Hello, we’re HiveHelper. Here to help, & chat to you about your thoughts and questions on Hive.
UK
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We are aware of an issue affecting customers use of their app. Our engineers are currently working to fix this. Please keep an eye on our status page. We are sorry for any inconvenience. You can still control your heating from your thermostat.
bddy.me/3wtuy2M
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We are aware of an issue that has arisen whereby customers are unable to login to their accounts or update their apps. The team are currently trying to investigate the issue and work on a fix. We are sorry for any inconvenience at the moment.
^Paul
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Good morning everyone. There is an update on the App Store to Hive version 10.42.3. This should fix the issue you have been experiencing. After the initial upgrade some users may experience being logged out but this should be a one time occurrence only.
Kind regards
Paul
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We are aware of an issue affecting iOS users, and after investigation, we are working on implementing a fix as soon as possible. We will update you as soon as we have a fix in place, and we are hoping it will be within 48 hours. We appreciate your patience on this ^DB
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Hi everyone! The team have been working on a fix overnight which should mean the majority of our customers will be back online with a manual reboot of the Hub. Please remove the Hub’s power cable, replace this and refresh the app you should be back online. Sorry again! ^Kat
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We are currently aware of an issue with the Hive platform that is affecting remote access for some of our customers. We are working on this as a matter of priority - please check our status page for updates here: bddy.me/2YJStJp We do apologise for the inconvenience. ^NB
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We are having trouble at the moment with Hive app having crashed, please be assured we are on this and will be resolved ASAP. ^DD
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Hey Jay! This would make getting up during the night for the toilet a lot easier! 😆 It's one of our more popular requests and as soon as we have any information, you guys will be first to know. Keep an eye on your emails and our social media pages! ^SO
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Hi everyone, we have an issue with the platform just now. Our team are working on fixing the issue. We apologise for any inconvenience. Please remember you can adjust your heating from your thermostat in the meantime.
Kind regards
Hive Team
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Some hubs are dropping offline guys. Manual control still available and your patience is appreciated. status.hivehome.com/ Apologies.
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Good morning. Unfortunately iOS users are currently experiencing issues with the Hive app. We are aware of this and working on it as a matter of priority. In the meantime, you can still control via the website or Android devices. We apologise for any inconvenience. ^NB
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Hi Folks
Thanks for being with us again. You'll all be delighted to know that the incident from last night is fully resolved, so if you need any assistance today, please get in touch.
All the best from the folks at Hive (GB)
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[1 of 2] Due to severe weather conditions here in Glasgow (where all our care agents are based), we will be sending everyone home while it's still safe. This means that there will be a delay in responding to your messages until at least tomorrow morning...
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@gossipgriII @thisisastory_ This made us all laugh a LOT at Hive. Thanks for brightening up our Friday ^Hive
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Hey everyone, we're getting more reports of customers getting access again so the issue is being worked on. If you're still having trouble try switching the hub off and back on then try logging into the app after about 5 minutes, and keep us updated
Thanks
CJ
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We are aware of log in issues for some of our customers, we are working through these just now & will share here when resolved, all schedules set will operate as expected. Thank you
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Afternoon Hivers, we're starting to see reports of issues with both our iOS & Android apps. We've flagged this to the developers and have them looking int it now. I'll post an update here the moment I have one ^GF
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Hi everyone the issue with the app should now be fixed. We are sorry again for any inconvenience
Kind regards
Hive
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A fix for the issue affecting the Hive app for iOS has now been applied and we do not expect this to reoccur. We appreciate all your feedback. If you have any further issues or require assistance with your Hive devices, please don't hesitate to contact us. ^NB
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Good evening. A hotfix has been released for the known app issue Please update your app to version 10.52.1 Currently this is only available on iOS. The Android hotfix is currently still being worked on. We will update you further as soon as possible. Thanks for your patience.
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The day has come.
Introducing our new smart weatherproof outdoor security camera, Hive View Outdoor.
With night vision, HD livestreaming, person detection, two-way audio and camera history you can access from anywhere.
👉 Click here: bit.ly/2Q3rXWy
#smartcamera #iot
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On Sunday around 4:20pm, a power outage led to a large number of hubs trying to reconnect to the platform at the same time. This spike in traffic put our system under stress and as a result all customers would have experienced issues with our app.
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Sorry for the issue this evening, it is being worked on as a priority. Please monitor our status page for updates: status.hivehome.com/?_ga=2.1…
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Hi there. As some of you may know, we experienced a problem last night which affected iOS users. This has now been resolved but if you are still experiencing a problem, get in touch and we'll be more than happy to help.
^The Hive Team
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Good morning. We 're aware of an issue of some user’s devices appearing offline in the app. We're currently investigating this. Please refer to our status page for further updates bddy.me/3GlrEmT
Apologies for any inconvenience caused.
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Voice integrations, e.g. Alexa will not be affected for most users.
