Info and updates about the status of patreon.com and Patreon-connected services. TWITTER NOT MONITORED. For assistance, contact @patreonsupport.
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An unrelated issue is causing a slightly higher-than-normal number of patron payments to be erroneously flagged as fraudulent by their banks. We’re sorry for the inconvenience this may cause creators and their patrons. We are working diligently with our partners to resolve this.
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We've traced the slightly elevated decline rates back to payments infrastructure upgrades required by one of our payment processing partners. Patrons might see some payments declined while changes take effect through the payments ecosystem.
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[status] Investigating: We are currently investigating an issue with the site not loading or slow loading times. stspg.io/qgxnb5tjzlxc?u=kshx…
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We have fixed the root cause and are working actively with Payoneer to restore payouts. We expect to restore them today, and we appreciate your patience while we work to resolve this.
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We've identified and fixed an issue that prevented some patrons from successfully retrying payments marked as fraudulent.
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[status] Investigating: patreon.com is down for most users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. stspg.io/60qmx7t9gcwf?u=w930…
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We’re investigating an issue that's affecting multiple services at Patreon. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. status.patreon.com/incidents…
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We are investigating an issue with payouts and have temporarily disabled all payouts. We'll share updates at status.patreon.com as we work to fix the issue ASAP.
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[status] Identified: With recent changes in RBI policy for recurring payments, Payment processing for patrons in India is impacted. We are working with partners to resolve this as soon as possible. stspg.io/dgjbzsbt4bcw?u=wnq5…
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We are actively working on a fix for the root cause and expect to have an update by tomorrow morning, 10 AM Pacific Time. Payoneer payouts are still temporarily disabled in the meantime.
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[status] Identified: The site is going into maintenance mode to further investigate the processing delays. We will update when we are out of maintenance mode stspg.io/5ceb5e83d?u=rtm887b…
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[status] Identified: Payments are still processing slowly, and we're expecting all processing to be finished by end of Wednesday (11:59 PM PT). We're working on an alternative solution as we know how impactful this is to you. We take any … stspg.io/60df8dc35?u=w5xqzn4…
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We're aware of an issue where edits to tier descriptions are not saving. We'll provide an update as we come closer to a resolution.
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We've temporarily disabled Payoneer payouts. Stripe and Hyperwallet payouts should not be affected. We've identified a root cause and are working on a fix.
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We are experiencing issues with Messages at this time. We are investigating this issue.
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[status] Investigating: We are actively looking into site performance issues and latency. stspg.io/33fthrzdpqy4?u=hwvw…
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[status] Identified: Payment processing is continuing, and we are still investigating potential resolutions to the slow pace. Our team is on it, and we'll work to provide updates. stspg.io/60df8dc35?u=p457h5h…
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[status] Identified: We're currently investigating an issue with payouts. We'll share an update once we have more information.
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[status] Identified: The website is out of maintenance mode. We continue working on establishing payments processing back to normal. stspg.io/60df8dc35?u=xfxht1f…
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[status] Investigating: Some of iOS users not able to login. We are actively investigating the issue. stspg.io/ckxj7sn2sxpy?u=k0pd…
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[status] Identified: Payment processing is still slower than normal, and we are working to resolve this. stspg.io/60df8dc35?u=3hd8xbc…
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[status] Investigating: Patreon is experiencing partial outage, posts may not load properly. stspg.io/z3kv3ttw06r4?u=kq47…
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[status] Investigating: We are experiencing an outage, Android users may not be able to login. stspg.io/lzqw5j1mp1jd?u=8b0l…
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[status] Identified: We are experiencing issues with making new Link Posts. We have identified the problem and are looking to resolve. stspg.io/4xpnld977nsb?u=ts9r…
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[status] Investigating: Patrons and creators are experiencing issues accessing patreon.com. We're investigating and will update once we know more. stspg.io/yp1wzr8pvj86?u=vtl1…
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[status] Investigating: We are currently investigating reports of patreon.com not loading stspg.io/6333d03a1?u=cdr1h14…
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[status] Identified: We have received several reports of users (creators and patrons) having issues connecting to the Discord servers. We are actively working to diagnose and resolve these issues. stspg.io/tsn6bdtkzdww?u=y15r…
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[status] Monitoring: We are experiencing degraded site performance and some overall load issues, we have identified the problem and are actively monitoring. stspg.io/p132332hmzrg?u=zkg6…
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[status] Identified: The issue has been identified and a fix is being implemented. stspg.io/qgxnb5tjzlxc?u=b51m…
Site loading issues
The issue has been identified and a fix is being implemented.
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[status] Resolved: We’re no longer in maintenance mode, and we’re continuing to investigate the delay in payments processing. We will continue to update. stspg.io/5ceb5e83d?u=cbhr906…
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If you do:
Contact your card issuer to confirm the charge is valid and retry that card, or, if that does not work, try a different payment method
We're deeply sorry for the inconvenience this causes creators and their patrons.
