Intellum combines customer experience with customer education to help large brands & fast-moving companies achieve the business outcomes that really matter.
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Need to see and show the ROI of your #EducationProgram?
Join leaders from @heap, @MaltegoHQ, and more for a live panel on measuring impact.
Register Today to learn and discuss all things metrics, impact, and proving value!👉🏼 lnkd.in/dqBR9S6C
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Are you collecting data in your current education platform?
Are you able to analyze that data to assess if your program is effective AND achieving biz objectives?
Discover @Intellum's scientific approach to customer, partner, & employee education!
intellum.com/platform/overvi…
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"The goal is to deliver a learning experience that is engaging, and the key is personalization" Intellum Head of Growth, Greg Rose (read the full article from @GetApp ) lab.getapp.com/what-is-learn…
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#LSCon is here! Intellum is proud to sponsor this standard-setting conference and eager to see you!
Stop by booth 315 or meet us for a happy hour tomorrow, April 12.
Learning industry peers will be #SharingWhatWorks at The Rosen Shingle Creek Headwaters Lounge at 6:30 pm.
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Day 2 of #LSCon is here and our team is ready to meet you!
Stop by our booth and say Hi 👋🏼!
Learn why Intellum is the smartest way to educate your customers, partners, and employees!
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Team Intellum is having a blast meeting everyone at #forrcx!
Have you made your breakfast plans for tomorrow yet? We would LOVE to see you bright & early at 8:45am EDT.
Fill your belly AND your mind as we chat through how Google is delivering personalized education at scale!
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Good Morning #ForrCX! Start your day with some education, sunny side up!
Meet us for breakfast in our Boardroom Session with Intellum: Scaled Education As Your Core CX Strategy.
We'll see you at 8:45 CDT in the Ryman FG room.
Capacity is limited, first come-first served
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The Intellum platform gives you more ways to create, organize, manage, and present your content than any other provider in the space.
With our technology, you can combine:
✍🏼 Written Content
🎥 Video
▶️ Interactive Components
✅ and assessments!
intellum.com/platform/overvi…
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If you're at #ATD23, Join us for happy hour TODAY!
Tuesday, May 23rd | 5:30-7:00pm PST
Marriott Marquis San Diego Marina - Bayside Lounge
Stop by our booth (1745) for more details!
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What would happen if #BrandMarketing efforts were combined with customer education to become a growth driver?
Learn what the #learningscience research says and what we think you should do with the findings in our brand new content series here 👉🏼 intellum.com/blog/learning-s…
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Customer education(CE) and customer success(CS) should be working together to get their customers to renew.
CE creates content, own delivery, and report on metrics. CS better understands their customers and expand contracts.
See how both aid in renewals:
intellum.com/blog/solving-sa…
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We’ll be sponsoring @ChurnZero’s #BIGRYG Virtual next week. We can’t wait to see you! If you are
unable to attend, register to receive the on-demand recording of @Gregintheatl's keynote session to view
after: bit.ly/3bYgjbT"
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Keeping learners engaged requires a special skill set.
A facilitator, different from a presenter, can teach and train learners - making them an essential part of an education team.
Learn 6 more roles you NEED on your Education team!
buff.ly/3W7PKH3
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5 tips for #training motivation. How do you keep your learners engaged? on.inc.com/2xiVK56
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"People spoke most frequently of feeling 'prepared,' 'smarter,' and 'inspired' after watching videos on YouTube." bit.ly/2jlimw2
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Next week, Underscore tackles education strategy! Join Vicky Kennedy, Intellum CSO, as she illustrates how The #IntellumFramework comes to life when applied to your customer education program. (Regardless of the tool you use😉)
Save your spot! experience.intellum.com/sl/8…
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Check out The SaaS Landscape report presented by #FutureofSaaS. It looks at the state of #DEI in SaaS and unpacks:
⭐ Ableism in the workplace
⭐ How to measure inclusivity
⭐ The gender divide
⭐ How the C-Suite can drive DE&I
Plus much, much more...
bit.ly/3oCygE8
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How did @GustoHQ build an award-winning academy in just 6 months?
Find out in the ground-breaking mixed media series, #MakingOfGustoAcademy.
@JaclynAnku takes you on a behind-the-scenes exploration of the journey.
Stream now in the Intellum Platform experience.intellum.com/sl/d…
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Go into the new year with a strong, defined education strategy!
