See how Loop works 👉
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- Following 58
- Followers 2,234
- Likes 518
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We've helped brands like Allbirds, Figs, and Chubbies save more than $400M.
All by creating a better return experience.
Here's how to build a return policy that will save you money 👇
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Some exciting news ✨
We are thrilled to announce Loop’s $65m Series B led by @CRV's Murat Bicer (@itsbeecher), with participation from @Shopify and @RenegadePtnrs, along with several existing investors!
We’re well on our way to redefining returns. 🚀
hubs.ly/H0SKFQW0
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Thanks for the follow!
One thing Loop does well:
Champion our brands.
WE’RE GIVING AWAY 3 MADHAPPY HOODIES.
❗️Like + RT to enter❗️
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Allow us to reintroduce ourselves:
We are Loop.
We’ve redefined returns.
Check out more here: hubs.ly/H0Mr29V0
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We’re excited to announce that Loop has acquired Wonderment!
This strategic acquisition unites two powerful Shopify-focused solutions to combat the biggest challenges facing ecommerce merchants today. Loop’s returns management + Wonderment’s proactive CX and advanced tracking features reduce operational headaches, streamline customer service, and drive repeat purchases for growing brands 🚀
“By joining forces with Wonderment, we’re taking a significant step forward in our mission to help merchants simplify commerce operations and build enduring relationships with their customers.”- Hannah Bravo, CEO @ Loop
At Loop, we’re committed to helping ambitious Shopify brands thrive by providing a platform that empowers them to focus on delivering extraordinary products and exceptional customer experiences. With Loop + Wonderment, merchants now have the keys to success—all from a single, intuitive platform.
Learn more here 👉 bit.ly/4fhRLcs
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ANNOUNCEMENT 📣
We're excited to publicly launch our integration with @klaviyo!
Klaviyo is the # 1 email provider on Shopify.
And, we're stoked to be the first and only return & exchange platform to integrate with Klaviyo.
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“If I turned Loop off, I’d be turning off $400k in revenue.” - Loop customer
That’s it. That’s the tweet.
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We are humbled to be included in the Forbes Next Billion-Dollar Startups of 2023 list!🎉
Being among the select 25 companies on this list is a true honor and we're more excited than ever for the future of Loop!🚀
Check out the full list of companies now!
forbes.com/sites/amyfeldman/…
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🎉 Exciting News! 🎉 Today is a big day for Loop and the return management ecosystem. We've partnered with @Affirm, the parent company of @Returnly, to welcome Returnly merchants to our growing family.
Learn more about this exciting partnership now!
loopreturns.com/blog/open-le…
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Today, at 1pm EST/ 10am PST, Loop Launches is.. well... launching🚀
Discover our latest product innovations and learn how they drive sustainable growth for your brand. Plus, get a sneak peek at upcoming innovations from Loop 👀 💪
Don't miss out! ⬇️
bit.ly/3TFEOkO
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We launched Printerless Returns using QR codes in March.
Here’s the adoption rate across our merchants:
March - 30.19%
April - 31.87%
May - 31.32%
June - 31.17%
July - 34.88%
August - 35.96%
September - 37.46%
October - 37.44%
QR codes are definitely hot.
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👀 We did it, Joe!
We've made returns even *better*. 🎉
We set out to redesign the most critical steps in the customer's journey with one goal in mind:
Help more customers find a product they love.
Changes are live today!
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We're so excited to be in Toronto for Shopify Unite!! Let us know if you're here too- we'd love to connect! 🤝 💙
#ShopifyUnite
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With Loop's Workflows, DailySale has cut manual support costs on 76% of returns and seen 8% of store credit offers accepted 🤯 🚀
Explore the case study for the transformative journey from a manual returns process to a smart automated experience 🤩👇
bit.ly/484YrH9
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We are humbled to share that Loop is officially Great Place to Work-Certified!🎉
We couldn't be prouder of the team and culture we have built, thanks to the incredible humans that make up Loop.
Learn more and check out our #GPTWcertified page here!👇
greatplacetowork.com/certifi…
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You didn’t think we were done, did you?
