The unified platform for human and AI agents. Join us: cresta.com/careers 👩🏻💻👨🏼💻👩🏽💻👨🏻💻🤖
San Francisco
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- Followers 1,420
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THRILLED TO ANNOUNCE OUR Series C funding!
$80M at a $1.6B valuation led by @Tiger_Global and joined by industry leaders @Genesys, @Five9, @jpmorgan, @Zoom, and @CarMax!
And welcoming back @sequoia, @GreylockVC, @a16z, and @PorscheVentures. (1/2)
bit.ly/3CYxgQs
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Through our new partnership with @Porsche Cars North America and Porsche Financial Services, we're revolutionizing the entire automotive customer journey through AI. @zaydenam and @SebastianThrun shared more with @WSJ's @JaredCouncil. wsj.com/articles/porsche-ven…
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Turn every customer interaction into an opportunity with Cresta!
Learn more about our patent-pending Expertise Engine that provides real-time assistance for contact center agents and deep insights for managers. bit.ly/3bhlJ1g
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Introducing Action-Directed GPT-2, a new language model that can be controlled by directing it to say what you want it to say.
In sales environments, this approach has increased compliance, conversion, and order value. Read more in our blog! cresta.com/blog/action-direc…
#GPT2 #AI
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Today’s a big day for Cresta — we’re announcing our #SeriesB, and @carl_eschenbach of @sequoia is joining our board! He and Co-founder @zaydenam joined @Forbes @aayushipratap to talk through what's next for us.
bit.ly/31y22gS
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We would like to officially welcome Ping Wu as our Vice President of Engineering and Product!
Ping was the co-founder of Google's Contact Center AI solution and has spent the last 13 years developing industry-leading Conversational AI products.
bit.ly/3DcGE2o
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Our company has once again been recognized for its innovation and category leadership!
Today, we are honored to be named as one of Forbes' #AITop50 for the second year in a row!
Check out the article: bit.ly/3sTHV8m
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“We’re one of the few technical teams where we’re just obsessed with the customer, to the point where it’s normal for people on our team to fly to the customer and live by a call center in an Airbnb for a week.” - @zaydenam
techcrunch.com/2020/02/03/ai…
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To scale as an #AI software company, we strive to accelerate our speed to develop and iterate our ML models. In this blog post, @_navjotts_ shares how our classification pipeline has evolved and how we reduced our labeling cost and efforts by over 10x.
cresta.com/blog/how-we-reduc…
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🚀 BIG NEWS: Cresta secures $125M in Series D funding 🚀
This investment accelerates our vision to turn customer conversations into a competitive advantage. Time to get to work. 💪
Get all the details here:
cresta.com/company-news/cres…
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NYTimes’ @SteveLohr looks at why labor productivity growth has been stagnant in US - despite promises of AI. Good news Steve finds, @Cresta delivers on this promise and customers like @CarMax are seeing increased efficiency and sales as a result nyti.ms/3sUP1w8
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We showcased our framework for controlling state-of-the-art language models to generate text that is action-directed to help sales agents optimize their sales performance. Talk by @noctijess and @misrasaurabh1.
Thanks @BayAreaNLP for letting us host this meetup!
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Reaching new heights for ergonomic coding. Where do you like to #code?
#startups #machinelearning #ai #cresta #coding #tech #sf #python #react #typescript #tensorflow
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THANK YOU, NASDAQ!! So honored to be featured today! Thank you Tiger Global Management, @sequoia, @GreylockVC, @a16z, @jpmorgan, @Genesys, @Five9, @Zoom, and Porsche. The future of the contact center is so bright!
#CX #CustomerExperience #AI #contactcenter #callcenter #AI
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Cresta ❤️ @InstabaseInc ! Thanks @anantpb for sharing your stories with us tonight.
#machinelearning #ai #startups #tech #coding #python #tensorflow #react #typescript #sf #instabase #cresta #crestaAI
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Spotted: CMO Scott Kolman and Director of Product Joshua Levin at Enterprise Connect '23!
Yesterday they represented Cresta at the @Five9 booth and caught up with @AragonResearch1. Looking forward to a great rest of the event 🙌
#enterpriseconnect #enterpriseconnect2023
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It’s been just over a year since we launched from stealth, and we’ve just announced our #SeriesB.
To mark the occasion, our founders @zaydenam, @timshi_ai, and @SebastianThrun have shared a letter with Team Cresta.
#ExpertiseAI
bit.ly/3dBzEQX
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Come say hi! 👋🌊
@brandonmp44 @crestaengineers @graphqlsummit
#graphqlsummit #GraphQL #machinelearning #ai #startups #tech #coding #python #tensorflow #react #typescript #sf
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Thank you @mleslie45 for sharing your wisdom and war stories today!
