Mercury is a longtime partner of ours. We are excited to start this new chapter and are committed to providing secure and innovative solutions to their customers.
This past weekend, some of our customers experienced downtime as we updated our integration to connect directly to one of our partner banks, Evolve. We are pleased to report that the transition is now complete. Thank you for your patience. All customer funds are reconciled and we no longer provide any services through Synapse.
Importantly, no customer funds ever moved during this transition and all account numbers and routing numbers remain the same, although some customers received new debit cards. Customer funds are always held by our partner banks and banks within their sweep networks.
Customers with accounts at our other partner bank, Choice, were not affected by this transition.