Join us Thursday, December 15 at 1:00pm EST for "The State of Organizational Education" as we dig into the ROI of organizational education & the strategies for 2023.
Save your spot: experience.intellum.com/sl/9…
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Greg Rose & Rebecca Irby rocked it at #DevLearn!
We'll be at booth 701 until 6pm PT today and from 9am -3pm Tomorrow!
Stop by, grab some swag, and chat with us about #customereducation and #contentauthoring!
@LearningGuild @devlearn
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Thank you to all that attended the RYG CS Leadership Hour last night at Intellum HQ! Our team had a great time connecting with Atlanta-area CS innovators!
Cheers to @ChurnZero for bringing together good people with good energy!
#customereducation #customersuccess #leadership
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We constantly push the boundaries of technology to improve the experience of learning.
Learn more about what makes us leaders in #customereducation:
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Have you seen Episode 6 of #MakingOfGustoAcademy?
#GustoAcademy is finally out in the wild. After such strong strategic planning & an exhilarating launch, it was time to prove their learning experiences were leading to real business outcomes.
Watch Now
experience.intellum.com/sl/d…
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Your Community should be like a crockpot.
Ingredients are the star, the crockpot is just a holding spot.
Create a place where users are learning and growing or providing advice to one another, somewhere where they can be their best selves.
Learn more: intellum.com/blog/how-commun…
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Listening to Google's Adam Singer #vocuswebinar -interesting to hear about the value of branding on social media, across platforms. Also...
"Most companies are great at selling outcomes, but not so great at teaching customers and employees how to achieve those outcomes." -Greg Rose @ #LSCon
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Congrats to our very own @juliahuprich for being recognized as "Voice of the Year" by customereducation.org at the #ACEAwards. This well-earned nod is for her innovative research, groundbreaking work w/ @LearnSciWeekly, & passion to push the #customereducation industry forward.
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In ep 5 of #MakingOfGustoAcademy, Jaclyn Anku dissects the team's masterful launch of their program—live on the main stage, in front of 2,000 people at their annual conference NEXT.
Learn how @Gusto created buzz, drove engagement, and measured success bit.ly/43Sdh2X
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Product Spotlight & a Webinar on Data/Program Health - mailchi.mp/intellum/intellum…
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Need to increase engagement with your learning content?
Try #gamification to instill intrinsic motivation to learn.
Check out these 5 tips from Julia Huprich, PhD, former VP of Learning Science at @intellum to get started!
intellum.com/blog/5-steps-to…
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A scalable education initiative including partner education ensures improved partner success
Partners sell products to customers and support customers to ensure adoption and continuous success.
Learn how organizational education transforms initiatives intellum.com/transforming-or…
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Understanding how test-takers approach certification testing can be a daunting task without the right tools.
Online proctoring software provides actionable insights to improve exams and testing experience.
Discover 9 benefits of online proctoring
intellum.com/blog/9-benefits…
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Stop by our #SaaStrAnnual booth (#322) for your @SaaStr Survival Kit.
Scan your badge to be entered to win an Apple Watch!
Badge must be scanned by 3pm PST on Wednesday Sep
29. Winner will be contacted directly & announced on LinkedIn👉🏼linkedin.com/company/intellu…
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We're curious: How are you doing more with less?
What advice or encouragement do you have for your peers?
#CustomerEducation #EmployeeEducation #PartnerEducation #LearningProfessionals #CorporateLearning #EnterpriseEducation #LMS #ContentAuthoring
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Round of applause to all of our Q3 anniversaries! #ThankYou all for sharing your time, skills, and energy with us. Your commitment to building, delivering, maintaining, and promoting the BEST customer education platform is deeply appreciated!
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Everyone loves a little competition.
Incorporating gamification or positive game mechanics can lead to increased content consumption.
It can also increase engagement & the likelihood of completing training.
Discover other ways to incentivize learners
intellum.com/blog/customer-i…
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Building your content strategy? Gain clarity around:
The 3 content types across an organization
The difference between those content types
The content strategy for your educational content
This will help categorize existing customer content.
Learn More
lnkd.in/gbmPtQgV
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We know that everything we do should tie back to business goals.
But how do you actually prove ROI?
In this blog, you’ll learn five different training ROI metrics and how to actually calculate ROI.
lnkd.in/dbX5K-5E
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Retailers, sound familiar?
