We’re the nation’s largest municipally owned gas and electric utility. On Twitter 8AM - 5PM, M-F Outages:(210) 353-HELP (4357) or cpsenergy.com/outagemap
San Antonio, TX
- Tweets 26,278
- Following 2,045
- Followers 37,868
- Likes 10,814
BEWARE: There’s unofficial CPS Energy messaging being circulated across social media.
While we provide several daily updates, please know this DID NOT come from CPS Energy.
Follow CPS Energy on social media or online at cpsenergy.com for official announcements.
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SHARE: We understand the community is frustrated but please remember that we & our families live here too & are part of this community.
Our crews have been harassed & threatened with violence. PLEASE allow our crews to safely continue their work to restore our power. Thank you.
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Our crews have been working hard to safely restore power to many across our community!
As the snow continues, please stay off the roads so that our crews and all first responders can move freely and safely on our roadways. Thank you for your support & patience!
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Q - Is CPSE going to provide payment relief to customers?
A: We understand that it would be unacceptable to have customers bear the costs on their monthly bill, so we are working diligently to find ways to spread those costs to 10 years or longer to make it more affordable.
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GOOD LUCK & THANK YOU to our crews! 👋 We have about 100 team members heading to @HoustonTX to assist with their restoration efforts, following a wave of destructive storms that hit this week.
We’re so grateful for our crew’s commitment to helping fellow Texans, near & far.🧡💙
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We understand that outages can be frustrating & we’re asking our community to please be patient.
Our crews are not only working in the current winter weather but also exercising extreme caution on the road due to conditions below ⬇️
Thank you for your understanding 🙌
Crews continue clearing snow and treating lanes on major highways across San Antonio. We ask everyone to stay home and off the roads. If travel is essential, please slow down and give crews plenty of room. #TxDOTwx #BeSafeDriveSmart
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Please Share: (11:20 PM): While we've been able to restore many of our customers with now 83k experiencing an outage, we still need your help.
We're asking for those who have power to please conserve as much energy as possible. Let's work together!
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The past two days, CPS Energy responded and worked hard to restore our community following an ice storm event.
Now, it’s time to travel North on I-35 and help our neighbor.
@austinenergy and Austinites, we’re on the way. #PublicPower #MutualAid
@COSAGOV🤝@austintexasgov
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We appreciate all of our field crews and thank them for braving the winter weather conditions to serve our customers and community 🧡💙
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And they’re off! @NewsfromJEA, we’re on the way! 🙌💪
#SanAntonio, please keep our crews in your prayers as they head out to #Florida. Be safe, team! #HurricaneIan
🤝: @COSAGOV & @Ron_Nirenberg & @publicpowerorg
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POWER EMERGENCY: Energy conservation is CRITICAL!
@ERCOT_ISO has instructed CPS Energy & other utilities to begin rotating managed outages, which are limited to 10-15 mins before being rotated to a different neighborhood.
HOW THIS HELPS THE #TEXAS GRID📲cpse.news/2LQb8Bt
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🚨OUTAGE THREAD (UPDATE 7:30 AM)🚨
We are committed to giving you daily & timely updates on outage restoration. We’ve been able to restore many of our customers overnight & there are now less than 9k customers experiencing an outage.
📲cpsenergy.com/outagemap
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We have suspended our autopay system effective Sat. 2/20. No CPS Energy customer will have their bill charged until we determine how to best proceed to fulfill our financial obligations & minimize the impact on our customers. Please call 210-353-2222 for any auto-pay questions.
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THREAD (10 PM): Due to extreme hot weather driving record power demand across #Texas, @ERCOT_ISO has requested statewide voluntary conservation. ERCOT encourages Texans, including businesses, to reduce their electricity use on Mon.(07/11) during the peak hours of 2-8 PM.
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From @HoustonTX. 🧡💙
On the first day of assisting with restoration efforts, our crews picked up 50+ spans of downed power lines. This amount of destruction across the #Houston community left by recent storms is why #TexansHelpingTexans is much needed. #TexasStrong
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We understand our updates are important, but we would like to first acknowledge that we’re grateful for our employees.
Overnight, we had an employee who rolled over in a bucket truck in icy conditions & another employee whose vehicle was side-swiped in a hit-and-run.
(1/5)
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Paula Gold-Williams: Our front line employees are amazing. They work hard in these conditions to make things happen. We ask for everyones continued patience.
