Customer Experience. Automated.
San Francisco, CA
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- Followers 6,958
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Working from home can be challenging but an organized desk makes all the difference. 🌵💻🌿 Show us your work set up with a picture and the winner will get an @Ember_Tech mug to keep the coffee warm in the desk! #togetherwithtalkdesk
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Share your Halloween costume with us if you dare! 🎃 The winner will get a package full of treats. #togetherwithtalkdesk
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Share a photo of your favorite work buddy and win a $20 Starbucks gift card to share! ☕💻☕ #togetherwithtalkdesk
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Show us your window view and you could win a Herschel Little America backpack of your choice! 🎒 #togetherwithtalkdesk
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Today we make history. Talkdesk raises $143 million in Series C funding, increasing our market valuation to more than $3 billion. bit.ly/3eUo5me
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What’s your favorite place at home to take calls? 🏠🎧 Reply with a photo and get a @Jabra_US's headset to use wherever you want! #togetherwithtalkdesk
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A new chapter of our story starts today. 📖
Talkdesk skyrockets to a $10B valuation with the announcement Series D funding, raising $230M. Sydney Carey is appointed CFO.🚀 bit.ly/3xJ0oXn
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What are you thankful for? We’re thankful for our customers, our partners, our employees, and for you! Share a photo with us to get a thank you treats gift! 🎁#togetherwithtalkdesk #thanksgiving
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We want to meet your pet(s)! 🐾 Share a photo of your paw and get a treat!
Let’s get this paw-ty started! #togetherwithtalkdesk
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🚀✨ Talkdesk unveils a new logo and tagline – #ExperienceABetterWay – that reflects our commitment to being at the forefront of CX innovation and its focus on empowering customers to build brand trust and loyalty through customized, personal interactions. bit.ly/3sUWRCW
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Talkdesk Raises $100 Million, Largest Round Ever in Contact Center Industry ow.ly/FJC450jiKQY @Talkdesk accelerates mission to make interactive customer experience a competitive advantage for companies around the world.
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Talkdesk Raises $100 Million to Power the Contact Center of the Future ow.ly/qEBM50jiKNl Funding to Accelerate Enterprise Platform Innovation and Global Expansion
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It’s that time of year (again)! 🎄 Share with us a photo of your decoration for the holidays and win a watch from MVMT! ⌚ #togetherwithtalkdesk #holidays2020 #holidaysdecoration
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Today is about retelling the Talkdesk story in a way that pays tribute to our legacy, embraces our commitment to diversity and giving back, and deeply connects our path forward to the thousands of Talkdesk customers and employees who made what is yet to come possible. 💜
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Talkdesk launches #Workspace, a unified and customizable platform that brings all #CX applications on a single screen. Talkdesk Workspace enables unprecedented #customization, #personalization and extensibility to make it your #contactcenter. bit.ly/3tTzxXz
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We are proud and excited to be part of the "Next Billion Dollar companies" list by @Forbes
forbes.com/sites/amyfeldman/…
.@Talkdesk CEO "I had no plan b". Tiago Paival recalls the tough early years and how he persevered. Read more: bit.ly/2e69wjP
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Talkdesk launches new AI-infused digital #lending solution, enabling a better way for borrowers to access #loans. New cloud-based #contactcenter solution streamlines borrower experience across the entire lending portfolio. bit.ly/3dXIJoB
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Fantastic performance by The Company to begin day 2 of #Opentalk18. Fun fact: 2 of the dancers work at Talkdesk!
