Auth0 Status Updates - If our main StatusPage is unavailable, please check here for real-time updates.
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[status] Investigating: We are currently experiencing an increased error rate in Auth0 services. Our Engineering team is investigating, and we will provide you with further updates as we have them. stspg.io/n1xpdg0yhrk8?u=v0zz…
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A detailed root-cause analysis for our service disruption on April 20, 2021 has been performed and is now available at cdn.auth0.com/blog/Detailed_….
A summary root-cause analysis for our service disruption on April 20th, 2021 has been performed and is now available at cdn.auth0.com/blog/Summary_R…
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[status] Investigating: We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information. stspg.io/4yrr95t8hs5z?u=79s5…
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[status] Investigating: We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information. stspg.io/m5gx6h1w9ckj?u=b1nz…
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[status] Investigating: We are currently investigating a service disruption with high error rates and timeouts. More information will be provided shortly stspg.io/068k8gkvdm79?u=fv3m…
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[status] Investigating: We have received some reports of status.auth0.com being inaccessible. As a reminder, you can also follow the status updates on nitter.app/auth0status. stspg.io/n1xpdg0yhrk8?u=1rdk…
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[status] Investigating: We are seeing an elevated number of timeouts and error rates in our environments. The team is currently investigating. We'll provide updates in the next 15 minutes. stspg.io/4mghr6sm10gl?u=d6nm…
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[status] Investigating: We are currently experiencing intermittent issues in our US-1 region. Our Engineers are currently investigating. stspg.io/fp5fkl33gpkf?u=5bzz…
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[status] Investigating: We have received various alerts and are seeing a high load in our US-1 environment. Most users are unable to log in. Our Engineering teams are currently investigating, and we aim to provide you with an update e… stspg.io/79kf4jhmtn68?u=5hx2…
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[status] Investigating: We are currently investigating an elevated error rate in Auth0. Our Engineers are investigating. stspg.io/d8ymd1x4snn9?u=qmrd…
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[status] Investigating: Our Engineers and on-call teams continue to investigate this set of issues. stspg.io/n1xpdg0yhrk8?u=mlf6…
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[status] Investigating: A set of our customer base has reported being unable to access our Support Center as a result of this issue. If you need to file a ticket, we have enabled a temporary support route, which can be accessed by ema… stspg.io/n1xpdg0yhrk8?u=3qyk…
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[status] Investigating: We are continuing to work on restoring services as quickly as possible. We understand that this is causing a significant impact on your business. stspg.io/n1xpdg0yhrk8?u=79cq…
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[status] Investigating: We are seeing elevated response times in Auth0. Our Engineers are investigating. stspg.io/0csk3qg5flgx?u=vnzy…
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[status] Investigating: Our Engineers have identified some patterns in our databases that we believe could be related to this issue. We are attempting to leverage them to identify the issue stspg.io/n1xpdg0yhrk8?u=xbc2…
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[status] Investigating: We are experiencing an elevated error rate in logins for our US-1 region. Our Engineers are investigating. stspg.io/w15jp3tdvhbj?u=r0bw…
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[status] Investigating: We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information. stspg.io/96jj29801w24?u=x8h1…
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[status] Investigating: We have identified that this issue is coming from our database. However, we are still tracking down the root cause of the issue. We understand that this is an issue impacting the entirety of the environment, an… stspg.io/n1xpdg0yhrk8?u=skvz…
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[status] Resolved: We have now restored the affected regions of @auth0 for US-1, Support Center, and the Auth0 Dashboard. The root cause has been identified and is related to specific queries that created resource contention and impac… stspg.io/n1xpdg0yhrk8?u=0t4w…
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[status] Investigating: We continue to look into the root cause of this particular issue. Our Engineers are taking this as an all hands on deck situation. stspg.io/n1xpdg0yhrk8?u=9y5w…
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[status] Identified: Impacted users may experience 5xx or 4xx error codes when attempting to log in. We have identified the root cause of the issue and are working to mitigate the impact. We will provide another update within the next… stspg.io/4yrr95t8hs5z?u=k2br…
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[status] Resolved: Service has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users. stspg.io/80dcwfnnq3wd?u=dwqw…
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[status] Investigating: While we are investigating this issue, we are also looking into ways to reduce the impact this is generating. We understand that this causes an impact on your business, and we thank you for your patience while … stspg.io/n1xpdg0yhrk8?u=h4mn…
