Need Support on Social Media? Tag @OKXHelpDesk or DM us. Don't share any Private Details Publicly. To verify accounts, hit the link okx.com/community
- Tweets 64,054
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- Followers 27,881
- Likes 3,998
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We're here for you, but let's be safe and remember that
✅We do not Request any Payment or your Login Details & we never DM users first We're here for you, but let's be safe and remember that.
✅Check our "Gold Tick" before Reply / Send Anything.
Want to Create a Ticket/Email? Let's discover the Support Centre
okx.com/help
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Greetings, A. The reason for this is that $PEPE is not currently listed on OKX. We kindly ask for your patience and advise you to stay informed for the upcoming official announcement from our side. We appreciate your understanding.
okx.com/support/hc/en-us/sec…
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Thank you for your interest in our activity, do make sure you are joining the event using this official link here: t.me/okx_racer_official_anno…
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Hi, we suggest you follow the guidance below:
1. Restart your device
2. Switch from Data to Wifi or vice versa
3. Delete the app & re-install the latest version.
4. If the issue persists, please try on a different device.
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Hey there! CORE deposits open at 06:00 am UTC on Jan. 17 ☺️
okx.com/support/hc/en-us/art…
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Hi there, you still can use our web3 wallet. okx.com/web3
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Hi there! May we know if you are referring to your exchange wallet or Web3 wallet?
For more information on OKX racer, you may look through this article: okx.com/help/okx-racer-playe…
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Hey, we're here for you. Would you let us know if you have updated your OKX App to the latest version? Please try and let us know again if the issue persists.
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We're here for you, but let's be safe and remember that
✅ We do not Request any Payment or your Log in Details & we never DM user first
✅ Check our ""Blue Tick"" before Reply / Send anything
Want to Create Ticket/Email❓ Let's discover Support Centre okx.com/support-center.html
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Hi @iam_fantom. All news related to licensing is announced on our official channels. Please stay tuned as we will announce if there is any news regarding this. Thanks!
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Hi there! Can you please try the provided steps & see if it resolves your issue? You can further reach out to us via our DM if the issue persists. Thanks!
1. Restart your device
2. Switch from Data to Wifi or vice versa
3. Update the Telegram App to the latest version.
4. Back up Telegram and re-install it.
5. Please try on different devices if the same issue persists.
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For all 🤝 Collaboration / Marketing Proposals related matters, you may write in to communityegc@okx.com.
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Hey there! Core Spot is yet to be opened. We will list once the Core deposit meets the standard. We would advice to wait patiently for our announcement. It could be at any time.
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Hey Yusuph! Once the minimum deposit for $CORE is reached, OKX will enable trading for it on our platform. Keep an eye on our official channels for exciting updates.
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No news as of yet but do look out for our announcements for more exciting stuff popping up!
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Hello! You would have to reach out to the project team for further assistance, as they could give better clarification and assistance on the reconnecting issue. Thank you!
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Hey there! Core Spot is yet to be opened. We will list once the Core deposit meets the standard. We would advice to wait patiently for our announcement. It could be at any time.
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Hello there, @andreargiolas94. The airdrop will be distributed next Monday, and the exact time will be determined by the project team. Please hold your SUI tokens until reward distribution.
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Hi there! Our team has sent you an email via ticket 5427404. Please respond to the ticket for our team to assist you further with this issue. Thanks!
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Hello we're sorry to hear that! Could you drop us a DM with the screenshot of the error so we can check on this? Thank you. nitter.app/messages/compose?recip…
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Hi, @vankimhau. Can we know if you wish to deposit the token in your OKX account? If yes, please be informed that AVIVE deposits will open at 10:00 am UTC on December 14, 2023. Thank you for your support
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Hiya Carl, withdrawals will open at 9:00 am UTC on May 26, 2023. okx.com/help-center/okx-to-l…
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Hi there! We regret to inform you that our OKX platform is not accessible in Bangladesh. We will take this as a feedback to improve our services. Have a great day.
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Hi, @alex_unqt. Kindly be informed that we have responded to you on a different post. Thank you for your support.