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#HolidayChallenge: How many likes can we get for our Service Restoration Journeymen, Justin and Fabian?! 😃
Justin and Fabian are working hard this #holiday🎁 weekend by replacing a transformer on the city’s South Side.
Help us spread some #cheer!🎄🎅
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Rudy Garza: As the snow continues, please stay off the roads so that our team and all first responders can move freely and safely on our roadways.
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🚨OUTAGE UPDATE (9:25 AM)🚨
Outages will continue today. We know this is a trying time & we apologize that this is taking so long.
Conservation is still key for those who still have power. Please remember safety, especially when using generators.
TIPS📲cpsenergy.com/storm
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🚨OUTAGE UPDATE (6 PM)🚨
Today, CPS Energy conducted a briefing with local media to share latest updates & answer a variety of questions.
Our crews are working around the clock in current winter conditions to safely restore power!
WATCH to learn more➡️ piped.video/q5QU5rru9Rs
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(1:37 PM) We’re aware of the statewide internet service interruption, which includes our service area. Please know this may result in long wait times for customers calling our phone lines.
We thank customers for their patience as internet providers work to resolve the issue.
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UPDATE (10 PM) Power is now restored for customers affected by the outage near Marbach Rd & Hwy 90!
We thank you for your patience and understanding as our crews brave the current winter weather conditions with single digit wind chills! 💪
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WEATHER UPDATE (12:30 PM): Due to an incoming cold front, the @NWSSanAntonio has issued a marginal risk of severe weather this Sunday evening into Monday for parts of our service area. The main possible threats are hail, damaging winds, and lightning.
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Earlier this week, a customer called about a strange sound coming from a nearby utility pole. Our team went out to investigate, only to find this little guy with im-peck-able rhythm🐦😂
We think it may be a Ladder-backed Woodpecker. Thoughts, @TPWDnews? 🤔
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We want to hear from you about Powering Our Community's Future, and you have multiple opportunities to engage with us. You can either meet with us in person or connect with us virtually!
Learn more about our events & take our survey at cpsenergy.com/pathforward
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💨(9 A.M. UPDATE)💨
Want to know what we mean by strong winds could cause outages with objects getting into our power lines? Here’s a great example! 📸⤵️
CPS Energy crews are working to resolve 71 weather-related outages affecting 2k customers.
FOLLOW: cpsenergy.com/outagemap
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⚡️SHARE: IMPORTANT INFO/UPDATE (9:25 AM)⚡️
While we’re not completely restored across #SanAntonio & #Texas, we’ve had significant improvement overnight & the need for statewide outages has been suspended.
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⛈UPDATE (8 AM)⛈: CPS Energy crews are working as quickly & safely to resolve 148 weather-related outages impacting 30k customers. Crews are onsite or en route for majority of the outages.
FOLLOW cpsenergy.com/outagemap for the latest updates.
(1/4)
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AWARENESS (7:30 PM): Due to a barricaded suspect in the 2600 block of Westward Drive, CPS Energy is cooperating with @SATXPolice in the request to shut off power at the incident's location.
Please know this is NOT related to ERCOT's conservation notice, nor is it grid-related.
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🚨STATUS UPDATE (8:30 AM)🚨
🔹We've made great strides & progress overnight, with currently 360 customers experiencing an outage.
🔸The remaining outages are equipment-related & we will need to repair fully to restore power for the remaining customers.
➡️(1/3)
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SHARE: 🚨SCAM ALERT🚨
@ERCOT_ISO has reported a scam circulating on social media asking customers to text their private account numbers.
Please, DON'T DO IT! This info is not needed to restore your power. We're working hard to get power back on. Thank you for your patience!
There is a scam circulating on social media asking customers to text their private account numbers. Don’t do it! We don’t need any of your info to get your power back on – we are working as fast as we possibly can.
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CRITICAL UPDATE: @ERCOT_ISO has issued an ENERGY EMERGENCY ALERT (EEA) LEVEL 3. Rotating outages are in progress to maintain frequency. We're asking consumers & businesses to reduce electricity use.
Please put #SafetyFirst during this time!
has declared an EEA 3. Energy conservation is critical. Rotating outages are underway to reduce demand on the electric system. We urge Texans to put safety first during this time. Traffic lights and other infrastructure may be temporarily without power. 01:25:40 150221
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This is the result of a direct lightning strike to one of our transformers ⚡️💥
Our crews are working to resolve 68 weather-related outages (lightning being a major cause) affecting about 3k customers.
