We are support for #eir customers We are here to help from 9am to 7pm Monday to Friday and 9am to 5:30pm on Saturday's.
Ireland
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Hi there, thanks for getting in touch. That sounds like a great cause and we will be happy to look into this...
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We are aware of an issue currently impacting some customers broadband services.
The issue has been identified and our team are working to resolve this as quickly as possible. We apologise for any inconvenience caused. Thank you for your patience, the eir team.
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Thank you to the open eir team in Kerry, including Dad and daughter technicians, for their continued work in tough conditions to restore service around Cahersiveen. A small number of homes are still impacted, works continue this morning. Thank you for your patience, the eir team.
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@MariaFo95660904 Hi Maria, can you please follow us on @eircare? -Vaishu
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We are aware of a broadband issue that affected some customers this evening. This issue is now fixed and full service has been restored. Our engineers will continue to monitor the service. Thank you, the eir team.
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We can confirm that there is currently a worldwide outage affecting Facebook, Watsapp and some other services at this time. We will continue to monitor and advise of any further updates. Please contact us on Twitter with any queries. Thank you for your patience, the eir team.
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.@openeir fibre jointers Nacy and Paud are onsite in Wexford working on the repair of overhead cables which were damaged by falling trees, due to the storm. The team is working to have service issues resolved as quickly as possible. Thank you for your patience, the eir team.
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We are aware of a broadband outage issue affecting some customers. We are working to restore service to affected customers as soon as possible. Thank you, the eir team.
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***Please note***
Some customers may have received a fraudulent SMS claiming to be from eir. This SMS is warning that accounts have been suspended due to non-payment. These are NOT from eir. We would advise customers to delete immediately and do not click on any of the links.
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The broadband issue that affected some customers this evening is now fixed and full service has been restored. Our engineers will continue to monitor the service. Thank you for your patience, the eir team.
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We are aware of an issue currently impacting mobile voice services and data for some mobile customers.
We are currently working to resolve this issue as quickly as possible. Thank you for your patience, the eir team.
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We were delighted to deliver a donation to the amazing team in @DogsTrust_IE today. They are currently looking after 200 dogs, who are waiting for a forever home.
Our fantastic #Fresheir team raised €640 for the charity through the sale of their cups for life.
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Accidental damage has resulted in service issues around the Castlelyons & Watergrasshill, Co Cork area. Maurice and Eugene from the @Openeir fibre team are working to resolve the issue despite the very bad weather conditions. Thank you for your patience, the eir team.
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To our customers, the earlier issue with broadband service this evening has been resolved and service has been resumed to affected areas.
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Thank you so much for your patience. I just received confirmation this afternoon that this occurred due to a glitz our system. This has now been fully resolved -Kyle
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Hi Fridget,
We are fully aware of the current internet issue (DNS outage) and our higher officials are investigating on this matter. However, there is no timeframe for restoration. We’re sorry for the inconvenience. -Fathi
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*Public Service Announcement*
eir is aware of a phone phishing scam currently circulating. As part of the scam, you may receive a call from a mobile number and the first 6 digits of the number may be similar to your own number. (1/3)
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If you suspect that a call is not genuine, end the call. If you have provided bank account or credit card details, please contact your bank immediately to advise that your banking details may have been compromised.
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Do not respond to calls from an unknown source
Never disclose any information particularly personal or financial
Never visit pages provided by the caller
If you hear an automated message on answering a call asking you to press a number, hang up
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Hi, just to let you know our Social Media Team will be unavailable for the 25th, 26th, 27th of Dec.
Our Technical Support Team are available on 1800 260 260 should you need assistance.
Our mobile team are available on 1905 for Bill pay and 1747 for prepay.
Happy holidays.
Eir
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We are aware of an issue impacting mobile top-ups & number porting for some eir customers. Our team has identified the issue and are working to resolve it as soon as possible. Once resolved, top-ups and porting will process immediately. Thank you for your patience, the eir team.
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We're currently experiencing intermitted mobile coverage issues which are affecting customers making calls. For more information, please go to bit.ly/2x6imXA
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We are aware of a technical issue currently impacting some customers on our mobile network. We are working to have this resolved as quickly as possible.
In the meantime, please DM us here with any queries. Thank you for your patience, the eir team.
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We are aware that a scam SMS is circulating claiming to be from eir. This SMS is advising customers to click on a link to accept new Terms of Service.
This SMS was NOT sent by eir.
Do not click on the link within this SMS & please delete this SMS immediately.
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Our social care opening hours are 9am to 7pm Monday to Friday and 9am to 5:30pm on Saturday's.
Please get in touch if there is anything that we can help you with.
-the eir team.
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The open eir team has arrived in Donegal and are working to restore service for impacted customers as quickly as possible. Thank you for your patience at this time. the eir team.
