Here to help with: • Billing • Tech support • Account issues Support available in the US 8am - 8pm EST 24/7 support: help.discoveryplus.com
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Our team is working to address the outage that is currently impacting customers across all platforms. We will let you know as soon as we have an update to share. We appreciate your patience as we work to resolve this issue.
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We're aware that some customers can't access discovery+ right now. Thanks for your patience as we work to resolve this as quickly as possible. Please check help.discoveryplus.com for updates.
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Our team is working to address the outage currently impacting select customers. We will let you know as soon as we have updates to share. Thanks for your patience!
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Show content is now loading, and the problem has been resolved. We appreciate your patience while we looked into the issue. If you're still having problems loading or streaming episodes, try closing and relaunching the app. Please contact us if you have any further issues.
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We're aware of the error some users may be experiencing. Our internal teams have made progress fixing the issue and all should be back to normal shortly. Thank you for your patience!
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Some customers temporarily lost access to discovery+. This issue should be resolved now. Please contact us at help.discoveryplus.com if you are still unable to access discovery+.
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We are aware of the issue with show content not loading that is currently affecting all platforms and are working to resolve it. We apologize for any inconvenience this is causing, and we will provide an update as soon as one is available.
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Hi Laura, Sometimes shows/episodes may not be readily available on the discovery+ US app just yet due to our content licensing agreements. However, we're happy to share your interest with our development team in seeing Richard Hammond's Workshop added in the future!
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Some customers temporarily lost access to discovery+. This issue should be resolved now. Please contact us at help.discoveryplus.com if you are still unable to access discovery+.
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All users should now be able to access the app without an error message. If you continue to experience issues, please reach out to us at help.discoveryplus.com. We apologize for the inconvenience.
Our team is working to address the outage currently impacting select customers. We will let you know as soon as we have updates to share. Thanks for your patience!
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Last night, we had an outage affecting all platforms but has since been resolved and you can resume streaming discovery+. We apologize for any inconvenience this caused. If you continue to have trouble or have additional questions, please contact us at help.discoveryplus.com.
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Hi there, thanks for getting in touch with us. Please send us a DM or an email at help@discoveryplus.com so we may assist you with your search for Cutthroat Kitchen!
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While discovery+ is not currently available on PlayStation, we're listening and will add your request to the list! You can also sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to….
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Thanks for this feedback Karmen! We will be happy to pass along your request of adding support for PlayStation. Did you know you can sign-up for discovery+ directly through the Amazon Prime Video app? Email us at help.discoveryplus.com and we will help you get you set up.
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We’re here to help! Try clearing your device cache and data. If this issue continues, visit help.discoveryplus.com to submit a ticket and our team can review and get back to you. Thanks!
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While discovery+ is not currently available on Fire tablets, we're listening and will add your request to the list! You can also sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to…
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We are sorry to hear you are having trouble with the app. Our development team was able to identify and fix this issue, and it should now be resolved. If you continue to have trouble, please reach out to us at: help.discoveryplus.com.
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Sounds like you need some help, Amy. If the app won’t load or keeps crashing, try clearing your app's cache and data. Please contact us by visiting help.discoveryplus.com if the issue persists so that our team can review this with you further.
Thank you for letting us know of your interest in a discovery+ app for PlayStation, Leigh! Though this isn't currently available, we will gladly pass along your interest to our development team. If you have any additional suggestions or feedback, please let us know!
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Hi Dave, we know this is a bummer. Unfortunately, content is only available to stream in the U.S. and its territories at this time. If you’d like to be informed of new platforms and location availability as they roll out, sign up for email updates here: get.discoveryplus.com/how-to…
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Hi RJ, you can now subscribe to discovery+ through the Amazon Prime app and access it on PlayStation. If you have any additional questions, please reach out to us at help.discoveryplus.com.
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Hi there, while discovery+ is not currently available on PlayStation, we're listening and will add your request to the list! You can also sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to….
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Hi Penelope, if you have a pre-existing subscription, you'll need to cancel it before redeeming the gift subscription. If you have trouble, please reach out to us at help.discoveryplus.com.