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[status] Investigating: We are seeing customers in US-1 Production moving to degraded performance. We are continuing with all efforts to fully restore services for all customers. stspg.io/n1xpdg0yhrk8?u=2f2n…
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[status] Monitoring: We applied a fix for the issue and are monitoring the system. stspg.io/m5gx6h1w9ckj?u=f66b…
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[status] Investigating: We are continuing to work on restoring services as quickly as possible. We understand that this is causing a significant impact on your business. stspg.io/n1xpdg0yhrk8?u=l1gd…
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[status] Investigating: We are continuing to work on restoring services as quickly as possible. As soon as we have an ETA for the restoration of services, we will update our status. stspg.io/n1xpdg0yhrk8?u=jt5w…
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[status] Identified: Our Engineering team has identified an issue that impacted our services in US-4 from approximately 13:20 to 13:33. This issue has automatically resolved now and we are retroactively reviewing impact to our custome… stspg.io/c0dbxl0mh4y8?u=d9gq…
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[status] Investigating: We are continuing to investigate the root cause and resolution of the issue at hand. stspg.io/n1xpdg0yhrk8?u=b0qs…
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[status] Investigating: We continue to see performance improvements. We are working to fully restore all services to customers in our US-1 region. stspg.io/n1xpdg0yhrk8?u=2crk…
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[status] Identified: We have made progress on the incident and are implementing a fix in the coming minutes. We will continue to update every 15 minutes. stspg.io/m5gx6h1w9ckj?u=y2jb…
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[status] Investigating: We are currently investigating an issue that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information. stspg.io/nkjn9nl9px8w?u=sh0l…
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[status] Resolved: Services are now restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users. stspg.io/c0dbxl0mh4y8?u=npp6…
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[status] Monitoring: A fix has been implemented by our network edge provider and we are now seeing signs of recovery. We are continuing to monitor this issue. stspg.io/068k8gkvdm79?u=5zwy…
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[status] Identified: An issue has been identified with our network edge provider and we are investigating further. stspg.io/068k8gkvdm79?u=kvm6…
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[status] Investigating: We have received various alerts and are seeing increased errors when loading the dashboard in the PUS3 environment. Our Engineering teams are currently investigating, and we aim to provide you with an update ev… stspg.io/qyfmmqdx3z0t?u=kttr…
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[status] Resolved: Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users. stspg.io/m5gx6h1w9ckj?u=48hr…
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[status] Identified: We are continuing to see intermittent spikes and are actively implementing solutions. We will provide updates as they are available. stspg.io/4yrr95t8hs5z?u=6g4r…
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A summary root-cause analysis for our service disruption on April 20th, 2021 has been performed and is now available at cdn.auth0.com/blog/Summary_R…
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[status] Identified: We have identified additional impact on Tenant Logs and User Search features. stspg.io/m5gx6h1w9ckj?u=9ppv…
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[status] Investigating: We are currently investigating a service degradation for customers in our US-3 environment. We will share further information here as we continue to look into this issue. stspg.io/ml25k4k5crhf?u=bft6…
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[status] Investigating: We are investigating an issue with Support Center that is preventing customers from opening new cases with the Support team. As a backup, you can email us at support-5127305709@auth0.com, and a support case wil… stspg.io/byss77czbfx1?u=7c8w…
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[status] Identified: The issue has been identified and a fix is being implemented. stspg.io/372c1e354?u=jspld9v…
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[status] Monitoring: Based on the sustained performance for Auth0 US-1, Support Center, and the Auth0 Dashboard, we have now updated our status to monitoring. We are continuing to closely watch performance in US-1. We will now be mo… stspg.io/n1xpdg0yhrk8?u=fx5v…
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[status] Monitoring: A fix has been implemented and we are monitoring the results. stspg.io/9h6ycbwqr51y?u=l9xv…
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[status] Investigating: We have identified an elevated error rate in the “/userinfo” endpoint. Those impacted would experience a corrupted response in this endpoint or responses in unexpected formats. Our Engineers are investigating. … stspg.io/jzwfd100wy64?u=yfp5…
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[status] Resolved: This incident has been resolved. stspg.io/vr2ltyk6mzhr?u=6g3h…
