Chief Executive Officer - Food MarketPlace, Swiggy I Dad, Pawrent | Passionate about startups, equal opportunities, education, healthcare & fitness.
Gurgaon, India
- Tweets 1,324
- Following 459
- Followers 8,287
- Likes 695
pata hai na, 24 ghante mein ek baar kahi baat sach ho jaati hai
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Har saal hum ek end of year report share karte hain called the How India Swiggy’d report. Aur har saal, report dekhkar I’m always astonished 🫨
Here are some of my favourite data points from this year’s report 🧵
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8/ Aur inme se, I want to highlight two amazing partners:
Kapil Kumar Pandey from Mumbai who delivered 10,703 orders this year and Kaleeshwari M from Coimbatore who made 6,658 orders possible in her city 🧡
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If you believed you were overcharged on your Swiggy order, that has not happened. Here is what did…
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Swiggy instamart is seeing a 10x increase in searches for tonic water, cocktail mixer and glasses.
India is partying like never before to ring in '2024
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NYE '24 broke all records across Swiggy Food and Instamart ! With the team at the stroke of midnight - could not be happier !
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With 9 startups becoming unicorns recently-it’s more essential than ever to infuse one thing into our DNA:
Curiosity. Teach young kids to have a million questions & not one right answer.
Inquisitive children = progressive business minds.
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2/ Sab jaante hain, Biryani is the king of all meals. Par itna pyaar? This year India ordered 83Mn biryanis. That's 2 biryanis every second!
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Met Lokesh, a rising cricketer-delivery partner selected as a practice bowler for Netherlands cricket team. We're proud of him & funding a year of coaching. 1176+ deliveries with Swiggy & sure he will continue to deliver on the field too. Cheering for every delivery, run & win
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"We listen, we don’t judge." Shooting this trend with @RishabhPant17 had me in splits!
Cricket, food, or pickleball—Rishabh brings asli vibes every time. As co-owner of Mumbai Pickle Power, he's ready to bring the heat to @wpblofficial starting Friday! 🏓💥
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Looks like the best NYE party is happening in the City of Joy.
Someone from Kolkata has placed 35 orders on Swiggy instamart today consisting 914 items, worth Rs 48,950!
2024 is gonna be lit 🧡
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There's a huge strain on the mental health of people across the country trying to balance work + personal responsibilities. To ease this, @oyorooms announces a 4 day workweek for May'21 & infinite paid leaves till July'21.
@varshneyrashi @YourStoryCo
yourstory.com/2021/05/oyo-fo…
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3/ Bolt ki 10 minute delivery se people are ordering ice creams that come frozen, just like it should be. Sitaphal ice creams topped the charts when it came to desserts ordered via Bolt 🍨⚡️
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The one thing young professionals should remember:
Work ethic & will can always win over skill.
Don't stress about your CV, or the "right" position when you're starting out.
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4/ Subah uthkar kya order karne ka man karta hai? If you said, Idli ya Dosa, you are not alone! 8.5Mn dosas & 7.8Mn idlis were delivered for nashta this year.
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7/ Lastly, let’s talk about our delivery partners jinhone 1.96Bn kms travel kiya. That's like going to the moon and back 2,500 times 🌕
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If two people in the same room have the same opinion, one of them is extra.
Work with people who have complementary attitudes, but variability in thinking.
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"10-min fresh food? Impossible!" Bolt ⚡️does it every day.
A stocky left-hander flicking a 145 kmph delivery from off-stump over fine leg for six? Impossible is @RishabhPant17
No magic, just method. RP 🤝 Bolt.
Watch and decide: yeh sach hai ya sci-fi?
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My advice for early-stage entrepreneurs seeking capital.
Access to capital is not available to ideas as it is to a person. Ideas are everywhere but people who can execute those ideas & get meaningful returns on capital are more valuable.
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5/ Aur late night munchies ka sabse bada saviour? The chicken burger with 1.84Mn orders between 12-2 AM 🍔
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Assi reach gaye, kal ki kal dekhenge!
#AssiReachGaye
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Designation is just a title, not your definition as a leader. You must:
- Stay authentic
- Care about the value you add to your organisation & people daily
- Push yourself to learn every day
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6/ Yeh hui delivery, how did India eat out? Well, in 2024 Swiggy Dineout seated a massive 22Mn diners who saved over Rs. 533 Cr 💸
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My advice for young leaders out there:
A key requirement of a leader today is to provide absolute clarity on what the mission is and what path is to be followed.
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One of my favorite childhood memories is of playing football in the rain, surrounded by friends. It's why I encourage my kids to drop their screens & go outdoors, make friends, participate in life... it's where they will learn & grow into well-rounded adults. #HappyChildrensDay
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My advice to young entrepreneurs: don’t take hard positions on matters easily- from business opportunities to social issues.
