Here to help you get the most out of Viber. For activation or technical issues, open a support ticket for the best possible service 👇
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You can find the answer to almost any Viber question on our newly designed support website! Check it out here 👉 support.viber.com/
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Viber users can now use Viber Out to call Nepalese mobile and land line numbers for free. #NepalEarthquake
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How to call Nepal for free on Viber:
1) Dial the number in keypad with code +977
or
2) Select "Viber Out" from contact page
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We are working on opening free Viber Out calls to Nepal, too. Watch this space for updates... #NepalEarthquake
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No need to message "I miss your face" any more! Android bit.ly/1xRegs1 // iPhone bit.ly/1DYmeb9
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We're working on a fix for the issue that's causing some of you to experience delays on the app. We'll update here when everything is back to normal. Thanks for your patience 🙏
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Update: Service is gradually going back to normal. Most users should be able to use Viber as usual now. Our team is keeping a close eye on things to make sure service is stable. We apologize for the inconvenience and thank you for your continued patience!
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Hey! Thank you all for reporting this issue.
We are aware of the problem, and it should now be resolved. Please relaunch Viber, and let us know if the problem persists.
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Connecting people is our passion. Do you use Viber to stay in touch with loved ones? #ViberFeatures
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Hey! We are so sorry you have experienced discomfort using one of our sticker packs. Please report the sticker pack in this way:
1. Open the pack in the sticker market
2. Tap the report button at the top of the pack's page
3. Pick the reason you are reporting the pack.
Thanks!
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Well if that isn't the most flattering thing, we don't know what is. Do you have something you want to tell our developers? #ViberFeatures
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#ViberTip: Instant videos are kind of like video selfies🤳 Look for the icon and try it today. More feature info here bit.ly/2puSkHH
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For those of you who are still experiencing issues, we are aware of the situation and continue to work towards stabilizing the service. We're eager to get you back in touch with your friends and family as quickly as possible. As always, we thank you for being so patient!
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In group chats: If you like a message and don't have time to type, just tap the 💜 icon next to it #ViberTip bit.ly/2rArene
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@tistung That's a thoughtful request! At the moment we have enabled free Viber Out calls coming out of Nepal.
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Hi! Check out all the info on our Facebook page or here in Public Account: chats.viber.com/shakira. Thanks!
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You tweeted, messaged, emailed and wrote to us that you wanted this feature - so we made it happen!
Never deal with the thought of losing your messages again. Back up and restore: Now available on iOS and Android goo.gl/JsJuA9
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Pick an image to represent your group and set it as the group icon. It'll be more recognizable to participants, and new members! #ViberTip
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Long-tap or swipe any conversation left and tap "Hide" to keep them out of view. Access them later with a PIN #ViberTips
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Reminder: Viber is NOT associated with the domain viberpromo.com - Please do not click any link claiming that it is
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How to make a free call with Viber Out:
1) Dial the number, with country code, in keypad
or
2) Tap "Viber Out" from contact profile screen
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One of our favorite #ViberFeatures is video calls so we're delighted to get this kind of feedback. Have you tried video calls on Viber?
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@TheGooodViiibe That's a great thought! At the moment we have enabled free Viber Out calls coming out of Nepal.
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@BijuBjs In line with local demand we changed our Viber Out support in Nepal. Viber Out calls within Nepal will continue to be free.
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@milovanjaHi! Please open a private ticket here: vb.me/support
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If you're a group admin and need to invite new members, look for this icon in the group info screen. bit.ly/2uhjNzF #ViberTips
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We are aware some users are receiving spam. Fighting spammers is a priority and we are constantly improving our systems to prevent this
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@black_mustangs If your phone number is registered from Nepal you may use Viber Out to get in touch with your loved ones.
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You're very welcome @Irena_McGregor! Hope you enjoy using it! :)
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@FranzSupport Hi. We are always happy to receive new feature ideas and requests from our users and will consider it. Thank you!
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@mevpks We are trying to help as much as we can, our thoughts are with those in Nepal and their loved ones.
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Go to the info screen in any chat and select "Media" to see all of the photos & videos you've ever shared in that conversation 🖼️ #ViberTip
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We're so sorry if you find those sticker packs offending. This is going to be addressed seriously and we appreciate your feedback.
