“We pointed Ghostwriter at our knowledge base and it essentially one-shotted the agent in 15 mins” - $2B+ ARR tech company at 👻writer hackathon.

"If on my tombstone it says we eliminated waiting on hold from everyone's life, I'd take it." No more waiting on hold. Ever. The average American spends 12 hours a year on hold. That's nearly a month of your life spent listening to bad jazz music. Good for jazz. Even better for people. @btaylor in conversation with @AcquiredFM @ Jazz at Lincoln Center.

Apartment hunting questions don’t just happen during business hours. Funnel Leasings's AI voice agent helps renters get answers in real time, can handle more nuanced requests, and take action directly in the CRM. Read more: sierra.ai/customers/funnel-l…

"With Ghostwriter I was able to build in 3 hours what would have taken 6 months" ~multi-billion dollar subscription business @ 👻 hackathon

Every founder learns Hamilton Helmer's 7 Powers: scale, network effects, switching costs, branding, counter-positioning, cornered resources and process power. They share one hidden assumption — you can see far enough ahead to know which moat is worth digging. If you cannot predict the world 12 months out, the ability to reposition faster than anyone else becomes its own structural advantage. With AI, agility may be the most important moat of all. @btaylor in conversation with @AcquiredFM @ Jazz at Lincoln Center.

AI is effective in the real world because it works within the rails created by humanity. Sierra already has healthcare agents from one company talking to agents from another over the telephone network in English. There's no need for fancy protocols to slow everyone down. And that means in industries like healthcare - which are short on labor, with rising costs and falling productivity - we can move faster. @btaylor in conversation with @AcquiredFM @ Jazz at Lincoln Center last night.

Thank you to the 1000+ folks who joined Ben, David, and me to discuss AI and Sierra in NYC. Amazing venue and amazing discussion

What if home search felt less like filtering and more like… talking? See how @Redfin partnered with Sierra to build conversational search that leads to 2x as many listing views. sierra.ai/customers/redfin

Headed to New York for our first Ghostwriter Hackathon with some of the biggest, most regulated businesses in the US — 85% have annual revenue over $1BN and 55% over $10B. Excited to see what they build tomorrow. No pressure, Ghosty! And in the evening for something completely different, 1K people to hear the hosts of @AcquiredFM debate the AI Paradox with @btaylor

Almost every US citizen - and many others - uses a federal government service each year. AI creates a huge opportunity to help improve those experiences, while also lifting the administrative burden on government employees.

If you’ve listened to @AcquiredFM, you know @gilbert and @djrosent rarely ask the obvious question. We’re excited for their conversation with @btaylor next week in NYC on The AI Paradox. We’ve released a handful of additional seats. Request your spot here: sierra.ai/events/sierra-acqu…

Ghostwriter turned every customer team into software builders. When everyone on your team can build and improve agents, the customer experience gets better, faster. Read more about how businesses are building with Ghostwriter: sierra.ai/blog/how-customer-…

“If people ask us 10,000 times a month about a specific feature, we're able to prioritize that at scale, quickly. The best moments are when a pattern leads to a change that eliminates the need for support entirely.” Janelle Pacheco, Director of Product @VividSeats. sierra.ai/blog/discovering-w…

NewsPicksさんでロングインタビューをしていただきました。　　 私自身についてもですが、それよりSierra、そして何よりAIエージェントの現状・実態について、非常によくまとめていただいてます。 これからの24-36か月、「AIによる自己改善」によって、デジタル空間上の世界は大きく変わっていきます。 そして、次の5-10年は、AIの自己改善によって生まれる発明や発見によって、テクノロジーはこれまで以上に物理空間にも影響を与えていくでしょう。 テクノロジーの波は止められないことは人類の何千年という歴史が証明しています。　 その中で我々は次にくる世界にどう対応していくのか。社会として、個人として、常に先手を打っていくことが重要です。 ぜひご一読ください。 ————————————————————— 【衝撃】OpenAI会長が電撃買収した、日本人起業家がヤバい npx.me/s/u0hQwgF5

Exclusive: AI startup Sierra moves into software for utility companies axios.com/2026/06/11/kraken-…

Four weeks from project launch to live production. That's how fast Kraken deployed utility-specific AI agents that handle complex, regulated, domain-specific journeys for 1.3 million customer accounts. Read more: sierra.ai/customers/kraken

Government and healthcare are two parts of the economy where productivity has slipped, and AI can help turn that around. @btaylor on Sierra being certified FedRAMP High so federal agencies can build better experiences for the people using their services.

Sierra Co-Founder @btaylor predicts that within 3-4 years consumers will prefer businesses with AI phone agents over those that rely on traditional call centers. "If I have to call a restaurant to make a reservation, I'm going to a different place. If you don't have OpenTable or Resy, I'm out." "I think we're going to get to the point where people demand an AI because they're not going to want to wait on hold. We're not 100% there and we're just paying down the debt of bad tech that we've had for the past 10 years. But I'm hopeful that in three or four years, this will be the norm." "The problem was we had 10 to 15 years of bots that were really bad. If you were talking to an AI more than three years ago, it sucked. Now you can talk to an AI, and it's conversational, it's multilingual, it has access to systems. The AI agents of today are like the horse and carriage versus a flying car."