Author of Scaling People. Work @stripe. Board member, mom, wife and busy friend. Never enough time to read all on my list. Pretend to garden. Roughly that!
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Still can't quite believe this is happening. And it's thanks to the many people I have worked with and learned from, more than any of you know. And the folks I interviewed and excerpted who generously shared wisdom. This book was not a 1 person project - thank you is not enough.
Scaling People: Tactics for Management and Company Building by @chughesjohnson is a practical guide to building a company’s operating systems and scaling the most important resource a company has: its people.
Available for preorder now: press.stripe.com/scaling-peo… 📈
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Me: Do you have a gym?
Norwegian hotel concierge: No, because we have the forest.
...
Me: Yes, yes of course.
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Excited to finally share Scaling People with all of you. This book is a distillation of 20+ years of experience at both Google and Stripe — plus collected wisdom of the folks I interviewed and excerpted and the many more who joined me in years of building: press.stripe.com/scaling-peo…
Scaling People is a tactical playbook for building a company and setting its people up for success, from an executive who was deeply involved in driving growth at both @Google and @Stripe.
Available now: press.stripe.com/scaling-peo…
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I'm thrilled to welcome @carmelgalvin to @stripe as our Chief People Officer. With over 25 years of global experience, I know she'll foster a culture that delivers on our mission to increase the GDP of the internet. From all of us at Stripe, welcome Carmel!
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Secrets to scaling: relentless optimism, the team, the team, the team, chocolate, being able to go to sleep when nothing is finished...
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Thanks @tferriss. Didn't predict this in my life path nor did I predict how much you and I would talk about literature and...John Wick 😁. Thank you for your tremendous energy, curiosity and the wide ranging *fun* of our conversation.
NEW podcast episode is up!
Claire Hughes Johnson, Building Stripe from 160 to 6,000+ Employees — How to Take Radical Ownership of Your Life and Career
cc: @chughesjohnson @stripe
Please enjoy! 🙌
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California has defeated me. With no irony, I started the day with a kombucha drink and apple cider vinegar pill. Just now, I went to Barry's Bootcamp and then bought some kind of wellness juice. What the hell?! At least I ate a bagel and read the NY Times. Still, unrecognizable.
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Wow. Just learning this now. Thank you to everyone who has supported the book thus far and to the amazing team who helped make it happen and all the phenomenal contributors. 🤗
The @chughesjohnson stans have spoken!
So excited to see that Scaling People is now a WSJ Bestseller: wsj.com/articles/bestselling… (a first for @stripepress!)
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Big week for me. What with @HarryStebbings and the 20VC team making me viral on a platform I'm not even on 🙏 and then this from a platform I never thought I'd be on, thanks @TheEconomist ☺️ economist.com/culture/2023/1…
The secret to success in content:
Repackaging.
This discussion with @chughesjohnson was recorded on Thursday.
Team 20VC got the recording, made 18 short clips in less than a day.
2 broke 300,000 views each within a day.
Repackaging content is key to success in media.
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A big thank you to @lennysan for the great conversation and the Scaling People support.
Wish there was a manual for running a company?
@chughesjohnson (long-time COO of Stripe) just wrote one, and it's incredible.
It's called "Scaling People", and it's coming out Tuesday. You should get it.
I sat down with Claire to dig into her new book.
Here's a peek:
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I once asked my grandmother, born in 1910 and alive until 2010, if she voted. She said "Oh yes, honey." I asked how she decided which candidate got her vote. She said, "I asked your grandfather."...Beat.... "And then I voted for the other candidate." I think about this a lot.
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My kids are signed up for Saturday. They watched us have some side effects and I thought they'd hesitate. Nope. Both wanted the earliest appt. If you think your kids aren't feeling every step of this thing, you're wrong. nyti.ms/3fcofI2
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Not a fan of self-promotion, but this feels like good company 😊. And a huge thank you to @lennysan for hosting me on the very first podcast I recorded when #scalingpeople was published.
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ex-Google VP = … me 🙃 — grateful to @uhoelze and his Personal User Manual for this management tip and to @eladgil for sharing "Working with Claire" with such a wide audience (catnip, indeed!). Thanks @Oriannarosa for capturing the spirit and the benefit of such guides.
An ex-Google VP created an instruction manual on how she prefers to work so that her team could get the best from her– their manager. bit.ly/40Btvf2
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Very excited to join @aurora_inno's board! @chris_urmson is an autonomous vehicle visionary and he's assembled an amazing team to achieve what I know will be our future reality.
