Official @Transak Support. Limited support via Twitter. Full support on support.transak.com. Please adhere from posting private info publicly.
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We're happy share the technical issue impacting the purchase of $KDA has since been resolved.
@kadena_io's $KDA is once again available to purchase via @transak_. Try now 👉 global.transak.com/?defaultC…
We apologize for any inconvenience this may have caused.
Building the future on Kadena just got easier! 🙌
$KDA now available on @Transak_
We are pleased to announce our new partnership🤝with @kadena_io
Buy $KDA with 🍎Apple Pay, Debit/Credit card or via a simple SEPA/Bank transfer! #Transak #buycrypto #KDA
👉hubs.la/Q018ZfFF0
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We are pleased to inform you that the maintenance on Transak systems has been 🟢 successfully completed, and most of our services are now operational.
We sincerely apologise for the extended downtime from 4:30am to 10:30pm UTC and any inconvenience this may have caused.
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Dear Users, given the ongoing network congestion on the Terra blockchain, we have now disabled any purchases for LUNA or UST.
For any users who have already placed their orders for either LUNA or UST will receive the assets as soon as the network congestion gets cleared.
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We are making some changes to ensure you are safe during the Merge! Please take note🖊️
transak.com/blog/the-merge-u…
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Hello Kevin. We understand that your order was delayed. Please stay rest assured that your cryptos have been delivered and hash details are shared through ticket - 168773.
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We're happy share the technical issue impacting access to our services has since been resolved. We apologize for any inconvenience this may have caused.
Please note, our services are currently down, due to the ongoing network issue caused by @Cloudflare outage.
We will update as soon as services are up.
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Please note, our services are currently down, due to the ongoing network issue caused by @Cloudflare outage.
We will update as soon as services are up.
The Cloudflare team is aware of the current service issues and is working to resolve as quickly as possible. Updates can be followed here. cloudflarestatus.com/inciden…
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👋 Hey Everyone, our Staging APIs and integration docs are upgrading! 🥳
Please note: Due to this planned upgradation, our systems for docs and staging APIs will not be available on 8th Nov 2022, from 11am to 12pm IST.
We apologize for the inconvenience caused.
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Dear Users, we are experiencing delays with Elrond eGold (EGLD) due to technical issues by our supporting vendors. Please expect a delay in our response given the high volume of enquires.
We will keep you updated here with any further developments. Thanks for your understanding.
1/ Nothing is built without hardship and difficulty.
This we have always recognized & embraced at Elrond.
As problems emerge, we do what we always did.
Put all energy on grasping the problem, finding the most effective solution, & pushing forward as fast as we can.
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Thank you for staying connected with Transak. Please be informed that we have shared an elaborated response through ticket Id 197813 as your order is processed succesfully kindly check at your earliest convenience. Thank you.
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🚨@Transak ends support for BUSD 🚨
As of Dec 14, 2023, 0530 AM UTC, we have discontinued support for BUSD on Ethereum & BSC networks for all On-ramp & Off-ramp products. 🛑
Please update your systems & reach out to us for any queries at partnersupport@transak.com.
Full ChangeLog
🔗docs.transak.com/changelog/d…
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Hi Ricardo,
We have responded to your query over DM. Please let us know if you have any other queries.
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We are pleased to inform you that the maintenance on Transak systems has been successfully completed and most of our services are now operational. We sincerely apologize for the extended downtime from 4:30 to 10:30 UTC and any inconvenience this may have caused
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Hey, we are sorry to hear about your experience, Kindly DM us here: nitter.app/messages/compose?recip…
to assist you better."
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Thanks for your Tweet. This means a lot to us. I am glad we were able to resolve your issue. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your patience and understanding throughout this process.
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Hello, we are sorry to hear about your KYC. We request you to kindly DM us with your registered email Id for us to assist you nitter.app/messages/compose?recip…
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@Dezi95938381791 We deeply apologize for the inconvenience caused. Your order has been processed and we have sent you a reply to your DM via ticket #197813. Please reply us back on the same if you have any concerns. Thank you.
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Hello Joshua, thanks for reaching out. We apologize for the inconvenience caused. We are checking this and will be communicating further to your registered email. Please do check and reply to us back on the same if you have any concerns. Thank you.
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Hey Haobijam, I am glad to inform that your issue has been resolved and the same communicated on DM.
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$HIVE - @hiveblocks is once again available on @Transak
Buy Today on👉global.transak.com or directly on 🐲@Splinterlands
ALT $HIVE is again available for purchases via Transak
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Hey @RyoshiLife, $CKB is currently available with GBP, EUR and many other fiat currencies but unfortunately not with USD.
We continue to work with all stakeholders to ensure maximum coverage for all our listed crypto currencies. Will keep you notified for any future updates.
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Hi Ricardo,
We have responded to your query over DM. Please let us know if you have any other queries.
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Though we make every attempt to execute orders on time, there are times when a delay is unavoidable due to unintended circumstances like this one. We certainly take this as a strong feedback and share the same.