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[status] Investigating: We're aware that patreon.com is currently inaccessible, and are investigating. Stay tuned for updates. stspg.io/rf5jvl6568dx?u=mv4b…
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[status] Identified: We are in maintenance mode in order to further investigate our payments issue. stspg.io/60df8dc35?u=khy59bp…
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The issue involving payouts via Payoneer has been resolved. We have reached out with next steps to creators who have balances that need to be adjusted. Thank you for your patience and cooperation.
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[status] Resolved: The issue has been resolved stspg.io/1gz12qhf262d?u=1mbh…
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[status] Identified: We've identified an issue with the database that populates creator metrics. We've temporarily mitigated the issue by returning Zero values for these metrics. There is no data loss. We'll share another update shortly. status.patreon.com/incidents…
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We've begun to retry payments that declined as a result of a payments system upgrade, and will continue to do so throughout the month. You can verify the status of your payment by visiting Settings > Billing History.
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We've identified an issue with one of our databases and are working on mitigating user impact as quickly as possible. We'll share another update shortly.
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Scheduled Maintenance taking place Jul 24, 2019 at 21:00 PDT. We will be performing a scheduled database maintenance at 9PM PDT tomorrow. All services on Patreon.com will be temporarily unavailable.
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[status] Identified: Patreon.com is now out of maintenance mode. Thanks for your patience as we continue work toward resolution. stspg.io/60df8dc35?u=k9r718c…
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[status] Identified: We've identified the cause of the incident and taken Patreon out of maintenance mode. stspg.io/60df8dc35?u=fv8rbgn…
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[status] Identified: Payments are continuing to process at a slower rate than normal. We've identified the root cause and are working toward a resolution. stspg.io/60df8dc35?u=bb0md1d…
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[status] Investigating: Our website is currently down, we are investigating and will provide an update soon. stspg.io/3yx8qwpsg6y4?u=2jpb…
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[status] Investigating: We are currently investigating reports that Patreon is down. stspg.io/9a818329b?u=vkcqzfc…
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[status] Identified: We are currently running a bit behind, as we resolve a processing delay. While every processing day fluctuates a bit based on many factors, payments are still on track to process within 24-48 hours. stspg.io/60df8dc35?u=stf1fkh…
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[status] Investigating: We're actively investigating current site outage. We will keep you updated. stspg.io/1dm1kr3688dd?u=0kwb…
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Login with Facebook is currently broken for all users. We are investigating the issue and will share updates as we have them.
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[status] Investigating: We are currently investigating this issue. stspg.io/xns3z3djvy2t?u=xzhz…
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[status] Investigating: We are currently investigating an issue where payments are being processed slower than expected. We expect the system to catch up shortly. stspg.io/lflnkxhdl9zt?u=1wvl…
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[status] Investigating: Our team is currently investigating an outage impacting the full site. We’re on it and will keep you updated. stspg.io/421bb6e11?u=sclv8db…
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[status] Investigating: We are currently investigating an outage affecting patreon.com, we will update you here when we have more information stspg.io/512813b6b?u=yjg2z1s…
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[status] Monitoring: We have identified the issue and are implementing a resolution. We'll share another progress update shortly. stspg.io/60qmx7t9gcwf?u=r8g2…
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[status] Investigating: We are currently investigating an issue causing site instability. stspg.io/mlrf6qjvhgwh?u=jslv…
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[status] Monitoring: We're seeing delays with certain site functions right now like email notifications, Discord role assignments, and post access. Our team is working to resolve this delay and expects to return to normal later tonight. stspg.io/h3gq654nkt7n?u=6pgf…
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[status] Investigating: We've put the Patreon website into maintenance mode in order to expedite a fix to our payments issue. stspg.io/60df8dc35?u=gx4hdsr…
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[status] Resolved: This incident has been resolved. stspg.io/thm9bxhbc17r?u=vjfk…
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[status] Identified: We are experiencing issues with posts that attempt to embed links within them. We've identified the issue and have a potential fix coming shortly. stspg.io/26xb6t6j89kn?u=z04y…
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We're experiencing higher than normal declines for PayPal transactions processing Australian Dollars (AUD). We are working diligently with PayPal to resolve.
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[status] Investigating: We’re having some trouble with payouts. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. stspg.io/k4wzw0j42gvp?u=7cxs…
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[status] Investigating: We are currently investigating this issue. stspg.io/xc4czph1807n?u=yv1m…
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[status] Investigating: Our team is investigating reports of pages intermittently not loading. We’re on it and will keep you updated. stspg.io/nwl8xc322p1j?u=9k3c…
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Payoneer payouts are now re-enabled for majority of our creator base. We will follow up with next steps for the affected subset of creators shortly. We appreciate your patience while this is fully restored.