She knows how to build businesses that scale and work in industries challenging the status quo. Please join us in welcoming our newest Board member, Stripe executive @chughesjohnson! aurora.tech/blog/claire-hugh…
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My father never talked about his service. He only said he would never wait in another line for the rest of his life. And we relied on him as our human compass. And for a lot more than that. #VeteransDay
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Thinking about #TonyHsieh constantly. When I worked on AdWords, Zappos was a top advertiser and I once met with Tony. He was kind, patient and passionate about Delivering Happiness. Even sent me the graphic novel version. Did I properly thank you, Tony? Thank you and so much more
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Tfw you misread the high school application parent essay as word count and it was *character* count. Editing, editing! That said, I am relieved that no one wants to read 3000 words about my child. I mean she's great, but...
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And I can't wait to learn from @yaminirangan and the incredible team @hubspot!
Today, I'm thrilled to welcome Claire Hughes Johnson to our board. Claire has tremendous expertise leading high-growth organizations from her time at Stripe & Google. Welcome, @chughesjohnson, can't wait to continue learning from you! hubspot.com/company-news/hub…
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I first met Diane when she was a Google board member, offering time and advice to those of us working our way up the proverbial ladder. Thrilled she is now on Stripe's board: stripe.com/newsroom/news/dia…
They're now joined by Diane Greene. @bhorowitz famously summed her up as a "god level CEO". As founder of VMWare, she helped usher in the cloud revolution, which she then returned to as CEO of Google Cloud. nitter.app/bhorowitz/status/88376…
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Hermit crabs are the *worst* pets. First Waffles died and Hermie ate him, and now Hermie is dead. Neither did anything much except pinch people and hide in the coconut hut. My son's comment upon the death of Hermie: "To be honest, Waffles was my favorite."
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I choose to drink this beer and I usually avoid beer. And it's not just the name, I swear. @trilliumbrewing making killer craft brews in MA!
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There's not enough discussion of the milestone when your kids grow taller than you. It doesn't effect everyone (just wait until you shrink in old age!), but it happened to me >a year ago and I still think about it. Perhaps because my son often walks up and lifts me into the air.
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Thanks to @ycombinator for inviting me to help demystify the whole COO thing. But above all, definitely make something people want.
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Special humans finding each other. Such goodness. Congrats @patrickc!
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New Year's resolutions start on Jan 4, #amiright?!
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English major now COO@stripe, formerly VP@google. Never underest. lib arts ability to synthesize voluminous info into critical elements. nitter.app/ebruenig/status/840652…
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I just drove by the Ghostbusters vehicle being towed into Boston. As if this week wasn't bad enough...
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Quarantine happenings:
1) Husband communicates via Discord with our son who is...in the next room. And it's far more effective.
3) Husband insists it's a govt mandate that we rewatch all original Star Wars movies on "May the fourth". That 5/4 is a Monday seems trivial to him 🤔
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18k feels like a lot to me! I will say this: I don't like watching videos of myself, but this one (despite my wrinkled blouse!) does contain a few hard fought lessons and some kernels of @stripe that matter. Thanks @jaltma for bringing those "elemental things" to the fore.
this interview @jaltma did with @chughesjohnson is so good; I don't understand how it only has 18k views. I just watched it again after originally watching it 2 years ago and it was just as compelling a second time. Highly recommend.
piped.video/watch?v=vIHKzRub…
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"Just do your job" does not mean your *specific* job, but the job that helps your team win. For non-sports friends, this is the team's kicker running down a 3 time All-American, 2 time Pro Bowl star running back. Thank you @adamvinatieri for playing to win (esp. for the #pats)
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Things that happened: was on a panel with @andre, Koby Altman from @cavs and @jenntejada from @pagerduty who was 🔥. Also happened: found out I still had the sales tags on my skirt. #livingthedream. Thx @BessemerVP @forbestech @SalesforceVC #cloud100 for recognizing Stripe.
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"We had to find another way. And because of that, we both ended up on the United States Supreme Court." Find another way. #RIPRBG
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Thank you and happy Valentine's to our People and Design teams who organized a "we give you cool stuff and you make your own Valentine" shindig today.
My daughter: "Thanks. So it's like Kindergarten for grown ups?"
Yes, yes that's exactly what we do at Stripe.
