⚡ Power cut? We'll answer your questions & update you 24/7. We own and maintain the electricity networks across London, the South East and East of England.
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Hi Rob. Thank you for flagging this. I have raised this with the appropriate department as this should have been reinstated to how it was found. Unfortunately the team don't work over the weekend, so it will get picked up Monday. Thanks, Lisa
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We're aware of a power cut affecting a large area of London and South East. We believe this is due to a failure to National Grid's network, which is affecting our customers. We may not be able to answer individual tweets at this time. Please keep an eye on our feed for updates.
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Hi Big John! Thank you for the kind words. I'm sorry you're without power still. If you DM across your address I can check for an update for you. - Theo
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8am update: We have restored power to 533,312 properties and there are currently 34,695 properties without power across the East of England and 58,389 off across the South East. We're continuing to work hard to restore supplies #StormEunice
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Update on the #powercut affecting parts of #London & #SouthEast. This is due to an issue on the national transmission network which has impacted our customers. we believe all supplies have been restored.
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We now have over 1200 field staff on call today to help restore power supplies across the East and South East. #StormCiara
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A support van providing Wifi and charging points for customers without a power supply is now on site at The Vicarage, Back Lane, #Cranbrook #TN17 1JP. There is also a food van on site providing free hot food and drinks to affected customers. #StormCiara
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🦸♂️ Power worker David Ready has been dubbed a superhero after saving the life of a man who had collapsed unconscious in a Norfolk village.
🛠️ David was on his way to a job when he spotted John lying on a driveway. David covered him with jackets, reassured him and called for an ambulance.
John said: "I’ve been told by two doctors that if David wasn’t there I might not be here now."
👏 Well done to you, David!
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We're delivering hot meals to customers without power. You'll get a text when a food van is in your area. We know not everyone can reach them, so we’re also offering takeaways and hotel stays to vulnerable customers. Call 105 to speak to our team. #StormEunice
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Power cut? You can contact us 24/7 either by calling 105 or texting POWER and your postcode to 80876.
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If you're in London, the East of England or the South East & have a #powercut caused by #StormCiara you can contact us for an update 24 hours a day.
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If you're in London, the East of England or the South East & have a #powercut caused by #StormCiara you can contact us for an update 24 hours a day.
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1⃣We’ve sent 232 staff and contractors to the north to help get the power back on after Storm Arwen. While our electricity networks were not badly hit, others are facing major repairs. #StormArwen #UKPowerNetworks
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#StormEunice: we're getting a high volume of messages right now. We have extra staff on duty to respond as fast as possible, but we're unable to respond to everyone individually at the moment. We’re really sorry for the delay. View updates: ukpowernetworks.co.uk/fault-…
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We’re aware of a power cut affecting the #E1, #E1W and #E14 areas of #London. Our engineers are working to get the power on as soon as possible. For the latest information in your area visit our power cut map bit.ly/1cRguxM
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Thanks to all our staff who are doing a great job in difficult & changing circumstances. We’re taking all necessary measures to help ensure the safety of our customers & staff With your support & working together we can keep the electricity flowing. #keyworkers #coronavirusuk
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💭 This isn’t a dream, It really did happen!
⚡ The Ipswich office was buzzing today as they ‘dressed down’ to celebrate @IpswichTown's promotion to the Premiership over the weekend – and raised cash for charity too.
🚜 Some very happy Tractor Boys fans, Up the Town!
#uppatown
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🦊 This foxy lady knew what she wanted when she strolled past a front door in London while one of our power workers was inside.
🥾 He had politely left his workboots on the front step and our foxy friend decided she wanted one!
🚗 She quickly picked up a boot and cunning as a fox, carried it down the steps, hiding it behind a car’s rear wheel.
⚡ Meanwhile our power worker was left scratching his head when he came out to put on his boots!
Luckily the boot was returned safely to it's owner.
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Power cut? You can contact us 24/7 either by calling 105 or texting POWER and your postcode to 80876.
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We are still working to maintain the network throughout London, East of England & South East. This means you may see our engineers out & about doing emergency work. We are taking every precaution necessary to keep our engineers safe. We will work 24/7 to keep the power flowing.
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We monitor the weather very closely and have robust plans in place to respond to #StormCiara including extra engineers, contractors and call takers on duty.