We’re happy to launch our latest integration with @getrecharge 🔥
💥 Easily automate returns from subscription orders
💥 Simplify your return process regardless of product type
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Our friends at @hiwonderment recently released their Post Purchase Marketing Guide: Customer Retention Strategies for Shopify Brands, where they share post-purchase strategies from 9 tech partners, including Loop! 💙
Check it out now!👇
bit.ly/3TdnH7I
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Our CEO & Co-founder Jonathan Poma, sat down with Judy Shaw, host of NYSE Floor Talk, to discuss:
💡 The problem Loop set out to solve
🤝 Loop's partnership with Affirm
➡️ & what Loop is focused on for the future
Check it out! 👇
piped.video/watch?v=yp80njTB…
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🗣️ 📣 We're excited to share that we are now integrated with Happy Returns by PayPal!!! Loop merchants can now offer box-free, label-free return drop-off at more than 5,000 Return Bars across the U.S.! 💙 💛
Learn more about this integration now 👇 😃
loopreturns.com/blog/loop-ha…
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Wow!! We're thrilled to share that we have been hand selected by @Shopify to be featured as a Staff Pick on the homepage of the Shopify App Store!
Thank you Shopify for this nomination!! 💙 ⭐ 💚
apps.shopify.com
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We’re proud to be featured in @Shopify's #BFCM App Collection, helping merchants get ready for Black Friday, Cyber Monday, and beyond!
hubs.ly/H0Ywtv00
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A common misunderstanding about returns in commerce:
It's not about logistics. It's about customer experience.
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We're partnering with @attentivemobile so our merchants can create personalized text messages for their customers!
Learn more about this integration now👇 👇 👇
bit.ly/3990Ck3
#Partnership #Integration
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We’re thrilled to be featured in @streetfightmag
“According to NRF, for every $1 billion in sales, the average retailer incurs $166 million in merchandise returns.”
Read on to see how you, too, can be a “Savvy Retailer” and lower your return rate! 👀 👇
bit.ly/3EZpG9i
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Happy Earth Day! 🌎 We caught up with @EcoCart_io to hear a few easy ways to make your brand more sustainable.
It's pretty simple.
📦 Use sustainable packaging
🔁 Donate unusable returns
🌳 Offset the carbon footprint from orders
loopreturns.com/blog/growing…
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It’s the busiest returns day of the year.
Watch it play out with our merchants!
H/T to @shopify for the inspiration!
datastories.loopreturns.com
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Most brands look at returns the wrong way.
How most brands see returns:
• A time-consuming cost center
How the best brands see returns:
• An opportunity to improve customer relationships and increase LTV
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Loop has been named one of Fortune's Best Workplaces for Millennials for a 2nd year in a row 😍
This award is earned from feedback from our teams. You can see which other companies made the list and how Loop stacks up here 👇
bit.ly/4d7L7EY
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📢 TOMORROW Aaron Schwartz, President of Loop, will be sitting down with @mrsharma of @SharmaBrands, @khency6 of @Chubbies, @YawA, of @gomalomo, and Amanda Massello of @thestable, to discuss why you should be bringing retention into focus.
Sign up now!
bit.ly/3bjwdRw
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Awesome time hearing from our merchants at @brooklinen and @AlviesBoots at #RICE22 !! We love learning about all of your successes! 💙
#MerchantLove
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Loop takes Shoptalk 2024🎰 🎲
We had an incredible time chatting with fellow ecommerce professionals, connecting with our customers + partners, and of course, getting to spend time with the LSKD team 🤩
Check out our 3 days of adventures below 👇 📽️
Until next year! ⭐
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ANNOUNCEMENT 📣
We're excited to release Cross-Border Returns for Canadian brands!
Cross-border returns are part of the last frontier for growing Canadian brands.
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Celebrating Earth today and every day 🌍
Here’s to a greener, cleaner, and more sustainable future 🌿 To learn more about the importance of a sustainable return policy, follow the link below 👇 #HappyEarthDay
bit.ly/3xXFlpO
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Industry-leading software, expert support, return shipping—all for free. ⭐
Introducing Offset.