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Announcing: Talkdesk Workforce Management. This agent-centric, cloud-native #WFM is 100% microservices architecture and fully unified with a #CCaaS platform. Read the press release to learn more. bit.ly/2JmJDO0 #EC19
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.@Forbes recognizes Talkdesk on #Cloud100 for third consecutive year, up 36 spots to #17 in 2021. 🎉🍾🥂 bit.ly/3jGlb9l
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Learn more about Talkdesk's unicorn status, what makes us unique, and some big announcements made at #Opentalk18 in this @Forbes interview with CEO @TTPaiva, written by @jeanbsu. ow.ly/9tnh30mAJ5e
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Speaking with angry customers isn't an easy task. Learn how to settle problems and improve customer service by adhering to these 12 conflict resolution #tips. ow.ly/g5kn30mGUwU #CustServ #CX
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With Talkdesk’s live and real-time reports, @TuftandNeedle improved their agent experience and increased service level, answering over 96% of their calls within 20 seconds. Learn more ⬇️ ow.ly/rKbC30nqyv8
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Join us at #Opentalk18, featuring Nicolle Paradise - keynote speaker on Customer Experience and Leadership. Don't miss @NicolleParadise, a Top 25 Global Influencer from @MindTouch and one of @GainsightHQ's 7 Influential Women to Follow. Register today! ow.ly/IcwY30kbyE3
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Talkdesk was selected from more than 2,700 nominations as a 2019 Finalist for @TheStevieAwards for Sales & Customer Service. We’re excited to be recognized for our commitment to enterprise innovation and leading the second wave of the #CCaaS! ow.ly/vmTd30nm44H
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Today we welcome Aaron Acree and Hannah Pryfogle to Talkdesk. Aaron will be handling our @IntelisysCorp relationship and Hannah is our new Inside Channel Sales Manager. This is an exciting time to join the Channel team at Talkdesk and we are excited to have them on board!
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Talkdesk to provide Wounded Warrior Project with cloud contact center solution
ow.ly/LGP530neHz3
We are welcoming our newest customer, @wwp, to the Talkdesk family. We're honored to have the opportunity to assist the brave veterans who have sacrificed for America.
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Huge congratulations to Talkdesk's Gillian Heltai, winner of the 2018 @AragonResearch1 WIT Award for Operations! #WomenInTech18
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Talkdesk Reporting gives customers like @KeyMe the ability to keep a pulse on their contact center, focus on the metrics that matter most and make informed decisions based on actionable insights. #CX #CCTR ow.ly/h7Xa30mNXIA
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Learn more about our $10M #Talkdesk Innovation Fund and how it will be used in this @pt_startups article by @TimHinchliffe: ow.ly/tzEH30mHRUw
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Don't spend so much time trying to acquire new customers that you forget about your current ones! On our #blog, Senior Product Marketing Manager @loribrokaw shares how great #CustomerService creates long-term loyalty. #CX ow.ly/z4xS30nn3u2
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With a sleek Zendesk integration, exceptional call quality and adaptability, Talkdesk helps companies like @zumiez fulfill their mission of delivering a world-class customer experience. #CX #CCTR ow.ly/zreq30mO4Si
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🏥 Learn how #workplace culture affects, and is affected by, all aspects of the #patientexperience. A blog by @burlstamp. bit.ly/3AoBUFk
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Due to agent and geographical scalability, an innovative AppConnect system and “superior price-performance value” Talkdesk was honored with a Contact Center Product Strategy Leadership Award from @Frost_Sullivan. ow.ly/pLQN30nASL9
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With Talkdesk, companies like @sicom_inc can leverage a true IVR, effectively routing customers to the right agent at the right time. #CX #CCTR ow.ly/eAQk30mP0ex
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One reason why restaurant solutions provider @sicom_inc loves Talkdesk? Because Talkdesk ensures customers are routed correctly, which increases first call resolution by 17x! Watch Sicom's customer #video to learn more: ow.ly/vnf530nrq5c #CCTR
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Learn what our customers love about our #CCTR platform and why @mslizpedro is declaring 2️⃣0️⃣1️⃣9️⃣ the Year of the Talkdesk Customer:
ow.ly/NBwM30ndOjp
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We understand the importance of providing agents with flexibility and options for customization, which is why we make integrating #CRM software and apps a top priority. bit.ly/2Cm2xhj
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Congratulations to Gillian Heltai, SVP of Client Services at Talkdesk, for winning the #WomeninTech18 Operations Award! This recognition reflects Gillian's significant contributions to the tech industry.
Learn more about Gillian's award here: ow.ly/gZr330mUaif
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Talkdesk was thrilled to be part of @Avant_CCC BootCamp in London this week. @Teon_xMatters and Matt Haan were on hand to talk with partners and to continue to engage this new market on behalf of Talkdesk.
