Testimonials & Portfolio work from clients of Community Coach A Thread:

To build community: - drop the ego - get off the stage - put others on the stage who deserve it - be authentic - truly care about the people in the community: ensure their safety (physically and mentally) and listen to any concerns - be patient, be in it for the long term

Hi there, nice to meet you. About me: 👩🏽‍🚒👷🏽‍♀️👩🏽‍🏭👩🏽‍🍳👩🏽‍🎤👩🏽‍🎨👩🏽‍🏫👩🏽‍🎓👩🏽‍💼👩🏽‍💻👩🏽‍⚖️🤵🏽‍♀️🦸🏽‍♀️🧞‍♀️ 🤹🏽‍♀️ As a community manager & coach, I play all of the above emoji roles 👩🏽 Experienced community mgr 5+ yrs exp 🗣️ Let's chat: measuring community ROI, how to increase engagement, platforms, where to start...

I’ve been busy building a community ambassador program for a client. I’m so passionate about building communities that go beyond relying on a single community manager. But it is seriously hard work! Hope to share more learnings soon 🙏

If you’re doing all of the talking, then you’re not building a community… You’re building a following.

If you're starting a new Discord server or not sure if your server is secure/safe enough, watch my latest video! Here are 4 main types of Discord security and some of the top bots in each category... piped.video/vG_2PPxlunk

I’ve hosted many community events where only 2-3 people show up. I just want to normalise this for community managers out there - it happens all the time, especially when you’re just getting started. Don’t be discouraged and give up. Get to know ppl better, listening is key 🔑

I've just joined @RosielandHQ - I've wanted to support @rosiesherry for a while now, with everything going on I've decided now is a better time than ever to join communities that have integrity, honesty, transparency and empower their community members.

Officially handing over the reigns today to a community I founded 3 years ago. I will deeply miss all the connections and fun I’ve had building it up brick by brick but I’m also really proud that it won’t all fall apart as soon as I’m gone. That’s when you know you’ve built a solid community.

The most loved community managers are those that put others on the stage

If you work in community for a company, you should spend time communicating "inside" as much as you communicate "outside" to the community. Right now I'm spending time on "our community has impact and here's how + why" graphics to visually show internal teams/departments.

Shoutout to all you community managers who still get members contacting you YEARS after you left managing that community. Happened to me the other day 🙏❤️

My advice to building an awesome community? Stop looking at other successful communities and copying exactly what they do. The successful communities are successful because they are unique and true to themselves. They didn’t copy other communities.

A lot of people ASK for too much from their community members. Focus on GIVING first (several times over) and then ASK. Some ideas on how to GIVE to members (but research first to focus on what is useful): - Your time (e.g. 10 min chats) - Education - Resources - Connections

Coming soon for free to all those in web3, I've been adding to this quietly for a while now. It's almost ready...

I’m in @some_place now testing it out and loving it!! The graphics are incredible. One step closer to my dream of building communities in the #Metaverse

I have been spending (many) hours using ChatGPT and am SO excited. ChatGPT can save you HOURS of work when building community. You still need to understand the stages of building community (context) BUT ChatGPT can supercharge your work if you learn how to use it properly.

It’s never been more important to build community with integrity, empathy and transparency. 🙏❤️

It’s December. This is such a crucial month for communities! 🤔 Reflect back on community achievements over the past year 👏 Acknowledge key contributors and milestones hit 🚧 Discuss roadblocks and challenges faced 🥳 Look forward to 2023 and share your goals

Advice I just gave to a client trying to build their community: - Listen to your community members and ask what you can do to provide value - Prove to them you can deliver what they want - Be consistent - Be patient, don’t expect anything in return for as long as possible

Complementing people and their achievements in your community is a superpower that should not be ignored 🤘

I just hit 1.1K followers so thought it was time to change my profile pic from the letter "C" to "me". Love the support here on Twitter, I get so much out of the many interactions I have on this platform 🙏❤️