🛍️ You’re think poor training will damage your brand rep
🛍️ You struggle to keep salespeople & third-party sellers up-to-date on product functionality
🛍️ You can’t develop, train, and upskill learners at scale
We can help: intellum.com/industries/reta…
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Want to deliver a remarkable learning experience? See the new & improved intellum.com.
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Is knowing the content you want to create—
& creating it—the biggest hurdle for education initiatives?
NO!
Finding the right tech for a world-class learning destination is.
#MakingOfGustoAcademy, Part 3 explores how & why @GustoHQ chose Intellum.
bit.ly/3mcNDEP
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Story by booth #100 and say Hi 👋🏼 to our team! #forrcx
We've got swag and giveaways and a stellar crew ready to share the secrets to the delivering the BEST customer experiences!
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TOMORROW at 10am PST We're live with our special friends, creators of #CELab, @avramescu & @davederington for our final #Underscore webinar of the year.
We're looking ahead to 2022 and discussing “The Future of Virtual Learning”!
Register for free ! experience.intellum.com/sl/3…
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Adoption varies by person.
Innovators, Early Adopters, and Early Majority can adjust to technology changes quickly, but Late Majority and Laggards are less amenable to change.
Discover how community based learning can help your education strategy.
lnkd.in/dq7n7HJA
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Why are you allocate community manager duties to anyone other than a community manager?
A dedicated community manager has the time to connect members and curate the right conversations.
*Bonus* they can also engage with members faster.
Learn more: intellum.com/blog/how-commun…
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Dig into the power of social learning at Underscore: "How Community Supports Customer Education"
Tomorrow at 1pm EDT, you'll learn:
💬 How to successfully incorporating community & learning
💬 Where community should live within your organization
experience.intellum.com/sl/c…
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Fear… friend or foe? Check out this @discovercatcat path from @asmithblog and let us know what you think! buff.ly/2GilLsH
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Last week to #voteup: "How Google Got Creative To Compete In Retail" #SXSW #panelpicker panelpicker.sxsw.com/vote/71…
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Only offering training during onboarding will not entice your customers to renew.
Customer education extends training into the customer lifecycle, creating healthier customers who renew.
Learn more ways to reduce churn:
lnkd.in/gh9NT9dv
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Looking for your next professional home?
Check out these roles:
📌 Software Engineering Manager
📌 Project Manager Supervisor - Managed Services (Mountain View, CA)
📌 Senior Security Engineer
📌 Solutions Engineer
📌 Product Quality Analyst
buff.ly/3lCrUSX
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Last week we hosted a fireside chat with some of the brightest minds in organizational education.
In this episode of #Underscore leaders from @GustoHQ, @contentful, and Team Intellum shared incredibly moving personal experiences.
Watch now! bit.ly/3TdnVfL
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When creating an education initiative, focus on the quality of the content.
Tons of content on your platform won’t help you see an increase in revenue.
Content must be created within a strategic, formal, curriculum-based education initiative.
More:intellum.com/blog/how-to-sta…
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Your education initiative needs this strategy: launch plan, go to market strategy, awareness building and engagement tactics.
A plan shows how education can help learners work toward their goals.
Read our blog to discover other thrusts of Customer Ed lnkd.in/gPpPM33U
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Intellum is excited to be at #DevLearn this week!
Swing by our booth to grab some swag and talk to our experts about #contentauthoring and #customereducation .
Hope to meet you there!
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Learner experience is the main reason why training goes uncompleted.
Users should be able to easily log in and see content that is relevant and of interest to them.
The less complicated the better.
Discover more incentives to get completed trainings
intellum.com/blog/customer-i…
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Could Intellum implement Braze’s vast content catalog, integrate their HR system, create custom reports, incorporate their branding and train their team in less than 60 days? Here’s how we helped @Braze reimagine their internal learning in just 49 days.
buff.ly/2y9FW5O
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Technology has advanced to give instructors ability to create any online assessment! Multiple choice, written components, or verbal responses are various testing styles capable while using online proctoring.
Read more in a guest blog by @Honorlock
buff.ly/3Ghd2CZ
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Sharing content between customers, employees, & partners helps you build an education initiative that is scalable!
Research shows that companies with scalable education initiatives are most likely to experience improved partner success.
Read the report bit.ly/3DOApod
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Join us tomorrow at 1:00pm EST for Intellum Roundtable: Prioritizing Your Education Initiative in 2023.
