Official support handle for @airbnb
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Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM @AirbnbHelp
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Hi there, thank you for contacting us. We can confirm we are waiving all guest and host fees on all bookings in Ukraine at this time. Thank you. nitter.app/messages/compose?recip…
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Hi, David. Thank you for reaching out to us. Please send us a DM with the email address connected to your Airbnb account, so we can take a closer look.
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Hey Tana, we'd like to find out more. Could you DM us with the email address linked to the Airbnb account used for booking? We're standing by. nitter.app/messages/compose?recip…
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Bonjour, nous avons vu votre publication et nous aimerions voir cela de plus près. Pourriez-vous s'il vous plaît fournir l'adresse e-mail associée à votre compte Airbnb via message privé ? Notre équipe est là pour vous aider. nitter.app/messages/compose?recip…
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Hi there, we came across your tweet and wanted to reach out to offer our support. If you could please send us your email address by DM, we'll follow up from there. Thanks. nitter.app/messages/compose?recip…
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This behavior is abhorrent. We worked to support the guest and this host has been permanently removed from Airbnb.
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The language is unacceptable and has no place in the Airbnb community. We’ve removed the host from our platform and are supporting the guests with a new place to stay. We’re thankful to them for bringing this to our attention so we could take action.
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Airbnb has activated our host community to open their homes for $0 for those evacuating for Hurricane Harvey. bit.ly/2wKUPw6
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The language is unacceptable and has no place in the Airbnb community. We’ve removed the host from our platform and are supporting the guests with a new place to stay. We’re thankful to them for bringing this to our attention, so we could take action.
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We can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time.
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Hi Fantasia, Airbnb does not condone discrimination in any way. You can view our Nondiscrimination Policy here: air.do/6014RrtEK Please send us a DM with the email address connected to your booking, so our team can follow up. Thank you. nitter.app/messages/compose?recip…
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Hi Adriana, we came across your tweet, and we're here to help. Please send us a DM with the email address linked to your Airbnb account so that we can look into this for you. Thank you. nitter.app/messages/compose?recip…
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Hi Eleanor, Airbnb does not condone discrimination in any way. You can view our Nondiscrimination Policy here: air.do/6010zYWo6 We'd like to look into this, please send us a DM with the email address connected to your account, so our team can follow up. Thank you. nitter.app/messages/compose?recip…
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Hi Chezza. Thanks for bringing this to our attention. Note that this host has already been permanently removed from the Airbnb platform. If you should require rebooking assistance, please send us a DM and we can support you nitter.app/messages/compose?recip…
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Hi there, Airbnb does not condone discrimination in any way: abnb.do/6015EWEjl Please DM us more details including your full name, email and phone number so our team can look into this further. nitter.app/messages/compose?recip…
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Hi Bethany, we'd like to take a closer look at this. Please send us a DM with the email address linked to your Airbnb account, and we'll take it from there. nitter.app/messages/compose?recip…
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Hello, thank you for contacting us. We're here to help. Please send us the email address linked to the Airbnb account via DM so that we can take a closer look at this for you. nitter.app/messages/compose?recip…
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Hi Jason, Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here: air.do/6017J9MJF. Please DM us with further details, such as the listing link associated with this reservation, and we'll be able to take a closer look to assist. nitter.app/messages/compose?recip…
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While only one overnight stay will be offered, “geok jeong ma” (“don’t worry” in Korean)—fans will have another opportunity to visit the IN THE SOOP BTS home another way soon.
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We can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time. nitter.app/messages/compose?recip…
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Hello, we saw your tweet! Airbnb does not condone discrimination in any way. You can view our Nondiscrimination Policy here: air.do/6018Md9p0. Please meet us via DM with the email address associated with the Airbnb profile, and we'll follow up. Thank you. nitter.app/messages/compose?recip…
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Hi Ashley, could you please DM us more details about the reservation so we can follow up with you? Thank you. nitter.app/messages/compose?recip…
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We've activated our Disaster Response Program to help those impacted by the earthquake in CDMX find free temporary accommodations. 1/2
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Hi there! Fans can request to book this stay beginning Tuesday, February 8 at 10 a.m. PT at air.do/6012KzvUi.
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Hi Malena, we are here to help and would like to take a closer look at your concern. Could you please DM us the email address associated with your Airbnb account? We’ll await your response to follow up. Thank you. nitter.app/messages/compose?recip…
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Hi Manny, we're so sorry to hear about this and we'd like to help. Can you please send us a DM with the reservation code? We'll have a member of our team follow up right away. Thank you.
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Hi Manny, we're truly sorry to hear this and we'd like to get a team to assist you right away. Please DM us the email address associated with your account. We're standing by to help. nitter.app/messages/compose?recip…
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Hi Frederick. We'd like to follow up and assist. Can you DM us the name, email and phone number so we can locate your account? Thanks.
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Hi, we're here to help. Please DM us the reservation code and more information on the situation. We're standing by.