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There are currently no widespread power problems across the East and South East, following high winds across our regions overnight into Sunday. We have extra staff on duty to respond quickly to any power cuts. If you have a power cut, please call 105. #StormDennis
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Hi Jemima, really sorry to hear this. Can you DM me your full address and postcode and i'll look into this for you. David
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Our teams are working now to restore power in #Hastings and the surrounding areas. Due to the damage from #StormEunice we're currently unable to respond to everyone individually, but rest assured we'll restore supplies as quickly and safely as possible. #StaySafe
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We're actively responding to disruption from #StormEunice. Around 168,000 customers are off supply. We’re really sorry about this. Our phones and incoming messages are very busy, but employees are working to answer as many calls as we can. Latest updates: ukpowernetworks.co.uk/fault-…
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Some of the latest images we are receiving from our engineers on the ground in #Kent and #Suffolk of the damage cause by #StormCiara Visit our website to track the status of #powercuts in your area ukpowernetworks.co.uk/fault-…
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Good evening Charlotte, thanks for bringing this to our attention. I've received multiple compliments for him this evening, quite the hero it seems! I have passed this onto him and his manager and I'm hoping he gets the recognition he deserves. Appreciate your kind words. - Adam
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We’re preparing for extremely high winds as #StormEunice hits the UK tomorrow. Keeping people safe and fixing power cuts is our priority. Check our website for advice and updates about your power: bit.ly/1eyoRnW
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Our engineers were out early again this morning to repair damage to our network caused by #StormEunice. We appreciate how difficult it is for those who are experiencing a power cut. We’re working as quickly and safely as possible to restore your power. #StaySafe #StormFranklin
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#StormEunice: we have hundreds of extra staff on duty today to support customers and repair damage as quickly and safely as possible. If you or someone you know is in vulnerable circumstances, or in an emergency, call 105.
See our website for updates: ukpowernetworks.co.uk/
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If you see damaged overhead lines or equipment stay well away, call 105 and 999, keep others away. #StormDennis
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#Storm Isha: Strong winds are moving across the South East and East of England. Check our website for advice and updates about your power: buff.ly/3Fn1z59
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#StormEunice could affect power tomorrow, but we have extra engineers, contractors, helpline and support staff on duty to respond as quickly and safely as possible. Watch this video covering how you can #StaySafe
piped.video/watch?v=Hv4Sluxl…
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We’re preparing for strong winds across the East of England. Check our website for advice and updates about your power. bit.ly/1eyoRnW #StormDudley
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One of our engineers in #Purfleet had a lucky escape yesterday when a tree landed on the roof of his van. #StaySafe and check our power cut map for updates: ukpowernetworks.co.uk/fault-… #RestoringPower #StormEunice
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Glad to hear Dean has got your power back up and running there Big John, bosh! Thanks for bearing with us and take care - Stuart
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We are monitoring #StormDennis as it moves across the East and South East, so we are able to respond quickly to any power cuts that may be caused. If you see an electricity cable down or have a power cut, please call 105 and stay well clear of any damaged cables. #Staysafe
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We have over 1200 field staff working to restore supplies today, this is just some of the damage caused by #StormCiara
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We understand that some customers may have been without electricity longer than we would usually expect due Storm Eunice. Please be assured, customers entitled to a payment in line with the Electricity Guaranteed Standards will be contacted proactively over the following days.
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Thank you for supporting our key workers as they work day & night to keep the power flowing. Neighbours created 'Tonbridge Ted' to recognise our engineers working hard in the local area. #KeyWorkers #COVID19
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Power supplies have been affected by high winds across the South East and East of England.
We're sorry to all customers affected and our engineers are working hard to restore power.
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@asentance Hi Andrew, we are aware of this (ref INCD-739078-H). Overhead line down. Our engineers will repair as soon as it's safe to do so.
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We're sorry for the powercut in the RM1, RM2, RM3 and RM4 areas. This is due to a fallen tree that has bought down some of our overhead cables. Engineers are on the way and we'll advise of a timeframe for supplies to be back on as soon as they have arrived on site and assessed.
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1/2 We're supporting customers without power as fast as we can. Food trucks are on their way to deliver 8,000 hot meals this morning and our most vulnerable customers have received 1-2-1 support. If you or someone you know needs help call us on 105.
#StormEunice #CustomerSupport
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Due to high volumes of messages coming in, we’re unable to answer everyone individually at the moment. Check our live power cut map for updates about your power. bit.ly/3Bp4uY8
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Don’t need to go to the Olympics for a good-looking tower 🗼
Good luck Team GB, we’re hoping you have an electrifying Olympics! ⚡️
#ParisOlympics2024 #Olympics
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Hi Kane. It may be best to speak to our General Enquiries team about this. They can look into the possibly of having the diverters fitted. You can get in touch with our General Enquiries team on 08000 294 285, they are available Monday to Friday, 09:00 - 17:00. >>>
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During a storm, fallen trees and broken branches can damage overhead power lines. If you see damaged overhead lines or equipment stay well away, call 105 and 999, keep others away. #StormCiara
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Storm Dennis is underway and the wind is starting to pick up. If you are contacting us regarding an emergency situation or a power cut, please ensure to DM your full address so we are able to answer your enquiry as quickly as possible. #StormDennis #Powercut #105 #StaySafe
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🌩️ Our #StormIsha cleanup has continued throughout the day. We have restored power to 99% of properties across the East, and to 97% of affected properties across the South East. That’s around 89,000 properties restored since last night’s high winds, and we are currently working to reconnect a further 1,700 customers.