Just sent out 16 onboarding emails to global ambassadors. Took me all morning + it’s been months in the making. 100% worth it. They’re volunteering 80 hours/month in total incl: 🙏 mod/support 🙏 content generation as topic experts 🙏 awareness building 🙏 event hosts

I just really enjoy being nice to people online. It’s the best. ❤️🤗

An awesome community hack: create an epic leaderboard. - Leaderboards don’t just have to be for individuals, you could create for teams if you want a more collaborative spirit - Go all out with branding: icons, graphics, winner tiers - Celebrate achievements together

Another end of year roundup - congrats to @arcthecommunity for their achievements this year! Behind the scenes I’ve been hearing positive feedback from some community members on their experience so far with Arc - which means they must be delivering a LOT of value to their community early on (especially given the high entry price along with a tight application process required to join). It’s also very tough to get new communities to use a stand alone app and keep a high engagement rate. So far I would say these results are impressive from a community building perspective!

Had a meeting with a prospective client today where they had a discord server that most of their own team hated using... let alone their community. During our chat I changed their focus from: "Should we be moving our community off Discord?" to... "Why do we need a community?"

QUANTITY of resources your community has access to is one thing. But... QUALITY of resources your community has access to is everything.

Proud to be part of the @thehundreds community (and I’ve got so much from being a member already). Read this story from Malcom below, it’s awesome to know kindness is alive and well in web3 👏

Today a community member in a group I founded posted that being a member in this group had changed their life. The support and knowledge they got from the community gave them enough confidence to apply for their dream job (and they got the job!). This beats any KPI’s I measure.

Don’t take 1-1 conversations in your community as a “failure”,thinking it means fewer discussions in the group. People DMing or meeting in person means people in your community are connecting. Let people get to know each other better, it will strengthen your community 🙏

Life is a community manager can feel FULL ON. NON STOP. Exhausting. One of the best things I do to get my energy back? Put some awesome music on in my office. Loud… (use headphones if required). Take deep breaths and let it soak in. It works every time for me! 🙏🎶🎧

Today an ambassador in my client’s community was hired by my client as a FT employee! 😍 If you’re a company with a community, pay attention to members who - actively engage - support others - provide value (edu/entertain) Those people could be your next superstar employees.

Latest video just dropped: the comments already on this video are making my day! ❤️ piped.video/watch?v=NBysCXQs…

In web3: If you’ve noticed your community starts “doubting” your team, vision, execution etc… * Address the concerns ASAP * Be transparent and honest * Engage your community in open discussions and listen * Don’t strategise for weeks on the “best way” to deal with it ☠️

Ok I'm back. Got super sick and had to take some time out, I'm better now but definitely missed my Twitter community fam! Hope you all had an awesome holiday break, looking forward to 2023 🙏 On my to-do list: ⏹️ Youtube video on ChatGPT for community mgrs ⏹️ 2023 planning 🤓

Frustrations as a global community manager: ☹️ Using a million different tools for one community ☹️ Dealing with trolls/ bad behaviour ☹️ How hard it is to access metrics that matter 😡 Timezones...

DMing members with “copy paste” messages asking for things like what content they want to see is “ok”, but you can do better. Doing better: research each member first. Take 5 mins to read their profiles properly, check out their websites, the business they work/ own, their social content… then ask them something very specific to show that you have actually done your research and genuinely want to get to know them better. Now you’ve started a conversation, you can learn why they joined the community and what content would be helpful. This is what I advise my clients to do 🙏

If you think the number of people who attend your event is the success metric, you are wrong.

The best Web3 community managers? I did a deep dive on a recent Twitter thread where community managers were tagged incl @amiyoshimura_ @PatrickAlphaC @FarzaTV and @Rahatcodes + some more that I think are worthy of mentioning! 🏆🔥😍piped.video/ZMaDZAnZ1ag via @YouTube

Really enjoyed watching @GlueFactoryShow Episode 1! This NFT understands the value of their community and the production quality is high calibre. I'm excited to continue watching and see which community submissions make it onto the show!