Customers pay a small fee at checkout for free returns allowing merchants to cover the shipping cost 🤝
Offset is currently in Beta. Learn more below ⬇️
bit.ly/3zh7rgz
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Congratulations to our CEO, @pomajp, for being featured in this Business Insider article as one of the Top 16 Reverse Logistics Leaders!! 💙
Read the full article now! 👇 👇 👇
businessinsider.com/reverse-…
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Join us, along with @GetOkendo, @TryNowBuyLater, @hiwonderment, @getclearco, @omnisend, @alloyautomation, @Friendbuy, @LoyaltyLionHQ, @ShoppingGives, @CartloopHQ & @justunosocial to get the best tech for DTC brands.
Grab your spot 👇 hubs.ly/Q0101sd70
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We are honored to share that we are one of the Best Workplaces in Technology for 2023! 🎉
The best part about being on this list is that it is determined by our very own employees! Thank you to our Loopers for showing up every day and making Loop the Best Workplace that it is 😊
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"I don't know my return rate. What should it be?"
This is something we hear often.
"Industry standard" is not enough context to properly set a benchmark. There are also other metrics to be tracking.
So here's the answer. How are you stacking up? 👇
ALT Return Metrics by Revenue
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RANDOM FACT: Sometimes brands get spooked by return fraud. 😱
“If I offer free returns, how do I prevent fraud?!” You can mitigate the risk, but it’s very rare.
The truth is, the most common reason for a return is sizing.
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⭐ Exciting news! ⭐
We have partnered with Alloy to power ERP, OMS, and WMS integrations for thousands of merchants using Loop.
With this partnership, merchants can now seamlessly sync data across their Warehouse Management Systems, Order Management systems and ERPs - driving growth and increasing efficiency 📈
Learn more about how Alloy and Loop are transforming return technology in the case study below 👇
bit.ly/3YWAot0
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We're delighted to share that we've been named one of the Best Workplaces for Parents by Great Place To Work US 🎉 👨👩👦
Thrilled to be recognized with organizations supporting parent success, both at work and personally! 💙
Check out the full list now👇
greatplacetowork.com/best-wo…
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The days of free returns and exchanges are numbered 👀
With fraudsters discovering fresh methods to outsmart the system without detection, retailers are tightening return policies to counteract 💪
Read @pomajp's take in the Retail Brew article below👇
bit.ly/4aVnKwY
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I'm sure they have something up their sleeves. But why wait? @wearfigs on us. Shoot us a DM and we'll send something for both of you 🙂
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A lot has changed since the 2000s—when free returns were as common as butterfly clips and low-rise jeans. 🦋
But it’s 2025. Margins are tight, costs are up, and one-size-fits-all return policies don't cut it anymore.
Consumer-paid models are on the rise, and the data shows they’re not scaring customers away—in fact, they’re helping brands profit from returns. And with our latest rollout of Checkout+, brands finally get to keep that profit. 💰
It’s not just a return policy anymore. It’s a revenue strategy.
Dive in for everything you need to know about consumer-paid return models below 👇
loopreturns.com/lp/consumer-…
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Return is an opportunity, not a cost.
An opportunity to:
• delight and retain more customers
• increase revenue
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Exciting news 💙
Loop is ramping up headcount across multiple teams and we’re on the lookout for some stellar individuals to join the crew 👀 ✨
Ready to help shape the future of ecommerce? Check out the link below for our current openings 👇
bit.ly/42XpuU1
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The wait is over! We’re thrilled to officially launch Offset—a new, game-changing model that lets you, well, offset the cost of your returns program 🚀
As the costs of returns and reverse logistics continue to rise, more merchants are turning to return fees to recover these expenses. In fact, over 60% of merchants charge return fees today and 70% of shoppers agree they're willing to pay for a premium return experience.
So, enter Offset—where you can fully cover the cost of Loop’s industry-leading software and return shipping, including Return Bars®, all at zero cost to your brand 🤩
Join early adopters including Mac Duggal, TA3, Grant Stone, and more who are using Offset to cover return costs ahead of peak season! These beta merchants are already seeing an increase in net average order values by nearly 10% while keeping return rates steady 🤯 Plus, over 80% of shoppers are opting in for that peace-of-mind with free returns through Offset 🙌
Learn about Offset Free & Offset Flex and how you can cover costs, enhance customer experiences, and reduce returns abuse now! 👇
bit.ly/47FX2rY
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Inventory. Cashflow management. Shipping.