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Please be aware that a refund for all LUNA stuck orders has been issued to your source account.
The refund may take 7-10 business/working days to appear on your account. Contact us back @ support@transak.com (mailto:support@transak.com) for any queries.
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Hey, we are sorry to hear about your experience, Kindly DM us here: nitter.app/messages/compose?recip… your registered email ID or order ID for us to assist you better."
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Hey, @acraciun apologies for the inconvenience caused. Though we have implemented safeguards for our systems and users, they may sometimes be overly restrictive. If you think this was a mistake, please let us know here.
nitter.app/messages/compose?recip…
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Hi Ishaan, Thank you for connecting. We are sorry to hear about your experience. This is to inform you that due to a temporary issue with our payment partners, INR payments have been disabled; however, we are working to restore this as soon as possible or find an alternative; ...
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Hey, we are sorry to hear about your experience, Kindly DM us here: nitter.app/messages/compose?recip… your registered email ID or order ID for us to assist you better."
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@MikeOwe52890135 - Apologies for delayed response. We would like to know more and perhaps find ways to optimize. We request you reach out to us over DM or write us to support@transak.com for further assistance. Thank You.
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Hi David, We are sorry to hear that. We request you to kindly DM us your registered email Id for us to check and assist. Please DM here at bit.ly/3w7OzN3
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Hey Joel, We see that the issue was with multiple accounts where Transak was holding the orders. However, we are connected via email and DM to resolve the issue.
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I'm glad to inform you that the issue has been successfully resolved. We have carefully addressed the matter and taken the necessary steps to ensure it won't recur in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your patience and understanding throughout this process.
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Thanks for reaching out. We have sent you a reply on your email via ticket #178131. We request you to kindly check at your earliest convenience. Please do reply to us back on the same if you have any concerns. Thank you.
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Hey There,
We kindly request you to please elaborate on your concern with the complete description at support@transak.com and we will assist you further.
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Hi Ricardo,
We have responded to your query over DM. Please let us know if you have any other queries.
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Thanks for reaching out to us. We have replied on your DM and email. We will be communicating further via ticket #172665 on your email. Please do reply to us back on the same if you have any concerns. We are always here to help you. Thank you very much.
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I am glad to assist and resolve your concern. Please get back to me in case any further assistance is needed from Transak.
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Hello ,
Thank you for reaching out to Transak support. We would like to know more and perhaps find ways to optimize. Can you share your registered E-mail address associated with Transak over DM so that we would be able to check? Thank You.
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Thank you so much for your confirmation regarding this. We truly value you and hope to see you again. Please do reach out to us if you still have any concerns related to Transak. Thank you!
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Thank you for your feedback. We incorporate each partner with integrity and trust. If you have any concerns with any order or incident with Stable funds we request you please contact them to assist you better.
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Thank you for sharing the details @NoCreditScore4 Richard. We will soon reach out to your email regarding your Transak account. Wish you a good day and thanks for calling our support.
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Dear user, Zil has been suspended temporarily due to the network not being supported to fulfil our requirements. When it is resumed, we will notify you.
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Thank you for reaching out to us. We request you to send us a DM, mentioning your email address so that we would be able to share the details regarding integration and listing with you. Thank You.
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Hey There,
This is a gentle reminder that your request is still live with us, kindly request you to confirm whether the issue has been resolved if not, we are here to assist you.
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Dear Daniel, we are following up with you in regards to your Luna order, we request your kind cooperation and we are following up closely through DM. Thank you for your patience.
@NoCreditScore4 Richard, We would like to know more and perhaps find ways to optimize. Can you share your registered email address associated with Transak over DM so that we would be able to check the details regarding your suspended account and funds? Thank You
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Dear Customer's We acknowledge your payment for the purchase of Luna. Unfortunately, due to network congestion, the order will not be processed.
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Hey, we hear you and apologize for the bad experience. We'd like to hear more about the same and try to find a solution. Please DM us with details as this will help us to deep dive and figure out the issue.
nitter.app/messages/compose?recip…
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I'm glad to inform you that the issue has been successfully resolved. We have carefully addressed the matter and taken the necessary steps to ensure it won't recur in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your patience and understanding throughout this process.
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Hey Stephen,
We apologize for the inconvenience caused to you,
This is to keep you informed that your query is with us and the concerned team is keenly looking into it, once we have an update we will dm or email you with the specifics.
Hope this serves you well.
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Hey, we have requested for a few details via DM, requesting you to kindly share so that we can assist you . Thank you.
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Hey ,
We acknowledge your payment for the purchase of Luna. Unfortunately, due to network congestion, the order will not be processed. Please be aware that a refund of 50USD has been issued to your source account.
The refund may take 7-10 business/working days to appear on yo...
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Thanks for reaching out. We would like to know more and perhaps find ways to optimize.
We request you to share your registered email address or Order ID over DM or write us to support@transak.com so that we would be able to look into this. Thank You.
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Hello Farzad, Terra network is not our's we are just a payment partner who processes Fiat to crypto and sends the same to the wallet address given by you.