We'll be having an exciting conversation about defining program goals and how to connect them to the outcomes that matter most.
Join the conversation:
lnkd.in/g_hAWCaK
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Has the ability to '#google it' affected how we learn? bit.ly/2iO9jG4
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Can you REALLY have Customer Success without Customer Education?
Absolutely not!
Intellum thrilled to be a Titanium - level sponsor at #Pulse2022 and share our passion for CS + CE.
Raise your hand & RT if you'll be there!
🙋🏽♀️🙋🏼♂️🙋🏾🙋🏻♀️🙋🏽♂️🙋🏼♀️🙋🙋🏾♂️
@GainsightHQ
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#Certifications are not a new thing. However, the ways companies (and learners) leverage them is evolving, and we want to help you get ahead of the certifications curve.
Intellum is with you every step of the way. #intellumknowscertification
intellum.com/blog/certificat…
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What does it take to deliver a program that customers actually want to consume?
In Underscore: "Impactful UX for Customer Education", we detail how to define a user journey and personalize how audiences engage with an education initiative.
lnkd.in/g-vwPNAK
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Unlocking the true power of gamification in your learning initiatives is no easy feat.
In our next webinar, learn from education leaders at leading brands how gamification can be used to accelerate your education initiatives.
Register here → try.intellum.com/underscore-…
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📣 Intellum named a Leader again for Fall 2021 in Corporate LMS and Enterprise Corporate LMS from @G2! 🎉
Read why users love us and trust the Intellum Platform to deliver their education programs!
g2.com/products/intellum-pla…
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Want to ensure your program resonates with learners?
Consider these 2 key principles from Joseph King to maximize the customer experience and make learning more compelling!
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#BIGRYG Virtual by @ChurnZero is on the way!
In the keynote panel "How Stacked Is Your CS Tech Stack? Software vendors want in. Should you let them?"
@gregintheATL will be discussing the CS tech stack with execs from ChurnZero, @HigherLogic, & @pendoio.
bigrygvirtual.churnzero.net
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Join us tomorrow at 1:00pm EST for Intellum Roundtable: Prioritizing Your Education Initiative in 2023.
We'll discuss how to define program goals and how to connect them to the outcomes that matter most.
Join the conversation:
lnkd.in/g_hAWCaK
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Education initiatives should be formalized, scalable and curriculum based.
Companies with ad hoc education initiatives are least likely to see positive business outcomes.
Start a plan to create a more formalized education initiative.
Discover More: lnkd.in/gNuUZQNt
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Do you struggle to keep sales reps & third-party sellers up-to-date on product functionality?
Intellum can help.
When learning is engaging & personal- reps, resellers, & partners get more out of training!
bit.ly/3iBZp9V
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When learners can earn points and redeem rewards, content consumption and training completions increase.
Make the content valuable for the learner to ensure they are learning rather than playing.
Discover 6 more incentives to get completed trainings
intellum.com/blog/customer-i…
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Customer Education = a formalized education initiative to help customers realize the true value of a product or service.
Initiatives are suited for organizations with complex products or services, and a large customer base
Learn more tips from our blog
intellum.com/blog/what-is-cu…
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Building a community to support your education program?
Whether your approach is ground up or improving an existing initiative, adoption will vary.
Learners fall into 5 categories:
⚡️ Innovators
⚡️ Early Adopters
⚡️ Early Majority
⚡️ Late Majority
⚡️ Laggards
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Hey #Pulse2022 Intellum CXO @gregintheATL is taking the stage at Moscone West at 2:30 PT in room 2002 (Level 2)
"Everything I Know About Leadership I Learned From Mr. Rogers (And My Dad)" is a MUST-ATTEND session!
See you soon!
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"Why didn’t you complete the course?”
The answer to this simple one-question survey could be the key to solving the problem of learner abandonment.
Take a serious look at your current delivery method and its capabilities.
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Update your content!
The most critical engagement tactic in an educator’s toolbox is the consistent addition of new content. Without it, learners can get bored or become unmotivated!
Discover 7 incentives to get customers to complete training.
buff.ly/3PHonAw
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SaaStr Annual is around the corner & we can't wait! In t-minus 11 days, brilliant SaaS pros meet in San Mateo for industry-leading talks, panels, keynotes, and networking!
Learn more our @saastr and make plans stop by our sponsor booth and meet our team! saastrannual2021.com
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Day 2 at #LSCon2022! Stop by Booth 600 to grab some swag and chat with us about customer education!