#machinelearning #cresta #ai #markleslie #cresta #nlp
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We are thrilled to announce that Cresta has made @Forbes' #AI50 list 🎊 This list recognizes the most promising artificial intelligence-centered businesses, and we're honored to be included for a third time.
cresta.com/blog/cresta-named…
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After spending a year working with the world's most innovative brands, it became clear, customer service teams need real-time Intelligence too! Today, our team is excited to announce Cresta for Customer Service!
Check out our blog for more!
cresta.com/blog/announcing-c…
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THRILLED THAT CRESTA IS ON THE @FORBES AI 50 LIST FOR THE THIRD STRAIGHT YEAR
This honor signals how Cresta is leading the charge in using AI to unlock the power of customer service #ForbesAI50 #CX #AI #contactcenter #callcenter #AI
bit.ly/3NjzUEr
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☎️Wondering how contact centers are driving business continuity and preserving customer experience during COVID-19? Join Cresta and industry leaders from Cox, Intuit, Sleep Number, and TTEC to find out.
cresta.com/talks/covid-19/
#remoteworkforce #WFH #cx #contactcenter #crestaAI
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Cresta's Spring Product Launch: The Sound of Expertise pscp.tv/w/cx98BjFvTlFsa3ZWWG…
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Join our co-founders @zaydenam and @timshi_ai for Cresta's Spring Release: The Sound of Expertise! Broadcasting on LinkedIn Live and other social channels on Tuesday, March 16th at 9:00 am PST.
Register now: bit.ly/3sNOWrM
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Think about the last time you taught someone something difficult. Did you tell them what to do, or did you show them how it’s done?
@timshi_ai explains the ethos behind Cresta's AI and how we teach contact center agents to perform like experts.
#ai
cresta.com/blog/software-tha…
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When @SebastianThrun surprises us at the new office then stays until midnight as we push our e2e model 🤖 🥳
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Exciting news! @SaamMotamedi from @GreylockVC mentioned @Cresta during a @Bloomberg interview. It's an honor to be recognized as an AI-powered customer service leader. We're committed to innovation and pushing boundaries.
Watch the full interview here: bloomberg.com/news/videos/20…
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Creator vs. Transformer
Taras (the Creator) battles Peter's AI (the Transformer) in EdgeConnect! EdgeConnect is a game created by Taras that is better than Go (mostly more hexagonal). Peter trained his Deep RL AI from scratch using self-play, and it's already crushing itself.
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🌻 Summer is in the air, which means that Cresta's 'Summer Release' is right around the corner!!
Join our founders @zaydenam, @timshi_ai & guest @erikbryn to see how we're transforming customer care from a cost center to a strategic growth driver.
bit.ly/34GajBc
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@cresta & @Five9 combining The Intelligent Cloud Contact Center with Real-Time Intelligence, turning real-time insights into real-time results.
Learn more about it on our latest blog post: cresta.com/blog/cresta-and-f…
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"When you have wind at your back, don’t pay attention to being cheap, pay attention to growth" 🚀
Thanks @mleslie45 for sharing your wisdom with Cresta! Making this an annual tradition 😄
(left: 2020, right: 2021)
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HUGE thank you to @Nasdaq for featuring us for a second time! 🎉 We’re celebrating the launch of our summer release in style! Love seeing Cresta loud and proud in @TimesSquareNYC.
#Cresta #AI #CX #CustomerExperience #ContactCenter #CallCenter
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Questions about #generativeAI have been circling the minds of revenue-generating contact center leaders.
Forrester Principal Analyst Seth Marrs and Cresta CMO Scott Kolman provide answers and insights for the #contactcenter in our newest article 👇
cresta.com/blog/the-impact-o…
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At #CCWVegas, Cresta's Director of Customer Value, Chris Reese, joined Julian Tiongson, Manager of Product Marketing at @Five9, to discuss how Cresta and Five9 work to deliver exceptional #cx.
Check out the full video here: cresta.com/blog/five9-and-cr…
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#tbt to co-founder
@zaydenam's insights on Why Machine Learning is Hard
ai.stanford.edu/~zayd/why-is…
#machinelearning #ai #startups #tech #coding #python #tensorflow #react #typescript #sf
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What does it take to build real-time AI that operates at the speed of conversation? Our engineers spill their secrets on the new Cresta Engineering Blog. Visit us and follow along at engineering.cresta.com/
#ai #ArtificialIntelligence #Cresta
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We're excited to share our recent collaboration with @Accenture at their AI Lab in San Francisco for Cowork Wednesday!