Here is some great footage including our project manager Barney Farrell on a farmland near Sudbury 👇
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We’re aware of #powercut #Sussex. We have lots of tweets so cant reply to everyone quickly. We have extra engineers & they'll make repairs asap. Visit our #powercut map for updates ukpowernetworks.co.uk/fault-…
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Hi, we apologise for the distress this has caused and we are pausing next week’s work while we review this with the local authority and the family, to find an appropriate solution.
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Our engineers are working hard to get power back on in the #EastofEngland. Visit our power cut map to view and track #powercuts in your area. ukpn.ukpowernetworks.co.uk/f…
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We would like to apologise to customers in the E1 and E14 areas of London who are still without power following an earlier fire at a substation. We are working hard to reconnect supplies as quickly as possible. For updates, please visit our website: ukpowernetworks.co.uk/power-…
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>>>Or you can email them via SDCCustomerContact@ukpowernetworks.co.uk and they will get back to you as soon as they can during normal working hours.
You can also log your own jobs online and keep track of them here - smartconnect.ukpowernetworks…
Thanks - Simon
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UK Power Networks is the first electricity company to accept @what3words location information. To report the location of damaged overhead power lines or if you are in an emergency situation you can now tell us the exact 3mx3m location by using 3 words.
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#StormEunice has resulted in significant damage to our electricity network due to fallen trees, branches, and other debris damaging our power lines. Overhead Linesman, Conor explains how the teams are working as fast as possible to get the power back on.
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It was a busier night than usual in parts of the South East, as our teams restored 16,500 power supplies.
We continue to monitor the weather closely and are ready to respond as quickly as possible to any damage caused by #StormCiarán.
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UK Power Networks was called to a fire at a substation in St John’s Wood, early this morning (29 April). This has not interrupted power supplies.
Our teams are working with the fire service to make the equipment safe. This is an isolated incident and customers’ supplies were not impacted.
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We have customer service advisors working from home and in the office. We are here if you need help and support. We will work 24/7 to keep the power flowing. #WeAreStillHere #UKPowerNetworks #COVID19 #Coronavirus
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2⃣Engineer Barney Farrell travelled from Bury St Edmunds to County Durham to work in a team of 8 replacing poles and overhead cables pulled down by the weight of ice. He said: “Everyone is incredibly welcoming and understanding despite being without power for 2 days” #StormArwen
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We’ve been monitoring the snow and freezing temperatures closely all week. Our electricity network is built to be resilient but extreme weather can affect power lines. Visit ukpowernetworks.co.uk for the latest update.
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Our teams have been out working hard across the network to restore power to customers affected by #StormDarragh
Some of our engineers responded to strong winds and heavy rain bringing down trees and overhead lines in Aylesbury and Walderslade.
Visit our website to track or report a power cut: ukpowernetworks.co.uk/
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We’re committed to keeping electricity flowing, during the current travel restrictions. Our engineers are continuing their daily role in maintaining your electricity network & fixing any power cuts. Find out how we’re supporting our customers and staff: shorturl.at/epyOU
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Hi Kane, just a quick message to let you know that this has now been raised internally with our General Enquiries department and hopefully they should be able to sorted ASAP - Roland
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For widespread power cuts, we may be able to text you updates about your power. You can check by texting POWER and your postcode to 80876. (For example POWER IP3 8AA)
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Our top two priorities are the safety of our staff and customers, and keeping the lights on so today’s high-tech lifestyles can continue.
Find out more about the practical steps we’ve taken to keep the electricity flowing and what it means for you: ukpowernetworks.co.uk
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We are aware of #powercuts in the South East and East of England. Our engineers are working hard to get power back on. #StormCiara Search for and track the status of #powercuts here: ukpowernetworks.co.uk/power-…
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#StormCiarán: Extra staff are on duty to support customers and help find, assess and repair damaged power lines as quickly and safely as possible.
If you see any damaged power lines our advice is to stay away and call us on 105.
ALT If you see damaged overhead lines or equipment, keep well clear and call our emergency line on 105. Please treat electricity cables as live, stay away and call us immediately on 105. If you see electricity lines causing risk to the public, please call 999.
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A crew from ITV News #Anglia came down to film repair work in Birch Street near #Colchester #Essex earlier today. See their report on tonight’s 6pm news.