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"I was listening to customer service calls" as the root of why @jeff_jordan pushed eBay to buy PayPal. #winningmyheart #stripesessions
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Hosting another family for brunch tomorrow. Pre-teen daughter just asked "Can I, like, just video conference in?"
🤔 #modernparenting
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On my 15 year wedding anniversary, I can safely say that the way @jpjohnson16 makes me laugh is a secret to everlasting love.
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Obviously biased but...and check out stripe.com/treasury 🎉
Stripe: Platform of Platforms
Stripe's announcement of Treasury — banking-as-a-service — manifests the breadth of the company's ambition.
stratechery.com/2020/stripe-…
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Not sure about the mentor thing but happy to share the work of many great folks who have helped me hone my (in)famous offsites...(note: these are not the 'go bowling' type of off-site). Even better, it's easy to share and super scalable with @coda_hq. Thanks Coda!
The complete Offsite Toolkit from the mentor you wish you had @chughesjohnson, Chief Operating Officer of @stripe.
Plan an offsite →
coda.io/@clairehughesjohnson…
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Family member emailed to share a new Gmail address because previous was "overly compromised". Afaik was not due to security breach but because too many people were emailing her. Honored to get the new address. Also, can I too declare my identity and email overly compromised? 🤔
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Thanks @HarryStebbings and @saastr for inviting me to discuss scaling and leadership hiring (do you really need a COO?!). Protip: be ready for Harry's quickfire questions. If you listen to the end, you get 2 of the biggest lessons I've learned. soundcloud.com/saastr/saastr…
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Ok that was a legit author situation, thanks #SWSX. And to @jenniferbrown and to so many in the audience for the thoughtful questions.
Had the best time watching @chughesjohnson at @sxsw! Also very cool to see that Scaling People was sold out in the irl bookstore \o/
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Me: Could I have a side of vegetables?
Irish waiter: In addition to your fries?!
...
#EringoBragh
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Next month is our 14th anniversary and in celebration my husband put on a headlamp and got inside the wall behind our TV to fix it. That, folks, is true love.
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Yes, in that moment when I selected and installed a complex closet system by myself in an apartment where I could actually afford the rent. No, in that I proceeded to make disastrous romantic choices until around age 30. Summary: I could wield tools but I still fell for tools.
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Great teams are not top talent individuals optimizing for themselves in a group but rather this: unselfishness in service to winning, complementing each other. Takes a certain maturity and if there is less maturity then the manager role is more critical. Create the conditions.
I think Jrue Holiday’s unselfishness has had a real impact on an increasingly unselfish Celts team. In a contract year, his usage rate dropped from 25.0% to 16.6%. FGA went from 15.3 to 10.3. He’s overqualified to be a glue guy, he knows it, he’s fine with it. Just wants to win.
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"Nearly all men can stand adversity, but if you want to test a man's character give him power." Abraham Lincoln
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Just sang 'Sweet Caroline' with about 30k other people at the #redsoxyankees and daughter turned to me and said, "This is a Covid nightmare." 🤪 #goredsox!
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My queendom for a glass of wine. Damn you #DryJanuary
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Son: Mom, where did you watch Ted Lasso? #TedLasso
Me: In the family room
Son: No, *where*?
Me: On the sofa?
Son: Mom! What streaming service!?
I'm dust. Just total dust.
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I never answer the phone and respond quickly to texts. My husband always answers the phone and barely responds to texts. We've been together 18 years. AMA
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Thanks so much to #money2020 for inviting me to discuss the transition from an advertising-based "attention" internet economy to one about value and commerce. One where the rise of the micro-platform will bring innovation and diversity that means real economic growth.
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Worth watching. Real leadership: share what you know, take ownership, and let your feelings carry the message. Strength is not lack of emotion. Strength is letting it through.
Heartbreaking
🙏 for @KDTrey5 💕🦄
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First Spring in New England since 2003. It's like a miracle. I wish the same for India and other countries facing crisis.
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Folks, it's all about that auth
Large companies started coming to Stripe as the quickest way to adapt their business to internet-native business models (marketplaces, subscriptions, omnichannel). But increasingly they're also seeing way better performance on auth/conversion in A/B tests. stripe.com/newsroom/stories/…
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I now have my work slippers and my night slippers. To be clear, I always had both (#slipperfiend), but now they have their true places in my life.
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Can confirm. Both oddballs.