Our CEO @ping_wu and Co-Founder and CTO, @timshi_ai presented how our enterprise-grade generative AI platform is transforming the contact center industry. (1/3)
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We are ecstatic to introduce Russell Banzon as Cresta’s new Chief Marketing Officer. With 10+ years of AI and go-to-market experience, we know Russell will do great things for our company and industry. 🌟
🔗 Press release: cresta.com/press/cresta-welc…
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Don't miss out on a #productivity boost — maximize your efficiency with custom summarization! Dive into this article to discover how this game-changing technology can save you hours of after-call work ➡️ cresta.com/blog/how-custom-s…
#contactcenter #agentsupport #automation
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We don't believe in a black-box approach to #AI.
That's why we recently launched "Suggestions Director!"
Provide direct feedback to our AI models, improving overall quality and transparency.
Learn more in our blog by @misrasaurabh1 and @plusepsilon : bit.ly/3fc4dPo
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Cresta CEO Ping Wu at @deepfestai, the premier event for global AI leaders 📸
The inaugural event unveiled government AI initiatives & cutting-edge innovations. Wu spoke with leaders from @hippocraticai & @SiliconVlyBank in a panel on “The New Era of Generative AI” #DeepFest24
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It’s a big day for @Cresta as we unveil our latest platform offerings with the launch of two new products, and exciting updates to Agent Assist and Director. Read more about our Summer 2022 Release here 👉 cresta.com/blog/summer-2022-…
#Cresta #CX #CustomerExperience #AI
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IT’S HERE!! Just received the physical CX 2022 Award for “Most Innovative Product” from @cxtodaynews. Looks great in the office!
Learn how Cresta is delivering Real-Time Intelligence for contact centers: bit.ly/3GRKBu4
#CX #contactcenter #callcenter #enterpriseconnect
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spotted: our own @brandonmp44 en route to the soma office! 🛴😀
#machinelearning #startups #cresta #crestaai #scooters #tech #sf #python #tensorflow #react #typescript
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@crestaengineers at @graphqlsummit! Catch @brandonmp44 speaking on "How to talk to your boss about GraphQL" 🖥
#graphqlsummit #GraphQL #machinelearning #ai #startups #tech #coding #python #tensorflow #react #typescript #sf #crestaAI #cresta
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"Instead, I think some of the biggest advances come from combining what a human and machine can do to achieve things that neither could do apart." Our CEO @zaydenam explains our #AI approach to @uniteai: unite.ai/zayd-enam-co-founde…
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Yesterday at #CCWVegas: Cresta Director of Customer Value, Chris Reese, spoke with Julian Tiongson, Manager of Product Marketing at @Five9 about the Promise of #CX @CustContactWeek #PartnerPowered
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We are excited to officially unveil Cresta - helping office workers become Experts on Day 1 @zaydenam @timshi_ai @saammotamedi @SebastianThrun @bhorowitz @cresta_AI
fortune.com/2020/02/03/artif…
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Client data is more precious than ever, especially when it can uncover key insights and turn them into actions. We're proud to announce we've achieved both SOC Type II and PCI-DSS #security compliance. Read more about what that means here: finance.yahoo.com/news/crest…
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SO PROUD!! Cresta has been named to the #IA40 list of the top private companies innovating & building Intelligent Applications, sponsored by @MadronaVentures & @GoldmanSachs. Congrats to all the winners & most of all, to our customers!
bit.ly/3D0DVb3
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Say goodbye to the challenges of personalized agent coaching in contact centers! Introducing Cresta Opera - the no-code AI command center that automates coaching and post-call operations.
#AI #contactcenters #coaching
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Is Throwback Thursday still a thing?? In honor of Day 3 at #CCWAustin, we're throwing it 🔙 to CCW 2023 when we spoke with @Five9 about Cresta's CW promise.
Watch the full interview right here:
cresta.com/videos/cresta-cx-…
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We're honored to be included on this prestigious list of Customer Centricity Award finalists by @ARCETglobal!
Cresta is making it easier than ever for businesses to deliver exceptional customer experiences using AI.
#cx #ai
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We're pleased to announce that we're a launch partner for @awscloud's Contact Center Intelligence solutions! Now more organizations than ever can help agents become experts on day one: prnewswire.com/news-releases…
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Our team of proud billboard parents at the @TimesSquareNYC! Thanks @Nasdaq for putting huge smiles on our faces.
#Cresta #ContactCenterAI #AI #NasdaqBillboard
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Cresta's contact center generative AI software uses real-time intelligence to drive business value. The results speak for themselves!
