Blizzard Entertainment North America Customer Support

Available Monday to Sunday
[#Overwatch2] We are aware of an issue where players are experiencing difficulty accessing certain game content. We are currently investigating and working to resolve this as soon as possible.
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[#OW2] We're aware that some players are encountering an Unexpected Server Error message when attempting to sign in. This is actively being worked on. Thank you for your patience!
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Destiny 2 will still receive full support on BattleNet and we do not anticipate any disruption to our services or your gameplay experience.
Thank you Guardians. It’s been an honor and a privilege to help bring the world of Destiny to life for you.
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[#Overwatch2] We continue to make progress through launch issues and have updates on many known issues. We are also investing a new issue that prevents players from accessing all their owned heroes. We’re working to resolve this as quickly as possible! blizz.ly/3EtLBH9
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[#BNet] We are currently experiencing a DDoS attack, which may result in high latency and disconnections for some players. We are actively working to mitigate this issue.
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[#Overwatch] The Blizzard World Holiday map has been reintroduced to all game modes. We continue to keep an eye on things - let us know if you run into issues on the map! We can't put a bug in for people not standing on point/payload, though.
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❗[#Overwatch] We continue to work on a resolution for login queues and LucioBall queues. Thanks for hanging in there❗
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We are currently monitoring a DDOS attack against network providers which is affecting latency/connections to our games.
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[#OW2] We are temporarily disabling Mei to address a bug with her Ice Wall ability that allows heroes to reach unintended locations. We are working to address these issues as quickly as possible and aim to bring Mei back in our next upcoming patch which is set for November 15.
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[#Overwatch] We continue work on a resolution for Lúcioball issues and queues. Thanks for hanging in there, Heroes!
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[#Overwatch] We've implemented changes and are seeing improvements with logins. We're continuing to monitor them.
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Some online services continue to be impacted by a series of DDoS attacks which are resulting in high latency and disconnections. These disruption effects have been felt by a portion of our players, impacting their gaming experience. Thank you again for your continued patience.
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[#D4] We are investigating the login issues affecting Diablo IV and working to resolve these as soon as possible. Players may experience queues while we work on the issue.
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[#BNet] We are currently experiencing a DDoS attack, which may result in high latency and disconnections for some players. We are actively working to mitigate this issue.
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Gamers, if he: - Can't spell Blizzard - Asks you for your password - Claims you are "Blizard lucky player" - Doesn't have a Blizz logo next to his name He's not your Game Master, he's a scammer: blizz.ly/2G2Sym2
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[#Overwatch] Due to a bug currently under investigation, DVa is temporarily disabled in all regions. Thank you for your patience!
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Some #Overwatch players may be experiencing latency or disconnections. We are investigating this now.
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🌻 💐 To all the moms (and dads who are on double duty), we want to wish you a very Happy Mother’s Day. Enjoy! 🙌
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[#Overwatch] ⚽ We are investigating queuing issues when attempting to play LucioBall. Further updates to follow.
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[#Overwatch] The Blizzard World map has been temporarily disabled while we address a few bugs. We’re actively working on solutions, and hope to have it back soon!
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We're currently investigating an issue affecting our authentication servers, which may result in failed or slow login attempts.
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[#Diablo4] We apologize once again for the inconvenience caused by today's outages. We're working to resolve this as quickly as possible!
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[#Overwatch] We are currrently performing emergency maintenance for the next hour. During this time, the game will be unavailable for play.
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We are currently monitoring a DDOS attack against network providers which is affecting latency/connections to our games.
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Some #Overwatch players may be experiencing latency or disconnections. We are investigating this now.
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[#Overwatch] We have identified an issue with Dva, and will need to disable her temporarily while the problem is investigated and fixed. blizz.ly/37md64v
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[#BNet] We are currently experiencing a DDoS attack, which may result in high latency and disconnections for some players. We are actively working to mitigate this issue.
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Thank you and those others who shared this report. While we won't be able to share any specifics, we did want to let you know that we will be looking into this. We'd also like to encourage anyone who encounters harassment to report it in-game: battle.net/support/article/3… ^KAL
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We are investigating reports of login issues affecting #Diablo4 and working to resolve these as soon as possible.
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We are currently monitoring a DDOS attack against network providers which is affecting latency/connections to our games.
