Customer service software the way you dreamed it could be. Better conversations, a better customer experience. Used by over 131,000 support heroes 🚀
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most companies hire support agents for work that shouldn't exist
"customer can't reset password" → fix the reset flow
"where's my order" → send automated updates
"how do i cancel" → add self-service button
eliminate the problem, not manage the symptom
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We want to help you get better at customer service. Sign up and get our latest articles straight to your inbox. nitter.app/cards/18ce…
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BRAND NEW KAYAKO:
Life’s too short for bad customer service. Meet the new Kayako.
hubs.ly/H03wjwJ0
#launch
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exactly, stream wishbone!! 💙 open.spotify.com/album/1Q0kT…
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The Ultimate Guide to Customer Support Metrics [New Guide] hubs.ly/H02fBdb0 #customersupport
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great! but unfortunately, ur support full of Ls 💔💔
i've sent u 10 emails in the past week, with no reply.
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Bring the Customer Journey right into the conversation. Better convos, better customer experience. #ContextIsKey kayako.com/product/journeys-…
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Watching the @supportops podcast live at #supconf with @chaseclemons @ChaseLivingston @CaroKopp @jeffvincent
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all we did was tell them to have great products w/ good customer support instead of selling dumb courses & this happened 😪😪
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From FAQs to KB: How To Make The Most of Your Organization's Knowledge hubs.ly/H02X5Tc0 #selfservice #cserv
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blah blah blah
Continuing education is complex. Propelus makes it simple, thanks to Zendesk AI agents.
With a 43% automation rate and 2,480 hours saved in just seven months, Propelus is turning AI into a CX superpower: zdsk.co/4mvaG7s
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blah blah blah, shut up & reply to my emails!! 🤨
i sent 10+ emails this week with no replies bruh..
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is that why ur not replying to my emails 💔💔
i've already sent u 10 emails in the past week
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the best customer experience happens when AI suggested responses feel so natural that customers forget they're talking to automation. ;))
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Most support leaders don’t need more AI hype. They need a plan.
The AI Agent Blueprint is a two-part map to help support, CX, and AI transformation leaders launch fast, scale with confidence, and achieve meaningful business transformation with AI.
Part 1 is live today.
Part 2 is coming soon.
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Automate Your Repetitive Support Tickets!
- Improve agent productivity by 50%
- Increase CSAT by 40%.
- Cut your support costs by 70%
Start your free trial today.
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Webinar - What Is the Perfect Amount of Transparency for Customer Support? hubs.ly/H02k2xs0 #custserv #cserv
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All feedback is good feedback.
Take our customer satisfaction survey to be eligible for winning a $25 Amazon voucher.
crossoverforwork.typeform.co…
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btw, customer obsessed means building things customers never have to contact you about ;))
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Can't get your customer’s #feedback heard by Product? Here’s what to do: hubs.ly/y0-PSf0 #custserv #prodmgmt
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Stop, collaborate and mention. Kayako's back with a brand new edition: Loop in your key teammates with private note mentions!
Start a trial today: hubs.ly/H09B4h70 #custserv #bettertogether
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14 Steps to Create the Perfect Live Chat Customer Experience hubs.ly/H02QDn70 #custserv #CX #custexp
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STREAM JEALOUS TYPE!! <3 open.spotify.com/track/1IfGO…
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A fantastic piece by @annettefranz on How to Improve Your Customer Satisfaction Score (CSAT) Score bit.ly/2Nj2Hwm #CustomerService #CustomerSatisfaction #CSAT #CustomerExperience #CX
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