This holiday season is leaving a lot of questions! Tomorrow @ 12pm ET. Join us along with our All-Star panel of brand operators to discuss holiday operations.
Grab your spot ---> hubs.ly/H0-VS3_0
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What are some Black-owned brands you LOVE?
We’ll start:
@MielleOrganics
@BlackstockWeber
@godisdope_
@JoeFreshgoods
@TELFARGLOBAL
@pyermoss
Tag a Black-owned brand and we’ll send a few of you a gift from one of these brands.
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📢 Announcing: Cross-Border Shipping 📢
Cross-border sales have grown 25% YoY, outpacing domestic sales.
But international commerce is complex.
We're opening early access to Cross-Border Shipping to supercharge your international growth.
loopreturns.com/cross-border…
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Loop takes London! 🇬🇧
We're live at the Vervaunt Pulse Summit, where our CEO, Hannah Bravo, hit the stage alongside leading streetwear brand, Represent as well as We Are Whanau to deliver a packed session on post-purchase excellence 💯
And of course, we couldn't come to London without hosting our exclusive Loop London Luncheon (try saying that 3 times fast 😅) with our amazing brand partners at the stunning Sky Garden.
Attending Vervaunt? Catch Loop at the espresso bar and say hey—we'll be here both days! ☕
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Last week, we talked with some of the industry's best about what you should include in your 2022 plans. Check out our highlights below and stay tuned for the full video and recap coming soon 👀
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Loop is now the preferred returns portal for Shopify brands using Return Bars with Happy Returns, a UPS Company!
With Loop + Happy Returns, you get a seamless online returns experience with the convenience of Return Bar® drop-offs 🤩
Learn more now👇
bit.ly/4ciGKGJ
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Thrilled to share that Loop is now available to merchants on Salesforce Commerce Cloud 🙌
Excited to offer merchants on SFCC the opportunity to deliver the best returns experience while unlocking profits from returns and reverse logistics. Learn more👇
bit.ly/3yktYJ3
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We're taking a deep dive into OPERATIONS with an all-star team from @Shopify, @wearfigs, @Bombas, @Soludos, and Starday Foods!
Some things we'll discuss:
• BFCM readiness
• Cashflow management
• Inventory prep for 2022
Register here 👇
hubs.ly/H0-cfjB0
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Thrilled to have made it to the finalist stage for Best SaaS Product for E-Commerce / E-Shops!!
Congratulations to everyone who made it to the finalist stage at #SaaSAwards2022!
You can view the full list of finalist here: cloud-awards.com/2022-saas-a…
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It’s true! We are hiring.
If you or someone you know wants to work with inspiring brands & a talented team w/great culture - hit us up! DMs are open too.
Midwest job alert! @LoopReturns is hiring for a Demand Generation Marketing Manager and 6 other roles. View them at
jobs.midweststartups.com/job…
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BFCM tip:
Extend your return window. You'll create more trust with your shoppers and stand out from all the brands that are copying each other.
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Shocking stat of the day
The repeat purchase rate of a customer based on return event:
- No return (35%)
- Refund (41%)
- At least one exchange (46%)
Returns are not a cost center anymore.
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Heading to Manifest next week? 🚀
Be sure to stop by Booth 801, and join Loop CEO Jonathan Poma on the Innovation Stage on Feb 6 at 11:30pm to hear how Loop is improving reverse logistics operations and margins 🌟 🤩
See you soon 👋
manife.st/
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In case you aren't in the Loop, we're taking big steps to boost efficiency and margins in reverse logistics 💪 ⭐
Dive into PYMNTS recent article highlighting our commitment to enhancing products and partnerships for merchants' long-term success 👇
bit.ly/3SwfSKT
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Recently, Loop's CEO @pomajp appeared on Yahoo Finance Live, discussing the unprecedented surge in ecommerce returns retailers faced this holiday season🚀
Check out his insights on how retailers will handle returns in 2024👇
yhoo.it/41HVP0h
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"Why should I encourage customers to return orders?"