In Dublin next Thursday? Come see me interview @patrickc, the oddball founder of a promising new startup, about how engineering works there! stripe.events/dubeng19
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It's rare, but sometimes you get things right as a parent. "Don't Speak" comes on the radio while flipping through stations. Kids simultaneously say, "Stop. This is a good song." #nodoubt
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If those images are meant to me, I'm definitely signing up for this program. 😂 Thanks for doing this @eladgil. #highgrowthhandbook is why #scalingpeople exists and every conversation with you is a revelation.
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Moms at my kids' school often make comments like "we *never* see you at school." I am at a different school. School to become a...baller?
Definitely role models, definitely ballers and definitely paving the way @lexir @chughesjohnson fortune.com/2018/03/21/women…
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Another beautiful Stripe design team product. 🙏
Made a microsite with @devinjacoviello. Interviews conducted for @chughesjohnson’s new book live there.
press.stripe.com/scaling-peo…
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Thrilled to join @stripe! "@patrickc: Couldn't be much more excited about the prospect of having Claire at Stripe: recode.net/2014/10/28/stripe…."
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Son: "It's actually a great moment for friends."
Friend: "It is. Like, during the Coronavirus, we're still going to a concert, even if it's in Fortnite."
Son: "I'm actually kinda crying."
Never thought I'd say this: Thank you, #epicgames #Fortnitetravisscott
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Just showed our son The Matrix. He predicted the outcomes in every scene. We've learned Fortnite is just a Matrix derivative.
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My @whoop thinks wrapping presents is a strenuous activity so I've got that going for me.
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1/ Winter break reflection: skiing is similar to growing a company. Lots of upfront costs and awkward logistics just to get on the mountain. Not infrequent equipment issues, some accompanied by physical pain.
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Is it a bad sign when your contractor leaves this on the wall of your home renovation project? Asking for a friend.
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A sign of love? When your monthly book club moves you out of your slot in the hosting rotation because...Q4. #bookclubsrule
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I spent a few hours this week reading a presentation in which LFG = Landfill Gas and I just kept having to remind myself...#LFG
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Me to my son and his friend at the arcade: "Hi guys!"
Son: "You are so cringy."
Me: "Cringeworthy?"
Son: "See!"
#willneverwin
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Speaking of scale, this is far better than >100 coffee chats - thx @firstround for the opportunity to share some of my (constant) learnings.
To Grow Faster, Hit Pause — and Ask These Questions from Stripe’s COO (new on @firstround Review) firstround.com/review/to-gro…
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A salute to @SusanWojcicki. Talk about company builders! Susan taught me the value of humble curiosity over and over again. Kudos and thank you, Susan! Can't wait to see where your curiosity takes you 😀
Today, after nearly 25 years at @Google, I’m stepping back to start a new chapter. I'm inspired every day by creators around the world who bring people together on @YouTube. It's been an honor to have a front row seat to this incredible community. yt.be/xuvp6
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I'm noticing a concerted effort to diversify the cap table and much credit is owed to folks like @karanortman @aileenlee and you, @hunterwalk :). Also my friends @OperatorCollect!
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We covered new ground in this conversation, thanks @BrentBeshore @DavidACover and @PermanentEquity for the extremely thoughtful questions and discussion.
Our Permanent Podcast episode w/ @chughesjohnson is now live to view on Twitter.
Claire joins @BrentBeshore & @DavidACover to discuss Scaling People (her new book from @stripepress) and how vulnerability, honesty and systems set expectations & build a foundation of trust.
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Daughter: Why ham?
Me: It's a traditional food served on Easter.
Daughter: Why not cook the bunny?
(Me: Proud or alarmed? Just not sure.)
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Husband and I just realized we both attended Lollapalooza at Great Woods in 1991. Siouxsie was out due to illness, but Jane’s Addiction played “Jane Says” and the crowd exploded. First time I saw @nineinchnails. We met in 2002 at a party in NYC. #meanttobe. Oh and 280, bitches.
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I have come to love Dan Rather over Twitter. I'm old enough that I remember him well as a news anchor and I'll admit that I preferred Tom Brokaw but now, I'm Team Dan!
I hope we can get to a point where the gender of scientists doesn't lead the headlines. Yes, women do science. They also win Nobel Prizes!!!!! #WomenInSTEM
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Proud sis! Stars Emily Blunt, Chris Evans, Andy Garcia, Catherine O'Hara, and Jay Duplass, so it seems pretty likely to be awesome.
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