⭐️ 20% higher CSAT
⭐️ 10% lower AHT
⭐️ 5 hrs saved on average
⭐️ 20% lower ramp time
and more. See all the benefits here: cresta.com/why-cresta/
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We are excited to announce that Cresta has won a 2023 CUSTOMER Product of the Year Award from @tmcnet for the Cresta AI Productivity Suite! 🙌 Get the details here: cresta.com/press/cresta-rece…
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Saying hello to our new office neighbors, the Golden Gate Bridge & the Pacific 👋
📸: drone credit @arnavgudibande
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Thank you @screengoblin @TechCrunch for sharing our story! Excited for the work ahead 💪
AI startup Cresta launches from stealth with millions from Greylock and a16z tcrn.ch/31rw84T by @screengoblin
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Oh no! @timshi_ai ‘s favorite coding spot has been commandeered by @misrasaurabh1 😱 How will Tim respond?!
#ai #machinelearning #startups #tech #cresta #sf #code #tensorflow #python #react #typescript
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Cresta is bringing the 🔥 to CCW Las Vegas next week! Don’t miss the opportunity to hear from one of our amazing customers live!
June 22nd, 11:00 am PT: @CoxComm
June 22nd, 12:00 pm PT: @HiltonGrandVac
June 23rd, 10:00 am PT: @Go_Aptive
bit.ly/3mOkEnx
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How are advancements in AI and machine learning transforming B2B marketing capabilities?
Find out in this exclusive interview between @MarTechSeries and Cresta CMO Russell Banzon (@russellbanzon)!
⭐️🔗martechseries.com/mts-insigh…
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#AI #machinelearning #martech #B2Bmarketing
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Introducing Ocean-1: The World's First Contact Center Foundation Model
This LLM is another milestone in advancing AI for customer facing conversations & culminates our experience in deploying generative AI systems for enterprises.
Get the details: cresta.com/blog/introducing-…
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Happy Monday from snp’s preferred coding spot
#machinelearning #ai #startups #tech #coding #python #tensorflow #react #typescript #sf
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TGIF 🏆 traditions
congrats Peter and @misrasaurabh1 for smashing the demo!
#machinelearning #ai #tensorflow #python #cresta #startups #sf #tech #code
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Our CEO @zaydenam is taking your questions on a @Quora Session on everything from #AI to startups. Ask your question here and stay tuned for his answers on Thursday at noon PT! quora.com/session/Zayd-Enam-…
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We are pleased to announce that Cresta has joined forces with @Acqueon, a leading real-time revenue execution platform, to create an entirely new solution — Acqueon Guidance powered by Cresta.
Read the press release for all of the exciting details!
cresta.com/press/acqueon-and…
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Cresta CMO Scott Kolman @srkolman shares insights from his decades-long career in marketing, including what it's like working at established brands versus startups like Cresta.
Explore his article in @Forbes to learn more ➡️ forbes.com/sites/forbescommu…
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Different industries have different pain points, but how you handle them determines if customers stay or go.
The latest Cresta IQ looks at 1M+ contact center calls to find out what's pissing your customers off.
Read the article by Cresta CEO @ping_wu: linkedin.com/pulse/why-custo…
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Exciting news 🎉 @BainandCompany has named Cresta one of the “Top AI Leaders to Watch” in 2024, as well as one of 15 "must-know" leaders on the list.
We couldn't do it without our team's hard work and our customers' support!
See the full list here: bain.com/insights/ai_leaders…
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What do the printing press, your seat location in a contact center, and AI have in common?
@zaydenam sat down with Cox Communications's Kathleen Preston at @cognition_x 2020 to discuss how AI can help workforces build and share expertise. Enjoy!
piped.video/lwTXSM9ejf8
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Cresta's leaders are pioneering how contact centers can leverage generative AI to drive efficiency, satisfaction, and revenue through automation!
#leadership #generativeai #contactcenters
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Our CEO, @zaydenam, is live with @JamesMaguire on @Datamation
"Much of our work is unique. For example, we can't fully automate a journalist's line of questioning. But AI can serve as a coach, learning from the best and sharing expertise to augment human work" - Zayd
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We’re thrilled to have @streetsenz join Cresta as our Chief Marketing Officer!!
Michael brings a wealth of experience, creativity, and passion to our leadership team and we couldn’t be more excited for him to join.
Welcome, Michael!
bit.ly/2UcyZiu
#AI #Leadership
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After implementing Cresta, @MySnapFinance's employee net promoter and engagement scores skyrocketed.
And the cherry on top? Their customer net promoter scores climbed too.