Explore different facets; think critically but without judgement.
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The orders per minute (OPM) on Swiggy instamart is the highest we have seen so far. It’s surpassed our previous high during the WC Finals by 1.6x
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It's not just about creating jobs but creating economic opportunities for individuals. In a decade's time, traditional degrees will become obsolete & it will be all about skill. An invigorating discussion about creating jobs at #EconIndia for @EconomistEvents
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9/ Lots more data to see. Check out the app to see how you Swiggy'd this year and get the full report here: hindustantimes.com/cities/be…
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With a lot of youngsters beginning their professional journeys right out of college, sharing a mantra that I have always lived by:
Your expenses should never catch up to your income
Focusing on wealth generation early on will go a long way in ensuring financial stability
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Best business advice I ever got:
Build a connection with prospective clients and get to know them better. A conversation about sports can be what leads to that elusive conversion.
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The mortality rate of startups is far too high & being a founder is not for the faint-hearted.
So what makes for a good business & a successful founder?
I discuss with @ecelliitg 🧵:
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Language might be limiting, love is not!
#LetLoveIn
We haven't forgotten how to accept and love each other's differences. Sometimes all we need is a gentle reminder to #LetLoveIn
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The biggest misconception we force on young people is that it's a "dog eat dog world" & not everyone can have success.
Not true. The world is by & large a fair place.
With a focus on extraordinary impact in every sphere of life- career, fame & money always follow.
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Entrepreneurs should remember that ambition, not caution- will always be their greatest friend.
What sets scaled-up companies apart, is the founders ability to solve for what is, by seeing only what could be.
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Our mission to fix the long-term rental housing space has driven @OYOLIFE_INDIA to become the largest co-living player in the country. #OYOLIFE #ItsYours #WednesdayThoughts
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My chat with @TechCircleIndia on the @OYOLIFE_INDIA story of providing quality and affordable #coliving spaces to today’s aspiring youth. Catch the entire interview here: techcircle.in/2019/11/07/wat…
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Congratulations #teamindia on the very convincing victory. Checking our scores these past few days has been very exciting and asserts our dominance in the cricketing world. What a victory! #WhiteWash #IndVSA
#OnwardsAndUpwards
hindustantimes.com/cricket/v…
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Reading 3 books or networking on Linkedin doesn't equate to learning.
It's important to find your personal preference when learning something. Don't force-fit your methods of learning simply because its a fad.
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Our 2nd @innov8cowork center in CP's historic Regal building, above Madam Tussauds, marks the continuation of our journey to revolutionize the #coworking industry. The beautifully designed 200+ seater campus has been created to motivate our nation's creative workforce. #GrabASeat
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Great problem solvers aren’t people with all the answers.
They honestly assess the ambiguity & complications of a situation, keep their ear to the ground & have the ability to structure their thoughts to devise a solution.
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It’s a landmark day at OYO as we announce our partnership with the J&K govt with the unwavering support of Hon’ble LG Shri Manoj Sinha Ji @OfficeOfLGJandK to introduce the ‘Crown of Incredible of India’ initiative!
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Our goal with @OYOLIFE_INDIA is more than to provide comfortable, well-equipped, affordable living spaces; it's about creating a sense of inclusivity for those away from home. My feature in @t2telegraph with @MathuresP discusses India's young populace & how #OYO will serve them.
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A smart data strategy allows companies to:
1. Deliver personalised customer experiences
2. Engage with customers regularly
3. Optimise customer service
If customer is king, data is your ace in the pack. Use it wisely.
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Observation science > consumer research.
If you observe your consumers intently you will build a better product than by undertaking consumer research.
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It seems like yesterday that we began @OYOLIFE_INDIA's journey to disrupt India's co-living space. Now, 1 year later, we're up to 40k live beds in 9 cities with 700+ bldgs & we're just getting started! A big thank you to all our #OYOpreneurs who made this possible!
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The historic #PinkBallTest at #EdenGardens has begun & I find myself reaching for my phone quite often to check the score! Wish I was back home in Kolkata, watching & cheering our #MenInBlue in person! #INDvsBAN!
telegraphindia.com/amp/sport…?
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Habits of good entrepreneurs:
- The power to observe what others don’t
- A tremendous curiosity to see what lies behind patterns
- Converting their business model into a simple story that excites others
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Great time speaking with @Sunanda_J for @LOT_ETNow. Had a chance to share the philosophy behind @OYOLIFE_INDIA & the rising trend of co-living. Full interview at the following link:
piped.video/watch?v=r4CpGmZ7…
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There is no OYO without its driving force- our OYOPreneurs & their families.
Last year brought us many valuable lessons on how we can do better & help our people live their best lives.