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Join us tomorrow for Intellum Roundtables: Education for Application Software and Martech!
These industry-specific, intimate groups are meant to give you a community to talk through triumphs, challenges, and trends in delivering education programs!
lnkd.in/gMd8SjED
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Vicky Kennedy Speaking on progression early in her career and the lesson she learned:
"If there was something that I wanted, I was going to have to be the person to make that happen"
👏🏻👏🏽👏🏿👏
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Thank you @gregintheATL for sharing the Intellum "gospel". Yesterday's talk "Measure What Matters: Developing Customer and Partner Education Initiatives That Drive Business Outcomes" was🔥!
Don't miss day 2's offering of FREE knowledge at @thedxsummit.
dxsummit.com/agenda/
"I propose that we are going to have to teach customers, partners and field employees how to recognize the value of the products and the services that we sell." — Greg Rose (@intellum)
#DXS21
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Do these 5 things to build a recession-proof education initiative that yields business success:
💡 Appoint an education program owner
💡 Formalize it
💡 Ensure your initiative is curriculum-based
💡 Build for scalability
💡 Invest in a platform that can serve multiple audiences
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Just because a company may be good at selling outcomes doesn't always mean they are good at teaching customers how to achieve those outcomes.
Our CXO @gregintheATL shares how #customereducation plays a role in his recent interview with @martechcube.
martechcube.com/martech-inte…
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Weighing the pros and cons of a #hybridworkforce? Our chief strategy officer @VickyKennedyNYC shares tips with @Dicedotcom to ensure equal communication and visibility for all employees.
insights.dice.com/2021/09/28…
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Tomorrow at 1pm EST we're live!
Underscore: "Marketing a Customer Education Program".
We'll dive into:
The difference between content, delivery, & marketing strategy?
Why you should create a marketing plan for your #customereducation program?
Register!
experience.intellum.com/sl/f…
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Intellum proudly welcomes May Martin as Director of Events. We frequently experienced her creativity & event expertise during her tenure at @GainsightHQ. Now, May’s talent will soar to new heights as our resident expert on virtual/hybrid events. Learn more bit.ly/mpressr
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Proctoring works for a variety of test types.
Technology has advanced to give instructors the ability to create any online assessment.
Read this blog to discover 9 benefits of proctoring online certification exams
intellum.com/blog/9-benefits…
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Intellum has (again) been recognized as a leader for Summer 2022!
Thank you to all of our customer who trust our platform to deliver education programs that truly influence business goals.
Explore our reviews: g2.com/products/intellum-pla…
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Evolve Level 2 is LIVE!
In this course, learners will learn how to expand the feature and components available to transform and modify a multi-page course template.
Check it out and explore everything you need to know about menus and navigation.
experience.intellum.com/stud…
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#TeamIntellum is connecting with CX leaders this week in Nashville, TN at #ForrCX North America.
We are so excited to sponsor and share how strategic customer education can change user behavior at scale, creating the ultimate customer experience!
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RT @CLOmedia: 5 Skills to Disrupt L&D in 2016 - Give your #learning impact a shot in the arm in 2016. #innovation ow.ly/VLtqa
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After a year of mayhem, we're excited to (safely) be around people and enjoy all that #saastrannual has to offer!
Intellum is a Super Gold sponsor and hanging out giving out awesome @saastr Survival Kits!
Slide by booth 322 & let us help make being in-person a little less scary!
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The final DX Summit of the year is here! Join us this Thursday, Oct 28 for Optimize!
Greg Rose will be presenting "Measure What Matters: Developing Customer and Partner Education Initiatives That Drive Business Outcomes."
Register for FREE today! dxsummit.com/session/-breako…
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New Year>New Education Goals, right?
Join Intellum on December 15 at 1:00pm EST for "The State of Organizational Education".
Using our recent research report as our springboard, we'll break down strategies for 2023 success.
experience.intellum.com/sl/9…
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Sometimes getting started is the most difficult part of any learning journey. Let this 'how to' from @discovercatcat help you 'Teach Yourself to Code'.
buff.ly/31nlawZ
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Create the community
Learn what the people want and/or need
Create the content to feed to their desires and take action.
That’s it. That’s all
Read our latest blog to learn about more similarities of community between B2B and B2C companies intellum.com/blog/how-commun…
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