Here to help with quick questions from 9-4 M-F Pacific time. Official support for @Patreon Check server status: nitter.app/patreonstatus
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Hi there, thanks for flagging. If you have a Patreon account, please see this resource for the next steps: support.patreon.com/hc/en-us…
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1/2 We understand people's desire to support humanitarian activities in #Ukraine. Patreon does not allow funds raised on the platform to be used to support violence or purchasing of military equipment.
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Hi. We’re not able to help with this from Twitter, but you can report a creator with the information in this article bit.ly/2qb7cgl or by sending an email to guidelines@patreon.com.
Patreon Help CenterPatreon Help Center
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We are aware of an issue regarding a slight increase of declined payments. We are actively investigating this situation and appreciate your patience while it is resolved.
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2/2 We have suspended a campaign while we investigate. If a page is removed after investigation, we always send the creator the remaining funds or refund all pledges. Our policy is here: bit.ly/3pdbPW8
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You can now successfully use PayPal to pledge at this time. We’ll follow up with patrons via email.
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Patreon is under maintenance while we investigate connectivity issues. Thank you for your patience as our team works to resolve.
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Thanks for reaching out. Accounts only seeking to analyze the QAnon conspiracy theory will not be impacted by this change.
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The Patreon website and apps are not reachable at the moment. The initial investigation points to Cloudflare outage. We are getting in contact with Cloudflare and will update once we have more information.
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Hello creators & patrons!
@youtube is experiencing a site-wide outage, which affects creators and patrons attempting to view youtube videos on Patreon. Please refer to their twitter page for updates.
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We've taken your feedback into consideration and have decided to roll back this change, making the download links available again, and reconsider how we can better meet the needs of creators and patrons for listening to and downloading audio. We appreciate your feedback!
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Hi there. There's an email in the queue from your registered address, but we can't resolve that via Twitter. We've let the team know, though.
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Patreon is restricted in Russia
Over the weekend, we received a notice from Russia’s internet regulator that Patreon has been restricted in Russia. The block stems from the Russian government’s objection to statements from a Russian creator condemning the invasion of Ukraine.
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What's that? Patreon now allows creators to post multiple images without hosting them elsewhere? YAS IT'S TRUE: bit.ly/2oIT8vr.
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We have been told by a few creators that they have been targeted by phone phishing scams asking for their Patreon credentials. Patreon will never ask you for your password or two- factor code over phone or email. We recommend two-factor authentication for extra account security.
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Hey, everyone. The site had a case of the Mondays but we're back up and running. Thanks again for your patience.
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Payments are still processing slowly, and we’re expecting all processing to finish by end of Wednesday (11:59 PM PT). We apologize for the delay and are working on an alternative solution. We take any delay in our payment operations very seriously.
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Hey everyone! Patreon will be running scheduled maintenance today November, 26th at 11pm PDT to tomorrow November, 27th at 3am PDT which means Patreon won't be accessible via desktop or mobile during this time.
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Payments are processing, but at a slower rate than normal. We’re investigating the root cause and will continue to provide updates @PatreonStatus
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We're investigating a sitewide issue. Thank you so much for your patience in the meantime. -ER
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We're still working on the issue of slow payment processing times and appreciate your patience as we work to resolve
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Hey all! We wanted to let everyone know that Patreon will be running scheduled maintenance from November 26th at 11pm PDT to November 27th at 3am PDT. Patreon will not be accessible on desktop or mobile during this time.
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We had several questions about why we removed patreon.com/sexycyborg. We removed this creator because they shared an individual’s home address in a public video as part of a threat against that individual. We have a zero tolerance policy for doxing. 1/2
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Apologies to patrons who received multiple copies of an email this evening! Our team is ensuring this doesn't happen again and is reviewing what caused such an abundance of thankfulness.
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We will auto-retry all declined payments caused by this issue throughout the month. If your payment was declined, you can expect us to retry that declined charge. We appreciate your patience while we work to resolve this issue ASAP and are deeply sorry for the interruption.
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We’ve completed payments processing for March. Over the next few days, we’ll continue to retry payments for anyone who declined. We recommend enabling auto-payouts, which will automatically payout your balance on the 5th of every month: bit.ly/2tBVop5
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A note to our creators and patrons: some members of our support team are taking a break this holiday season to spend time with their friends and family starting Dec 17th. As such, you might experience slightly longer reply times to emails. We hope you enjoy the holiday season!
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Payments are processing at a slower rate than normal and we have put the site into maintenance mode. We are continuing to work toward a resolution to increase speed.