Kind regards
Hive Team
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Good news everyone. We have replaced the piece of string between the empty baked bean cans so our telephony is up and running again. :-)
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Ok Hivers, due to extreme weather we're having to close early this evening to ensure everyone gets home safely. Fear not, we will be back tomorrow morning at 8am to take your queries! Keep toasty. ^NB
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Just a quick update Hivers, although the mobile apps misbehaving just now you'll find that both the web app & the hardware at home will still be functioning. We working on sorting the mobile app now bddy.me/2BYku7U
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Howdy y'all. You know the score. We're here all the way up till 9pm. Don't go out there. It's terrible. Stay in. Eat Chocolate. Drink Tea. Stay warm. Drop us a line if you need us. Thanking you! Scott.
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Evening Hivers! Remember the clocks go back tonight but don't worry Hive will automatically change so you can enjoy that extra hour in bed!
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Good Afternoon. App version 10.52.2 is now available for both iOS and Android users. This fixes the issue that prevented users from logging in if using a Hive widget. Some users still may be logged out after updating the app to this version.
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We working on Hive ATM, we will keep our status page updated:
status.hivehome.com/?_ga=2.1…
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SERVICE UPDATE:
We are aware that there are some issues with the Hive app/website, which is affecting a small percentage of our customer base. Please bear with us as we work tirelessly to resolve this.
Thanks,
HIVE Team
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Good Morning everyone. The issue causing some users to see an error message when attempting to log back in after updating to Version 10.52.1 has now been resolved. Version 10.52.1 is available on iOS and should be available for more Android users later today.
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Hope you had a fab weekend troops, that wraps it up from us.
Savour the rest of your Sunday!
^Rhys
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We are aware that some customers are having problems with the iOS app. Rest assured we are working on this now and will update when resolved
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As if anyone can forget, it's semifinal eve and if you'll indulge me, I'll paraphrase the words of the bard:
Once more unto the breach, dear friends, once more;
Follow your spirit, and upon this charge
Cry 'God for Harry, England, and Saint George!'
See you in the am at 8
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Everyone here in the Hive Hub is excited about the new #280characters limit.
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Happy St Patrick's day Hivers, it is cold and windy here in Glasgow perfect time to remotely turn the heating on. Have a great day everyone we are here till 9 pm for all your Hive needs. ^Wm
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Happy Mothers Day to all our Happy Hivers !!! I hope you are all being spoiled rotten... Have a great day. NK
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Really sorry for the issue everyone, Team are on it as we speak and the minute we have an update we will let you know. Check back here. KL
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The issue with the iOS app has now been resolved. Thanks for your patience while we got this sorted. ^NB
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We have had problems recently with iOS app versions. Please ensure you are updated to version 10.42.3. Once you have done this, delete the app, reboot your phone, reinstall the app and the issue should be resolved. Apologies for any inconvenience caused by this. The Hive Team
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It's cold, it's snowy but @HiveHelper are here to help with all your Hive enquiries. Have a great day
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If you have Hive TRVs and have enabled child lock in the app popping the batteries out and back in to the TRV will disable it. You can enable it again when the app issue is fixed. bddy.me/3WCqLuA
Kind regards
Hive Team
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Now that the app issue is resolved, we will not reply to related tweets. If you still need help the just drop us a message and we'll be happy to help.
We are sorry for any inconvenience caused.
Thanks,
^RB
The Hive Team
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We are very aware that all of our loyal customers have been waiting a long time for us to become compatible with Apple HomeKit. We've been working really hard in the background to make this happen and we're really pleased to say we are committing to delivering this in 2019
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Strange...given I've just tested it and it's working my side. BUY HIVE HEATING OR SMART PRODUCTS THEY ARE RELIABLE.
bddy.me/3fI6ka4
^Rhys
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Morning Hivers, it's cold, cold, cold in Glasgow perfect reason to use the App to work your Hive System. Any questions or issues we are here till 9 pm. ^Wm
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We are aware of an issue being experienced by iOS app users - we are working on this as a matter of priority and will have it resolved ASAP. We do apologise for any inconvenience caused, and thank you for your patience.
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Good morning Hivers. We're back until 9 pm tonight for all your Hive needs. I hope you all had a great sleep last night. If you have any Hive queries then drop me a tweet.
^PC
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Hi
Just a heads up folks.
If any of you are seeing issues with the app, could you please try the following:
Log out of the app on all devices that have it running
Clear the cache & history
Log back in
This should resolve any issues affecting performance.
All the best (GB)
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Good morning you lovely people. If you have any questions about Hive then we are here to answer them until 9 pm tonight. Just give me 5 minutes to thaw out my fingers.
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Good morning, Hivers! It's Saturday! Kat signing in 'til 6pm :) Any questions or queries just give me a shout :D ^Kat
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@essex_chris @hivehome You mean like a 1 hour boost Chris? If so, YES we are working on this :) News will follow surrounding this. Laura
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Good morning. I hope everyone had a lovely Christmas with their families. We are back to help with your Hive queries after a couple of days off. We will try and answer all your queries as soon as possible.