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Hi there, We suggest you follow the guidance below:
1. Restart your device
2. Switch from Data to Wifi or vice versa
3. Delete the app & re-install the latest version.
4. If the issue persists, please try on a different device.
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Hi @crypto_ManiAc12,
Stay tuned to our announcement for all new listing updates t.me/OKXAnnouncements
Thanks
Lois | OKX Help Desk
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Hi there, sorry for the late reply. We're dealing with a lot of inquiries right now, but we'll get back to your message as soon as possible.
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Not to worry, @Kingsle05593844. We ensure you that our team would be posting updates as soon as the trading is available. Thank you for your support
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Hi, we suggest you follow the guidance below for OKX app troubleshooting:
-Restart your device
-Switch from Data to Wifi or vice versa
-Delete the app & re-install the latest version.
-If the issue persists, please try on a different device.
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Hello there, @guramerebus76. We kindly suggest you stay tuned via our Official Web3 Channel @okxweb3 as they will announce it soon. Thank you.
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Dear @ShibaAustralia,
We always evaluating and hunting for potential tokens for listing. Currently, we don't have any update regarding $LEASH. Please stay tuned for the official announcement. Thank you.
Moses | OKEx Help Desk
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Hi there! Our products and services may not be available in all markets and jurisdictions, and we may restrict or prohibit the use of all or a portion of the Services from Restricted Locations, which at this time include Nigeria from August 30.
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We'll list the top 3 tokens with the most votes, but we gotta verify 'em first to make sure they're legit. So, the actual number of tokens we list might be less than 3. Hope that helps! 😎
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Hello! Kindly note that your NOT will only be credited into your OKX Exchange Account when the NOT is officially launching for Spot Trading. Your patience is very much appreciated! okx.com/help/okx-to-list-not…
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Hi there, trading in Naira is no longer available on our platform due to a change in local market requirements. However, we want to assure you that you can still engage in P2P trading using other currencies.
We understand that this change might have an impact on your trading preferences, and we apologize for any inconvenience this may cause.
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Our apologies for the inconvenience. Please DM your UID to us, and we'll assist you further. Thanks.
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Hey Pauly! What we mean is that if the token gets listed on our platform, there will be an announcement.☺️
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Hello! OKX is committed to regulatory compliance and to adhering to the rules and regulations of the jurisdictions in which we strive to offer services. As part of this commitment, we conduct ongoing assessments in each market we serve and evaluate current market circumstances as well as any potential changes to local policies, laws, and regulations. Based on these assessments, we may decide to discontinue services in certain markets. The Web 3 portal will be still supported. Thanks!
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Hey there! The enthusiasm surrounding other tokens has not gone unnoticed by our team. As we move forward, we encourage you to stay connected and engaged with our official pages. We have many exciting updates in store for you🥰
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Hi there, We want you yo know that we may not make all of the Services available in all markets and jurisdictions, and may restrict or prohibit the use of all or a portion of the Services from Restricted Locations, which at this time including Malaysia. You may visit here for more information: okx.com/support/hc/en-us/art…
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Hey there! May I know if your Aviva tokens are in your OKX exchange account, and you're looking to withdraw it?
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Hi there, we're here for you. Could you please let us know what is the error message so we can assist you further?
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Hi there! Please update your app to the latest version to resolve this issue. Thanks!
play.google.com/store/apps/d…
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Hi, @guramerebus76. Do refer to this tweet for further info. Thank you for your support.
The winner list of the @ABExFinance #Cryptopedia campaign is out now👇
bit.ly/47XTWzk
🎁 $50K in SUI token rewards has been distributed to the winners' addresses. For details about the distribution of ABEx NFTs reward, please stay tuned for ABEx's further announcement.
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Hey everyone, we're aware of the cancellation issue affecting some of our users, and our team is working on it as we speak. We apologize for any inconvenience this has caused, and we'll keep you updated as soon as the issue is resolved. Thanks for your patience!
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Hey there. After August 30, your account will be restricted. Please ensure to close your positions by August 30, and withdraw any assets by August 30. Your funds will remain safe in your account until you withdraw them. You will be able to withdraw cryptocurrency to your self-custody wallet or your cryptocurrency account on another exchange. The Web3 portal would still be available.