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[status] Identified: We have identified the root cause, and are working on applying a fix as soon as possible. We will continue to update every 15 minutes. stspg.io/m5gx6h1w9ckj?u=xv5c…
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[status] Resolved: Service has been restored. A root cause analysis (RCA) will be posted here within 14 days. We apologize for any impact this had on you and your users. stspg.io/fp5fkl33gpkf?u=krj2…
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[status] Investigating: We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information. stspg.io/sf3f60v6lzq4?u=hdym…
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A root-cause analysis for our service disruption on May 4th has been performed and is now available at cdn.auth0.com/blog/20210504-…
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[status] Monitoring: We are seeing metrics improving across the board after applying a change on the infrastructure. Response times are still high but authentication/API calls are working better. stspg.io/vr2ltyk6mzhr?u=p29l…
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A root-cause analysis for our September 24th issue has been performed and is now available at cdn.auth0.com/blog/2021-09-2…
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[status] Investigating: We are currently investigating this issue. stspg.io/yv4sc0dr8j7j?u=xg9b…
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We've posted an updated RCA for the April 20th incident which includes details on action item completion. status.auth0.com/incidents/z…
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[status] Investigating: We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information. stspg.io/5mnw85d38zmh?u=3c4v…
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[status] Investigating: We are experiencing an elevated error rate in logins for our EU region. Our Engineers are investigating currently. stspg.io/80dcwfnnq3wd?u=td18…
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[status] Investigating: We are experiencing a major outage. We have identified that this is a result of a larger-scale incident in our cloud provider AWS. stspg.io/fp5fkl33gpkf?u=n6mz…
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[status] Monitoring: A fix has been implemented and we are monitoring the results. stspg.io/4mghr6sm10gl?u=rxl3…
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[status] Investigating: We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information. stspg.io/ljtxdhj50bg1?u=09j7…
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A root-cause analysis for our August 31st issue has been performed and is now available at cdn.auth0.com/blog/20210831-…
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[status] Investigating: We are continuing to work on restoring services for our outage. We can communicate that users who are logged in are not impacted by this incident. We are executing all remediation steps for our incident protoco… stspg.io/n1xpdg0yhrk8?u=scp3…
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[status] Investigating: Our Engineering teams are still investigating this issue. We will provide you with more updates soon. stspg.io/vr2ltyk6mzhr?u=dhrr…
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[status] Identified: We have identified the issue and we are rolling back to mitigate. stspg.io/18a47d1ee
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[status] Monitoring: Services from our cloud provider and our environments are demonstrating signs of recovery. We will continue to monitor for stability stspg.io/fp5fkl33gpkf?u=sv58…
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[status] Investigating: We are currently investigating this issue. We will keep you posted. stspg.io/8bf9b9a02?u=1z11t1h…
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[status] Resolved: Services has been stable. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users. stspg.io/8ypf794zf7vv?u=gs1m…
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[status] Monitoring: We applied a fix for the issue and are monitoring the system. stspg.io/8ypf794zf7vv?u=2bsk…
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[status] Resolved: User indexing for Search v3 is fully up to date, and should now present minimal to no delays. Core user authentication services remained unaffected throughout this issue. stspg.io/13z0ttypcclj?u=9pcd…
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[status] Monitoring: We applied a fix for the issue and are monitoring the system. stspg.io/5mnw85d38zmh?u=1gyd…
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[status] Investigating: We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information. stspg.io/ngbbx7yf1djn?u=zc8g…
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[status] Resolved: The incident has been resolved. We apologize for the disruption of service. We will provide our customers with a detailed Root Cause Analysis (RCA) within the next 14 days or sooner. stspg.io/79kf4jhmtn68?u=20pc…
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[status] Investigating: We are still looking at the root cause and trying different strategies to deal with the high pressure on the data layer. The response team is all hands on deck on this. stspg.io/vr2ltyk6mzhr?u=nk8c…
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[status] Monitoring: We applied a fix for the issue and are monitoring the system. stspg.io/ljtxdhj50bg1?u=1hxf…
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[status] Investigating: We have detected an elevated error rate in our JP-1 region, affecting the /oauth/token and /oauth/revoke endpoints. These are affecting over 10% of incoming requests. Our Engineers are investigating. stspg.io/sr9jf8zmbb4g?u=nvl5…