[status] Identified: We have put the site into maintenance mode. stspg.io/60df8dc35?u=4kthvf5…
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We're no longer in maintenance mode, so everything should be up and running. Thank you all so much for your patience as we worked to resolve this. If you're still experiencing any issues, don't hesitate to contact us.
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Our engineers are currently investigating reports of intermittent errors when accessing the Patreon website. We'll post another update as soon as we have more information to share.
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While we support Ukraine, our guidelines do not allow funding or financing military activity. We welcome humanitarian campaigns where weapons are not the focus, but not those used for funding weapons or military activity.
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Thank you for flagging. We monitor content on Patreon closely and investigate every user report we receive. We are reviewing this creator’s page. If you believe content violates Patreon’s guidelines, please report here: support.patreon.com/hc/en-us…
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Hi Andrew --thanks for reaching out! If you have a Patreon account you can report a creator by following the steps here: support.patreon.com/hc/en-us…
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But we are not abandoning creators in Russia. We have continued to serve creators in both Ukraine and Russia as permissible under U.S. law, including after Russia’s invasion, and we want to explain why.
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Hi there,
So sorry that this is happening. Can you send a report to our Trust & Safety team by following the steps here: patreon.zendesk.com/hc/en-us… --SP
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The regulator has demanded we remove this creator and their content. This creator has not violated any of our guidelines and we will not remove them. Patreon will likely remain restricted in Russia unless creators and patrons there use a virtual private network (VPN).
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Our teams are currently investigating intermittent 500 Errors when attempting to access parts of the site. We'll let you know as soon as we have updates to share.
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We have an article in our help center that may help as well. - BB
patreon.zendesk.com/hc/en-us…
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First, our mission is to get creative people paid. To do that, we must put creators first. Providing stable income to creative people – particularly in the face of violence and humanitarian crisis – is the most creator-first thing we can do.
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We've gone under maintenance to expedite a fix for our payments issue and will continue to provide updates @PatreonStatus
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Filling the report from that article (sending it to us, that is) is the best thing to do. -BB
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Thanks for continuing to bear with us. Patreon will be in maintenance mode until our teams are able to fully resolve this issue.
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Sorry for the short notice, but we're jumping into maintenance mode to troubleshoot an issue. We're on it and will keep you updated.
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We're seeing a few questions about a potential delay in payments. We are currently running a bit behind as we resolve a processing delay. While every processing day fluctuates a bit based on many factors, payments are still on track to process within 24-48 hours.
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To suddenly stop payments to creators who are pursuing creative freedom, building a livelihood, or trying to secure their family’s financial future runs completely counter to our mission.
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Second, we have seen that creators are some of the most impactful voices who speak truth to power, spread hope during difficult times, and expose the gaps in the “official story”. We have seen many examples of that in Russia on Patreon and elsewhere.
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We support creators and their communities all over the world and will help them keep their businesses running.
ALT Russian Translation
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A note to our members, we regularly retry declined payments. If your payment is currently pending, please know it should process over the next couple of days. If your payment continues to decline, please submit a support request here: bit.ly/45ba5ze
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Hey everyone, as you may have noticed, we just experienced a brief site issue. We should now be back up and running.
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An update: you might be experiencing high latency and delays with regards to site access and payment processing today. We are working as efficiently as we can to provide a full resolution.
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We're headed into maintenance mode to resolve service availability errors. We'll post an update here once resolved.
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Thanks for reaching out. If you feel this creator is violating our terms or guidelines, you can report them using the information on this page. support.patreon.com/hc/en-us…
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Hi. We're not able to help with this from Twitter, but you can report a creator with the information in this article bit.ly/2qb7cgl or by sending an email to guidelines@patreon.com.
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Thank you for your patience. The issue involving intermittent 500 errors has been resolved by our engineering team. If you're still seeing an error message please try refreshing the page.
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We often hear the 1st-of-the-month patron billing model is a source of confusion for patrons & creators. We're excited to introduce the option to charge new patrons when they join, and then monthly on that same date. Learn more (it's optional!): blog.patreon.com/introducing…
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Update: We've been given the all clear. We're out of maintenance and up and running. Thanks for your patience as we worked through this.
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To all creators and patrons: we're fending off a nasty email bug and have stalled all emails from sending as we work to resolve the issue.
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Hi there, thanks for letting us know. If you have a Patreon account this will provide the next steps: support.patreon.com/hc/en-us…
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We're sorry for the disruption. Our team is continuing to investigate internal server errors to ensure you can get back to the site. Thank you for your patience.
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Save time and get things done faster with new updates to Patron Relationship Manager. Check out the video below to see easy access to messaging and click through for more time-saving shortcuts and filters.