In light of this, here are our newest people policies in India:🧵
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Madhya Pradesh has long been an imp. tourism hub & we’re excited to collaborate with the state govt. to have more people experience ‘Hindustan ka Dil’! Sincerest thanks to hon. minister @UshaThakurMLA, @shekhar_sheo sir & our partners for their insights + support at #OYOSamvaad.
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With talent going borderless, a startup's ability to attract the best is limitless.
Work from anywhere provides a level playing field to attract talent that startups need to capitalise upon.
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My learnings on dealing with stressful situations in my life
- Be authentic with yourself
- Bounded optimism > Exuberant optimism
- Communicate with those around you
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Always feels especially personal to visit our patrons across India. Met Kamal Singh Negi- owner of 2 properties in Nainital. Heartening to hear that OYO Discover helps him boost occupancy & make way for more tourists.
Tech leads the way as 🇮🇳 gets traveling again!
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Wisdom I have gathered from years of talking to hotel partners & experts:
-Don’t fear tech; there’s no success without it
-Shift with shifting consumer preferences
-Make your team strong; pick people who adapt fast, train easy + believe in your vision.
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The Shahenshah of Bollywood completes 50 years in the industry! @SrBachchan has set the bar so high, I doubt many will be able to reach it, let alone cross it. Thank you for 5 decades of awesome entertainment! #50YearsOfAmitabhBachchan
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Happy birthday to the Shehanshah of Bollywood. The legend who got the entire nation fall in love with cinema with his performances in #sholay, #Don and many more films. The original superstar of India @SrBachchan happy birthday to you sir. #amitabhbachchan
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Taking care of those who take care of us!
Our partner Alok Umre, alongside his team in Bhopal has been offering packed meals & water to our brave officers on the frontline, who are working long hours.
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When dreams meets innovation, you get Mr. Anil Chauhan, our partner from Noida. Starting out as a vegetable vendor to operating 10 OYO properties- his story is truly inspiring.
His ideas on tech as a driver of the SME growth engine spur us on as we amp up our product offerings.
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In unpredictable times, it's difficult to be optimistic or pessimistic about anything.
I see merit in being a "possibilist"- seeing a world of possibilities exist in front of us, chasing them down & making them happen.
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The top tech enterprises will be identified by the kind of talent they are able to attract.
There is a pressing need to find adaptable learners + people who can align to your vision in the long run.
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When in doubt, a doctor’s approach to problem solving works best:
Focus on the diagnosis instead of a hasty treatment plan.
At the workplace, this means understanding the roots of a problem instead of taking surface level decisions to save time.
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After having spoken to hundreds of partners, employees & stakeholders at OYO, my learnings on how businesses can build strong relationships in times of disruption: 🧵
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Mark of a sustainable brand: Get consumers to believe in the experience of your products/services, without directly talking about it.
People put their money into stories that excite them, not terminologies they can’t grasp.
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1/ With OYO Care, our doors are open to everyone who needs a safe space to isolate to protect their loved ones & to frontline workers who need a safe space near hospitals.
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"Let us sacrifice our today so that our children can have a better tomorrow."
This #WorldStudentsDay, let's remember the greatest teacher of them all - #DrApjAbdulKalam. Let's work towards giving our country's young minds the chance to evolve into the #LeadersOfTomorrow
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Winning hearts is just as admirable as winning medals. These stars did just that.
As thanks for giving us all something to root for, we invite them to stay at any of our properties in India at any time this year. All on us!
A champion’s welcome awaits at any chosen @oyorooms
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A brand’s job is to offer democratic choices to consumers. It’s a consumer’s choice to consume it in any shape or form.
Build to solve consumers need, adapt to solve consumers choices.
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The pressure on caregivers & hospitals is unimaginable. It is our duty beyond all else, to support those on the frontline.
We're working with hospitals to:
-Quarantine milder cases at an OYO
-Offer stays to essential personnel & families next to hospitals
moneycontrol.com/news/busine…
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Stories that keep us going:
Our hotel partner- Rajiv Kumar Singh from Jamshedpur, has tirelessly helped daily wagers & homeless people affected by COVID by offering free food alongside his property manager & staff.
A true example of a good samaritan!
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The quality of time that parents spend with their children in their formative years is key for their all-round growth & development.
Family & career should go hand in hand.
At @oyorooms, we believe that you can have it all when you #RiseEqually. Here's how:🧵
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Ankit Tandon has played a pivotal role in the success of @oyorooms today. Under his new role & leadership, we aim to transform our internal processes & deliver efficiency across key business functions. Wishing @ankittandn all the best!
inc42.com/buzz/oyo-elevates-…
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What an inspiring evening at the launch of Swiggy #SheTheChange, celebrating women entrepreneurship in India's F&B sector! Grateful to the Hon'ble Minister of Finance and Corporate Affairs, Smt. @nsitharaman ji for felicitating them.