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We're so sorry to hear about this, Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here, abnb.do/6012EWDHp. Could you also provide us with more details regarding your experience via DM? We'd like a closer look. nitter.app/messages/compose?recip…
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We have activated our host community to open their homes for $0 for those evacuating the Tubbs & Atlas Fires in CA: abnb.co/8wt39
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Hi Kimberly, we saw your tweet. Airbnb does not condone discrimination in any way. You can view our Nondiscrimination Policy here: air.do/6016yw63i. Please send us a DM with the email address connected to your account so our team can follow up. Thank you. nitter.app/messages/compose?recip…
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We can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time.
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Glad we could help Amanda, and we hope you have a great trip in your new listing. We appreciate you bringing the other listing to our attention, and we have suspended it per our Covid Content Policy: air.do/6016ybw26
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We have expanded & extended the disaster program for #HurricaneHarvey. Hosts open their homes for $0 to evacuees. abnb.co/dls2
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We have activated our host community to open their homes for $0 for those evacuating the Woolsey & Hill Fires in CA #WoolseyFire #HillFire abnb.co/hmtcm
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Hi there, allow us to check this for you. Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here, air.do/6013zetPH. Can you please DM us with your email address associated with your Airbnb account? Thanks.
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Hi there, we take reports like this very seriously. If you need assistance from our team, please send us a DM with more information. nitter.app/messages/compose?recip…
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Hello Erika, thank you bringing this to our attention. Please send us the email connected to the Airbnb account via a DM, and we’ll follow up. nitter.app/messages/compose?recip…
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Thank you for bringing this to our attention, Malena. Should you need any further assistance, please do not hesitate to reach out to us. We're here to help.
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We're so sorry to hear about this, Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here, abnb.do/6011EsqOd. Please do not hesitate to contact us via DM if there is anything we can assist you with.
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Hi Troye, we're here to help. Can you please DM us your email or reservation code and our team will follow up with you right away.
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Airbnb has activated our host community to open their homes for $0 for those who have been evacuated from their homes as a result of Hurricane Florence. airbnb.com/welcome/evacuees/…
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Hi there, we're so sorry to hear this, Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here, abnb.do/6010EW8Ys. We'd like to follow up on this, could you please send us a DM providing additional information? Thank you.
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Thanks for your feedback, Mike - we think this is a h*ckin' good idea. 13/10 will pass to our product team for further consideration 🐶
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Hi George, we saw your tweet and if you require assistance, please send us a DM, and we will follow up from there, thanks. nitter.app/messages/compose?recip…
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Hi Matt, thank you for bringing this to our attention. We understand the gravity of the situation and would like to look into this for you. Could you DM us the email address associated with the Airbnb account? Thank you. nitter.app/messages/compose?recip…
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Apologies for the delay in getting back to you, Mary. Please can you DM us more information? We will follow up with you immediately. Thank you. nitter.app/messages/compose?recip…
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Hi Alavia, we'd like to look into this urgently. Will you please send us a DM with the full name, email address, and phone number as it appears on your account? We'll be standing by.
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Hi Tom, thank you for contacting us. We can confirm we are waiving all guest and host fees on all bookings in Ukraine at this time. Thank you. nitter.app/messages/compose?recip…
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Airbnb has activated our Open Homes program, hosts throughout Florida, Alabama and Georgia can offer their homes for $0 for those impacted by Hurricane Michael.
More info: airbnb.com/hurricanemichael
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Hello, thank you for contacting us. We would like to follow up on your case. For privacy and security reasons, please send us the email linked to your Airbnb account via DM. We await your response. nitter.app/messages/compose?recip…
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This looks similar to a tweet from a few days ago that is clearly about a restaurant. There’s no evidence this was from an Airbnb Host. In any case, Hosts on Airbnb cannot request undisclosed fees, like tips. For more on this policy, visit: air.do/6015uj3nJ
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Hello there, we can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time.
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Oh okay then, Jason. No further actions required at our end for now. We're here if you have more questions. We're just a tweet/DM away!
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Thank you for reporting the issues with the site. Our team is aware and working toward a fix. Thanks for bearing with us in the meantime!
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Hi, we'd like to take a closer look at the situation. Could you please DM us with your email as registered on your Airbnb account and also provide us with a brief description of the issues that you are facing? nitter.app/messages/compose?recip…
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Our Open Homes Program is active for those needing free temp housing in Las Vegas following last night's horrific shootings. (1/2)
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Hi there, we'd like to take a closer look at this. Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here, abnb.co/1SxWD6. Can you DM us your full name, email address and phone number as they appear on your profile? Thank you.
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Hi there, we take this seriously, and would like to understand this to better assist you. Please share more information with us, along with the email address associated with your Airbnb account via DM for our team to follow up. Thank you. nitter.app/messages/compose?recip…
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Hi Jason, we'd like to follow up on this. Can you DM us the email address associated with your colleague's account? Thank you.
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Hi there, could you send us a DM with the email address associated with your Airbnb account along with more information about your concern? We want to follow-up right away. nitter.app/messages/compose?recip…
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Hi Tanya, we'd like to take a look at this for you right away. Please send us a DM with more details and the email address associated with Airbnb, and we'll follow up from there. Thanks. nitter.app/messages/compose?recip…
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Hi Gustavo, Airbnb does not condone discrimination in any way. Please DM your email address so we can follow up. Please see our policy here: abnb.do/60141KDgA nitter.app/messages/compose?recip…
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We’re experiencing some unexpected technical issues with the website and our developers are working to resolve it. Thank you for your patience and stay tuned for an update.
