With ITA Airways now part of Star Alliance, you can enjoy more effortlessly connected journeys anywhere across the world.

Move to the rhythm of excellence with the world’s largest airline alliance. Enjoy priority privileges, seamless connections, and loyalty rewards across all 25 Star Alliance member carriers — and make any multi-airline journey effortlessly connected.

Customer update on A320 global software issue Air New Zealand is affected by a global Airbus software update required on all A320 aircraft, causing disruption to some of our flights. If you’re travelling on an affected A320 route up to and including Tuesday 2 December, we are offering you extra flexibility. You can make one free change to your flight to travel within seven days of your original booking, hold your fare in credit for twelve months, or request a refund, including for non refundable bookings. We expect to begin contacting you today if your flight is going to be affected. Thank you for your patience and understanding. Please visit our Air NZ Travel Alerts for the latest information on your flight: airnewzealand.co.nz/travel-a…

UPDATE: Airbus A320 Global Software Issue We’re currently experiencing a global software issue affecting Airbus A320 aircraft. Our A320 fleet is safe to operate, however, as a precaution, we grounded all A320neo aircraft this morning. To allow aircraft to get to their destination and minimise disruption, a new update from the European Union Aviation Safety Authority (EASA) has now advised that aircraft with this software can continue operating until 12:59pm, 30 Nov (NZT). This means, where possible, we are able to operate A320 services today before commencing the required updates. We’re working quickly to roll out these updates and minimise disruption. It’s important to know there is no immediate safety risk, this is a precautionary software update. If you’re travelling today, please keep a close eye on your flight information through the Air NZ App or website. We will also contact customers directly if their flight is affected. We understand unexpected changes to travel are frustrating and appreciate everyone's patience.

UPDATE: Airbus A320 Global Software Issue We’re currently experiencing a global software issue affecting Airbus A320 aircraft. Our A320 fleet is safe to operate, however, as a precaution, we grounded all A320 aircraft this morning. To allow aircraft to get to their destination and minimise disruption, a new update from the European Union Aviation Safety Authority (EASA) has now advised that aircraft with this software can continue operating until 12:59pm, 30 Nov (NZT). This means, where possible, we are able to operate A320 services today before commencing the required updates. We’re working quickly to roll out these updates and minimise disruption. It’s important to know there is no immediate safety risk, this is a precautionary software update. If you’re travelling today, please keep a close eye on your flight information through the Air NZ App or website. We will also contact customers directly if their flight is affected. We understand unexpected changes to travel are frustrating and appreciate everyone's patience.

We’re currently affected by a global software issue impacting Airbus A320neo aircraft. As a precaution, all our A320neo aircraft will be receiving a software update before operating their next passenger service. This will lead to disruption across a number of our A320neo flights today and we’re expecting a number of cancellations to services across that fleet. If you’re travelling today, we will be contacting customers directly if your flight is affected. You can also check the latest updates on flights through the Air NZ app or website. We know this is frustrating and really appreciate everyone’s patience, kindness and understanding.

Be on island time in less time 😎🌴 Now flying non-stop from Christchurch to Rarotonga in 4hr 40mins ✈️ Subject to Regulatory Approvals. Operating seasonally between June to October. On sale from Wednesday 5th November.

UPDATE: Microsoft global system outage Microsoft has identified a solution to the global outage, and our teams are bringing systems back online. The Air NZ app is now up and running again. We experienced some minor delays to international and domestic flights this morning but expect to return to normal operations this afternoon. A huge thank you to those travelling today for their patience and kindness as our teams worked to get you to your destination.

Microsoft global system outage We’re currently affected by a global Microsoft outage that’s impacting some Air New Zealand systems. You may have trouble using some of our online services during this time. Our flights are experiencing some minor delays due to the outage. If you’re travelling today, please allow extra time at the airport and keep a close eye on your flight on the Air NZ website, or on airport departure boards. We know this is frustrating and really appreciate everyone’s patience, kindness and understanding while our teams work hard to keep things moving safely and smoothly.

Move to the rhythm of excellence with the world’s largest airline alliance. Enjoy priority privileges, seamless connections, and loyalty rewards across all 25 Star Alliance member carriers — and make any multi-airline journey effortlessly connected.

Online payments are now back up and running. The issue affecting our payment systems has been resolved. You can now complete bookings and payments as normal. Thank you for your patience and understanding while we worked to get this fixed. 💜

We’re currently experiencing an issue with our online payment systems 💳Customers can’t make payments for bookings through our website or app. In-person payments at airports and the Airpoints Store are not affected. Our teams are working hard to fix the problem and get things running again as quickly as possible. We apologise for the inconvenience and appreciate your patience while we work through this. 💜

Two Airbus A321neo aircraft have joined our fleet 🛫🎉 The first aircraft landed in Auckland last night after completing its 19,342km journey from the Airbus facility in Hamburg, with stopovers in Muscat, Kuala Lumpur and Cairns. Did anyone spot the sleek silhouette in the sky?

From booking to check-in, from lounge access to loyalty, every moment is connected seamlessly by a shared purpose and consistent beat — across airlines and airports. That is how Star Alliance creates effortless journeys that flow to the Rhythm of Excellence.

Know someone turning 85? We may just fly you there to celebrate with them ✈️😉 Find out more at airnz.co.nz/85years

Beaches and plane spotting 📷

As the world’s widest and most connected airline network, Star Alliance gives you more than just access to over 1,150 destinations in 185 countries. Unlock a world of privileges that make every journey more seamless, hassle-free, and rewarding.

We take air travel to new heights each and every day, with innovative solutions that power seamless and rewarding journeys. So you can go further than ever before. Learn more at staralliance.com