People that build communities as a "side project" on top of their full time jobs are superheroes. It takes SO much work behind the scenes! I take my hat off to you.

Dear jaded community manager, Highly recommend getting out of your comfort zone for fresh perspectives + inspiration. 📍Attend an online or offline event outside your “norm” 🧭 Travel to a different place 📡Talk to people outside your network 🎨 Find a new hobby, join a club

Dear community managers, KNOW YOUR WORTH. If you can, push back on low value offers Focus on what an engaged community will deliver to the company/client. Educate others on the hard work that goes on behind the scenes to build an engaged community to help achieve those goals. 🙏❤️

Small details matter. Pay attention to the names of your community members when addressing them. You wouldn't believe how many communities I'm a member of where the community manager calls me Carly, Carman etc. Getting my name wrong lowers my sense of belonging.

Just hit 2K subs on Youtube 😍 thanks to everyone who supports my channel, it means a LOT to me. piped.video/c/CommunityCoach…

True or false: Good networkers make good community builders…?

Don’t get weighed down on “choosing the right community platform”. Focus more on: “How can we provide the most value to the community?”

When potential members visit your website, they're looking for answers to questions such as: "Do I belong here?" "How can this community help me?" "Is there any social proof that it's helped others with similar goals?"

Proud of the newsletters I have written so far. 8 down, 9th one coming out on Friday!

New video up - I cover the web3 community voting tool called @SnapshotLabs. Many DAOs and NFT collections are already using them to collect community votes. I'm most excited for their partnership with @OrangeProtocol creating more equitable voting methods piped.video/KZgn5PnpW0M

To those who deliver value without asking me to: - like a tweet - retweet the tweet - reply with a random word like "send" or "I want it" You are WAY higher in my book of respect and will develop a better relationship with me in the long term. < transactions > relationships

Handing over one of the communities I have built and managed over the past 3 years to someone who will manage it FULL TIME. Best feeling ever. The community went from very low engagement when I came on board to now providing someone with a full time job! #cmgr

A strong community can often answer questions faster and better than any customer service team.

I got the nicest compliment yesterday “You have a good energy”. Maybe that’s the super power all community builders need. Sending out good energy vibes to you all today 🙏

Finally setting up my own newsletter via @beehiiv to share more community building tips and new tools/platforms that I discover! Subscribe via the link below if you’re interested. I was also able to pull some of my previous Wordpress blog posts over and they read a lot better on mobile/email via Beehiiv. communitycoach.beehiiv.com

Community building… the old school way!

Power of community… thanks to @toh_ck and @tastytoastys for these wonderful gifts!! I wanted so badly to read @bobbyhundreds latest book and after an awesome @AdamBombSquad meetup the other night in SG I came home with these goodies gifted to me by fellow members! ❤️😍🥰🙏

My neighbourhood’s WhatsApp group is an awesome online + offline community: 🥦 People have exchanged spare food, home goods etc they no longer needed 🛠️ Helped each other with tasks such as printing for those who don’t have printers 🐕 Found lost pets 💬 Made friends

The Youtube video I'm planning for this week is a beast! 🔥

If you have a Discord server - empower your community to discuss & create CUSTOM EMOJIs. Highly recommend especially once members already have inside jokes/ their own language. It's not hard for community managers to facilitate this & upload any custom designs to the server.

Roundtable event - the setup is similar to “red table talk” for intimate discussion vibes and the audience sitting around the speakers table (where they will be able to join the table). Audience is already buzzed for this, being encouraged to chat before the event starts.