We'll continue to work hard to restore all power. Thanks for your patience.
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Command Center: We've been staffed 24/7, here at 8am status update call. Pacing ourselves to be fully operational throughout #Harvey
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We’re at Woodlawn Park with @HEB until 6pm - HEB is handing out ice to people still without power and we’re available to respond to your inquiries.
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UPDATE: MONDAY FEBRUARY 15, 2021 11PM, Due to the continuation of extremely cold temperatures, demand for power continues to exceed energy supply, prompting increases in San Antonio outage durations & frequencies, through late Tues evening.
READ MORE: cpse.news/3qoSXC3
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CPS Energy is proud to help our fellow utility/neighbor, @austinenergy, and the City of @austintexasgov.
We thank Austinites for allowing us to work hard for them, and for sharing these images with us. 💙🧡
#TexansHelpingTexans #PublicPower #CommunityStrong
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(8:30 PM) We’re aware of an outage affecting customers on the city’s far West Side near the area of Kriewald Rd/Hwy 90.
Our crews are actively investigating the cause of the outage. We thank you for your patience and understanding.
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(12 AM) We thank our community for their patience as crews work quickly & safely to restore power for the remaining 12k customers.
The outage was caused by an unknown vehicle crashing into our Helotes substation. It was not found when crews arrived.
📲cpsenergy.com/outagemap
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SHARE: 🚨STATUS UPDATE (7:45 PM)🚨
🔸CPS Energy outages have dropped to less than 5k customers, which are equipment related outages.
🔹Currently, supply in ERCOT exceeds demand. This number can change in real time.
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OUTAGE AWARENESS (6:50 PM): A fire at a CPS Energy substation caused an outage on the city's South Side. @SATXFire has since extinguished the fire, and our focus now is to restore power for customers.
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Thank you to everyone for your support & patience these last couple of days. We’re down to under 1600 outages. Our crews are still working to restore power to everyone.
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UPDATE (7:30PM): CPS Energy crews continue to make progress on outage restoration. Many customers who live near 1604/Judson Rd. have reached out to us & here's a video of crews working in the area. Please know, crews will not leave until every customer's power is back on.
(1/5)
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More than 200 “lambscapers” 🐑 are back at the Alamo 2 Solar Farm ☀️ to help trim back the 🌱 grass & weeds on the 45-acre field.
#cpsenergy #solarfarm
@OCISolarPower
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(11 AM) CPS Energy crews are actively working across our service area & the number of customers impacted by weather-related outages is now under 17k!
We thank our community for your patience with our crews as they safely work in the current winter conditions to restore power.
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We will be hosting a Tele-Town Hall on Tuesday, Nov. 9. 📅 Tune in to learn about actions we are taking to prepare for winter.
Register now and engage in our livestream at cpsenergy.com/townhall.
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(4:30 PM) We thank our community for their patience as our crews work to safely resolve weather-related outages.
CPS Energy is aware of extended outages in the Tanglewood, Stone Oak & Braun's Farm communities & crews, including tree-trimming, are onsite working to restore power.
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⛈️WEATHER UPDATE (5PM): A cold front will make its way to our service area this Thurs. evening, bringing the chance for severe storms. Due to possible hail & damaging winds, our crews are prepared to respond to potential outages.
Reminder, ALWAYS avoid downed power lines! (1/2)
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(1 PM) See a hardhat on cpsenergy.com/outagemap? That means our crews are working to resolve weather-related outages safely in your neighborhood!
We're making progress in restoring power & focusing on the remaining 14k customers. Our crews thank you for your patience & support.
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🚨OUTAGE THREAD (7:50 AM)🚨
Due to the unprecedented severity of the weather across the state and the condition of the grid, some rotating outages may last longer than 15 minutes and will likely continue throughout the day.
CONSERVATION TIPS📲 cpsenergy.com/tips
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#SanAntonio, we are #MilitaryCityUSA🇺🇸 & we are #InThisTogether!
📸: @AFThunderbirds✈️ #StayStrongSA🙌
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FINAL UPDATE (9 PM): Crews have worked around the clock since an ice storm entered the CPS Energy service area early Wed. (02/01) morning.