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The sitewide issue has been resolved, we're back up and running. Thank you so much again for your patience while we worked on this. -ER
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Listening to a podcast on your commute to work? Set up your private RSS link to stream your favorite podcasts from your Patreon creators. buff.ly/2mPaLXB
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We're performing scheduled maintenance tonight at 8pm PST for approximately one hour. During that time Patreon will not be accessible. @PatreonStatus will post update while we're undergoing maintenance.
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Hey there! We're investigating intermittent site issues at this time. We'll let you know when we're back to 100% stability. -BB
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Hey everyone! Patreon is currently down, but our teams are working get the site back up for you ASAP. We’ll continue to keep you updated here. -JJ
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The issue regarding errors while subscribing to custom RSS feeds has been fixed. Thank you for your patience while we worked to resolve it!
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Hi there, thanks for flagging this. We are taking a look into this for you and will respond ASAP.
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Our teams are currently investigating an issue that may be affecting access to your benefits tracker. We appreciate your patience, and we hope to have this issue fixed shortly.
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Patreon will be unavailable for scheduled maintenance at 9PM PDT on Wednesday, March 11th and 9PM PDT on Thursday, March 12th. Thanks for your patience while we take care of the service for you.
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An update on double charges:
[status] Identified: We received reports that a number of patrons were double-charged on October 1st and a few days following. Our investigation found that the issue was not our end and that all confirmed cases indicate these charges … stspg.io/7dpt05134b29?u=k95c…
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Hi there, thanks for keeping us posted. If you have a Patreon account, this resource will provide the next steps: support.patreon.com/hc/en-us…
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We recently made a change to how we handle RSS feeds. Each app handles this kind of thing differently, and we apologize if you're getting any update spam. This change was made so that future improvements to RSS feeds can be made without this kind of disruption.
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A note to our patrons, there was a bug for Android users where audio files were not able to be downloaded for certain creators. This issue has been resolved in the latest Google Play release. As always, please DM us if you need further assistance with this 😊
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If you're seeing a prompt to update your payment details, please disregard this banner for now. Our teams are investigating an issue that's causing it to appear in error, and hope to have this fixed up shortly.
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Creators can now preview posts before they publish. For posts created on desktop, you can now preview how posts will look for your members on desktop, email, and mobile web before you publish.
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Hi there-if you are concerned about a creator violating guidelines, please email guidelines@patreon.com
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Notifications are taking over - and we're looking into it! If you're seeing an erroneous number count for notifications - our team is on it.
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Patreon is experiencing server-side issues. Our engineers are on it and we will tweet once we are at 100%. -AR
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There was a bug this afternoon that briefly allowed some users to log in as a different account on our iOS app. Our team has resolved this issue and are continuing to monitor. If you have any concerns about your specific account please reach out to us: support.patreon.com/hc/en-us…
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Our team is investigating these reports of receiving error 500 when accessing account settings. We will update you as soon as it’s resolved.
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The team is currently looking into the situation with iOS login: folks will not be able to login via the iOS app until the team resolves this. We're sorry for this trouble but we do not have an ETA for resolution.
Logging in via a browser from your computer will continue to work.
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Hi. The paid status is limited to the billing cycle on the first, but the drop-downs we mentioned in the tweet up-thread will show you all the folks who paid in a given month. That said, we are also working to resolve reported bugs in the relationship manager.
Our team has identified and is working to resolve an issue affecting image height across posts.
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Our teams are currently investigating reports of errors while subscribing to custom RSS feeds. We'll let you know as soon as we have updates to share.
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Hi there-thanks for reaching out. If you would like to request a refund, please fill out this form: support.patreon.com/hc/en-us…
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Thank you so much for your patience. Our teams are still investigating the underlying problem, and hope to get this fixed up for you soon.
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The Patreon site and apps were not available because of an outage at Cloudflare. Services are up at this time, and we'll continue to monitor the situation.
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We’re still working to resolve service availability errors and we’ll continue to update as we work to resolve this.
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We're experiencing an issue with regards to the payout experience. Thanks for your patience while we work to diagnose the issue. We'll provide an update once resolved.
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Payment processing has resumed. Please expect residual delays. Thanks for your patience as we work to fully resolve.
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The team is working through the queue at this time, but we try to get to your email as quickly as we can. What's the ticket number?
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Hey there, would you mind sending us a DM with your email address associated with your Patreon account?
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A note to our creators and patrons: some members of our support team are taking a break this holiday season to spend time with their friends and family starting Dec 17th. As such, you might experience slightly longer reply times to emails. We hope you enjoy the holiday season!
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We're sorry for the payout connectivity trouble, creators! We are working as hard as we can to get this sorted and will keep Twitter updated as we work to resolve over the next few hours.
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