward to the next one!
#intelisysnation
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We’re less than one month away from @kustomer NOW! Register today to learn what’s working, what’s new, and what’s to come in the world of #CX, including a can’t miss presentation from our Chief Business Officer @VasiliTriant. ow.ly/mMuJ50BABT5
#KustomerNow2020 #CCaaS #CRM
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Another good one from @Hyken: New Blog Post: Five Ways to Create Customer Loyalty buff.ly/2Ty6TtA
Some companies have earned a reputation that keeps bringing their customers back, again and again. How do they do it? #loyalty #CustomerSuccess
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Ready to make your customer support your brand's #1 differentiator?
Let us show you how 🤝 ujet.cx/request-a-demo
#customerservice #CX #CCaaS 3.0 ⬇️
@CapitalOnTap @IntelisysCorp
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CX Industry Great @Hyken posed a very thought-provoking question recently when he asked "What is the difference between Customer Service & Customer Experience (aka CX)?"
🤔 Do you know?
Read his post for more insight (& hear from the expert, himself!): ow.ly/8Ub650Fs8ce
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Join UJET VP of Marketing Jordan MacAvoy along with Sheryl Kingstone of @451Research on this educational webcast and learn how to bring humans and technology together faster. Register today! bit.ly/2Knx7t6
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📣Join @kustomer & @ujetcx on Tuesday, July 13th at 2:00pm ET | 11:00am PT for The New Data Unification Imperative webinar!
👉Registration Link ----->>>ow.ly/ZgTJ50FiKhY
#CCaaS #CX #customerexperience
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Meeting your customers where they are. On the web, in an app, etc. Empowering customers to communicate visually and contextually, sending photos, videos, and screenshots in real-time.
Friction is a hassle in your customer’s world. Anything that removes friction, regardless of the source of the friction, is likely to improve your relationship with the customer.
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MUST READ! @ruthieyakubu posted a write-up about her recent interview, "Operationalizing Contact Center efficiency with AI," feat. @AJanefalkar Founder and CEO of @ujetcx. Check it out now> ow.ly/eI0B50E7BFS
#contactcenter #AI #NLP #CX #CCaaS
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While you're supporting your customers, UJET is supporting you. bit.ly/2pZVvIv #hanguphappy
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We'll be in Orlando for @CallCenterICMI Contact Center Expo next week! Come say hello to UJET at booth 401 and learn how to make #customersupport your competitive advantage. #custexp #CCExpo
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You know what's spooky? Long handle times. 😱 Learn how to cut yours in half with UJET ujet.co/contact/ #CustomerService
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This is a must-read!
@DomNicastro is joined by #CX hard-hitters @stephaniethum, @jeanniecw & @annettefranz where they discuss the path to becoming a more #customercentric organization & the metrics behind it.
Learn more via @cmswire CVSoci.al/oryuN8yh
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How to Say YES to every customer request – Every Time, according to @Hyken: ow.ly/TIw450FCJku
#CX #customerexperience #customerservice
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#Omnichannel was never supposed to be about just your agents. See how leading brands are using state-of-the-art (spoiler alert, it's #mobile 😜📱) #CX for modern consumers and more intelligent and unified customer journeys. ujet.co/blog/beyond-omnichan…
#ContactCenter #CCTR #CustServ
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More customers are looking for digital and self-service options.
@Hyken’s recent study found that 41% of customers prefer digital first and phone second.
So what does this mean? Learn more.