You can build a community: * Before launch * During launch * Post launch

👻Why it feels like people have "ghosted" your web3 community... 💪How to approach this bear market as a community builder ⏲️Advice if you aren't sure whether to launch something new now or "wait" until market conditions improve? --> piped.video/eS-5SPkJ_to

Wow this "personalised" email I just got is so brutal... 🤣

New video up: how to reward your community! I cover the “secret” to understanding what will motivate people to participate, different reward options (hint: money isn’t the best option!) and a new web3 rewards tool I’ve found that’s free to use 😍 piped.video/Spcemx8rLk8

I still receive DMs from people asking how they can build their community on Discord. So I wrote a guide to help people get started. This is especially useful for those want to understand what it takes to build a community on Discord. It includes: ✅ What to consider before you even start ✅ Link to a template server that's already set up (you will still need to edit/ personalise this for your own community) ✅ How to completely personalise the experience for new members effortlessly and encourage more engagement right from the start ✅ Guide to channels, server rules, admins & mods, quick intro to bots communitycoach.gumroad.com/l…

I attended my first physical web3 event in a while… a typical panel discussion + Q&A. Disappointing. IRL events hosts pls read on👇 1. When starting the talk, there was no “who’s in the room” check. The panel dived in without knowing if the audience were web3 pros or newbies…

How are you upskilling yourself as a community manager? I'm currently learning automations and experimenting with AI tools.

Building community is: ✖️not about begging people to join your events ✔️is about giving members so much value they won't want to miss out on anything you offer

In my newsletter for community builders this week (going out tomorrow): 📚 Community 101: Different members have different needs 👩🏻‍🏫 A story to motivate you when building community: pushing through the ups and downs with a new perspective 👋 Answering your questions: “How much time should I allocate to launching a new community and then managing it?” communitycoach.beehiiv.com/s…

I really enjoyed reading this. Community managers take note - if you target these chemicals it may be the ultimate community hack. Ideas: 1) start a “complement someone in this community” thread 2) Members can “check” off tasks and be recognised 3) Celebrate micro wins channel

Hosting global online events but only have capacity for 1 session (i.e. some timezones can't join?). Create a "IT'S NOT MY TIMEZONE" survey link for people to ask questions, send it before the webinar. That way they can catch up on the recording and have questions answered.

Found this book randomly in a cafe, opened the book to a random page and it was all about community! 🙏❤️ “When I met with Dr. Martin Luther King Jr. for the last time a year later, we spoke about our dreams of building community. He called it the ‘beloved community.’ A beloved community is a community of people who share the same aspiration and want to support each other to realize that aspiration… We need a community of like-minded friends and colleagues to help us realize our deepest dreams.” It is possible to transform not only our home but also our work, school, corporation, or hospital into a beloved community, into a kind of family, where there is love, understanding, and true communication.” - The Art of Living by Thich Nhat Hanh

Note to community managers: take breaks whenever needed. Don’t form resentment towards your community because you feel overworked. Take a break, come back to the community refreshed. Your members deserve the best version of you, not an exhausted and bitter CM ❤️#cmgr #takeabreak

For all online community builders I believe we have a responsibility to ensure: - We aren't pushing people to constantly engage even when unnecessary (just so your "stats look good") - That members are getting the best experience from being a part of the community - and not at the detriment of other things in their life (such as sacrificing important other life stuff or taking up so much of their time it impacts on their work/family etc) - We care about members and treat them as humans.

I just want to say I find it ironic (in a funny way) when online events host zoom sessions to talk about the future of the metaverse.... is that like discussing the future of email in the 90's by faxing each other?

For those who complain their community is full of the "wrong" people... (such as web3 complaining about short term traders who FUD in their communities)... Build stronger gates for your community! Improve the vetting process on who can join and how they participate.

I've helped build a community for one of my clients from zero to now over 4000 members globally. I'm now leaving this community in good hands with other colleagues and it's worse than a breakup after building something from the ground up... The number 4000 doesn't mean anything, but what I'm most proud of is: - The broader community used to feel disconnected and lacked major technical and emotional support, which the community now provides on a daily basis - Product usage rates for the client increased dramatically and correlated with higher community engagement rates - The community now has a global ambassador program where 16 ambassadors are providing greater (and much needed) regional community support including language translation, industry/regulatory differences etc - Community members have been empowered - some found full time employment thanks to the community (including working for the client directly), others received speaking gigs and other side income, won industry awards and mentioned the community as a major reason for their success... I've worked hard to build a community that was truly worthwhile for both the client and each community member to be a part of, and that would continue beyond me. Now I'm in the midst of countless goodbyes with members in the community (there are many very emotional messages!) and I will take some time to breathe...