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We'd love to help you edit your profile on your Roku device, Anthony! Please send us a Direct Message at your convenience and we'll be standing by to assist you.
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We truly apologize for any inconvenience during last night's outage. This issue has now been resolved. If you continue to experience trouble with the app, try closing & relaunching the app. Please let us know via DM if you continue to experience this issue, we'd be glad to help!
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Sounds like you need some help. If the app won’t load properly, try clearing your device cache and data. Please contact us by visiting help.discoveryplus.com if the issue persists so that our team can review this with you further.
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We are sorry to hear you are having trouble with the app, Lisa. Our development team was able to identify and fix this issue, and it should now be resolved. If you continue to have trouble, please reach out to us at: help.discoveryplus.com.
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Hi Kevin, thank you so much for taking the time to share this feature request with us! We will be happy to pass this request along to our development team for future consideration. If you have any additional suggestions, please feel free to contact us at help.discoveryplus.com.
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We’re here to help, Nikki! Can you tell us a little more so we can assist you? Please send us a DM and our team will reach out with next steps.
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Playback issues are no fun! Try manually restarting your modem and device, and if that doesn’t help, send us a DM with your email address. You can share more detail and our team can get back to you.
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Hi Chrissy, we are sorry to hear you are having trouble with the app. Our development team was able to identify and fix this issue, and it should now be resolved. If you continue to have trouble, please send us a DM.
Hi Patty! discovery+ is a streaming app similar to Netflix and Hulu. To get started streaming with us, you will need a reliable internet connection and a device from this list: discoverypl.us/supporteddevi…. To sign-up for a 7 day free trial, just visit: discoveryplus.com/.
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Hi there, you can now subscribe to discovery+ through the Amazon Prime app and access it on PlayStation. If you have any questions or need assistance please let us know at help.discoveryplus.com.
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We’re here to help, Josh! Can you send us a DM with your email address so that we can investigate further for you?
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Love the suggestion! Thanks for taking the time to share it with us. We will pass it along to our team for consideration.
discovery+ is a streaming app that's available to view on a wide range of devices and we'd love to help you get set up! Can you please send us a DM so we can assist?
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We’re here to help Nikki! Please, try clearing your device cache and data. If this issue continues, visit help.discoveryplus.com to submit a ticket and our team can review and get back to you. Thanks!
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Hi Sam, while discovery+ is not currently available on LG Smart TVs, we're listening and will add your request to the list! You can sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to…
Hi Kevin, selecting the 'Cancel' option that appears towards the end of each episode is not intended to stop AutoPlay, but to remove the 'Up Next' module from your screen. We apologize for any confusion this has caused and are evaluating how to improve this particular action.
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Hi Vicky, please send us a DM and submit info about your experience and our team will reach out with next steps.
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Hi Hailee! The US support team monitors this account, but you can reach out to the UK support team here: support.discoveryplus.com/hc….
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We’re here to help, Anthony! Can you tell us a little more so we can assist you? Please send us a DM and submit info about your experience and our team will reach out with next steps.
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Hi Cailyn, sorry to hear you're experiencing trouble while navigating the discovery+ app. Please attempt to clear your device cache and data. If you are still having trouble, please send us a message or contact us at help.discoveryplus.com. We'll be standing by to help out!
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Sorry to hear you're experiencing this issue while casting, Tricia. Please send us a DM and include information on the device you're casting to/from and your email address so that we can troubleshoot.
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Hi Mel, here’s a handy list of all our supported devices: get.discoveryplus.com/how-to…. If your device isn’t listed, sign up for email updates and you’ll be the first to know when new devices are added. Thanks!
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Hi Nat, while discovery+ is not currently available on PlayStation, we're listening and will add your request to the list! You can sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to…
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We’re here to help, Kenzie! Can you please send us a DM and submit info about your experience so that our team can review this with you further.
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Well that doesn’t sound right, Tammy. We’re here to help!
If the video player freezes or crashes during ad breaks, try clearing your device cache and data. If this issue continues, please DM us and our team can review and get back to you. Thanks!