#CX #customerservice #selfservice #digitaltransformation CVSoci.al/KyooW-iM
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No matter the scenario, you can count on UJET to be there in your time of need. Full video: bit.ly/2goUFkg #CustomerService
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How the last name of our Founder & CEO inspired him to start UJET bit.ly/2pXOyG3 #customerservice #hanguphappy
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Good grouping this week! +1 @Hyken: 5 Top Customer Service Articles for the Week of March 25, 2019 buff.ly/2WnN4FW @helpscout @SmarterCX #CX #custserv
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We’ve launched with enterprise-grade security and privacy from the get-go. bit.ly/2pCAnpE #security #privacy
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Thoroughly understanding the needs and preferences of customers, as well as their behavior along the customer journey, is essential to achieving successful business growth. Learn more from customer service & customer experience expert, @Hyken here. CVSoci.al/av1S-Xbz
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A #FridayFunny is always a great way to kickoff the weekend, and this one from @Hyken comes with sound advice, too! customerthink.com/never-take…
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“Knowledge is power. Information is a gift. Share it and you’ll create a better customer experience.” – @Hyken
Discover how via @Forbes
#CX #customerservice #customerexperience CVSoci.al/llJdMwDP
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Read our new joint blog with our friends at @playvoxcx & learn about 5 proven ways you can help remote agents feel more valued and cared for by your company — and ultimately reduce costly #attrition!
Check it out here ➡️ ow.ly/x5x350JmCcW
#contactcenter #remotework #CX
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Nice examples of #CX win-wins remind us "that having a good system with good people who understand how to take care of their customers is the backbone of a good service experience."MT @Hyken: New Blog Post buff.ly/2QiykEz
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Another good round up, including 2019 trends for improving the #CX @Hyken: 5 Top Customer Service Articles for the Week of December 3, 2018 buff.ly/2U5umm5 @manishood @dperalta716 @SmartBrief
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Please join @UJETcx and @Nextiva at the Women in Technology summit TODAY (2/24) at 2PM EST for an expert panel session, "AI – does it replace, or does it enhance?" This event is completely free! Register Now > ow.ly/9u6k50DCZeI
#WomenInTechnology #WomenInTech #CX #AI
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We're back w/ Part 3️⃣ of our 4️⃣ part #CXVideo series with @OfficiumLabs. This week, we dive into the concept of artificial intelligence in #CX.
Watch now: piped.video/HSqHEjPdXU8 & tune in next week for our series finale!
#CX #contactcenter #AI #artificialintelligence
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Last week we announced a new strategic partnership with @kustomer. Learn more about how two of the hottest startups are coming together to deliver modern workflows and next-gen #CX transformation. ow.ly/L4JI50B36lI
#CustomerService #CRM #DigitalTransformation #CCTR
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📣Today is the Day!
You don't want to miss this exciting session at 2pmET during the @CallCenterICMI Digital Experience event! Our very own @justinmrobbins will be presenting w/ @CustomerIsFirst in THE WHEEL OF CX ⚙️
Will your question get answered?!
ow.ly/O2OG50ITLXG
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💙✈️🙌
Today we celebrated our first official event as one team – the #ObserveAI + @UJETcx Sales Kickoff! Cheers to the start of what is sure to be a very successful partnership. We can’t wait to take contact center disruption to the next level!
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"Being a multimodal omnichannel platform, UJET provides the ecosystem for #AI or bots to be the most successful." bit.ly/2vJFjNb
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Start the new year off right by following these 5 customer experience experts: bit.ly/2FRmxIH feat. @Hyken @BlakeMichelleM @adamtoporek @billquiseng @jeanniecw
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As a leader in @G2dotcom's 2020 Winter report UJET outranked other leading #ContactCenter vendors in areas such as User Adoption, Ease of Setup, Net Promoter Score, and more. ow.ly/7Avp50xQFSg
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🍪 Here's a bite size guide on how to deliver exceptional customer service courtesy of our friends at @CX_Network:
1️⃣: Empathize with your customers
2️⃣: Destroy data silos
3️⃣: Be accessible to your customers
4️⃣: Utilize #AI
#customerexperience #CX
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Here we go again!
@ujetcx has been awarded GOLD by the 2021
@TitanAwards, Season 2 in TWO categories:
–Most Innovative Company of the Year (U.S.)
–Technical Innovation of the Year (U.S.)
Read the full press release below!