At 8:25 PM Thursday, all weather-related outages were restored.
CPS Energy thanks crews for their efforts & customers for their patience.
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UPDATE (9 PM) Our crews have now located the cause of the outage affecting customers on the city’s far West Side.
Crews entered a backyard to find a downed power line likely caused by nearby trees. Please know that to resolve this outage, climbing will be required.
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We appreciate the love & support from our local partners, @MarriottRiverwalk & @MHSanAntonio, for their amazing #USA display! 😍 #CommunityStrong
Now more than ever, we join them in displaying love for #SanAntonio❤️
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THREAD (3:30 PM): CPS Energy is prepared and ready for this week's freezing weather.
As part of the preparedness efforts, we've strengthened the resiliency of our power plants against sustained freezing temperatures by implementing winterization initiatives.
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This morning, our crews will be departing to Florida in response to #HurricaneIan.
Guillermo Hernandez & his daughter, Lorraine, share a moment followed by her saying, “make sure you eat a lot of tacos so you can be weighed down & the wind doesn’t pick you up.” 🥺😭
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A message from our President & CEO @Paula_GW in response to the #Covid_19 pandemic & our efforts in supporting the #SanAntonio community.
For more on CPS Energy’s awareness & preparations for COVID-19, here’s our latest official statement➡️ cpse.news/3cJEnhY
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Power line in a tree - this really shows the importance of safe work practices by our crews, and the importance of maintaining distance - stay far away from downed lines. #SafetyFirst
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Crews working to fix downed wires and poles. Thank you for your patience tonight with the extended outages. Please stay safe & far away if you see downed wires. #SafetyFirst
@ksatnews @UnivisionSATX @KENS5 @SpecNewsSA @KABBFOX29 @1200WOAI @COSAGOV @sanantoniotci
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🚨OUTAGE THREAD (10:30 AM)🚨
Extreme cold temperatures & high energy usage are continuing to force multiple power outages across our community & our state. If you are currently experiencing an outage, it is possible that the outage will continue for longer periods.
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(8 AM) CPS Energy crews have reported that ice accumulation on trees has been a common cause of today's weather-related outages. Here's a video of how ice can weigh down trees into nearby power lines.
REMINDER: Call CPS Energy at 210-353-HELP to report a downed power line.
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#Irma update: crews arrived safely in Mississippi earlier this evening! Rest up & safe travels to Florida tomorrow! @NewsfromJEA
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A huge congrats to our linemen yesterday at the #TxLinemansRodeo. Our Journeyman teams brought home 5 trophies!
🏆🏆 1st & 3rd Overall Journeyman teams
🏆🏆 1st & 3rd Municipal teams
🏆 2nd place cross-arm change out
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Our crews have been working around the clock in Houston to restore power & repair widespread damage caused by Hurricane Beryl. We’re so proud to see our team giving everything they’ve got to help fellow Texans during a time of a need. We can’t wait to welcome them back home soon!
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CPS Energy generating units & plant teams are prepared for the anticipated winter weather later this week. Since Winter Storm Uri, we've strengthened the resiliency of our power plants against sustained freezing temperatures.
RESOURCES: cpsenergy.com/prepare
FULL STATEMENT⤵️
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UPDATE: Crews are still working. Thanks to everyone for continued patience & support! #SafetyFirst with Fred Bonewell & @frankalmaraz_tx
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Our crews left Tuesday morning and have been working since Wednesday in Houston to assist with restoration efforts after Hurricane Beryl caused widespread damage and outages. Join us in wishing them safety as they help our neighbors! 🧡💙🫶
#TexansHelpingTexans #TexasStrong
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Houston declared today "City of San Antonio Day" as thanks for help after Hurricane Harvey. bit.ly/2GZXPY4
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One of our crew members had to save this little guy from a cat-astrophe over the weekend! 🙀
Journeyman Arnold said the kitten took off right after the rescue but made it down safe and unharmed. Every day is always different out in the field! 😄😸
📍Lytle, Texas
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UPDATE (8:35 PM): We thank our community for doing their part to conserve today. We appreciate you joining your fellow Texans to conserve.
TXANS Update (1/2)—The Conservation Appeal will end at 10 p.m. on 8/24. Grid conditions are expected to be normal. Thank you to Texas residents & businesses for your conservation efforts, which along with additional reliability tools, helped us to get through a tight peak time.