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[status] Investigating: We continue to see customers that have moved to degraded performance. Systems are recovering and access to the Auth0 Dashboard has been restored. We are continuing to dedicate our full team's efforts on restori… stspg.io/n1xpdg0yhrk8?u=d0lz…
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[status] Identified: We are continuing to work with our network edge provider on this issue and we will continue to provide additional updates here stspg.io/068k8gkvdm79?u=6vrf…
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[status] Identified: We have made progress on the incident and applied some changes. We will continue to update every 15 minutes. stspg.io/j0pn5jptvrnk?u=6gp6…
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[status] Investigating: We have now restored the affected regions of @auth0 for US-1, Support Center, and the management dashboard. Our User Search v3 service has been enabled and the data is catching up. We will update here once all… stspg.io/n1xpdg0yhrk8?u=m5yd…
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[status] Investigating: We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information. stspg.io/fwp6t7172l6l?u=8vwh…
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[status] Identified: We are currently investigating a service disruption impacting core authentication and management api services. More information will be provided shortly. stspg.io/vsglbt30b15x?u=q35f…
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[status] Resolved: Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users. stspg.io/ljtxdhj50bg1?u=f3qj…
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[status] Investigating: We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information stspg.io/f5s0p0kcr4s5?u=pxx2…
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[status] Identified: We are currently experiencing delays in our Search v3 user indexing. Search results are running approximately 2 hours and 20 minutes behind. At our current rate, we anticipate being caught up by 16:40 UTC. Core us… stspg.io/13z0ttypcclj?u=lyqy…
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We published a postmortem on our April 16th incident: stspg.io/byss77czbfx1
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[status] Investigating: We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information stspg.io/z58nswz3n58j?u=5wx2…
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[status] Investigating: We are seeing reduced error rates to our extensibility services due to a mitigating action taken by our Engineering team. Our Engineering team is continuing to discuss additional actions to restore service full… stspg.io/0csk3qg5flgx?u=dn57…
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A root-cause analysis for our September 10th issue has been performed and is now available at cdn.auth0.com/blog/20210910-…
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[status] Resolved: Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users. stspg.io/5mnw85d38zmh?u=fqk4…
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[status] Monitoring: Indexing continues as normal and is expected to complete at 16:40 as previously indicated. Search v3 results are now approximately 50 minutes behind. Core user authentication services remain unaffected by this iss… stspg.io/13z0ttypcclj?u=080g…
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[status] Investigating: We have detected an elevated error rate for user authentication in our US-3 environment. Our Engineering teams are investigating. We will provide an update in 15 minutes. stspg.io/qfrsw31xmdc9?u=f3q3…
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[status] Resolved: The incident has been resolved. We apologize for the disruption of service. We will provide our customers with a detailed Root Cause Analysis (RCA) within the next 14 days or sooner. stspg.io/6qm5r5fxwp87?u=xn6n…
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A root-cause analysis for our November 5th issue has been performed and is now available at cdn.auth0.com/blog/Expired_e…
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[status] Monitoring: Response team pointed DNS back to primary datacenter and will be monitoring over the next few … stspg.io/8ffb0d8b7
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[status] Investigating: We are receiving reports of some errors continuing to happen on logins. We are looking into… stspg.io/58fd27807
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[status] Identified: We are currently implementing a fix. We will continue to update every 15 minutes. stspg.io/m5gx6h1w9ckj?u=5lln…
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[status] Investigating: We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information. stspg.io/hgftn8slcm9t?u=7szh…
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[status] Investigating: We have observed an increase in error rates for login between 15:13 and 15:23 UTC. The impacted users would have experienced increased failures when attempting to login. The error rate has subsided but our engi… stspg.io/wtnf22jmzwmr?u=2m0p…
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[status] Identified: Our Engineers have isolated the issue and are actively working with our network edge provider to implement a solution. Next update will be provided in 30 min. stspg.io/jzwfd100wy64?u=g1m2…
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[status] Investigating: We are seeing timeouts when processing authentication requests stspg.io/8ffb0d8b7
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