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Tell us the best thing about working from home with a photo. The winner gets the new Apple HomePod mini! 🏠 #togetherwithtalkdesk #workingfromhome
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.@HotelTonight leverages Talkdesk for Zendesk to provide their support teams with the information needed to deliver exceptional and personalized customer experiences. ow.ly/jiGM30npEcX #CX
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#Opentalk18 may be over, but the magic moments aren't! Opentalk On-Demand features videos of all our sessions that you can watch wherever, whenever. Let us know what sessions are your favorite! bit.ly/2KLMpJI
Photos: Kyle Flubacker
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Our new #blog series, Happy Hour, is about sharing content that makes you feel good. Start your #weekend right by reading about 5 things that have made us smile recently! ow.ly/PRb030nm7aO
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Ooma and @Talkdesk Bring Best-in-Class Contact Center Platform to @Ooma Enterprise Customers ow.ly/UesK30lvIiU Combining Ooma Enterprise and Talkdesk offers customers a single vendor to implement solutions for communications and contact center needs. #cloud #cctr
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We are thrilled to announce that Talkdesk was named a Leader in @Gartner_inc's 2019 Magic Quadrant for #CCaaS, North America! 🥂 Get the report! bit.ly/2OYNstV
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Congrats to our customers @Allbirds, @pagerduty, @convoyteam & @OutSystems for joining us on the @businessinsider list of 47 red-hot tech #startups that are worth billions! 🔥 ow.ly/rDBt30nbct9
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Talkdesk is teaming with @awscloud #ContactCenter Intelligence solutions, boosting #AI integration and #CX personalization. Talkdesk customers gain more flexibility to augment product capabilities and expand use-cases to satisfy business requirements. bit.ly/39tEXzs
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Nov 7-8, join us at #Opentalk18 - Not your typical user conference, it's the Customer Experience Event of the Year! Check out our updated agenda and register today to catch @catherineblckmr, @Tiffani_Bova, @arigobie, @marlenespeaks and many more! ow.ly/bQOY30m7vWL
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Waving goodbye to 2018 and hello to the #NewYear! 👋 @justinmrobbins rounded up some of our favorite blog posts from last year that have evergreen #CX advice. Check them out! ow.ly/5HTu30naltC
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Discover how @zumiez adjusts to seasonal demands quickly and ensures high-quality customer experiences with Talkdesk! #CX ow.ly/23cK30mN4mJ
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Learn how to update your contact center for #2019 with these insights from industry leaders @EricHKrapf, @McGeeSmith and @Patrick_SaaS in this can't-miss #webinar. Register now! ow.ly/nV7g30mW28F
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In 3 days: Join us in Austin on January 10 to discuss new strategies for how YOU can drive innovation in the contact center. Register now for this fantastic networking event! ow.ly/T0PP30mZHL4 #CCTR #CustServ
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Join @burlstamp as he explores actionable steps providers can take to create a #patient-centric employee culture and ultimately drive better #patientexperiences.
📆 September 23, 10-11 a.m. PDT.
bit.ly/3nFoq4t
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See #CX rockstar @NicolleParadise explain why employee experience plays a key role in a company's #success in her keynote video at #Opentalk18!
🎥 (2 min. video) = PUMPED!
➡️ Conferences tackle #CustomerExperience though few connect #EmployeeExperience + why it's a powerful lever for #CX
👏 High-fives to @Talkdesk + @loribrokaw + @TTPaiva for the opportunity to connect these dots! Link = ⤵️
linkedin.com/feed/update/urn…
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Talkdesk’s support team and easy-to-use interface can help you customize your contact center, whether you have 25 agents or 500! #CCTR
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.@AvettaNews counts on the reliability of Talkdesk for Salesforce to deliver exceptional customer experiences to their customers and clients across 100 countries. ow.ly/3HSU30nquKC #CX
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Describe your Cyber Monday with a photo. The winner gets an Amazon gift card! 🛍️ #togetherwithtalkdesk #cybermonday
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Learn:
✖️ How contact center metrics changed during 2020 compared to 2019.
✖️ How your #contactcenter performance stacks up against peers across industries, regions and company sizes.