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Hi Heidi. We would like to have our team follow up on this for you. Can you DM us with your email address, please, so that we can take a look at your account?
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We apologize for the delay. Our goal is to ensure that you are supported with your concerns. Please pop us a DM with your email address, so we can follow up directly. Thank you.
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We are actively working on a solution for check-ins after April 14. Please look out next week for updates on our resource pages abnb.do/60151aHs1. Until then, we advise you to hold off taking any action on your current bookings.
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Hi Shea, thank you for bringing this to our attention. We would like to take a closer look at this. Could you please DM us with the email address associated with your Airbnb account? Thank you.
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Hi there, we came across your post and would like to take a closer look. Can you please send us a DM with the email address linked to the Airbnb account? Thank you. nitter.app/messages/compose?recip…
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#HurricaneMatthew evacuees in FL, GA and SC can find FREE emergency shelter through our Disaster Response Tool: abnb.co/npAG1F
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Hi Ashley, we saw your post and want to help. Could you DM us the email address you used with this reservation? Thank you. nitter.app/messages/compose?recip…
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We encourage our Tallahassee-area hosts to open their homes for $0 to those affected by #HurricaneIrma abnb.co/bcyj
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Hi there, we'd like to follow up with you. Please DM us the full name, email address and phone number connected to your Airbnb account including any additional details. We're standing by. nitter.app/messages/compose?recip…
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The wellbeing of our community is our priority. We encourage you to visit our help center for updates on how COVID-19 may affect travel and learn more about our cancellation policies: abnb.do/60141q3Ys
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We also encourage local hosts in CMDX to list their spaces thru the program to help neighbors in need. 2/2 abnb.co/terremotoenmexico
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We have activated our disaster response tool for those effected by fires in Chile. Book free urgent accommodations: abnb.co/dCJgWE
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In response to the global disruption to travel caused by COVID-19, our Extenuating Circumstances policy now applies globally to all existing reservations with check-in dates between March 14, 2020 and April 14, 2020 abnb.do/60171S2uN
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Hi, we would like to take a closer look. Please send us a DM with the email address associated with your account, and we'll follow up. Thank you. nitter.app/messages/compose?recip…
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Hi Ruth, Airbnb does not condone discrimination in any way. You can view our Anti-Discriminatory Policy here, abnb.do/601411SFu Can you please DM us your email address and we will have a dedicated team follow up? Thank you. nitter.app/messages/compose?recip…
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We can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time
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Hi Matthew, we'd like to gather more details and take a closer look at this. Please could you send us a DM with the email address linked to your Airbnb account? Thank you. nitter.app/messages/compose?recip…
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Our Disaster Response Tool has been activated for those affected by the earthquake in Italy. abnb.co/eQfH1r #terremoto 1/2
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Hi Christoph, we can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time.
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We’re experiencing some unexpected issues with the website. Our developers are already working to fix the problem. Stay tuned for an update.
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For those impacted by #HurricaneDorian in Florida, Georgia, South Carolina, North Carolina, and Alabama, our Open Homes Program offers free temporary housing through September 16: abnb.do/6010EAG9q
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The language is unacceptable and has no place in the Airbnb community. We’ve removed the host from our platform and are supporting the guests with a new place to stay. We’re thankful to them for bringing this to our attention so we could take action.
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We can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time.
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We are sorry to hear of this situation. Discrimination has no place on the Airbnb platform. Note that this host has already been permanently removed from the Airbnb platform. If you require assistance finding alternative accommodation, please send us a DM and we can support you. nitter.app/messages/compose?recip…
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The disaster program has been expanded to include the greater Atlanta area #HurricaneIrma abnb.co/bcyj
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We have expanded & extended the disaster program for #HurricaneIrma to include all of Northwest Florida abnb.co/bcyj 1/2
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Hi Alison, Airbnb does not condone discrimination in any way. You can view our Nondiscrimination Policy here: abnb.do/6017HBoyU. Please send us a DM with the email address linked to your account so our team can follow up. Thank you. nitter.app/messages/compose?recip…
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Open Homes has been activated to help those impacted by the #CampFire. $0 listings are available and we encourage hosts to list their space and help those in need. More info: airbnb.com/welcome/evacuees/…
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(2/2) whether that’s excessive noise, a disruptive party, or unsafe—visit this link: air.do/6018mHTca. After reporting the issue, the dedicated team will take a look at it. Thank you. nitter.app/messages/compose?recip…
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Please visit abnb.co/s5lcv if you can host or if you need a home. (2/2)
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Hi Maria, we completely understand the importance of getting this situation solved, and now we would like to take a closer look into your request. Could you please send us a DM with more details on this situation and with the email address that is linked with the Airbnb account? nitter.app/messages/compose?recip…
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Hello, we've received your DM and responded to it. We will continue to assist and follow up with you there. Thank you. nitter.app/messages/compose?recip…
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