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We are aware that a scam SMS is circulating claiming to be from eir. This SMS is advising customers to click on a link to accept new Terms of Service.
This SMS was NOT sent by eir.
Do not click on the link within this SMS & please delete this SMS immediately.
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You're more than welcome and so glad I could help. Thank you all for bringing this to my attention. Hope you all have a great day ahead -Kyle
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@Facts_2018 Hi there, can you please follow us @eircare so that we can respond to your DM there? -Rinu
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Trees have fallen due to the storm, bringing down overhead fibre wires between Enniscorthy and Oulart, Co Wexford. The County Council has moved the fallen trees and the open eir teams are on site now to begin the repairs as soon as it's safe to do. Thank you, the eir team.
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Thanks for all the tweets today. To help reduce the spread of Covid 19 and the need for social distancing our team we will be off on Sunday. We'll be back online on Monday at 8 am. Take care & be safe everyone.
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Hi everyone.. Please be alert to phishing and other COVID-19 scams in this time of uncertainty. Take care & be safe.
We would like to make the public aware of the possibility for fraudsters exploiting the spread of Coronavirus to carry out scams. The main types of scams include Phishing, Social Engineering Scams and Fraudulent Selling. For information document go to - garda.ie/!MVV257
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We are aware of an issue currently impacting some customers mobile services.
The issue has been identified and our team are working to resolve this as quickly as possible. We apologise for any inconvenience caused by this. Thank you for your patience, the eir team.
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Virgin customers can get the Setanta Sports Pack FREE with eir Broadband. Don’t miss out. Call 1800500300 or buy on eir.ie
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Hi Aodh, Our apologies for the inconvenience. Would you please DM the van details and we will escalate this?
-Hema
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Some of our customers might be experiencing some difficulties trying to access their "my eir" accounts. This is currently being looked into. Sincere apologies for any inconvenience caused. More info at eir.ie/support/latest-update…
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Good morning,
We are online and ready to go so please get in touch if there is anything we can help you with.
Have a good day, the eir team.
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A service issue was caused by accidental damage by a third party impacting some customers outside Cahersiveen and the surrounding areas. Our Open eir team are working to resolve the issue as quickly as possible. Thank you for your patience, the eir team.
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We are currently experiencing issues affecting our broadband service in several parts of the country. We are working to resolve this as soon as possible.
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Good morning,
We are online and ready to go so please get in touch if there is anything we can help you with.
Have a good day, the eir team.
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Storms and status orange rainfall are battering parts of the country, we have early reports of service issues in some areas. Our open eir team is assessing the situation. We'll keep you updated as we receive more information. The eir team.
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We are currently unable to receive calls into our support centres due to system issue. Please see updates here community.eir.ie/service-upd…
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Good morning,
We are online and ready to go so please get in touch if there is anything we can help you with.
Have a good day,
The eir team.
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We're aware that there is currently an unsolicited message in circulation containing a link for 3 months free webmail. Please ignore & delete immediately as this is not a legitimate message from eir and could be a phishing attempt.
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Some of our customers may experience difficulties accessing "my eir" through the app. A message will appear that there is a certificate error. If you receive this message, please go to the app store and download the latest version of our app.
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Good morning,
We are online and ready to go so please get in touch if there is anything we can help you with.
Have a good day, the eir team.
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We are currently experiencing longer than usual call wait times and we apologise for this.
eir is in the process of building new customer care teams throughout Ireland to improve the service we offer customers. Support is also available at eir.ie/chatnow/
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We are aware of an issue currently impacting some eir TV customers. Our team is aware of the cause of the issue and are currently working to resolve this as soon as possible. Thank you for your patience, the eir team.
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Hopefully he's finished his shift before 3 so he can make it to Swansea in time for kick off :) - Adam
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Good morning,
We are online and ready to go so please get in touch if there is anything we can help you with.
Have a good day, the eir team.
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We are aware that some of our customers may still experience login issues with their webmail. We can assure you that our IT department is working on this to get this resolved as soon as possible. Sincere apologies for any inconvenience caused
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This week we are going to show you how to optimise your WiFi at home. Our first tip: Location, Location, Location piped.video/watch?v=ommcQdPl…
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Generally, the fraudster does not actually have your number; rather they use an autodialler to call hundreds of random numbers automatically. If you receive an unsolicited call we advise: do not return missed calls from unknown international numbers
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Our eir mobile team has identified the issue and are working to resolve it as quickly as possible. We expect to have an update on the resolution shortly.
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We are aware that damage from #StormIsha has affected some customers' services. Our repair teams are continuing to work as safely & quickly as possible to restore service to those affected. We thank you for your patience. #ConnectingIreland
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We are officially launched as eir's new Twitter care channel so tweet us we are always delighted to help #lifeoneir
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We are aware that customers are receiving spurious automated calls pretending to represent Irish Telecom providers & claiming that their service has been compromised. eir are not currently engaged in any outbound activity advising of this. More info here bit.ly/2myNuJn
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Good morning,
We are online and ready to go so please get in touch if there is anything we can help you with. Have a good day, the eir team.