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Hi there! We'd be happy to help! Please tell us more about that here: bit.ly/1R20lgj Thanks!
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Our goal is to make sure all users are as happy as Michael! Tell us what would make you leave a 5-star rating, 3 times in a row 🌟
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Happy to help! Music should never be interrupted 🎵🎵
Thank you very much @Viber your latest update has fixed my problem & now I can listen to music while texting on Viber again. You're stars🌟✨💫
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@jeewantha_isuru Hi, we have reset your account. thank you for your patience!
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Small fix, big impact: We put the friendly emoticons next to each other, so you don't send a non-friendly gesture by accident 😳😮😱
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Hey! @bxrylin To protect your privacy please open a private ticket here: vb.me/support
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@NepalSwears In line with local demand we changed our Viber Out support in Nepal. Viber Out calls within Nepal will continue to be free.
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Hi! Viber services are currently up and working. If you experience any difficulties, please reach out at: vb.me/support
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Dark mode is coming soon to your Viber with additional surprises. So you may have options in terms of themes.
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Being part of the support team requires dedication, attention to detail, patience and quick learning skills bit.ly/2wnRoIw
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Perfect for when you're on-the-go, just tap, record and send. Get your message out with voice messages: bit.ly/2rwARSt #ViberTip
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Hi, we're working on getting that to work for you soon. We'll update here when it's ready. Thanks for writing 🙏
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@Texas_MUFC How to call Nepal for free on Viber:
1) Dial the number in keypad with code +977
or
2) Select "Viber Out" from contact page
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Hey, we're really sorry you're experiencing this issue, our teams have been hard at work trying to fix it.
We know this has affected your Viber experience and we hope to fix it ASAP.
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@mGoharShafique We're happy to help in any way we can. It's the least we can do. Our thoughts are with the people of Nepal.
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Don't be Rocco. There's no better day to back up your Viber chat history than #WorldBackupDay. Go to More➡️️Settings➡️️Viber Backup
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Hello @AlcaldeMayor1 We are sorry to hear that you are experiencing this issue. Please let us know more here bit.ly/1R20lgj
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As requested by many you, the 3 vibrations you would get with message notifications on Android have been reduced to just 1 🙌 #winning
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Hi! We're sorry that the ads are of inconvenience to you. We've written an article to help you with this: bit.ly/2fIFKDS
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@sandaju_k You're welcome, we are trying to help as much as we can.
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hi, calls should work properly. If you're not able to place or receive a call please let us know here: vb.me/contactsupport
Pin important chats to the top of your list. 📌Android: Long tap the chat ➡️ Select "Pin to top" 📌iOS: Swipe the chat left ➡️ Select "Pin"
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Hey, you can activate one number only on one mobile phone, however you can connect multiple secondary devices (tablets and desktops) to your account. Learn more here: bit.ly/2HYJ3Sg
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Thank you for the feedback. We will keep that idea in mind while developing our upcoming versions.
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We are aware that some of our users are experiencing problems with Viber right now. We are working to fix this quickly.
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@sajal0691 Currently Viber Out outbound calls from Nepal are free. We are working to make inbound Viber Out calls to Nepal free as well.
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Hi! If you were not able to activate Viber till now, please submit a support ticket here: help.viber.com/en/contact
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When your #friends are all over the world, it's good to know you can find them all in one place. Tag a friend that Viber connects you to.
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Hello! We need your number to further investigate. To protect your privacy, please open a private ticket here: help.viber.com/en/contact
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Any link from viberpromo.com is fraudulent. Viber is not associated with this domain. Do not click on it!
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It'd be nice to develop that kind of feature in 6days but it's actually been in the works for a bit. Points for being a visionary.
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Hi, we are very sorry to hear that you are receiving spam from other Viber users. We will review the information you sent us and take appropriate action.
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Hi Armend, we're aware of the change and working towards implementing it from our end. You don't have to make any changes
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Hello. Please contact us for further investigation asap here: vb.me/contactsupport Please enclose the screenshot. Thanks.
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Hi! Please, contact us via a support ticket form here bit.ly/1R20lgj. We will be happy to help.
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@nikunj_ramani Nepal Viber users can call any destination for free through Viber Out. Also, users from all countries can call Nepal for free
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@ramzganesh Our initial response is to help the people within Nepal, we will continue to monitor the situation
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