✖️ Tips to optimize your contact center and improve #CX. bit.ly/3xw4ymj
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Join luminaries @JeanneBliss, @NicolleParadise, @Tiffani_Bova and many more at #Opentalk18. The #CX event of the year is Nov. 7th & 8th at Pier 48, San Francisco. Register today with code "MAGICHP" for 50% off! ow.ly/ekTM30mo7UV
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“I don’t know what’s happened within the past few months but the features are just rolling out like crazy." - Greg Zalecki, Director of Sales Operations at @sema4
Satisfied customers make us happy! 🙌 Learn more at ow.ly/8iXj30nqyUM
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Join us in Denver on February 7 to discuss contact center trends and strategies, interact with our panelists and #network with contact center experts and colleagues. Plus, happy hour is on us! 🍸 We hope to see you there. ow.ly/9vIy30nm9KS #CCTR #CX
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Fill in the blanks: Helpful support pros stay ____, ____ and ____ in tough customer situations. Read our full #8HabitsOfHelpfulSupportPros recap to find out what the missing words are and to see more #CX tips! ow.ly/vQaU30ngHKd
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.@Boostability moves to Talkdesk for greater reliability, ability to deliver unmatched customer support with robust reporting tools powered by the latest in #ArtificialIntelligence. #CCTR ow.ly/w5hv30mSyx8
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.@storageunitsoft leverages Talkdesk Studio and Talkdesk Workforce Management to provide tailored, affordable #contactcenter services, reducing the time needed to handle voicemail and callbacks by 78%. 📉 bit.ly/3hL81HI
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$1B valuation ✔️
100% uptime SLA ✔️
#AI-infused features and #omnichannel ✔️
Find out more about Talkdesk's #unicorn status in this article from @DomKent and @uctodaynews! 🦄 bit.ly/2O7XUgo #CCaaS
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Talkdesk’s actively intelligent, yet powerfully simple platform helps customers make #CX their competitive advantage. We’re thrilled to be recognized as a finalist in @TheStevieAwards 2019 for Sales & Customer Service!
ow.ly/Lwve30npvqz
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#Webinar alert: Don't miss out on learning how to improve and utilize your metrics! @justinmrobbins will be presenting this workshop that is sure to be as entertaining as it is informative. Register now: ow.ly/Wbw630mW5wB
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Join @Patrick_SaaS and other customer contact experts at CCW Online, where you'll learn about new #CX opportunities, next-wave technology and what comes next in the contact center world!
Patrick Russell from @talkdesk joins us at CCW Online December 5th in our executive roundtable on CX initiatives for 2019. Register for free: bit.ly/2IKOKUp #cx #custserv #custexp
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Join Talkdesk for cocktails and conversation about innovation in the contact center! This exciting event is happening on January 10 in Austin - you won't want to miss it. bit.ly/2UL7Lvq #CustServ #CX
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Leveraging Talkdesk Callbar and an integration with Salesforce helped @PowerDMS overcome their reporting challenges and improved their overall call quality. 📞 Watch their customer story: ow.ly/5iOI30nxVEb
#CX #CCTR
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Talkdesk Named a Visionary in 2018 @Gartner_inc Magic Quadrant, Contact Center as a Service for Second Consecutive Year ow.ly/kek950jryqn @Talkdesk positioned highest for ability to execute in Visionary quadrant
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Hot off the press! Talkdesk named a Leader in 2021 @Gartner_inc Magic Quadrant for #CCaaS. Download the report now! bit.ly/37zCAuA
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Talkdesk enables companies like @TuftAndNeedle to have the ability to define key metrics and surface actionable insights to optimize their contact center performance. #CX #CCTR ow.ly/pP1530mM1w1
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Talkdesk easily adapts to the evolving needs of companies like @Mercadolibre
and their customers, resulting in increased customer satisfaction, productivity and cost savings. #CX #CCTR ow.ly/1HrO30mM1KM
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Our Lehi, Utah team gathered for a group photo to celebrate being in their brand-new office! Like all of Talkdesk, our Utah team is growing rapidly and needed a space to accommodate their increased numbers. We're looking forward to great things from these Talkdeskers!