#allwedoisWIN #UJETsetters CVSoci.al/sxvjKqOo
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UJET wins @cxtodaynews 2023 Best Contact Centre Platform award! #CXAwards23
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It's official, UJET has the highest #CustomerSatisfaction rating and highest Relationship score in @G2dotcom's #ContactCenter Operations Enterprise report! Thank you to all our customers and amazing user reviews, 99% of them are either 4 or 5 stars! ujet.co/ujet-leads-g2-fall-2…
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💡"Loyalty happens only when customers have a strong, continuous emotional connection to the experience of working with you." Learn about the importance of customer loyalty & more 👉 Preorder @Hyken's new book, "I'll Be Back!" & receive the #ebook today!> ow.ly/AHXv50EXIfY
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Human interaction has evolved, but has your #ContactCenter kept pace? See why the time is now to rethink #CX and deliver predictive, intelligent, and conversational interactions for mobile and digital-first consumers. nojitter.com/contact-center-… via @bakerjohnson and @nojitter
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Don't miss our Chief Business Officer @VasiliTriant as he'll be speaking on the Future of #CX. Register today! kustomer.com/kustomer-now-20…
Hey, #CXPros! 👋
The Modern Customer Experience Summit is on October 21st.
You registered yet? Tap the link to learn from the BEST #CX experts. ow.ly/OgZ850BQCyd
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24 hours and counting ⏲️ . We can't wait, sign up today! kustomer.com/kustomer-now-20…
Kustomer is honored to be announced this week as one of @Facebook's premier #CRM partners, delivering seamless messaging on Instagram.
Learn more about how companies are evolving for the smartphone era at #KustomerNOW with @UJETco.
ow.ly/Dg6w50BWk2E
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Want to hear UJET's Chief Business Officer Vasili Triant discuss the Future of #CX? Register here and learn more about the unique challenges and opportunities businesses are faced with both today and tomorrow. kustomer.com/kustomer-now-20… via @kustomer
#KustomerNow2020 #CCaaS #CRM
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Check out this case study that shows how an industrial staffing firm is using our partner, @observeAI's platform, to pull actionable intelligence from call transcripts for use in improving agent performance. #CCaaS #contactcenter #CX #AI ow.ly/HgQU50D9Jik
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Check out this comprehensive guide by @TheCXInsights on identifying and fulfilling customer needs in this competitive business world: ow.ly/jHWS50FrUmI
💡Read now & discover the best 9 methods to identify customer needs!
#CustomerNeeds #CustomerExperience #CX
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Improving #CX consistency and personalization without increasing the effort for customers is a big part of why UJET was named a Gartner Cool Vendor. Find out more here. ujet.co/gartner-cool-vendor/
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How can brands get customers to talk about them?
On this episode of Amazing Business Radio, @dgingiss & @hyken discuss how to create experiences that customers want to talk about.
Tune in!
#customerservice #customerexperience #CX CVSoci.al/HtgI5kOn
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Everyone deserves recognition. Get help tracking your #CustomerService team's accomplishments with the help of UJET's customer journey dashboards. Info: blog.ujet.co/customer-servic… @Hyken
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Join @UJETcx and @IntelisysCorp on TOMORROW (2/17) at 2PM ET/11AM PT to learn more about our strategic partnership and discover how UJET is unifying #CX for the smartphone era. Register now via your MyIntelisys account > myintelisys.com/training?tra… #CCaaS #ContactCenter #CX
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#ICYMI Tune in to this fun conversation between @ujetcx COO, @VasiliTriant and our partner, @kustomer about how companies have been adapting to the digital age.
Listen now: ow.ly/t9oA50Fbi4r
#CustomerServiceSecrets #Podcast #digitaltransformation #CX
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National #CSWeek is less than 2 weeks away! @Hyken offers 10 ways to celebrate: forbes.com/sites/shephyken/2…. Which ones are in your plans?