Empowered employees and delighted customers. This is what a transformative partnership looks like 💪
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The evolution of AI has directly impacted contact centers. With AI evolving so rapidly, more transformations are coming soon. Read our blog on 7 key predictions for how generative AI will shape the contact center world in the next 5 years. #generativeai cresta.com/blog/generative-a…
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Cresta is lucky to partner with top contact center technologies to bring real-time intelligence into any work environment. Find out if our generative AI software can integrate with your contact center technology by exploring our partner network:
cresta.com/partners/
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What's the buzz on Cresta Agent Assist? Here's what our customers are saying! 📽️
Start with Cresta today: cresta.com/product/agent-ass…
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Today @forrester published their Forrester Wave on Conversational Intelligence for Customer Service — In it, Cresta is recognized as a strong performer and receives some of the highest scores in the Current Offerings category! ⭐️ See the details: cresta.com/cresta-named-a-st…
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Last year we introduced Ocean-1, the world’s first #LLM for the #contactcenter, and showed how this model can bring Knowledge Assist to new levels.
Now, we have expanded Ocean-1 to two other use cases: summarization and chat suggestions.
🌊 Learn more:
cresta.com/blog/how-fine-tun…
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Generative AI: how is it helping companies improve customer interactions? And are customers actually enjoying their experiences more because of it?
Find out in next week’s webinar with Cresta and @Metrigy - save your seat today! #generativeai #cx
cresta.com/webinars/the-real…
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SO THRILLED CRESTA IS ON THE @CBinsights #AI100 AGAIN!
This demonstrates how Cresta is using AI to unlock the value of customer conversations for the #contactcenter #callcenter
bit.ly/3wlNsJF
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Our very own @zaydenam is speaking at @MadronaVentures' first-ever Intelligent Applications Summit on Nov. 2. The Summit will explore topics such as emerging trends that matter in #ML & #AI & why we believe Intelligent Apps are the future. 👉 ia40.com/ia40-summit
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Two titans of industry, Carl Eschenbach of Sequoia & Ben Horowitz of Andreessen Horowitz, explain how Cresta is shaping the future of customer conversations. Check it out here: medium.com/sequoia-capital/c…
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How do you predictably forecast contact center sales in unpredictable times?
Join us as and @Intuit's Chris Irwin as we cover the tools and tactics teams are using to drive predictable sales and maximize their 2020 forecasts.
Sign up us02web.zoom.us/webinar/regi…
#contactcenter #ai
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Cresta helps #contactcenters discover, track, and reinforce winning sales behaviors, continuously and in real-time. Our #generativeAI software consists of several solutions, all built to simplify and improve every aspect of your operation.
Learn more: bit.ly/42Wse3h
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In June we launched Ocean-1, a foundation model for the contact center. Today, we're proud to share that Ocean-1 has beat GPT-4 in retrieval-augmented generation.
Learn about what these enhancements mean and how contact centers will benefit: cresta.com/blog/how-ocean-1-…
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We're excited to announce that we are furthering our commitment to security and privacy through our support for HIPAA compliance! HIPAA is a natural next step in our journey for clients who operate in or with the healthcare industry.
#Privacy #Security
bit.ly/3t3E2Q7
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Cresta surveyed 2,000 U.S. adults to better understand how Americans feel about engaging with #virtualagents.
Read the full report to learn how customers are reacting to the rise in virtual communication, and what role #AI plays in it all:
cresta.com/blog/state-of-the…
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#Five9CXSummit starts today! Stop by Booth S9 in the CX Hub to learn how Cresta and @Five9 work together to transform the Intelligent Cloud Contact Center! #partnerpowered
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How can contact center leaders ensure that the people tasked with keeping customers happy are happy themselves? Swipe through to see!
For all the details, visit: cresta.com/blog/a-three-phas…
#employeesatisfaction #contactcenter
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At Cresta, we’ve made it easy to seamlessly integrate our #generativeAI with contact center technologies, bringing real-time intelligence into any environment. Here are some of the names we’re proud to partner with:
@Five9 @Genesys @awscloud @twilio @salesforce @LivePerson
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At Cresta, we’re not just keeping up with the futureー we’re creating it.
Ready to join the revolution?
#ContactCenter #GenerativeAI #CX
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The 2024 Enterprise Coaching Globe report by @AragonResearch1 explores the evolving function of coaching and evaluates 15 providers in the enterprise coaching market, including Cresta 👀
Check out the report: cresta.com/reports/the-arago…
#enterprisecoaching #generativeai
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The future of #ContactCenters is AI-driven. 🚀 Discover the trends that will shape 2025, from hyper-personalization to predictive insights.
Download the free ebook: cresta.com/ebooks/2025-predi…
#AI #CustomerExperience
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