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Paula Gold-Williams: We’re seeing an issue across the state with affordability. We’re accumulating the incremental cost that was incurred to get through the weather event & working to leverage our local, state & federal resources to reduce our customers' bills.
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We're deeply grateful for the support & kindness from our community during this difficult time. Clayton Kloesel was much more than our team member; he was a loving husband, father, son, brother & friend. Our hearts are heavy & we'll never fully heal from a loss this tragic. (1/2)
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(5:30AM) CPS Energy crews are working across our service area to resolve weather-related outages w/ many to have been caused by ice accumulation on trees & power lines⤵️
Please DO NOT go near a downed power line & report the line to 210-353-HELP(4357).
📲cpsenergy.com/outagemap
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UPDATE 9:30pm
➡️ ⚠️ Over 300 wires are down
⚠️ Be safe around downed power lines, don’t touch them. Keep family & pets away.
➡️ We’ve brought in all team members to work throughout the night to safely restore power.
⚠️ Please slow down & move around working crews
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Knowing he'd miss his son's b-day to help restore power in FL, #CPSEnergy employee Steven Cansino sent this message.
#HAPPYBIRTHDAY!
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Rudy Garza: We’ve experienced about three times as much load shed requests from ERCOT as we’ve ever seen before. The peak was right around 372,000 customers.
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SHARE: 🥶WEATHER THREAD (2:30 PM)🥶
@NWSSanAntonio has placed CPS Energy's service area under a Winter Storm Warning through Monday, Feb. 15.
@TxDOTSanAntonio advises drivers to stay off roadways but if travel is absolutely necessary, PLEASE exercise extreme caution.
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Paula Gold-Williams: Some crews slept in their vehicle. Some crews couldn’t get out of the service center. There were many issues, but we are still trying our best to get people out in the field to help our customers.
TUNE IN📲 fb.watch/3KgLZjwWSM/
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THREAD (2PM): Due to continued extreme hot weather driving record power demand across #Texas, @ERCOT_ISO requests statewide voluntary conservation. ERCOT encourages Texans, including businesses, to reduce electricity use on Wed. (07/13) during peak hours of (now) 2-9 PM.
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THREAD: A strong cold front w/ a possible wintry mix is expected to enter Greater SA tonight & remain in place into the weekend. We do not anticipate state-mandated outages but we're encouraging energy conservation to help you save money on your bills.
💻:cpsenergy.com/prepare
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SHARE: Due to extreme winter conditions across #Texas, @ERCOT_ISO is urging consumers/businesses to take steps in reducing energy use NOW-Tuesday.
While our state grid is experiencing record-breaking electric demand, you can STILL HELP!
TIPS TO FOLLOW⬇️➡️cpse.news/3u0U2SD
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ANNOUNCING- #Solar energy capacity in #SATX grew 37% last year. We now rank 6th highest in the US, according to @EnvironmentTex Research & Policy Center’s report Shining Cities 2018: How Smart Local Policies Are Expanding Solar Power in America.
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THREAD (6 PM): A Winter Storm Warning is in effect for our service area now (01/31/23) through Thursday morning (02/02/23).
CPS Energy is prepared and ready for this week's winter weather.
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Thank you to our field crews for working hard through the night to make repairs following an earlier accident on the city’s NE Side.
We would also like to extend our thoughts & prayers to those involved in the accident.
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⛈STORM THREAD⛈
@NWSSanAntonio has issued a TORNADO WATCH for our service area until 4AM. The severe storms are expected to arrive in #SanAntonio OVERNIGHT.
According to NWS, the main threats from this activity will also be large hail & high winds.
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This morning we’re sending 65 team members to FL - responding to request from @NewsfromJEA to help restore power outages anticipated from the impact of #HurricaneDorian. Live on Facebook at 5:30!
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Mother Nature brought strong thunderstorms last night. It was electrical! ⚡️⛈
🎥(05/10/21): Chris W., Service Restoration Journeyman
We're closely monitoring the weather as another round of storms is forecasted for our service area today & tomorrow: cpsenergy.com/outagemap
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We are proud of our linemen & thank them for working hard to keep the lights on! They continue serve our #SanAntonio community 24/7/365🙌
#ThankALineman⚡️ with a 👋 or 👍 #NationalLinemanAppreciationDay
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