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Siloed data, it is one of the toughest challenges facing #CX pros today. But with a unified dataset and the tools, businesses can seamlessly create holistic customer journeys and frictionless experiences for the modern consumer. ujet.co/blog/3-ways-data-imp…
#CCTR #CCaaS #CustServ
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#CSWeek Tip 1 from @AJanefalkar: Let the complexity & urgency of the customer support issue dictate the channel, not the other way around blog.ujet.co/customer-servic…
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@ujetcx is proud to be a Premier Sponsor of the AMP'd OC event hosted by @IntelisysCorp on January 27th!
Register here - lnkd.in/duWvn5qr
#IntelisysNation #CX
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Our real-time #APIs accomplish instant gratification by being simple, reliable, and straightforward. bit.ly/2hSmHse
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In this episode of the "Amazing Business Radio" Podcast, host @Hyken and guest Shirley Macbeth discuss how customer-obsessed organizations must put their customers at the center of their leadership, strategy, & ops.
🎙️Listen now: ow.ly/bM4H50FuXJG
#CX #customercentric
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We'll be in Orlando for @CallCenterICMI Contact Center Expo! Come drop by booth #401 and learn more about our real-time communications platform. #CCExpo #custexp
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We're live at #CCWVegas19! Stop by booth 924 for a live demo and to learn more about our latest updates and features!
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📣 Have you heard about @cx_effect's upcoming “CX Disruptour”? Happening 5/17-20, this 8-city event will tour the eastern US & partners will get a first-hand look at how @ujetcx, @observeAI, and @GetShiftsmart are disrupting the #CX! 👀 Register now! > ow.ly/r1w450EEjkP
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In this article, @Hyken talks about the importance of ‘choosing your words wisely,’ & why the ‘right words’ matter via @forbes.
#employeeengagement #wordsmatter #customerexperience CVSoci.al/9apY01i9
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BIG NEWS! @G2dotcom has revealed @UJETcx as one of the Best Software Companies for 2021 – the 2nd time we've made this list! UJET was recognized across 5 #BestofLists incl. Highest Satisfaction & Best Customer Service Products > ow.ly/d4Ny50E0cbB #CX #wevalueourcustomers
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You're not fooling anybody with those canned customer service lines, so why not just tell the truth?
Here are 9 of the worst offenders and what they really mean.
#CX #customerservice CVSoci.al/Nw1TSkkp
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UJET, the world’s first and only CCaaS 3.0 cloud contact center provider, is pleased to announce that @PlanetOneComm, has officially joined the @ujetcx Channel Partner Program as one of our newest Master Agents! Read the full announcement here> ow.ly/ZZp450EiW3L #CX #CCaaS
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Not to be a “downer,” but we shouldn’t confuse a repeat customer with a loyal customer.
They are NOT the same.
CX expert @hyken breaks down the difference here.
#customerloyalty #customerservice #customerexperience CVSoci.al/j55atrFC
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All in a day's work!
⠀⠀⠀⠀⠀⠀⠀⠀⠀
Shoutout to our partner, @IntelisysCorp for hosting such a great event in NYC! The @ujetcx team had a blast, and learned a thing or two, as well!
⠀⠀⠀⠀⠀⠀⠀⠀⠀
#CX #CCaaS #digitaltransformation #InteliGence
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Denver, get ready to get AMP'd!
@ujetcx is proud to be a Premier Sponsor of the AMP'd Denver event hosted by @IntelisysCorp on Jan. 25th!
You ready to amplify your potential? Click for agenda & registration details - lnkd.in/eXfVrTvx
#IntelisysNation #IntelisysAMPd
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DAY #1 OF CUSTOMER SERVICE WEEK! Woohoo! 🎉
You might be wondering why should I celebrate this week with my #customerservice team? 🤔
Below are some reasons why. 👏🏼
Stay tuned all week for resources to keep the celebration going!
#CustomerServiceWeek2022 #NCSW
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Every decision your team makes has a direct impact on the customer journey. Use #CSWeek and these 5 tips as a time to celebrate and refocus on the #CX.
bit.ly/2xI9s2F
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