Have questions about @GameStop or need help? Let us know! We’re here weekdays 8 AM - 5 PM CST.
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❗❕ Gamers ❗❕ Below you'll see an FAQ thread for some common issues you may be facing. Fear not, if these aren't enough to strike down your foes, send us a message with the information below and we'd be happy to help!
❓ Name:
📞Phone:
🔢Order #:
📥 Email:
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We’re seeing overwhelming demand for Switch 2, which is causing some site issues. In-store pre-orders are open and running smoothly.
Our team is actively working to fix it. Hang in there—we’ll keep you posted.
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Want the official news for all things GameStop on Twitter? Look no further, we got you covered!
@GameStop
@GameStopNFT
@GameStopHelp
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We are actively investigating this. Any customer who was turned away at the Astoria location should reach out via DM so we can make it right.
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We expect Switch 2 online pre-orders to be caught up within the hour. If you didn't get a confirmation email, it should be arriving shortly. Thanks for hanging in there—we're almost back on track.
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What a nice idea! Partnering with a local children's charity (perhaps your local Children's Miracle Network Hospital which we support w/Extra Life?) running a toy drive would be a great idea. Feel free to run it by your local store leaders too! Message us for help lookin'! -SMRT
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Full video by @DashieXP piped.video/watch?v=5ywbJd7w…
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We’ve been alerted to phishing emails impersonating our brand and requesting customer information.
Official messages only come from gamestop.com addresses—never reply to anything else!
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We know you’re excited for the upcoming PlayStation 5! Due to this highly-anticipated launch, reservations are very limited! If you were unable to make an order online or in-store, please keep an eye out for future availability. We are unable to place orders for you directly.
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Inspiring! For folks that might have some PowerUp Rewards points they're not using at the moment, donating points to our partners at the Make-a-Wish Foundation & Extra Life benefitting The Children's Miracle Network Hospitals is another great way to give back! ❤🖤 -SMRT 😎💙💪🏻🎮
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No specific ETA but we're hoping to get more around Turkey Day. We're working hard to overcome the crazy supply chain challenges that range from factory shutdowns overseas due to power outages & the pandemic to a lack of truck drivers here. We're working hard to get 'em. -SMRT 💪🏻
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You can already, n00b! What games are you thinking of in particular? Feel free to send us a message directly 24/7 as well! -SMRT 😎💪💙
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Apologies for the inconsistency in our comms, reaching out shortly to resolve this for you!
Love your enthusiasm for the Raptor 8 🎮
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Full video from @LeonHartYT piped.video/6NUCzvXQdoo
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We take theft and misconduct extremely seriously and have zero tolerance for any behavior that violates our customers’ trust. We have reached out to this customer to gather more information and ensure this matter is properly investigated and resolved.
GameStop guarantees the safety of cards while in our possession. To the extent cards are lost, stolen or damaged while in our possession, we will compensate for the fair market value of the card. See more here: gamestop.com/CardGradingTerm…
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"Nintendo Sixty-FOOOOOOOOOOUR" by raw64life
piped.video/watch?v=pFlcqWQV…
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Available while supplies last. For details about Nintendo Switch 2 visit gamestop.com/switch2 and gamestop.com/TermsConditions…. Terms and exclusions apply.
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Every digital pack reveals a real graded card. Ship it home, or take the instant buyback and chase the next big hit.
Join the beta: powerpacks.com
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Nintendo Switch 2 Console and Mario Kart World Bundle at GameStop
gamestop.com/consoles-hardwa…
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Looks like the universe gave you negative points to balance out your amazingly positive attitude 😂 We've sent over a direct message to get this fixed up right away! - SMRT
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Pro Membership required. Deal runs until 4/26. Price is for store credit for Xbox Series X. All trades are final. No dealers. Find a GameStop near you: gamestop.com/stores
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Every moment lost to a game is a win in our book. #Winning 🏆 😎💙🎮 -SMRT
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Full video: "The Final Day of Halo 3" by SublethalPilot
piped.video/qqD7j2dzO4E
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This isn't what we want to see either. Send us a message with the store location and we'll get this fixed!
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Hey! We've sent over a direct message to get this figured out and avoid any "F's" in chat. We look forward to hearing back 🖤 - SMRT
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"A GameStop employees wardrobe" from OUTFITS on Reddit: teddit.net/r/OUTFITS/comment…
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Q: Why are my PowerUp Rewards not showing on my account?
A: Points can take up to 72 hours to reflect. If you still don't see the points, be sure to log-out and back in.
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Looks like we just sent over a direct message to take a closer look at what's going on. We look forward to hearing from you! 🖤❤️ -SMRT
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My heart is breaking.. I'm so sorry you received the mug like that. That is definitely not okay. I'd be more than happy to get this fixed and send over a replacement right away! Please DM us with your email address and order number. :) -SMRT
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Thank you so much for sharing this with us Mike! We're so happy your son loves the new lamp! Seeing his face light up makes it all worth it! May the force be with you, always! -TJ
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We're sorry this slipped by us and will get this sorted for you. Please PM us with your order number and email address as soon as possible, thank you.
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Pardon our dust! We are currently upgrading our social media platform and we are unable to resolve any issues through Twitter at this time. Please contact GameStop Guest Care at gamestop.com/contact/ or 1-800-883-8895 if you need immediate assistance.
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Q: I'm unable to access my PowerUp Rewards Pro account that I signed up for in-store.