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Please be informed that your verification was only completed after the 17th December 2023 Snapshot. As a result, you are not eligible for the round 1 airdrop. However, please rest assured that you can still register on the Avive App. When Avive's portal reopens in March/April, you will have another opportunity to submit your UID or Wallet Address and claim the Airdrop Rewards. Further details can be found in the official announcement at (nitter.app/Avive_World/status/173…)
📢Attention Avive X OKX Cryptopedia participants!
#Avive Daily Check-in Task on #OKXCryptopedia Season 9 will close on Dec 17 at 10:00 UTC.
What's next?
- Register/login to the Avive app using your Cryptopedia Season 9 email
-Complete KYC phase 1 to secure your eligibility for Avive Daily Check-in airdrops.
Your active participation in the Avive x OKX campaign is greatly appreciated, and we're expediting the processing of your airdrop application. You'll be among the first to receive airdrops!
👇To learn about the complete registration application process, please review the following tutorial video.
#AviveKYC #AviveWorld #AviveCitizens #AviveTestnet
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It's just $PLS for now! okx.com/help-center/okx-to-l…
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Thanks for reaching out! We appreciate your interest in Doginals and Dogecoin on OKX. For now, we recommend staying tuned for an official announcement regarding its listing. Updates will be shared through our support articles once the listing is confirmed. Stay tuned!
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Hello there, @OkaforWilliam8. Kindly update your app to the latest version and try it once again. Thank you.
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Hi there! We hear your concerns regarding the transaction made. Could you drop us a DM by clicking on the button below to allow us to check on this? Thank you :)
nitter.app/messages/compose?recip…
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Hi, no worries, we are here to help. Please let us know the TXID and your wallet address via DM so we can assist you in checking further. Thank you
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Hello! Can we know the token details specifically for us to check further on it for you? Thank you!
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Hi there! Kindly update your app accordingly and if the issue persists, please provide us the screenshot of the error message. Thank you!
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Hi there, kindly update your app and try to connect again. If the issue still persists, please provide with us the screenshot of the error message. Thank you!
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Hello there, we only accept original copies of government-issued IDs, passports, and driver's licenses for KYC verification. Unfortunately, the Digital NIN Slip (Plastic) from the National Identity Management Commission of Nigeria (NIMC) is not included in our list of accepted documents at this time.
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Hey there! Sorry to hear you're facing issues connecting to the mini-app. Could you try the troubleshooting steps below?
1. Restart your device.
2. Switch from Data to Wifi or vice versa.
3. Update the Telegram App to the latest version.
4. Back up Telegram and re-install it.
5. Please try on different devices if the same issue persists.
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All new updates including listed related matters will be posted in our announcement channel t.me/OKXAnnouncements, stay tuned!
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Hey there! Just a heads up~currently kekius is unavailable on OKX. To stay updated on when kekius becomes available, sign up for notifications or follow us on social media. We’ll announce new cryptocurrency additions as soon as they’re listed.
okx.com/help/section/announc…
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Not to worry, we are here to help. For us to assist you better, we kindly request you drop us a DM with your account's UID/Email/Mobile for further checking. Thank you.
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The holding value will be calculated based on the highest price between June 2 and June 8. For example, if the peak price was $0.975 and you have 11 SUI tokens, you don't need to deposit more if their value drops below $10. Thank you❤️
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No worries, @doushqn. Do send us your UID via DM as we will guide you ahead without any character restrictions. Thank you for your support.🙏
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Hi @Don_nolly1, the restriction with Nigerian users only applies to the exchange wallet. Rest assured, the web3 wallet is still available for usage. Verifying your account is not compulsory for the OKX Racer mini-app. However, it is highly encouraged for the exchange users as they will be eligible for future potential surprises. Thanks! 😊
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Hi @CryptoWizardd,
We always evaluate & are hunting for potential tokens for listing but currently we do not guarantee any token listings, please stay tuned on our latest updates of token listings. t.me/OKXAnnouncements. TQ!
Lois | OKX Help Desk
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Hello! Could we have a screenshot of the error you are seeing for us to understand your issues better?