The real challenge for those offering a "new" community platform isn't that much to do with price, features, how AI will help etc... It's longevity. So many "new" and buzzy community platforms have not stood the test of time. For a community manager that's a real concern. Migrating their community to a new platform (only for it to disappear in a year or so) is a nightmare. New community platforms need to convince community managers that they are in it for the long term. Platforms like Discord, Facebook groups, Slack, Circle etc have all stood the test of time (the shortest lifespan in that list is 4 years and counting).

I've had many conversations with senior execs on how community & marketing differ. Marketing attracts customers to your brand. Community builds lasting relationships, loyalty. Marketing for reach and conversion. Community for retention, support, and education. Both are vital.

Community website tip: Make sure you include real photos of people in your community (if possible) + any events that you host. It sounds so basic, but many community websites lack the "human" element.

Some of the reasons why communities fail: - Unknown purpose (why the community should exist) - Lack of community member research/ assumptions made - Poor setup of the community - Unclear “brand” for the community - Lack of content & engagement strategy that aligns with purpose

Note to community managers: by doing good work you are helping people feel less alone in an increasingly isolated world. Please keep up the good work, you are changing people’s lives for the better 👏🙏

Bombarding your community with irrelevant messages? Cut the clutter - targeted & relevant communication is super important! Are you part of the problem or the solution? P.S - don't assume posting more messages will result in higher engagement...

For those people laughing at crypto world dealing with the FTX fallout, you are the equivalent of laughing at the internet during the dot com crash. Also, have some empathy for those who may have lost a lot and what they are going through right now. Not everyone is a crypto bro.

When you've been in the community space for a long time, it's easy to identify between those who... 🗣️TALK about the importance of community... vs. those who 🙏BELIEVE in the importance of community and it drives every thing they do

I love this! A collab of 100+ NFT communities?! LFG!!! 🔥🔥🔥🔥🔥

I have a head cold so I’ve had to push back filming my next YouTube video about ChatGPT 🙏 hopefully it’s a 24-48 hr thing… 🤧currently having chicken soup 🥣

3 things to get to know me better: 1) I love to travel - I’ve visited ~55 countries 2) I love all things related to community - I’ve been in this space for 10 years and still curious 3) I’m an ambivert and can switch when needed

When writing your community mission statement… Avoid buzzwords and fillers. Keep it simple, clear and concise. If you read it out to a kid, would they get it? Yes = on the right track. No = rewrite and try again.

Question for community managers: How did you find your last role? - LinkedIn jobs - Your own network - Other jobs website - Being active in the community and then getting hired - Via another community for community professionals

When I was working in a large corporate building a community, one of the ways I got marketing on my side was by providing them with high quality user-generated content from the community. Marketing received great content, and my members felt seen & heard. Win win.

Which is harder in your opinion: starting a community from scratch or keeping an existing one engaged?

When your community members start organizing without you, it's not a threat—it's an opportunity to learn and grow.

A hugely underrated person who can add a ton of value to your NFT or crypto community is a “security” techie. Trustworthy ppl who can investigate hacks reported by members, attempt to recover stolen funds. White hacker kind of people. They add so much value to these communities.

Wow the 10 minute Hilton ad on tiktok is pure genius.

This week I hosted the best "end of year community event" yet for one of my long-term clients. This is what I did to take it next level: * Event graphics to drum up excitement beforehand were out of this WORLD. Lots of inside community jokes in a "where's waldo" type vibe

I'm collecting more ideas for future content to help those out with building communities. If you have any questions or topics you would like me to cover, DM me or drop a comment below 🙏

I get so much energy when I see people connecting in real time - IRL and online! That’s how I knew community was a passion of mine.