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We've been informed of fiber cuts on the net impacting connectivity with all of our games - also authentication, web features, etc. Still being looked into, no ETA at the moment. Thank you for your patience.
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⚠️ [#Warcraft] While we are seeing an improvement to realm and login stability, our engineers continue their efforts to resolve remaining login issues for those unable to connect or stay connected. For those still affected, thank you for hanging in there.
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We apologize once again for the inconvenience caused by today's outages. We're working to resolve this as quickly as possible!
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[#Overwatch/#XB1] We are aware of an issue that is affecting gameplay, and are working on a resolution. We appreciate your patience!
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[#Overwatch] We apologize once again for the inconvenience caused by today's outages. We're working to resolve this as quickly as possible!
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The DDoS attacks from earlier have ended and players can now log into BattleNet. We are investigating reports of World Server Down in WoW.
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[#Bnet] We continue to actively monitor an ongoing DDOS attack which is affecting latency/connections to our games.
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We continue to investigate reports of ongoing connection issues. No ETA. Thank you for your patience!
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[#Diablo4] We've reduced login rates in order to alleviate pressure on the servers. Players will see extended login queues while the work is ongoing.
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Perfect. [blizz.ly/2vgIBeR] 🎨 /u/SymbolicHuman
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Some #Overwatch players may be experiencing latency or disconnections. We are investigating this now.
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[#Overwatch2 #Warcraft] We are currently experiencing a DDoS attack, which may result in high latency and disconnections for some players. We are actively working to mitigate this issue.
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⚠️[#Warcraft] We are aware realms are offline at the moment while our engineers work on a solution for the ongoing login and connectivity issues. Updates to follow.
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We're aware of the Competitive Mode tile missing from Overwatch. This is intentional, and will be back soon!
Replying to @andr_pascal
As we get close to patching we don't want players stuck or booted from Competitive Play matches. It'll be back soon!
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Due to an outage, game servers were taken offline to ensure the safety of the hardware. We are working to bring services back online.
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We are currently monitoring a DDOS attack against network providers which is affecting latency/connections to our games.
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[#Overwatch] The issues causing role limits to be placed on Quick Play today have been resolved. Reminder: Role Queue will be enabled for Quick Play on September 1st. Full details here: blizz.ly/2YXpm44
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[#Overwatch] We're currently investigating an issue with the role selection rules in Quick Play. Thank you for all of your reports!
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We are currently monitoring a DDOS attack against network providers which is affecting latency/connections to our games.
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[#Overwatch] Thanks for your patience while we addressed this issue. D.Va is now enabled in all regions on all platforms.
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We are currently investigating an issue with computers restarting or shutting down while playing #OW2. You can find out more and help with the investigation here! blizz.ly/3ELQCv9
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⚠️ [#Warcraft] We apologize once again for the inconvenience caused by today's outages. We're working to resolve this as quickly as possible!
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We're currently investigating an issue affecting our authentication servers, which may result in failed or slow login attempts. #BlizzCS
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We continue to actively monitor an ongoing DDOS attack against network providers, affecting latency/connections to our games. #BlizzCS
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What a great way to start the New Year! 1 MILLION followers reached! Thanks for being part of our Support Community ❤️
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Some players may be experiencing latency or disconnections in our games. We are investigating this now.
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[#Diablo4] We're currently investigating an issue affecting our authentication servers, which may result in failed or slow login attempts.
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[#Overwatch] A new patch is live, but due to technical issues is currently delayed on #Xbox. Stay tuned for updates!
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[#Bnet] We are currently monitoring a DDOS attack against network providers which is affecting latency/connections to our games.
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[#Overwatch] Our website team is working to increase capacity. If you encounter an error while trying to sign up, please try again later. As Dva would say: Thanks for the love! 🐰 ✌️
#Overwatch2 PVP Beta is coming soon. 🎮 OW2 PVP Beta begins late April 🍁 New heroes, maps, and modes ✋ Beta Sign Up blizz.ly/OW2Beta 💯 It's been 0 days since the last Overwatch 2 update
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[#Overwatch2] Update about the mid-season cycle patch: blizz.ly/3GjdToE
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‼️[#Overwatch] The issues on PS4 have been resolved. Competitive play has been enabled & as a result, the Anniversary event/Double XP has been extended for PlayStation until tomorrow, 6/13, at 11:00AM PDT. Loot boxes will be unavailable for purchase but can be earned in-game.
