We travelled to Kyiv this week to deepen our partnership with the Government of Ukraine - and signed a memorandum of understanding with Minister
@FedorovMykhailo to take AI public services from concept to production. But the visit was about much more than that. It was a chance to see, up close, how a country at war keeps building - with purpose, clarity, and an engineering-first mindset focused on outcomes.
We arrived through Lviv, drove to Kyiv, and spent two full days in meetings with ministries - Health, Education, Economy, and Foreign Affairs - guided by the Ministry of Digital Transformation. Each had its own priorities, but a common thread ran through them all - a deep belief that technology should work quietly in service of people.
Ukraine is leading on that innovation front - creating the first agentic government, where AI agents can work on citizens’ behalf across ministries, connecting the national and individual levels. At the Ministry of Education, teams were exploring agents to help students practise reading and writing or make learning materials more accessible through dubbing and translation. They’re also launching Mriia - an app for personalised AI tutors that adapt to each learner’s knowledge and pace, making education more accessible to anyone, anywhere. At the Ministry of Economy, we discussed integrating AI agents into the Obriy platform to support businesses and gather feedback from citizens. In healthcare, there was interest in using speech technology to ease administration, support appointment scheduling, and make information and care more accessible across the population. All of these efforts are part of Ukraine’s plan, led by the Ministry of Digital Transformation, to make the country a leader in applying AI to public services by 2030. The Ministry has already taken a first step with Diia AI - the world’s first public-service agent app and portal and we are proud to support the ambition of making all public services available through voice agents.
This model of governance - putting engineering at the heart of decision-making - feels both natural and necessary. Each ministry has its own technical team, and they build fast. It’s a structure I find inspiring, and in many ways familiar. At ElevenLabs, at a much smaller scale, we do something similar by embedding engineers directly across functions, including legal and operations. It’s how ideas turn into things that work.
We ended the first day with dinner alongside the AI team from the Ministry of Digital Transformation. Between air raid alerts and rounds of conversation, what stood out was focus. The mix of humour, kindness, and drive - paired with a quiet sense of shared identity and determination - is something I won’t forget. People who live with difficulty every day have kept their heads up and their hands busy. That combination - of calm and action - might be Ukraine’s greatest strength.
The memorandum we signed marks the beginning of a shared effort to bring AI from concept to production inside government. Our Forward Deployed Engineers are still in Kyiv, working side by side with Ukrainian teams to turn these ideas into working systems. The big bottleneck in AI adoption has never been discovery but deployment, and Ukraine is leading the way in making AI work for their people.
For me, this trip also carried a personal meaning. As a Pole, I remember the first days of the war, when millions fled west. Many of us opened our doors. This visit felt like a continuation of that closeness - not of shelter, but of partnership.
My thanks to Oswin, Borja, and Pieris for making this journey what it was. But most of all, thank you to our partners - Mykhailo Fedorov, Oleksandr Bornyakov, Valeriya Ionan, Danylo Tsvok, Dmytro Ovcharenko, and Nelli Blinova - for their hospitality, openness, and action through those days. Ukraine’s resolve, humanity, and pace of work are a reminder that innovation is not a luxury of peace but the quiet work of moving forward.