Kind Regards
Paul
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Thank you for the kind words, we are trying as hard as we can to get everything back online for our customer's and we appreciate the feedback. ^Chris
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For all the Looney Tunes fans out there, "That's all folks"
We'll be back tomorrow at 8am, have a good evening and a great weekend
CJ
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Goodnight hivers. It's the end of another shift for me. We are back tomorrow at 8 am for all your Hive needs. Sleep tight.
^PC
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It's been a long day Hivers. It's been a pleasure helping you today, but now it's time to go home to a nice cosy bed.
^PC
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So once again it’s time to leave
And though I hate to go,
At least when I get home tonight
I can watch #GBBO
Nite nite Hivers :-)
^Garth
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Good night folks. Clocks go back at 2am. We got this though! Hive will auto update so enjoy that extra hour in bed y'all! L
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Good morning Hivers! We can't help with all of those pine needles embedded in your new Christmas socks but we CAN help with any Hive enquiries you may have so let us know if you need us.
For all other problems, try paracetamol!
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Good morning and welcome to the first full weekend of 2017, we're here till 9 pm today, to help with all things Hive. ^GF
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Thanks for all the chat today and every other day Hivers, We'll be closed the next couple of days🎊, but we're back again on the 27th. I hope you all have a magical time with the people you love most over the festive period, stay safe and have fun 👌🏻^GF
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Over & out!
Fear not, we're back again in the morning - to tackle all things Hive.
(Actual footage of me waiting to talk to you tomorrow).
^Rhys
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That's it from us tonight Hivers :-) It's nearly Easter weekend - so I'm using that as an excuse to crack open my Easter egg tonight...shhh 🙈 We'll be back at 8am for all your Hive needs! ^NB
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Good morning everybunny, just chick-ing in, this is Hive Helper and thats eggs-actly what we are hare to do, have a cracking day & an eggs-tremely wonderful Easter, that's all for now yolks! ^CM
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Morning Hivers It's 8am and we are raring to go. Hope you have that Friday feeling like we do. Get in touch for all your Hive needs, we're here till 9pm. KL
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Good morning Hivers! It's the weekend! 💃Hope you all have a good one. You know where I am if you need me! 😎 ^SO
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Well, today was eventful! We are working hard to get any issues ironed out and hope to get back to normal ASAP! We'll be back at 8am for all your Hive needs. Thanks, ^RB
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Morning Hivers.It is a tad chilly out there this morning.Good thing Hive is keeping you nice n warm at home.Have a fab day here till 9pm.NK
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When even your push notifications think it's coming home!
🏴🦁🦁🦁🏆
#ENG #ENGCRO #Itscominghome #WaistcoatWednesday
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Alexa users - we are aware of an issue using the hive skills. To resolve this issue please disable the skill and then re enable. You (1/2)
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Good morning everybody. I know it's Sunday and its early but we are here to answer your Hive queries. Just get in touch and we will be with you as soon as we can.
Thanks
Paul
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Good morning, Hivers! It's the weekend and one day to Hogmanay! We're here to help until 9pm tonight so please let me know if you've got any questions or queries! ^Kat
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Good morning Hivers! Welcome to the weekend, Chris signing in until 6pm, any help or questions Hive related then just give me a shout :-) we are here to help ^CM
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Time to close the shutters down everyone, but never fear, we'll be back tomorrow at 8am. Have a great evening
CJ
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Morning Hiver's An emotional day today as it's our James's last day with us :( but don't worry we are here till 9pm to sort out all your Hive needs. KL
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Hi Ashley, we are still committed to delivering Homekit integration this year. Keep and eye on here and our communities page for updates early December.
Kind Regards
Paul
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Due to high demand we are experiencing delays in sending out the Amazon Echo Dot. We anticipate the Dots to be with you within 10 days. If you recently placed an order for Hive Heating with the Dot, we will be emailing you soon with an update. We apologise for this delay.
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Good morning you lovely lot! We're here again until 9pm to help with any Hive related questions or queries, so hit us up if you need us! ^RB
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If you have an emergency and need urgent technical assistance, please avoid the phone number, and instead please use Twitter or Facebook up until 9pm tonight. We are working through these messages as quickly as we can. Thanks
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Another exciting day in the Hive Hub! That's us done for today but don't worry, we'll be back again at 8am for all your Hive needs! Have a great night everyone :) ^RB
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Well folks, that all from us for the evening and for this year.
It's been great helping each and everyone of you and we'd like to take this opportunity to thank each and everyone of you for being there with us.
We'll see you all again from 8am on the 2nd.
All the best ^GB
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Happy New Year Hivers, I hope you all had a good one and are looking forward to what I am sure will be an exciting 2018. As always we are on hand until 9pm for all your Hive needs. KL
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Night Night my happy Hivers. Hope you have had as good a day as I have. I am back tomorrow morning at 8am for another fun filled day. NK
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