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We're currently investigating an issue affecting our authentication servers, which may result in failed or slow login attempts.
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We're currently investigating an issue affecting our authentication servers, which may result in failed or slow login attempts. #BlizzCS
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We continue to work on a solution, and are rolling out some updates worldwide. No ETA yet, but we're on the case!
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[#Diablo4] The login issues have been resolved. Thanks for your patience and sorry for any inconvenience.
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[#Overwatch #XB1] Winter Wonderland Loot Boxes are now available in the Xbox Live Marketplace!
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[#Overwatch] Those of you still encountering login issues, thank you for your reports. We're investigating.
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[#Dragonflight] We apologize once again for the inconvenience caused by today's outages. We're working to resolve this as quickly as possible!
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[#Overwatch] Some players may be experiencing latency or disconnections. We are investigating this now.
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[#OW2] We are currently performing emergency maintenance. During this time, the game will be unavailable for play.
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We are currently monitoring a DDOS attack against network providers which is affecting latency/connections to our games.
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All of us at Blizzard Customer Support want to wish all the dads (and moms who are on double duty) a Happy #FathersDay Enjoy!
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The issues which were affecting connectivity to our games are now resolved. Thanks to all for hanging in there!
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We are currently monitoring a DDOS attack against network providers which is affecting latency/connections to our games.
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We are currently investigating reports of login issues. Apologies for any inconvenience caused, and we hope to have this resolved soon!
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[#Overwatch] We're aware some PS4 & Xbox players did not receive their Pink Mercy Skin after making the purchase this morning. We're working on a solution, but don't have an ETA at this time. We will provide updates when they are available. Thank you! 🎀
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[#Bnet] We're currently investigating an issue affecting our authentication servers, which may result in failed or slow login attempts.
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[#Overwatch] A technical issue arose with today's rollout of Season 27. Season 26 has been extended to allow players to get back into Competitive while the problem with Season 27 is resolved. More details here: blizz.ly/30brKaz
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The login issues have been resolved. Thanks for your patience and sorry for any inconvenience. If you continue to receive any errors, see about restarting the app, or turning off your system for at least 5 minutes before restarting and retesting. #BlizzCS
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[#Dragonflight] We're currently investigating an issue affecting our authentication servers, which may result in failed or slow login attempts.
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[#Bnet] We are currently experiencing a DDoS attack, which may result in high latency and disconnections for some players. We are actively working to mitigate this issue.
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[#Overwatch] We're currently investigating an issue affecting our authentication servers, which may result in failed or slow login attempts.
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We are currently monitoring a DDOS attack against network providers which is affecting latency/connections to our games.
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We are aware of an issue with the #Overwatch forums and we hope to have them back up as quickly as we can. Thank you for your patience.
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All of us here at Blizzard Customer Support want to wish everyone a very Happy Holiday. Enjoy!
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⚠️[#Warcraft] Our Live Operations teams and engineers continue to work towards resolving today's connection and log-in issues. We'll continue to offer updates as we can.
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🌻 💐 All of us at Blizzard Customer Support want to wish all the mom’s (and dad’s who are on double duty) a Happy Mother’s Day! Enjoy!
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[#Diablo4] The login issues have been resolved. Thanks for your patience and sorry for any inconvenience.
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The login issues have been resolved. Thanks for your patience and sorry for any inconvenience. #BlizzCS
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Replying to @FluxnGaming
Why not both? You realize we have teams of people working on multiple things right? And that their specialties allow them to address different types of issues? It's not 1 person with a wrench in a server room. ^KAL
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We are currently monitoring a DDOS attack against network providers which is affecting latency/connections to our games.
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We are currently experiencing a DDoS attack, which may result in high latency and disconnections for some players. We are actively working to mitigate this issue.
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We are still working to bring services back up as soon as possible. We apologize for the inconvenience!
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[#BNet] We are currently monitoring a DDOS attack against network providers which is affecting latency/connections to our games.
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[#Overwatch] The patch should be available to #Xbox players! You may need to shut down and restart your game to receive the update.
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