Because if they're forced to keep what they don't love, they won't buy from you again.
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Shoutout to some of our fellow @CRV fam!
Congratulations to @airtable @kong @getpostman for earning their spots on this year’s Forbes The Cloud 100!
#CRVVC #PowertothePerson #Airtable #Kong #Postman
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We've seen as much as a 131% lift in LTV when customers made at least one return.
Turns out returns aren't that much of a bad thing.
Want to take transform your returns into a profit center?
Add these 4 post-purchase emails to your holiday flows 👇
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What do clothes, shoes, and accessories have in common? They're the most frequently returned items in ecommerce 👗👟🕶️
Returns are inevitable, especially during the holiday season—but they’re also a chance to strengthen your brand and build loyalty.
In the blog below, we explore the why behind these trends and share practical tips to help you turn post-holiday returns into an opportunity. From solving sizing challenges to meeting customer expectations, we’ve got insights to help you create a smoother, more shopper-friendly returns process 🎁
Ready to make returns work for your business? Dive in here👇 bit.ly/3BFLU2L
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Take a moment and pat yourself on the back - you made it through the Black Friday / Cyber Monday rush 👏
Now for some exciting news: we’re teaming up with ShipBob for BFCM Unpacked, a virtual summit that will dive deep into the insights from Cyber Week 2024 and uncover strategies for success in the new year!
You’ll gain actionable insights on how to:
📈 Optimize your marketing strategy for maximum impact this holiday season
📦 Elevate the customer experience through smart automation and personalization
🌟 Convert seasonal shoppers into loyal customers who return year-round
💻 Boost conversion rates and retention heading into 2025
And so much more! Register below 👇
bit.ly/4ii4Fto
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If you don’t LOVE @brooklinen, what do you love?
last night was the first night sleeping on the @brooklinen mulberry silk pillowcase. just woke up so amazing
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Ready to supercharge your returns with Happy Returns and Loop? ⭐
On June 18th at 2 PM ET we'll be diving into how Happy Returns Return Bars® and Loop's Return Portal can create the ultimate post purchase customer experience 🤩
Register below👇
bit.ly/3VG63wR
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Hannah Bravo, COO here at Loop, was featured in Total Retail's annual roundup highlighting the top 50 tips of the year in retail excellence ⭐️
Follow the link below to download a copy and discover essential insights to elevate your retail business 🚀🛍️
bit.ly/3NPTKd3
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Operate with clarity 👓
On June 10 at 1:30 PM ET, join us for Loop Launches — our biggest launch event ever. Loop’s leadership team is going live to unveil the strategy behind 60+ new features, all built to help modern brands:
💸 Cut costs
💖 Drive loyalty
🛡️ Future-proof operations
🔍 Operate with a new level of clarity
Get a firsthand look at the tools and thinking that can help your brand move faster, smarter, and with more confidence.
Meet CEO Hannah Bravo and SVP of Technology Chris Long 👇— then grab your spot 👉 bit.ly/4kJdixx
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Think your Shein or Temu haul is a steal? It might not feel like such a deal anymore.
With the end of the de minimis tax loophole and new tariffs on Chinese imports in place, prices could rise by as much as 30%, putting billions of dollars in extra costs on consumers.
Jessica Meher, SVP of Marketing at Loop, sheds light on the reality of this policy change in a recent The Washington Post article, saying, "If a retailer is really reliant on manufacturing or shipping directly from China, this is going to be really painful for them."
While retailers will feel the heat, it's the everyday shopper who will bear the brunt of rising costs on everything from affordable fashion to everyday essentials.
Want the full scoop on how this will affect your next order? Tap here ⬇️
wapo.st/4jFw7SC
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In case you missed it........
We recently launched our 2022 Ecommerce Returns Benchmark Report where we analyzed 1,500 brands+ and nearly 10 million returns to show you how your brand stacks up in the industry.
Download it now!!👇
lnkd.in/gDwSvEmz
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