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#StormCiarán: We’re monitoring the weather as it moves across our areas, so we can respond quickly to any power cuts.
If you see an electricity cable down or have a power cut, please call the emergency helpline on 105 and stay well clear of any damaged cables.
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As it’s getting dark take care if you’re using candles. Follow three basic safety rules: Never leave a burning candle unattended. Never burn a candle on or near anything that might catch fire. Keep candles out of the reach of children and pets. #StormCiara
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#StormEunice update: We have now restored power to 552,850 properties. Numbers will change and there are currently 28,900 properties without power across the East of England and 48,100 off across the South East. Check our website for the latest updates: ukpowernetworks.co.uk/fault-…
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2/2 We’ll be texting customers to let you know when a food van is in your area. We are sending them to areas that have been off supply for the longest and you will also be able to charge your mobile phones from the van. #StaySafe #StormEunice
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Every year on the 11th day of the 11th month, we pause for a moment in solidarity with our Armed Forces. Our teams will be observing the #TwoMinuteSilence to express our gratitude for those who have given so much for us.
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We're sorry if you're still waiting for a reply. We're working hard to respond to Twitter queries as quickly as possible. #StormCiara
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Earlier today we had a customer support vehicle in the #TN33 area of #EastSussex providing customers affected by power cuts with hot drinks and snacks. #StormCiara
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#StormIsha: As Storm Isha passed through our network, teams were out working hard to safely restore power to our customers 💪
💨 The storm brought winds of over 60mph, which damaged electrical equipment at over 200 locations
📱 If you see damaged overhead lines or equipment stay well away, call 105, and keep others away
Here's a few examples of the damage our teams were working to repair 👇
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12:30pm statement from UK Power Networks on the impact of #StormCiara on our electricity network (1/2)
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⚡ UK Power Networks is investing more than £15 million this year in upgrading and maintaining electricity towers across the East and South East of England.
🏗️ The steel towers are responsible for powering around six million homes and businesses.
⛈️ The multi million-pound investment will also see nearly 10,000 metres of overhead power lines replaced between the towers to maintain reliability and future proof the network. Around 200 towers across Suffolk, Norfolk, Kent and East Sussex will be repainted with anti-corrosion paint to protect them in all weathers.
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Our Engineers are working hard in the South East and East of England to repair power lines damaged caused by #StormCiara
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Some snaps from our awesome walkers during UK Power Networks Inaugural Royal Ramble! 👑
The Royal Ramble (not Rumble) featured a 20 mile walk from Richmond Park through London ending at @PottersFieldsPa to raise money for @DofE.
The money raised will help The Duke of Edinburgh's Award provide almost 800 young people from marginalised backgrounds with the opportunity to start their life changing DofE journey.
There were lots of tired bodies, eased by massages, food and refreshment at the finish line!
#RoyalRamble @CharityChall
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This picture taken by Ken D’Rosario in #Norwich shows the scale of the damage to our network caused by #StormCiara If you see power cables down stay clear and report it immediately by calling 105.
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We're doing our best to answer your Tweets but we have a high volume of queries coming in. If you need to report an urgent safety issue please call 105 from a landline or mobile. #StormCiara
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#StormCiarán: We're preparing for high winds and heavy rain across the South East and East of England. Check our website for advice and updates about your power. bit.ly/UKPNPC
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If you see fallen power lines like these ones in Suffolk, stay clear and report them by calling 105. #StormCiara
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Our engineers are working quickly and safely to repair damage to our network caused by #StormCiara Thanks to Robert Proudfoot in #Norwich for the pic. Track #powercuts here: ukpn.ukpowernetworks.co.uk/f…
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🎂 Kings Lynn based linesperson Martin Shirley has retired on his 75th birthday after more than half a century in the electricity industry.
🛠️ Martin joined the former Eastern Electricity back in June 1972.
👑 He often worked on the Sandringham estate where he spoke with Prince Phillip, the Queen Mother had greeted him and he had seen the Queen!
📣 Martin's message to young people looking for a career in the electricity industry is: “If you work hard and do the training you have a job for life anywhere in the world as a linesperson or jointer. I’ve had a lovely time.”
Thank you for your service and enjoy retirement, Martin!
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Apologies that a power cut is affecting the #StAlbans #Hatfield and surrounding areas. Our engineers are working as quickly and safely as possible to get the power on as soon as possible. For the latest information in your area visit our power cut map ukpowernetworks.co.uk/power-…
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We’ve had to temporarily turn off power in the Burgess Hill area so that we can carry out further safety checks after a fault in a substation on March 9. Our teams are working hard to reconnect supplies as quickly as is safely possible. bit.ly/Powercutmap
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