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We know this is a bummer. Unfortunately, content is only available to stream in the U.S. and its territories at this time. If you’d like to be informed of new platforms and location availability, sign up for email updates here: get.discoveryplus.com/how-to…
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We’re here to help, Cassidy! Can you tell us a little more so we can assist you? Please send us a DM and submit info about your experience and our team will reach out with next steps.
We are sorry to hear you are having trouble with the app. Our development team was able to identify and fix this issue, and it should now be resolved. If you continue to have trouble, please send us a DM.
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That definitely sounds frustrating Steve, but we can help! Please try unplugging your Roku for 30 seconds then plug it back in. If the issue continues, email us at help.discoveryplus.com and we will be happy to investigate this further for you.
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We're here to help! First, make sure both your device and your TV meet the requirements for screen casting or using AirPlay, then try restarting your casting session. Please send us a DM if this doesn't resolve your issue, and our team will review this further with you.
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Hi Dotty, you can now subscribe to discovery+ through the Amazon Prime Video app and access it on most Vizio Smart TVs. We would love to help you get set up! Can you reach out to us at help.discoveryplus.com so we can assist?
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Well that doesn’t sound right, Danielle. We’re here to help! Please try clearing your device cache and data. If this issue continues, send us a DM so our team can review and get back to you. Thanks!
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While discovery+ is not currently available on PlayStation, we're listening and will add your request to the list! You can also sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to….
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While discovery+ is not currently available on PlayStation, we're listening and will add your request to the list! You can also sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to….
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While discovery+ is not currently available on LG Smart TVs, we're listening and will add your request to the list! You can also sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to….
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We’re here to help! If the video player freezes or crashes during ad breaks, try clearing your device cache and data. If this issue continues, send us a DM and our team will review and get back to you. Thanks!
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Hi there, you can now subscribe to discovery+ through the Amazon Prime app and access it on Vizio Smart TVs. If you have any additional questions, please send us a DM. Thanks!
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Hi Wonko! At this time, Snooker is not available on discovery+ due to content licensing restrictions. We will be happy to share your request for Snooker to be added with our internal teams. Your experience is important to us, and we would love to keep you as a valued supporter.
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Hi Johnson, simply put, the quality of the video you're watching is based on the strength of your wireless connection. Try restarting your router and device. If that doesn’t help, please send us a DM and share more detail and our team can get back to you.
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Playback issues are no fun! Try restarting your router and device, and if that doesn’t help, contact us by visiting help.discoveryplus.com. You can share more detail and our team can get back to you.
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While discovery+ is not currently available on PlayStation, we're listening and will add your request to the list! You can also sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to….
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So sorry for any disruption this may have caused. This issue has since been resolved. Please make sure to update to discovery+ version 2.7.4 at your earliest convenience. If the error persists, try closing and relaunching the app.
Love the suggestion Ashley! Thanks so much for taking the time to share it with us. While picture in picture isn't currently available on discovery+, we will be happy to pass this along to our development team for consideration.
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We'd love to help improve your streaming experience! Could you please visit help.discoveryplus.com to submit a ticket with information about your devices so our team can work with you to resolve this? Thanks!
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While discovery+ is not currently available on LG Smart TVs, we're listening and will add your request to the list! You can also sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to….
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We truly appreciate your patience & apologize for any inconvenience this outage has caused. This issue has now been resolved. Please DM our team if you continue to experience further issues, we'd be glad to help!
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Hi Lexi, yes, you can now subscribe to discovery+ through the Amazon Prime Video app. If you have any additional questions, please send us a DM.
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Sounds like you need some help, Michael. Try clearing your device cache and data. Please contact us by visiting help.discoveryplus.com if the issue persists so that our team can review this with you further.
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Hi Ellyn, Playback issues are no fun! Simply put, the quality of the video you're watching is based on the strength of your wireless connection. Try restarting your router and device, if you still have trouble, send us a DM and our team will get back to you.
While discovery+ is not currently available on LG Smart TVs, we're listening and will add your request to the list! You can also sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to….
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Hi Tasha, here’s a handy list of all our supported devices: get.discoveryplus.com/how-to…. If your device isn’t listed, sign up for email updates and you’ll be the first to know when new devices are added. Thanks!