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Hi Ricardo,
We have responded to your query over DM. Please let us know if you have any other queries.
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Hey Atul, kindly be informed that your order has been refunded successfully to you, thank you for your time and patience.
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Thank you for your patience. Your order has been successfully processed and the same has been shared through ticket Id - 135699 kindly check at your earliest convenience. Thank you.
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Alex, You are being unfair here, You forced us to take a decision to refund as you were not ready to wait. The refund reference details have already been shared with you at the same moment. You were more abusive in the DM conversation, which is really not good practice. The issue has been resolved from our end.
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I'm glad to inform you that the issue has been successfully resolved. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your patience and understanding throughout this process.
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Hey! We have not received your DM, kindly DM your details and concern here at nitter.app/messages/compose?recip…
Thank you.
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Thank you for reaching out to Transak. We have processed your order successfully and the same has been delivered to your wallet. Kindly check the email shared through ticket ID - 197199 at your earliest convenience. Thank you for your patience and cooperation.
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Thank you so much for taking out time and sharing this valuable feedback with us. Thank you for your understanding, we hope to see you again soon.
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, Thanks for reaching out to us. We have replied to your DM via #146491. Thank you so much for your understanding.
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Apologies for the delay! We would request you to kindly share the requested details over email for the refund.
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Dear Kevin, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for having customers like you. We look forward to hearing from you again in the future!
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Hello Russell. Thank you for sharing your feedback. As checked the order was processed and crypto has been sent successfully to your wallet address. We have shared an elaborate response through ticket Id 171258 kindly check at your earliest convenience.
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Thank you for your patience, this has been resolved. You may re-order through the wallet of your choice or directly at global.transak.com
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I'm glad to inform you that the issue has been successfully resolved. We have carefully addressed the matter and taken the necessary steps to ensure it won't recur in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your patience and understanding throughout this process.
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Thanks for reaching out. We have sent you a reply on your DM and registered email. We will be communicating further via ticket #65492. Please do reply to us back on the same if you have any concerns. Thank you.
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I am Glad to help you get a full refund for a valuable customer like you. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your patience and understanding throughout this process.
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We are glad to hear your concern was resolved. You can always reach us at support@transak.com or by visiting support.transak.com/hc/en-us. Our customer care team is accessible 24*7 to help you resolve any queries. Thank you.
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Hello @RameshSfk18 INR payment was down for a little while and is back up now. You can start placing orders here:global.transak.com/. For further assistance please connect with our dedicated support team at support@transak.com
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We are sorry to hear about your experience. Kindly check DM as we have responded asking for a few details so that we can refund your order,
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Hey, we are sorry to hear about your experience, kindly DM us here nitter.app/messages/compose?recip… with your registered email Id or order Id for us to assist you better
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I'm glad to inform you that the issue has been successfully resolved. We have carefully addressed the matter and taken the necessary steps to ensure it won't recur in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your patience and understanding throughout this process.
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@nnnnicholas Apologies for the oversight in our documentation. Yes, we already support Base ETH and 5 other L2s for direct onboarding with ETH. You can see our latest coverage for ETH here: transak.com/buy/eth
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@kmldot Hello, we are sorry to hear about your experience. We request you to please DM us your registered email Id to assist you better nitter.app/messages/compose?recip…
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Thank you for being with us. Your order has been processed and we have sent you the details on your DM and registered email address via ticket #147391. Please do get back to us anytime if you still have any concerns. Thank you.
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Hey, we are sorry to hear about your experience, Kindly DM us here: nitter.app/messages/compose?recip… your registered email ID or order ID for us to assist you better."
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Hey Daniel, Thank you for tweeting us. As checked the orders are executed as per the current market value. We also see that you have initiated a conversation through DM and we are awaiting your response. Kindly check your DM and please do not release any personal information v...
Thank you for confirming the status with Transak! We are glad that this was resolved for you! Have a great day ahead!
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Thank you for reaching out to Transak. We have shared an elaborate response through ticket Id -197202, we request you to kindly check at your earliest convenience. Thank you.
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Hi Manthan, Thanks for reaching out. At the moment I am afraid there is no update from the payment partners. Currently we do not have a timeline to share with you however, we will communicate as soon as we have an alternative.
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Sorry to hear about that! We'd like to see how we can help here. Can you please send us a private message confirming the email associated to your account? Thanks
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I'm happy to see your tweet. This means a lot to us. I'm glad to inform you that the issue has been successfully resolved. We do have live chat support available for quick assistance. Please reach out to us if you have any concerns with respect to Transak. We are here to help.
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Please be noted! Official handle of Transak on Twitter has been now updated to @Transak
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Hey, we are sorry to hear about your experience, Kindly DM us here: nitter.app/messages/compose?recip… your registered email ID or order ID for us to assist you better."
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Thanks for reaching out. We request you reach out to us over DM or write us to support@transak.com for further assistance. Thank You.
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Hey, we are sorry to hear about your experience; kindly DM us here nitter.app/messages/compose?recip… with your registered email ID or order ID for us to assist you better."
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