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Hi there! If you're having trouble completing the OKX Connect task in MemeFi, try this:
1. In Telegram, search for "OKX Wallet" — look for the verified bot, OKX's integrated wallet on Telegram.
2. Use a different network to log in, create a wallet, back it up, or import your MemeFi wallet phrase.
3. Go back to the MemeFi OKX task, click it, and it will redirect you to connect your wallet.
4. Select the OKX Mini Wallet (not the app), connect, and sign the message.
You have less than 48 hours to complete this task to receive the airdrop. Hope this helps!
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Can we know if this is what you're referring to okx.com/learn/shibarium-shib…? 🤔
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Hi there! You may try refreshing the page, as the listings for OKCoin USA have just been updated. If you run into any issues, feel free to reach out—we’re here to help. Thank you!
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Hi, @wjhwjj. We always evaluate and are hunting for potential tokens for listing. Hence, do keep an eye on our official pages as our team will be posting awesome updates from time to time. Thank you for your support.
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Hi @cuangede_96, we currently do not have any information regarding the listing of this token on our platform. Please stay tuned to our official communication channels for announcements on new token listings. Thanks! 😊
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Hello! We may not make all of the Services available in all markets and jurisdictions, and may restrict or prohibit use of all or a portion of the Services from Restricted Locations, which at this time include Bangladesh. However, you may still use our web3 wallet as it is available to use by all. You may download our app through this link. Thank you! okx.com/download
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Hey Chandan, just a heads-up! The Web3 wallet is separate from the exchange, so even if your country isn't supported, you can still use the wallet. Do let us know if you need any further assistance!
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Hey there, we're sorry for the delay! We've just checked with our team and we're looking to have it processed soon🙏
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Hi @ARIYO243, the listing price information will be available once the spot trading goes live on January 16, 2025. You can refer to the provided link for further information on this listing. Thanks!
okx.com/help/okx-to-list-duc…
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Hey there, unfortunately, we're still waiting to hear back for more information. But we're committed to having this investigated further!
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Hi there, we do understand your concern, however, the new verification process has been implemented to ensure the security and safety of our users' assets. We assure you that our platform is highly secure and trustworthy. If you are still encountering issues with sending your crypto or completing the verification process, do provide us with your UID via DM as we will guide you ahead. Thank you for your support. 🙏
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Thank you for your suggestion,@Weekend478. We always evaluate and are hunting for potential tokens for listing but currently, we do not guarantee any token listings, stay tuned to our announcement channel for all updates.
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Hi there! You may take a look at this articles to assist you on importing your wallet:
Let us know if you need any assistance!
okx.com/help/what-is-a-priva…
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Hi, Pulse is only available for deposit at the moment, Spot trading will be opening when the Pulse token fulfilled our platform requirement. We suggest you stay tuned and visit here for more information: okx.com/help-center/okx-to-l…
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Hi, @LUKMANM85534534. Do let us know more in regards to your concern as we will guide you ahead. Thank you for your support.
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Once the PLS token deposit meets our requirements, OKX will list PLS/USDT spot trading.
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Hello! OKX is committed to regulatory compliance and to adhering to the rules and regulations of the jurisdictions in which we strive to offer services. As part of this commitment, we conduct ongoing assessments in each market we serve and evaluate current market circumstances as well as any potential changes to local policies, laws, and regulations. Based on these assessments, we may decide to discontinue services in certain markets. Thanks!
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Hi there, apologies for the trouble. Could you please direct message your UID and this Tweet link to us for additional support? Thanks.
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Hello there! We've proactively suspended DEX Aggregator Trading services for a comprehensive internal review and upgrade Stay updated via our official channels, and feel free to reach out if you need any assistance! Thank you.
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Hi DG,
Apologize for the late response and inconvenience caused to you!
The network is back for the withdrawal of IOTA token now.
Please let me know if you have further issues/questions ya.
Eve | OKEx Help Desk
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Hi Heyler, we're sorry to inform you that OKX do not provide service in Cuba due to the local law, you may refer to this link for more info okx.com/support/hc/en-us/art…. 🙏
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Hi Paul, you may reach out to their support here support.okcoin.com/hc/en-us.
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Hello! We currently don’t have updates or information about listing Neptune Network on OKX. For the latest news on token listings and updates, please check our official announcements. Thanks for your interest!
okx.com/help/section/announc…
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