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Hi there! This is definitely not the experience we wish for you to have. If you're still experiencing issues with discovery+, please send us an email at help@discoveryplus.com or send us a Direct Message. We're always happy to help!
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We are sorry to hear you are having trouble with the app. Our development team was able to identify and fix this issue, and it should now be resolved. If you continue to have trouble, please reach out to us at: help.discoveryplus.com.
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We would love to look into this for you. Could you please send us a direct message with your email address and how the app is behaving so that we can investigate? Thanks!
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We are sorry to hear you are having trouble with the app. Our development team was able to identify and fix this issue, and it should now be resolved. If you continue to have trouble, please send us a DM.
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Sounds like you need some help, Bekah. If the app won’t load properly, try clearing your device cache and data. Please contact us by visiting help.discoveryplus.com if the issue persists so that our team can review this with you further.
Hey! discovery+ will continue as a stand-alone service and you can continue to enjoy the same discovery+ app and content that you know and love. Let us know if you have any other questions we’d be happy to help.
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Hi Vishal, if you have subscribed to discovery+ through Amazon Prime, your username and password will not work on the discovery+ app. You must use the Amazon Prime Video app to access the content. If you have any additional questions, please email us at help.discoveryplus.com.
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Here’s a handy list of all our supported devices: get.discoveryplus.com/how-to…. If your device is supported, you can usually find the discovery+ app by searching your device’s app store. If you have trouble, please reach out to us at help.discoveryplus.com.
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Our UK support team will be happy to assist you with this. You can reach them at discoveryplus.co.uk/
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Hi Penelope, you can purchase a year gift subscription for fewer transactions. For more information visit gift.discoveryplus.com/
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We’re here to help! Please, try clearing your device cache and data. If this issue continues, send us a DM and our team will review and get back to you. Thanks!
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We will be happy to pass along your request to add PlayStation to our supported devices list. If you have any additional feedback of suggestions, please email us at help.discoveryplus.com.
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While discovery+ is not currently available on PlayStation, we're listening and will add your request to the list! You can also sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to….
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We are sorry to hear you are having trouble with the app. Our development team was able to identify and fix this issue, and it should now be resolved. If you continue to have trouble, please send us a DM.
Hi there, you can give the gift of discovery+ here: gift.discoveryplus.com/.
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We are sorry to hear you are having trouble with the app. Our development team was able to identify and fix this issue, and it should now be resolved. If you continue to have trouble, please send us a DM.
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Sounds like you need some help. If the app won’t load, try clearing your device cache and data. Please send us a DM if the issue persists so that our team can review this with you further.
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Hi Lavonna, Can you tell us a little more so we can assist you? Please send us a DM and submit info about your experience and our team will reach out with next steps.
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We’re here to help, Tammy! Can you tell us a little more so we can assist you? Visit us at help.discoveryplus.com and submit info about your experience and our team will reach out with next steps.
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Hi Trina, we will happily pass along this suggestion to our development team. Did you know you can subscribe to discovery+ through the Amazon Prime Video app and access it on most LG Smart TVs? Please email us at help.discoveryplus.com & we will be happy to help you get set up.
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Hi there! You can now subscribe to discovery+ through the Amazon Prime Video app and access it on PlayStation. We would love to help you get set up! Can you reach out to us at help.discoveryplus.com so we can assist?
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While discovery+ is not currently available on LG Smart TV, we're listening and will add your request to the list! You can also sign up for email updates at the link below and you’ll be the first to know when new devices are added. get.discoveryplus.com/how-to….
Hi Rafal, your discovery+ account should work across devices and you can have up to 4 active streams at once. If you are having trouble getting signed in, please send us a DM so that our team can review and assist you with this further.
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Hi Tasha, here’s a handy list of all our supported devices: get.discoveryplus.com/how-to…. If your device isn’t listed, sign up for email updates and you’ll be the first to know when new devices are added. Thanks!
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We are sorry to hear you are having trouble with the app. Our development team was able to identify and fix this issue, and it should now be resolved. If you continue to have trouble, please send us a DM.
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We are sorry to hear you are having trouble with the app. Our development team was able to identify and fix this issue, and it should now be resolved. If you continue to have trouble, please reach out to us at: help.discoveryplus.com.