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A user from Lucknow went all out, spending a whopping INR 28,830 on Gujiyas from Swiggy for their Holi celebrations! Now, that's an epic Holi party I wish I was part of! 🎉 #HoliCelebrations #SwiggyHoli
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My learnings on how to build brands:
The resurrection of a brand needs a plan, not prayers. Hope is eternal but to build a brand you need a plan.
Resurrection = preparation
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It's a pleasure to welcome @drriteshmalik to the #OYOWorkspaces family with the addition of @innov8cowork. This partnership is built on the shared vision of providing quality workspaces for everyone, everywhere and in true @oyorooms fashion, it is still day zero for us!
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In addition to independence & flexibility, #coworking spaces provide convenience by eliminating the stress of commutes & other urban complexities. This lies at the heart of the rise in the co-working model that various studies have projected.
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Proud of our partner Neeraj Trivedi, who has been distributing food packets to those in need in & around Kota.
In just a few days, he's distributed thousands of food packets- while encouraging people to follow social distancing & govt. regulations.
Most heroes don’t wear capes!
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Work from anywhere need not be boring. Our partner Mr. Fayaz offers you a stunning a view to use as a background while you attend those zoom meetings. 😉
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A fantastic initiative by @MPTourism- in the villages near Orchha, women are driving E-Rickshaws & making their own living.
This is Rashmi, whose warmth & conversation made our day. #DekhoApnaDesh
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My conversation with @YourStoryCo, where I discuss how the changing lifestyle choices of today's youth are driving the co-living sector, the incredible talent we hired in last 5 months & how I maintain a healthy work-life balance. Read more here - ow.ly/RcT450uxXUz
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OYO Care is bringing testing camps to various cities in collaboration with @Thyrocare to make RT-PCR collection more seamless for citizens- as they look to stay safe & take necessary precautions to fight the virus.
In times when getting your RT-PCR test done is a hassle, we have set up RT-PCR sample collection camps in partnership with @Thyrocare to help get tests done without delays. The camps are live in Mumbai and soon to be live in Delhi, Pune & Kolkata.
Visit: covid.thyrocare.com/
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Met our valued hotel partner Mr Vikram Soni in Kolkata recently. He owns 2 properties & owing to a gradual recovery in his business, plans to expand by 3 more. We had a great discussion & I re-affirmed our commitment to working together to create stellar experiences for guests.
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Delighted to have met the hon. @lg_ladakh Shri @R_K_Mathur. He expressed his admiration for OYO’s global presence & we discussed possibilities of having more tourists experience the magic of Ladakh year-long, emphasising on homestays; while creating gainful employment for locals
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In 2020, India travelled differently & OYO was with them in every step of the way. Despite COVID, a guest stayed 128 times at OYO & we saw 8.5 million+ new user bookings. India was the most booked country globally.
This is how India travelled with OYO in 2020: 🧵
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Today we are eliminating physical check-ins at @oyorooms with the launch of #ContactlessCheckIn.
In the high touch #Hospitality industry, this will ensure a safer guest experience in 3 easy steps: ‘Phone pe check-in, chaabi picking, seedha walk-in’.
piped.video/watch?v=jzUqdeoo…
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To be truly resilient in an unpredictable world is to accept that there are some things that we simply cannot change.
What is important is devoting 200% of our energy to all that we can control, instead of getting bothered by what we can't.
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Big announcement on the occasion of #DurgaPuja! @OYOLIFE_INDIA is now open in Kolkata with over 20 buildings & 700+ beds. Started exactly a year ago, #OYOLIFE is a hassle-free, facilities-rich rental solution that is now present in 8 Indian cities.
economictimes.indiatimes.com…
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Honored to share that OYO’s gross margin in India increased from 10.6% to 14.7% in FY19. Net losses also reduced from 24% to 14%, which testify the team's hard work & customers’ and asset partners’ continued trust in us. Read our Annual Report FY19 here: bit.ly/2UUMp17
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Here’s what our war room is looking like today!
Swiggy’s delivery partners, restaurant partners & ops teams are working hard behind the scenes to ensure aapka NYE seamless rahe. Order early, lekin tension mat lo, we’re here for your afterparties & morning afters too 🧡
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Despite the present circumstances, every healthcare/pharmaceutical leader I have reached out to in the past few weeks, has responded calmly & tried their best to do something for people they don’t even know at all.
India will never forget their generosity. 🇮🇳
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At @oyorooms we are slowly but steadily inching towards recovery. We have reached 30% of the pre-Covid occupancy levels due to bookings led by millennials and small & mid-sized businesses (SMEs).
@asmita1193_dey @FinancialXpress
financialexpress.com/industr…
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In a world that is highly digitized, occasions like #WorldPostDay bring back nostalgic memories from a time when a letter was the only means of communication. Times have changed, sending a text requires just a few taps, but writing a letter will never lose its aesthetic.
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