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[status] Resolved: This incident has been resolved. stspg.io/b090a8c61?u=hb8yks7…
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[status] Investigating: We are aware of issues loading portions of patreon.com, and we are working to fix. stspg.io/591ca507a?u=9bdk2dm…
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[status] Identified: The issue has been identified and a fix is being implemented. stspg.io/yc8295645pz6?u=fgs3…
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[status] Identified: We are solving some issues with our database connections stspg.io/6ff45e481?u=dhqwb18…
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[status] Monitoring: We have implemented a fix and are now monitoring site stability. stspg.io/512813b6b?u=z7tkkxg…
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[status] Monitoring: We have identified that the data populating some of our creator dashboards and the Relationship Manager is behind. We have a fix in progress to bring them up to date. stspg.io/428691c90?u=509gyxw…
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[status] Monitoring: A fix has been implemented and we are monitoring the results. stspg.io/thm9bxhbc17r?u=vhm1…
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[status] Resolved: This incident is resolved now and Site is up and running. stspg.io/yc8295645pz6?u=lbc9…
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[status] Investigating: We are currently investigating an outage affecting patreon.com, we will update you here when we have determined the cause. stspg.io/da36898ba?u=36tbnnw…
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[status] Resolved: This incident has been resolved. stspg.io/z3kv3ttw06r4?u=w9xg…
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[status] Identified: We have identified the issue and are working on a fix stspg.io/512813b6b?u=q6tr72j…
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[status] Scheduled (Feb 13, 2019, 21:30 PST): The site will be down for maintenance at this time. stspg.io/006bb9648?u=gzcqtk0…
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[status] Completed: The scheduled maintenance has been completed. stspg.io/be3cf15ac?u=dgv8v7v…
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[status] Resolved: Payoneer has completed maintenance. stspg.io/tjd6rkpdpc71?u=8qwn…
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[status] Resolved: This incident has been resolved. stspg.io/nwl8xc322p1j?u=mq4j…
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[status] Investigating: We are aware of an issue and are investigating. The site is currently in maintenance mode. stspg.io/87c518120?u=q0pkzpm…
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[status] Investigating: We're currently investigating reports of site being slow / unavailable. stspg.io/7sx8y38qxrtv?u=d034…
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[status] Resolved: This incident has been resolved. stspg.io/qgxnb5tjzlxc?u=jrrw…
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[status] Investigating: Users may experience force logout from iOS while we are continuing to investigate this issue. stspg.io/ckxj7sn2sxpy?u=8vnm…
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[status] Investigating: Patreon.com is currently down. We are currently investigating this issue. stspg.io/thm9bxhbc17r?u=nw42…
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[status] Investigating: We are investigating an issue with the site not loading for some customers in India stspg.io/lg7xqgwmnb33?u=pyjy…
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[status] Investigating: We have identified issues affecting patreon.com. Our engineers are actively working on mitigating the issue. stspg.io/y8zv956c9rm3?u=kwy1…
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[status] Investigating: We are currently investigating slow load times across the site and API. We'll provide another update shortly once we've identified the issue. stspg.io/ldbgrsqnld0z?u=wgrj…
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[status] Identified: We have identified the root cause of the issue and are working towards a resolution. stspg.io/6ff45e481?u=0fw3bb5…
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[status] Investigating: We are currently aware of an issue impacting users accessing patreon.com. We are currently investigating and will update soon. stspg.io/lrt5m16rtnh8?u=mfxd…
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[status] Investigating: Patreon.com is non-responsive. DB threads are high. stspg.io/63xny7cmcbpc?u=4csf…
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[status] Identified: We are addressing an issue around sending emails to users for old messages. This should be resolved shortly. stspg.io/7pv4lpq77wjv?u=hmlk…
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[status] Investigating: We are aware of an issue impacting our Acast integration functionality and are investigating. stspg.io/ypvggb5y9z66?u=9wnb…
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[status] Resolved: This incident has been resolved. stspg.io/87c518120?u=7l5zkr2…
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[status] Monitoring: We are seeing reports of creators and patrons unable to login to Patreon with Facebook. We've identified this as an outage with Facebook's Platform and will continue to monitor and provide updates as we learn more. stspg.io/59eaf2bad?u=9s05wl2…
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[status] Identified: We have put the site into maintenance mode. stspg.io/60df8dc35?u=4kthvf5…
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[status] Investigating: We're aware that Patreon.com is currently inaccessible, and are investigating the cause. Stay tuned for updates. stspg.io/cz37h2dl0zct?u=b04j…
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[status] Identified: We have discovered an issue that prevents patrons from updating their payment type information. We have identified the problem and will have a fix shortly. stspg.io/ht9gftn4cwnk?u=41gh…
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[status] Investigating: We have identified issues affecting patreon.com. Our engineers are actively working on mitigating the issue. stspg.io/l5crq30p3n39?u=70ny…
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[status] Resolved: Post embeds are working again, sorry for the inconvenience. stspg.io/26xb6t6j89kn?u=gm8n…
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[status] Monitoring: Patreon site and apps were not available for 23 minutes because of an outage at Cloudflare. Services are up at this time, and we'll continue to monitor the situation. stspg.io/rvnvnt4dncwn?u=sg2m…
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