Fernand now integrates with @polar_sh, the modern payment gateway for SaaS. See who's paying, auto-label VIP conversations, refund or cancel subscriptions natively all without leaving your inbox.

We've added Passkey as an additional multi-factor auth method. You can even add multiple MFA methods to match devices you use in different environments. Oh, and it's free. getfernand.com/updates/passk…

We already looked into this but X API was a shitshow, at least until recently. Will think more about this!

Done: done for now, just like checking a to-do list and marking it as "processed". Usually it means you are still waiting an answer from the customer. Resolved: You solved a bug, confirmed a specific thing, or closed the loop. No more follow up required. Useful for reporting!

Which customer support service are you using? Asking for a friend 😉