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Talkdesk customers like @sicom_inc are able to take advantage of enterprise-class contact center capability with consumer app simplicity - requiring virtually no training. #CX #CCTR ow.ly/exyB30mO18C
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How do you keep your frontline employees engaged and attentive? By implementing an innovative suite of products from @Gartner_inc called Workplace Engagement Management. Learn about the many benefits of #WEM in our #blog post! ow.ly/WZob30mSAvt
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Talkdesk's advanced features are strikingly simple, seamlessly connected and endlessly adaptable, which allows companies like @Zumiez to stay focused on what's most important. #CX #CCTR ow.ly/Vbt230mM1je
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Our latest #webinar is available to watch on-demand! Don't miss out on learning how you can take your contact center to the next level in the #NewYear. Watch it now: ow.ly/lJUB30n3YaL
#CCTR #CustServ
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Join us at #Opentalk18, the customer experience event of the year, and catch @NicolleParadise as our opening keynote speaker! Check out the preview video from Nicolle below and click here to learn more, ow.ly/xkPr50jo4iq #CX #CustServ
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Today we honor the life, the courage and the vision of Martin Luther King, Jr. We still don’t live in the world that he dreamed for. Be an ally, an advocate, a ride. "Our lives begin to end the day we become silent about things that matter." #MartinLutherKingDay #MLKDay
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We’ve raised $100 Million, the largest ever in the #CCaaS industry. Read @TTPaiva’s thoughts on where @Talkdesk is headed: ow.ly/FJC450jiKQY
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#Opentalk18 is a month away. Don't miss our keynote speaker, @NicolleParadise and don't miss out on discounted rates at @CliftHotel and @kinggeorgehotel expiring on Oct. 12th. Learn more, ow.ly/VFt850ji8Nx #CX #CustServ #Cloud #CCTR
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Talkdesk is a “Hot Vendor” in Intelligent Contact Center according to Aragon Research ow.ly/FKI230lOgJk @AragonResearch1 identifies @Talkdesk as a Hot Vendor adding modern #AI to current #CCTR functions and workflow to improve customer sales and support journeys.
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Modern businesses need modern scalability solutions. Learn what #CCTR platform @Cognosante uses to help them scale up and down quickly. (Spoiler alert: it's us.) ow.ly/PYic30nfLVb
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With features such as 100% uptime SLA, Salesforce and Zendesk integrations, and microservices architecture, it's no wonder that Talkdesk is a leader on the G2 Crowd Grid and scores the highest in Customer Satisfaction. ow.ly/h5w730nwZeR #CX #CCaaS
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Today, Talkdesk participated in our first EMEA channel event at @ScanSourceEU Business Breakthrough Event in London. @jon_heaps was there to talk to partners about why now is the time to start working with Talkdesk. #2018BBE
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Easy implementation and the ability to make simple, self-service changes motivates companies like @Cherwell to choose Talkdesk. #CX #CCTR ow.ly/lMIU30mMa4I
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This #webinar will share the results of a recent @aberdeengroup study about how you can create a best-in-class contact center. Register now! ow.ly/kjyM30mL8z8
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Talkdesk is proud to stand with other tech companies in helping @WHUorg get food, housing and healthcare assistance to the people who need it right now. Find out how you can make difference and contribute: bit.ly/36N4FkR #wehelpukraine
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"Talkdesk founder Tiago Paiva said London was unique in its 'incredible access to talent', and selected the hub alongside a goal to grow its team to more than 50 people by the end of the year." via @CityAM @TTPaiva ow.ly/C3Jv30nqB15
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Learn what #CX tips @HollyChessman took away from #Opentalk18 in this outstanding write-up! ow.ly/RFfH30mL0gL
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Join us at #Opentalk18, the customer experience event of the year, and catch @NicolleParadise as our opening keynote speaker! Check out the preview video from Nicolle below and click here to learn more, ow.ly/xkPr50jo4iq #CX #CustServ
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.@TuftandNeedle chose Talkdesk for its progressive, cloud-native architecture and agile scalability to meet the needs of their fast-growing team. We are excited to work with this innovative company! ow.ly/6O0330nqqS2
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Thank you for the feature, @uctodaynews! We're looking forward to seeing you at #Opentalk18. ow.ly/zXHo30mq5Lh
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