A: To access your account that was created in-store, you must activate your account using the ‘Activate Account’ option here. gamestop.com/create-account/
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Q: Why isn’t my order appearing on my account?
A: It may take up to 24 hours for orders to pop up on your order history. If you don’t see it by then, be sure to reach out!
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We know you’re excited for the Nintendo Switch Mario Kart bundle, so hang tight - they’ll be live soon! Please keep an eye out on our site for this offer!
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Heya ⚡! You can apply right at the link below! -SMRT
gamestop.com/affiliate.html
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Hi! We received more stock for online orders. Please check the website to place your order.gamestop.com/collectibles/to…
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#PowerToThePurrers Thanks for remembering what's im-paw-tant in life: whisker munchkins & video games. And coffee. 🖤❤😺🎮☕💪🏻🖤❤ -SMRT
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🎥 "Remember Halo" by Crowbcat: piped.video/watch?v=nz3Ko0td…
🎥 "Halo 3 - The Midnight Launch" by Reid Nicewonder:
piped.video/watch?v=ZVkGtVJV…
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A most awesome reminder! Thankya, Mr. Kerri! The Make-a-Wish Foundation & Extra Life benefitting The Children's Miracle Network appreciate you! -SMRT 💙
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Next time, try to clear cookies and cache, especially if using Chrome to browse. We've found that sometimes certain cookies prevent the buttons from updating.
-SMRT
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As of recently, we have been experiencing some extremely high volume through our website and fulfillment. We have changed the estimated arrival date to 3-7 days to compensate for all of the extra traffic. Feel free to send us a direct message if you're having any issues! -SMRT
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If somebody in the Switch factory, drops a Switch off of the assembly line and one of the buttons pops off, if it gets repaired it's considered refurbished. If somebody trades in a Switch and that Switch is then sold, it's pre-owned.
-SMRT
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Hey Salvatore! 🦖 Pre-owned copies of Borderlands 3 are available for $9.49, and new $14.99, here:
gamestop.com/video-games/pro…
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Please don't FarCry 😭. We're happy to help look into this and get this fixed for you. Please send us a direct message with your order details. -SMRT
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Hey there! We do accept iPhones for trade! When you type in the bar enter the series of iPhones you have. Please let us know if you need help! See the photo for more help. -SMRT
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Oh my! We're unable to message you directly so if you can, please shoot us a direct message with what happened, what we can do to earn your loyalty back & your email address & phone number so we can make things right. We're here every day. -SMRT
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Rob, I'm so sorry you received your package in those conditions. 😥 Please send us a DM with your order number and email address to see what we can do for you. Let us make things right 🤗 -SMRT
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Hey there. We never want our gamers to receive their orders in less-than-perfect condition. We've message you directly to further help. - SMRT
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Pre-order Call of Duty: Black Ops 7 now: gamestop.com/search/?q=20023…
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We're working on a major upgrade to our loyalty program & the back-end software we run it on now so we should have more capability to troubleshoot things like this in future. We would definitely recommend not including personally identifying info here though publicly. -SMRT
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Thanks for the heads up. Our IT teams are working to get this resolved. If you place your order for a digital item and tax was added by mistake, you will receive a refund fore the tax.
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An excellent idea, Justin! We've passed it along & if it's at all doable, we'll hope to see that added to the site in the weeks & months ahead! -SMRT 💪🏻🎮😎💙
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Fantastic to hear! Every gamer deserves to feel loved & appreciated for what they add to our community. We're going to message you for your email address & phone number so that we can make his day with a shout out! 🌈 Anytime we can make your day brighter, we're here. 💗🌞 -SMRT
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Hi there, thanks for reaching out to us. This isn't how we want your experience with us to go. Could you please send us a private message with your name, phone, email, and order number so we can see what happened and try and fix it? -SMRT
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Our teams are well aware of the need, but we really do appreciate the suggestion nevertheless! -SMRT
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Oops! Sly Cooper was probably trying to save room for a secret stash of stolen treasures there. We hope you find a cat or dog who can enjoy the box in all it's 3-D destroyable glory. -SMRT
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Black Ops you mean? -SMRT
gamestop.com/search/?q=black…
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Thank you for helping us out by bringing that issue to our attention! 🤗 We definitely appreciate you. -SMRT
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We take allegations like this very seriously. Please send us a DM with the store information so we can investigate. Thank you!
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Strange! This should not have happened. Send us a DM and we’ll get you a refund. Thank for shopping at GameStop!
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Thanks for advocating for the folks who empower us to do the amazing things we do! If there's a specific location you're concerned may be short on staffing, please reach out with detail via direct message if you can. We're always working to improve the way we do things. -SMRT
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We've heard from quite a few folks suggesting we expand our offerings in that area! We're always working to expand our brands list to better suit the needs of all of the fans, gamers & collectors who love to choose us. If there's a particular brand, message us directly. -SMRT ❤
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Due to overwhelming excitement for our Black Friday deals, our website was intermittently unavailable earlier this evening. We apologize for any inconvenience this may have caused, but we are back up and running! Check out the deals below: gamestop.com/blackfriday
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Yikes! Would you be able to send us a direct message with your order information? We would love to make this right in any way we can! Thank you so much in advance. 🖤❤️ -SMRT
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Kirby Air Riders - Nintendo Switch 2
gamestop.com/video-games/nin…
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