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Good morning,
We are online and ready to go so please get in touch if there is anything we can help you with. Have a good day, the eir team.
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Morning Guys, we're online and ready to help with your queries. Tweet us or post to our #eir community
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Hi James,
We are fully aware of the current internet issue (DNS outage) and our higher officials are investigating on this matter. However, there is no timeframe for restoration. We’re sorry for the inconvenience. -Fathi
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Check out our latest blog post about keeping your kids safe on the internet blog.eir.ie/16-easy-promises…
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Good morning,
We are online and ready to go so please get in touch if there is anything we can help you with.
Have a good day, the eir team.
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Hi there,
Thanks for getting in touch. Please send us a DM with your details and we will help you out. Thank you.
- The eir team
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Each week 40 new team members begin taking calls from our new hubs in Sligo, Cork and Limerick. We will keep you updated as our customer care issues are resolved. For more information eir.ie/support/
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Hi there, I would have to advise you that we don't tolerate cursing here on this channel and ...
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Good morning,
We are online and ready to go so please get in touch if there is anything we can help you with. Have a good day, the eir team.
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A big thank you to the @Openeir team around the country who are out repairing damage caused by Storm Barra.
Please report any damage to the open eir team on the dangerous plant line at 1890 245 424.
Be careful out there folks. #StormBarra
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The technical issue impacting calls reaching our care team has now been resolved and full service has been restored. Thank you for your patience, the eir team.
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Short interruption to customer's service community.eir.ie/service-upd…
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Hi Susan, currently, there is an ongoing issue with eir mobile network. Our technical team is working on this & will resolve the issue as soon as possible. Apologies for the inconvenience. -Rinu
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Hi Erica
We have responded to your DM and we will help you out here. Thank you for your patience.
- The eir team
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Good morning,
We are online and ready to go so please get in touch if there is anything we can help you with. Have a good day, the eir team.
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Morning Guys, we're online and ready to help with your queries. Tweet us or post to our #eir community
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Hi there, thanks for getting in touch. Please send us a DM with your details and we will help you here. Thank you
- The eir team
That's all from us this evening. Thanks to everyone who got in touch. We'll be back on Monday, December 27th at 10am.
We wish you a very happy and safe Christmas, the eir team.
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Good morning,
We are online and ready to go so please get in touch if there is anything we can help you with.
Have a good day, the eir team.
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All known issues with web-mail have now been resolved. Apologies for any inconvenience caused to our customers.
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That's all from us this evening. Thanks to everyone who got in touch. We'll be back in the morning from 9am. The eir team.
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Excited for the #CCMALIVE awards tonight and looking forward to our name up on the the new Twitterwall goo.gl/QA0Z4N
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Checkout the movies you love this Christmas on the eir community blog blog.eir.ie/the-movies-you-l…
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We are currently experiencing a technical issue which is impacting My eir. We are working to resolve this issue as quickly as possible and we apologise for the inconvenience. In the meantime, we are here to help in anyway we can. Thank you for your patience.
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Hi Conor, thanks for getting in touch. I'm sorry to hear this & I do apologise for any inconvenience caused. Once you've logged..
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Hi there Michael.
Can you please DM us the following details:
1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB
5) Your full postal address
6) Outline of your query
Once we get this, we would be happy to help you here.
Thank you.
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Hi there, thanks for bringing this to our notice. I'll have this relayed to the relevant team for you. My sincere apologies for the inconvenience this has caused. -Praveen
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That's all from us this evening. Thanks to everyone who got in touch. We'll be back in the morning from 9am, the eir team.
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Our team are continuing to work on the issue impacting mobile service for some customers.
Services are continuing to return to normal for mobile users and we are working to ensure a full restoration as soon as possible. Thank you, the eir team.
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Good morning 😊
We are online and ready to help so please get in touch here if there is anything that we can help you with. You can also contact us by phone. The average wait time to speak to us on the phone is available on eir.ie and updated throughout the day.
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Read about our work with @Chernobyl on building a home of hope for orphans in Belarus at blog.eir.ie/eir-chernobyl-ch…
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-We are following HSE guidelines on this to ensure we can do it in a safe environment. We are working tirelessly to ensure customers can work from home and also people requesting for faults to be fixed.
-Andre
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We are currently experiencing a technical issue which is impacting calls reaching care. We are working to resolve this issue as quickly as possible and we apologise for the inconvenience. In the meantime, we are here to help in any way that we can. Thank you for your patience.
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We are looking for people to help improve eir.ie through online surveys or in-person interviews. Register at ethn.io/87057
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